Preventive Maintenance DRIVE THRU SOLUTIONS

101Preventive Maintenance DRIVE THRU SOLUTIONS

www.rftechno.com

EST. 1989

Download this guide, as well as equipment guides, installation, & operating manuals online at www.rftechno.com

Preventive Maintenance DRIVE THRU SOLUTIONS

All In One HeADsets

Belt PAcks

WIreD HeADsets

BAtterIes

BAttery cHArgers

POucHes

tIMers

OrDer cOnfIrMAtIOn

surveIllAnce

PrInters

HyPO-AllergenIc sOlutIOns

fOrMs / MAnuAls

rePAIr InfOrMAtIOn

HEADQUARTERS330 lexington DriveBuffalo grove Il 60089Office: (847) 495-7400 | fax: (847) 495-7418

PARTS & PRODUCTION FACILITY542 south Prairie streetBethalto Il 62010Office: (618) 377-2654 | fax: (618) 377-1320

R. F. TECHNOLOGIES, INC.the customer centric Drive thru technology company

founded in 1989, r.f. technologies, Inc., continues to be

the #1 authority in Drive thru system sales, repairs, POs,

Big Dog surveillance systems, timers, Order confirmation,

Digital signage, customer Music / tv entertainment, and

Wired Intercom systems. Over the years, rft has become

the largest independent service center for Drive-thru com-

munication systems in north America. Our staff consists

of the most knowledgeable sales representatives, qualified

technicians, and skilled engineers in the industry. With over 4

million repairs credited to its name, no other service center or

equipment supplier can provide the experience of the staff at

r.f. technologies, Inc. Our commitment to drive-thru innova-

tion and our obligation to fill the demand for reliable repairs

has helped us to expand in all fields pertaining to Drive-thru

communications, including replacement Parts, POs, and

Digital surveillance systems. As rft continues to expand,

we pledge to consistently provide the highest quality equip-

ment parts and service, and continue to research and offer

products that are in the forefront of technology.

WHO WE ARE. WHAT WE DO.

EST. 1989

EST. 1989

800.598.237024 Hour customer service & technical support

Preventive Maintenance TIPS & TRICKSto keep your equipment Out of the repair shop and Working effectively In your Drive thru restaurant

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the primary goal of maintenance is to avoid or mitigate the consequences of failure of equipment. this may be by preventing the failure before it actually occurs which condition based maintenance helps to achieve. It is designed to preserve and restore equipment reliability by replacing worn components before they actually fail.

Preventive maintenance activities include partial or complete overhauls/refurbish of components inter-nally and case and button replacement externally. In addition, workers can record equipment deterio-ration so they know to replace or repair worn parts before they cause system failure. the preventive maintenance program prevents equipment failure before it occurs.

EST. 1989


Programming InstructionsALL-IN-ONE HEADSETS AND BELT PACKS

PANASONIC ATTUNE 3020Press the ID Registration of the center module for 2 sec to enter ID Registration mode.

Hold down T1, T2 and power button at the same time. You will hear “ID Registration Mode”. Power indicator will blink yellow.

Press T1. You can hear “Connecting Center Module A”. Land indicator will blink yellow. Press T2 for other center modules. You can hear “Connecting Center Module B”. Lane indicator will blink green. When the ID Registration succeeds, you will hear “Registration complete” and the power indicator will stop blinking.

When IDs are registered on all headsets, press the ID Registration button of the center module. The power indicator of the headset will change from yellow to green.

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IF ID REGISTRATION FAILSIf registration fails, a warning “beep” will be given and you will hear a voice prompt say “failed”.

If registration fails, the ID is not registered and the power indicator will blink red.

If this happens, turn off the power and try registering again.

PANASONIC ATTUNE 3050Press the ID Registration of the center module for 2 sec to enter ID Registration mode.

Hold down T1, T2 and power button at the same time. You will hear “ID Registration Mode”. Power indicator will blink yellow.

Press T1. You can hear “Connecting Center Module A”. Land indicator will blink yellow. Press T2 for other center modules. You can hear “Connecting Center Module B”. Lane indicator will blink green. When the ID Registration succeeds, you will hear “Registration complete” and the power indicator will stop blinking.

When IDs are registered on all headsets, press the ID Registration button of the center module. The power indicator of the headset will change from yellow to green.

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IF ID REGISTRATION FAILSIf registration fails, a warning “beep” will be given and you will hear a voice prompt say “failed”.

If registration fails, the ID is not registered and the power indicator will blink red.

If this happens, turn off the power and try registering again.

ProgrammingCards Are Attached

To All Repaired Headsets For Your

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PANASONIC ULTRAPLEX 2050 & 2020

Press the power button to turn off the headset.

Open the switch pocket adjacent to the ear pad using the supplied screwdriver.

Set the switches as described below.

After finishing the setup, turn on the headset.

Replace the lid.

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OPENING THE SWITCH POCKET

CHANNEL GROUP SELECTIONYou can select a channel group by setting the rotary switch inside the pocket.

NOTE: When a switch position other than 1 through 8 is selected, the power indicator will blink in red.

Press the power button to turn off the headset.

Set the switch to the channel group.

Available Channel Group: 1-8

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EST. 1989



3M XT-1Enter the base station configuration mode (page 9).

Select 04 Registration > 1 Add New Headsets.

Power on the headset when prompted.

Wait up to two minutes for “Headset xxxxxx Has Been Registered!” to appear at the bottom of your display.

Repeat step 3 for additional headsets.

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Each headset must be registered to a base station before use. A headset should not be registered to more than one base station. Remove the headset from the existing station before adding it to a different one.

Each headset has it’s own ID number. This number is broadcast to the base station whenever it’s turned on.

One registered to a base station, the headset should not need to be registered again unless it’s intentionally removed.

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3M C1060With the headset turned OFF, swing the microphone back, and insert into the programming station with its programming window facing toward the programming cable jackets.

Turn the headset ON. The indicator LED flashes, indicating that pro-gramming is complete.

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3M C960Plug the programming cable into the base station. The pro-gramming cable on the C960 model is about 3’ long with a modular connector on one end and a flat 4-pin connector on the other end. The C760 model has modular connectors on both ends.

With the unit turned ON, plug the cable into the unit’s program-ming port.

You should hear a two-tone warble sound.

Unplug the cable from the headset and your unit will be ready for use.

Repeat steps 1-4 for additional repaired units.

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tOtAl sOlutIOnsNATIONWIDE PROGRAMS



HME 6000 HEADSET & BELT PACKPlace battery in unit. Do not turn on unit. (If belt pack, connect headset)

Open Base Station by depressing clips at the top.

Press the“start registration”button in the lower left hand corner. You should see an“O”on the LED display.

Hold the “B” button on the belt pack as you turn on then let go. It will take only a few seconds and thelight on your belt pack should turn green.

Unit is ready for use.

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use a paper clip to change the switches, not a pen or pencil

Make sure that the switches are set fully into the up/down posistion

verify frequency switches with other working units.

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COM2000 & COM400

Verify Your frequency by referring to a currently operating belt pack prior to adjusting switch frequency.



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EST. 1989


All-In-One HeadsetsPREVENTIVE MAINTENANCE

Position mic about 2” to 3“ away from the corner of your mouth. If it’s too close, there may be hissing or buzzing.

Turn the headsets off before changing the battery or you could lose the programming.

Change ear pads and mic muffs often, especially during the cold season to prevent cross contamination. Using Earmates® protects ear pads and are a hypo-allergenic, disposable, affordable solution to constantly replacing ear pads.

Store headsets in a designated area, away from water and grease.

Let the mic do its job. Speak in a normal voice – don’t yell.

Keep battery contacts clean by using a rubber eraser to remove any dirt or debris.

Clean headsets using an RFT® headset cleansing cloth. If you do not have an RFT approved wipe, you may also use a damp cloth. Electronic based cleaners are also an alternative.

Adding a DuraGuard™ helps prevent moisture and grease from entering components and also adds shock absorbent technology.


Leave headsets plugged in at all times. To prevent broken wires and damage to inner components, make sure the crew does not twist and turn connector.

The connector fits into the belt pack one way. Do not force it to fit any other way.

Mic booms, for most headsets, do not rotate in a complete circle. Mic booms that have been forced to rotate in a complete circle without that function will be deemed non-repairable.

Keep ear pads on to protect the speaker and the ear to prevent debris from gathering on speaker.

If your model requires a mic muff, keeping this on will prevent muffled and distorted speech along with keeping dirt and debris out.

Don’t let the headset cable hang loosely. Attach one clip to your collar and another to the back of your shirt.

A cut or tear in a headset cable may or may not be repairable. For some headset systems, this cable cannot be repaired.

Wired HeadsetsPREVENTIVE MAINTENANCE

EST. 1989


Belt Pack/communicatorPREVENTIVE MAINTENANCE

Turn the belt pack “Off” before changing batteries or storing units.

Store belt packs with headsets connected to prevent damage.

Don’t use sharp objects to press buttons on belt pack.

If there is a screw loose, tighten it.

If a belt pack isn’t working, don’t bang it.

If the volume pot is loose, stop using the belt pack and report the problem immediately.

Don’t try to make repairs yourself, you could end up damaging the belt pack or voiding any warranty.

Belt packs should be securely fastened, so they don’t fall out of the pouch.

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The vent screen on the back of the charger should be cleaned with a soft cloth, so air can flow freely.

If the charger has a fan, it should be kept clean. Leave six inches of clearance behind it so air can circulate.

Keep the battery charger on a stable surface, away from vibration and high traffic areas.

Don’t unplug the charger while a battery is in a port.

Never use wet hands to plug in or unplug the battery charger.

Always plug the battery charger into an outlet that has power after closing time, or else the timing charge circuit will reset.

Keep all metal objects and coins away from the charging ports. This could short out the charger if it touches both contacts at the same time.

Keep the charger in a clean dry place, away from heat, grease, flames, and water.

Don’t try to fix the a battery charger yourself, especially if you are going to remove the cover or tamper with the wiring.

Unplug the battery charger and clean it monthly. Remove the batteries and spray window cleaner on a cloth and wipe down the case. Clean the port contacts with a pencil eraser or swab moistened with alcohol. Let the case and contacts dry completely. Don’t spray cleaner onto case and don’t use any kind of solvent for cleaning.

Battery chargerPREVENTIVE MAINTENANCE

EST. 1989


BatteryPREVENTIVE MAINTENANCE

Always turn the belt pack “Off” before removing or inserting a new battery.

charging a nicd battery before it’s out of juice will reduce the life span and ability to hold a charge. Always use batteries until they are completely worn down - you will hear a beep, or a light will flash indicating the battery is low.

Don’t remove a battery from the charger until it’s fully charged and the green “ready” light is on.

fully recharged batteries can be left in the charger until needed or removed and stored.

recharge a battery that hasn’t been used in several weeks.

to keep your batteries clean, contacts and terminals should be cleaned often with a soft-bristled brush, pencil eraser, or alcohol moistened swab.

Be sure contacts are completely dry before reinstalling in the battery charger or belt pack.

Batteries shouldn’t be stored loose in a drawer where they can be shorted out by keys, paper clips, or anything metallic.

Don’t store batteries in damp, dirty or extreme hot/cold places.

storing new, or used batteries, for an extended period of time can be hard on batteries.

Handle batteries with care. Batteries that are dropped can become defective or it may cause the case to break which voids any warranty.

Handle batteries with clean hands or a clean, dry cloth.

Always check for signs of corrosion.

Don’t throw batteries away when they can no longer hold a charge. call local solid waste officials to find out about recycling options.


timerPREVENTIVE MAINTENANCE1:29

to clean exterior of timer, use a damp cloth. Do not spray with chemicals or wash with heavy water. never open the timer without a technician. Always power down the unit.

to load printer paper, remove tape from roll and unroll 2 inches of paper. Make sure the edge of the paper is straight. Hold the roll in your left hand against blue plastic and slide it down until it enters the paper-feed slot. Move paper left and right and push it as far as possible into the slot. Hold the paper in place and press “PAPer feeD” key. the paper should pull into the printer. If the paper does not feed and malfunctions, wait 30 seconds and press the “esc” key repeatedly until the date and time appear on data display, then press “Paper feed” key. never pull paper out from rear of point head. use ther-mal paper only.

If the data on the display does not change, anddecimals appear on the display(s), press the resetswitch located on the left side of base unit.

If cars are driving into the drive thru lanes, but nodata is appearing on the system 20 displays, press the re-set switch. check operation of the vehicle detector.

When battery power is low, a lOW BAtterymessage will appear on the data display. If thishappens, order a new battery by calling 1-800-598-2370. If the battery is not replaced,data may be lost. Do not unplug the unit. Be sure to handle the battery with a cloth or clean hands, DO nOt get greAse Or BODy OIl on the battery or it’s contacts.

vehicle detectors need to be reset when a car has left a location but the detector is still on.

the first car in the lane should be deleted when cars in the lane are out of sequence. this can happen if the detector has a problem, if cars with trailers have gone through the lane, or if other unusual events occur.

setting Date and time: Press the + or - keys to move through the system setup options until set DAte & tIMe appears. Press enter. the Date/time display will appear. Press + or - until the correct month is displayed. Press enter or arrows to move to t he Date field. Press the number keys to enter the correct day of the month and the correct year. Press enter. Press the number keys to enter the correct time. Press enter. Press the + and - keys to select automatic adjust for daylight saving time (yes) or no automatic adjustment (nO). Press enter. the system will accept the changes and return to the system setup display. Press enter again. the system will return to the set up system Menu display.

timer configurations

1 = Printer setup2 = system setup3 = Display setup4 = Alert tones setup5 = speaker linking6 = keypad lockout code setup7 = Automatic report setup8 = Printout of the system settings9 = Display contrast setup10 = user Diagnostics

system 20

EST. 1989



Set Up Dayparts(pl)01=07:30A 02=09:00A03=11:30A 04=01:30PPress # Keys & Enter

Daypart Times And Display Entries

The System 30 has up to 12 possible daypart periods numbered 1 through 12. You may use as many of the dayparts as you want. You do not have to set them all. Enter a 0 for any Daypart that is to be turned off.

Daypart time entered will apply to EVERY day of the week.

Daypart #1 cannot start before the earliest open time entered in the Store Hour display.

Gaps in Daypart times are not permitted.

The last programmed Daypart will end at the closing time entered in the Store Hours schedule.

The first display used to set Dayparts 1-4

Use the number keys to enter the Start times for each Daypart. The time can be 12:00 AM through 11:59 PM. NOTE: A Daypart can overlap midnight. Enter the correct time. The system will track the date correctly.

Press ENTER or arrow to move to the next field. Press + or - to set the time as AM or PM.

Enter 00:00 and press ENTER for any Daypart that will be set to Off. The display will show Off when ENTER is pressed.

Press ENTER or arrow after each entry to move to the next field or display. Fill in the Start time for each of these Dayparts (5-8)

If the system loses its memory, the LOW BATTERY display will appear. The Real-Time Clock Module on the main circuit board should be replaced.

system 30



keep the exterior of the timer unit free of grease and debris by using a damp cloth with hot water and mild soap. clean face and sides. for the 2000 series, use a mild glass cleaner to clean the built in screen area. for the buttons, use a mixture of alcohol and water to remove finger prints and grease.

for internal cleaning, remove the case cover and use computer related canned air to spray out dust particles. use a cloth to remove any built up grease on the interior panels.DO nOt AllOW Any WAter Or MOIsture InsIDe Any PArt Of tHe MAIn cOnsOle Or reMOte DIsPlAys.

Adjust for daylight savings time (or manually adjust timer time):

Daylight savings (time changes or changing time and Date)Main Menu - set Parameters - enter (enter Access code)

time and store Hours. At top of screen us +/- key to change arrow over to other params to change day, date, down 1 for year.

+/- keys change values.Arrow keys - move in 4 directions.

tech codes to access params 000000 unless store personnel has changed/added a personal code.then tech code will be needed

When clearing a paper jam or changing paper in the thermal printer, never use any device such as scissors, screwdriver, pointed objects, etc.

never pull paper out backwards, this damages the roller bar and disrupts the gears from their normal advancing motion of the paper. (instructions provided in user guide)

never install or service the main console or remote display with Ac power applied. Always unplug the power transform-er to disengage the power before starting installation or service.

Make sure the main console is placed in a useful location. Phase research suggests that the main console be placed in the manager’s office. this makes it harder for employees to tamper with settings and allows the manager to observe operations while in the office.

If the paper advances, but does not print, you have inserted the wrong type of paper. remove the paper and order/install the correct size and type.

When printing reports, if the printer is not printing all reports requested, you will need to re-set your printer options.

If the remote display is blank, reset the cable. Wait for the remote to stop counting down and press main menu twice.

If the remote is beeping continuously, check your target options and reset if necessary. to reset the remote, unplug the cable from top of remote and plug back in. Wait for remote to stop counting down and press main menu twice.

fast track

EST. 1989



Lane Configurations supports 1 or 2 independent drive thru lanes with independent dashboards

feature using POs Paid event to determine the drive-offs is an optional setting

there are separate drive-off time settings for each service point to determine individual lane clear time settings

Window closing behavior can be controlled

Windows open at the start of the day (start of application) can be controlled

A service point is associated with a POs register Id to determine POs Order number and lane association for multiple lane configurations

supports tandem order board lanes*

supports dual order board lanes with y-merge point*

Service Point Configurations Ability to track drive thru performance (service times and goals) has increased from 4 service points to 9 service points*

Ability to handle closing a service point when there are at least 3 service points in the drive thru lane (to accommodate slow periods)

Zone (camera) Detectors can now be used in lieu of loop detectorsgreet Detection

up to 9 service points*

service points can be required, optional or grouped for better timing flexibility*

Timings All information can be displayed by day, Daypart, or employee shift.• total time at each service point• greet time at order board• Average time at each service point• recent average time at each service point• total lane time• number of vehicles served

Qtimer

EST. 1989



Goals total service time and goals

typical service goals (total Dt and service Point times) are automatically created by default

up to 99 service goals can be defined based on specific events in the drive thru lane

Percent of goal times at service point, menu board or for total time

set different goals for each day of the week

create time threshold goal tiers (Warning1, Warning 2, late) for each goal at each service point for dashboard display purposes

set different goals by hour, shift or Daypart

Automatically changes and displays goals for each established Daypart

live timer information sent to the dashboard based on set service goals

Dashboard displays information about the previous cars

car time averages for last cars displays on the dashboard (number of cars included configu-rable)

Only a subset of Drive thru goals need modified whenever changes are required

time goals can be set for a service period across all service goals defined

Dynamic goal times at each service point based on POs check size for each Daypart*

Qtimer

Dashboard Dashboard displays for current cars:• elapsed time at each service point• total lane time• POs order ID attached to car

Dashboard displays statistics by day, Daypart or employee shift:• Percentage met/missed per service point• Percentage met/missed for total lane time• number of cars served • Best Hour or Daypart for current day• service point bottleneck• current ‘throughPut’ metric• graphically displays vehicles in the drive-thru and emphasizes associated time

with vehicle color changes based on goal tiers (green, yellow, red)• functionality to detect loop failure and display message• Displays total number of cars served by day, Daypart or employee shift• Integration with select POs systems (XPIent, starPOs, Micros, POsitouch) to get

real time POs transaction information. • Displays order numbers associated with cars on the dashboard• Detailed order transaction data collection including order items and order totals,

order start time, order paid time• Dashboards are HtMl files which can be edited using any HtMl editor. (some

knowledge of HtMl and XMl is required)• Dashboard uses HAt station product to display HtMl content. (similar to Hyper-

view content display)



QtimerInteractive Features remove ghost car from lane*

Pull car ahead and continue timing*

Back Office Reporting Activity by Daypart

Daypart, Hourly or Weekly summary

Xt-1 status

Business Rules Adjust business day to any 24-hour period

set start of business week to any day

Above Store Reporting single login to view all your stores

Quick views of percentages met/missed by day part

Quick view of stores with cars of 8 minute lane times

Quick statistics for past 7 days

Drive thru activity by Daypart

Weekly summary

6 week summary

Included Exports Arby’s hourly summary

fast track export

HAt standard export

steak ‘n shake export

Braums export

EST. 1989



QtimerDASH BOARD MESSAGINGthe dashboard identifies when there are any disruptions within Qtimer preventing it from timing cars accurately. this provides a great troubleshooting tool as these could occur any-where across the hardware and software.

MESSAGE DISPLAYED CAUSE

DAB Error System is unable to read DAB voltage

Error Communicating with the XT-1 Qtimer is not communicating successfully with the

Xt-1 base station

Dashboard may also display error message text provided by the Xt-1 base station

Loop Stuck system has determined that a loop detector is not consistently changing state

when cars arrive or depart

Stale Data Dashboard is not receiving updates from Qtimer engine

Vehicle Detectors Offline DAB and/or vision module(s) (if configured) are not running or

are in a fault state

Waiting for lane to clear system waiting for a clear lane at Qtimer engine startup before

officially timing cars

XML Error the Qtimer engine is no longer updating the dashboard

Loop Error something may be out of balance.

PERFORMANCE VS. PROBLEMWhile it is preferable to assume all drive thru timer systems are infallible, every system is subject to the limitations of its environment, and the capabilities of its sensors. Qtimer itself is based on events. these events take place at different locations in your drive thru. these events represent things that happen in your drive thru many times per day. Qtimer can only track what is happening at these sensors.

to represent these events in their most basic form:A car arrives at the order board; it goes over a metal loop that is buried in the ground. A de-vice connected to that loop recognizes that there is a car. that device signals your headset, and indicates to your timer to begin timing.

When the ‘talk’ button is pressed on the headset to take the customer’s order, your headset system signals to the timer that the customer has been greeted. In order for this to register appropriately, the order board time must be timing.



QtimerWhen the car leaves the order board, it rolls off of the metal loop, and the detection device registers that the car is gone. this information is relayed to the timer, and the time at that service point ceases. the timer is still accumulating the total time of that car.

the timer then expects that, within a reasonable time, the car will arrive at the next service point. this might be a payment window or a service window. the timer waits until the detec-tion device for the next service point registers that a car has moved over the loop.When the device sends its signal, the timer will begin the time for that service point. When the device indicates that the car has moved off of the loop, it communicates this to the timer, and time for that service point ceases.

this continues until the car leaves from the last service point.

If every single car drove through your drive thru lane in this fashion, and there were no delays, and no missed signals, the timer would be 100% accurate. However, there are a number of scenarios where this order of events is affected, and it is important to note how the timer acts in these instances in order to determine if the software and hardware is func-tioning normally, or if there is a malfunction that needs your attention.

DRIVE THRU SCENARIOSA vehicle drives out of the lane without hitting the next service point.If there are no other cars ahead of this car in the lane, Qtimer is set to wait for a period of time for the car to travel to the next service point. If the device at the next service point does not recognize a car within that time threshold it will declare the car a ‘Drive Off’, and remove this from average time calculations. this time period is set at a default level of 30 seconds. In the event that this time frame is not sufficient, due to an unconventional configuration, it can be adjusted with help of phone support.

If there are other cars in the lane, and the car drives out of the queue, it is likely that the next car in the lane will reach the next service point before the time threshold expires. If this happens, there is no way for Qtimer to recognize this, and the next car will assume the total lane time for the car that drove off. If the drive thru is extremely busy, this can result in a domino effect, as each subsequent car assumes the time of the car ahead of it. this will continue, resulting in higher line times, until the lane clears, or the threshold time is reached prior to the next car hitting the service point in question, at which time the timer will auto-matically re-synchronize.

A vehicle is served food at the payment window, and does not reach the service window.essentially, this scenario results in the one listed above in #1. the car, although served com-pletely, is driving off of the lane prior to being detected at all service points. the result is the same.

EST. 1989



QtimerDRIVE THRU SCENARIOS (Cont)A car stops in the lane, in between service points. the car does not leave the lane, but con-tinues to the next service point. unfortunately, the time between detection is longer than the time threshold described in #1.

In this case, the car would be designated as a “Drive Off”, and then designated as a “Drive On”, when it arrives at the next service point. this data pattern is easy to recognize. If this is a chronic issue, it might be a consideration to alter this time threshold, however, this opera-tion requires assistance from support and should be adequately researched prior to making changes, as lengthening this time period will impact the amount of time to recover in the event that scenario #1 or #2 does take place.

In some restaurants, they employ an outdoor “line Buster” order taker to expedite the order taking process.

there are a few different positions for the order taker, either prior to the order board, or after the order board. the behavior of the car is the important one to note. If the car could does not stop at the order board, the result is a scenario where no line time is started, and it will cause a “Drive On” at the service window. If the car does trigger the order board time, but stops in the middle, while the order taker is taking the order, it will result in a scenario just like #3.

sometimes cars miss loops, or the detection device does not register their presence. In the event that the loop is missed or that the detection device does not register the car ar-riving or leaving Qtimer will not have an accurate picture of what is happening in the lane.

the result could be any of the scenarios listed here, but here are some commonly reported symptoms:

• the car is gone, but the timer continues to run.• there is an additional car on the display, but no corresponding car in the lane.• the car just showed up at the window, and the lane time equals the time at the window.• sometimes cars will drive over loops, but not actually intend to go into or through the

drive thru lane. • there is a default threshold in the software that ignores car detections that last less than

three seconds. this is why the time starts at 3 seconds when it shows up on the display. this is usually sufficient to avoid false detections. there are scenarios where this thresh-old needs to be adjusted. the most common has occurred in a configuration where there is an undetected payment window. When the window is open, cars are merely picking up orders at the service window; this can result in service window times below the three second threshold.



QtimerIn some drive thru lanes, it is possible for a car to insert itself in the line ahead of other cars in the lane, between service points.

this scenario will result in an out of synch scenario, where Qtimer thinks there is one less car in lane than there actually is. the same domino effect described in scenario 1 will be felt in reverse, stemming from a “Drive On”, rather than a “Drive Off”. Once the lane clears the timer will re-synchronize itself.

the loop detector gets stuck.versions 4.1 and higher can determine this by analyzing the available data. In a situation where there are multiple cars registered as a “Drive On” at a specific service point, but the previous event at the previous service point continues to be active, the software registers this as a “stuck loop”. the default value for this is 2 “Drive On” events. there is also an un-derstanding of the number of cars that can fit into the lane. If the maximum number of cars in a lane is exceeded, Qtimer marks the subsequent service point as stuck.

In both of these scenarios, it is important to know how Qtimer reacts. In either case, Qtimer will display a “loop stuck” message on the dashboard. It will mark all questionable cars for discard, meaning, and car that is in the queue or reaches the queue when Qtimer goes into “loop stuck” mode. Qtimer will maintain the number of cars behind the stuck service point, reducing the queue by marking the oldest car as a “Drive Off”. Qtimer will go back to normal as soon as it registers another event from the service point in question, and will synch back up as the queue clears.

STANDARD QTIMER TROUBLESHOOTING

regardless of the reported issue, it is a good idea to start with observing the loop detector and the behavior of Qtimer and then, compare it with reality.

CAR ON LOOPLOOP DETECTOR LIGHT SHOULD BE ONWhen there is a car on the loop, the light on the detector should be on. If it is not on: check the power on the loop detector. Is it plugged in? Is the breaker on? check the connections to the loop extender wires. verify they are soldered, and the connec-tion is in good condition, free of corrosion. If the power is on, there is a possibility the loop may be bad. visually inspect the loop out-side. Is there any rupture in the asphalt or concrete? Is the sealant around the loop intact? A technician can test the inductance level on the loop. If it is below 75, loop replacement is recommended.If it is on, the next thing to observe is the DAB status page (v3.1 or higher). voltage fluctua-tion in conjunction with the loop detector vehicle detection should display. the voltage should go up when the car is present, and down when there is not car. the DAB status page should display a voltage of 5.000. voltage should change to 0.000 when there is no car present.

EST. 1989



QtimerIF VOLTAGE DOES NOT FLUCTUATEcheck the connections between the loop detector wires and the DAB or lck wires. they should be soldered and free of corrosion. the only possibility is there is a problem with the wires.

VERIFY THAT THE CORRECT WIRES ARE CONNECTED. SEE REF _Ref259177056 \h \* MERGEFORMAT WIRING CHEAT CHART

If Qtimer has been functional, it is unlikely that this is the issue.If these two things check out, it is possible there is an issue with the DAB itself. Hyperactive has not seen a scenario where the DAB is reading and functional in the software, but does not register voltage changes.

IF VOLTAGE DOES FLUCTUATEIt is possible the fluctuation is not enough to trigger the threshold based on the configuration of Qtimer. If the site was previously functional, it is important to note any possible environ-mental changes. If the fluctuation is lessened, but consistent, adjust the thresholds to ac-count for this change by running the loop calibration Wizard at first opportunity.

COMMON SUPPORT ISSUES BY SYMPTOM

No Display or Black monitorPrOBleM: the lcD monitor will not power on or displays “no video Input” for a brief mo-ment when the monitor is powered on. sOlutIOn: ensure power cord is plugged in to the back of the monitor. Is power present in the outlet?

confirm if the message “no video Input” displays when powering the monitor on. If no message displays during the power cycling (constant black image), ask the manager to plug a known device into the same outlet as the monitor. If that device turns on replace the monitor. If that known device does not work, inform the site that this issue may be a bad outlet. Advise the site that they should have a certified electrician check the outlet.

If the no video Input message displays during the power cycling, the monitor has lost the video cable connection. Have the store personnel disconnect and re-connect the vgA video cables on the monitor and at the Pc or y cable if the store has two display monitors. Does the dashboard display after the next power cycle? If yes, close the case. If no, replace the vgA cable.



QtimerThe headset does not beep, and no time is started at the order boardPrOBleM: the timer and the headset share a vehicle detection device. If this device fails, neither system will function. sOlutIOn: try resetting the loop detector if possible. If the device is internal to the headset, the headset system supplier needs to be contacted. Please inform the headset supplier that neither device is functional, as they should be aware to test full functionality in the event that hardware needs to be replaced.

Dashboard does not display properly on lcd monitorPrOBleM: When the dashboard on the lcD monitor is too small or too large, the screen resolution will need to be re-adjusted to 1024x768. this is done from the Display Properties in Windows. If the monitor loses power, and the Pc re-boots, the resolution could revert back to 800x600. sOlutIOn: Hold the Alt key down and hit the tab key. scroll to the HyperActive Management console

At top left of management console screen (v1.3 and higher), select file then Windows explorerenter the super user Access code, the start task bar appears(see ref _ref259188225 \h Appendix g – )click on startclick on control Panelclick on Displayclick on the ‘settings’ tab, and change the screen resolution is set to 1024 by 768 pixels.click on Apply, and then Ok.reboot Pc.

Timer continues to run after the car leavesPrOBleM: If the timer on the drive thru timer system has stopped resetting after cars depart, this is gen-erally caused by a faulty or stuck loop detector. sOlutIOn: Have the manager locate the loop Detector (only when no cars are present in the drive thru)verify settings on the loop detector are in line with recommended settings.Adjust settings if necessary, then reset the loop detector.to perform a proper reset on loop detectors, hold down the reset button until the red leD starts blinking. the light will pause from blinking. release the re-set button and the leD light will turn off because no cars are on the loop. When a car is on the loop, the leD should illuminate. If the timer is again performing to specifications, close the case. NOTE: THE RECOMMENDED LOOP DETECTOR SETTINGS ARE AS FOLLOWSWINDOWS LOOP: frequency: Highsensitivity: lowMENU BOARD LOOP:frequency: Middlesensitivity: Middle

EST. 1989

to keep your Big Dog surveillance system running efficiently, recorded video should be backed up and deleted from the temporary storage file by burning to cD or DvD.

step 1 : from Dvr search screen, click AvI saving Button.

step 2 : AvI screen opens. select exact date start and end (year, month, date, minutes & seconds)

step 3 : select camera number.

step 4 : save directory - DO nOt MODIfy.

step 5 select format type: MP4+eXe format (highest quality)

step 6 : click “Burn this files on cD”

step 7 : click start button and wait for the message box to finish creating video (AvI save enD)

step 8 : After step 7, the “cD Burning” window will open. Insert new cD-r or cD-rW in cD tray and click reload.

step 9 : click Burn.

step 1 to access start menu, press the Windows key on bottom left corner of keyboard.step 2 click AvI savingstep 3 to burn, right click on the video file: • choose “senD tO” • choose “cD” or “DvD DrIve”step 4 On lower right corner of the screen, click the cD-rOM icon.step 5 click “Write these file to cD” and follow the cD burn wizard.

Access and Burn cD from Archive


surveillancePREVENTIVE MAINTENANCE

Adjust frame rates to control recording times. High frame rates will decrease storage capacity, while lower frame rates will extend recording for up to 90 days.

• click “cameras” from Dvr configuration screen

• stay in “general” mode (1)

• for all cameras to record at the same speed, click select All (3), Apply (4), save & close (5)

• Adjust camera frame rate (2) Default setting is 6 frames per each camera, apply (4), save and close (5)


enable motion recording to assist with storage capacity. Motion detection enables the Dvr to record when activity is present and sleep when inactive. this feature can also increase the storage capacity up to 40%.

• click “schedule” (1)

• click Motion (2)

• click empty square (3) to select all, or on the exact day and hour desired.

• If you plan to have all the cameras record in the Motion mode, click select All (4), Apply (5), save & close (6)

nOte: • 1 frame per second is the minimum frame rate recordable • 6 frames per second is recommended. (no activity is lost at this setting)

Increase security measures by changing your password every 3 months and/or asemployees with Dvr access are terminated.

1. Add new user enter the user name enter the password enter the same password again to confirm

2. security level: set the Privileges level of each user

3. Authority: Mark allowed Dvr areas for each user

4. notify login: set duration of login time for remotely connected users

5. click Add or Modify

6. Modify existing user select user from the user list, change desired options, and click “Modify” to apply changes.

7. Delete existing user select user from the user list, then click “Delete”. All changes will be applied only if “save & close” or “Apply” buttons are clicked.

EST. 1989



update the administrator password every 3 months also. It is a good practice to update both passwords at the same time.

step 1 Press the Windows key to access start menu (bottom left corner of keyboard)

step 2 click “My computer”

step 3 locate local Disk (c:). Double click.

step 4 Double click “Program files”

step 5 Double click “Dvr system” or “Divis Dvr”

step 6 Double click “start”

step 7 new window will open. enter current user name and Pass-word.

step 8 enter new administrator user name and Password. confirm the password. note: Don’t change any other settings.

Adjust system times settings to account for daylight savings times that occurr outside of normal adjustment times/dates.

step 1 shut Down surveillance softwareshut down Dvr software by clicking the exit button in the lower right hand corner of Dvr screen.

step 2 time changetIMe DIsPlAyDouble click the time displayed in the lower right hand side of screen.

step 3 changing timechange time with “Date and time Properties” box.

click “Ok” on the “Date and time Properties” box. It will close and you will be back to the Windows desktop.

step 6 start your Dvr softwareDouble click the Dvr Main icon on the top left cor-ner of the desktop.


1. ***PleAse DO tHIs fIrst BefOre InstAllIng Or uPDAtIng yOur Dvr sOftWAre***

2. first you will need to make sure that the short cut to allow your current Dvr program to start when the system starts is removed. go to the start button, “All Programs”, and then “startup”. Delete the short cut for Dvr Main.

If you are experiencing problems with your Dvr software, try re-installing the driver before re-installing the Dvr software. Both discs are provided with your Dvr shipment.

3. Insert the cD-rOM with the new Dvr drivers and software. Windows will prompt what to do with the cD-rOM. choose “view in Windows explorer”. go to the “Driver” folder and double left click on the installer file with the hammer and screwdriver icon. see figure 1.

4. follow the installation prompts and install the drivers. you will be asked several times if you should continue the install. click “continue Anyway” on all of these questions and then press “reboot” after installation is complete.

5. your driver installation is complete. Please follow the next set of instructions on installing or updating the Dvr software.

1. these instructions are given with the express intent of allowing the user to access the Dvr from outside the network. r.f. technologies, Inc. is not responsible for network access, maintenance, or trouble shooting of the customer’s network or network equipment. Any issues with your network or network access should be addressed with the IsP or business that installed the network equipment.

2. first, you will need to know your Dvr’s lAn IP address. Access the Dvr’s keyboard and press the Windows key (figure 1). this key is located on both the lower left and lower right of the keyboard in-between the ctrl and Alt keys.

3. the Windows start Menu will be displayed. Press “run” on the right hand column and a the run dialog box will display. In this box type “cmd” and press enter or left mouse click “Ok”.

4. A black “command prompt” box will open. type in “ipconfig” and hit enter. your lAn IP address (figure 2) will display. Write this down.

5. Put the lAn IP address in the “Port forwarding” section of your router. If you do not know how to access this, you will need to contact your IsP or business that installed the network equip-ment.

6. these ports need to be forwarded to the lAn IP address of your Dvr to allow outside access to view your unit. Both tcP and uDP ports 80, 3000, 3001, 3002, 3003, 3004, 3005, 3007, 4000, and 8800.

7. you should now be able to access your unit from outside your place of business. If not, please do the following check.

8. A simple test to make sure your Dvr is allowing its cameras to be viewed via the network, is to try accessing it from another computer on the same local network as the Dvr (using the same router). from the different computer, open Internet explorer and in the address line type http://192.168.1.xxx where xxx is the number you found in step 4 above.

9. If you are able to view the cameras in Internet explorer as described in step 8, the trouble you are experiencing is not with the Dvr but with your router or other issues on your network. In this case you will have to contact your IsP or business that installed the network equipment for further trouble shooting help and assistance.

figure 2

After re-installing the Dvr driver, it may be necessary to re-install the Big Dog surveillance Dvr software. use the supplied software disc that ac-companied your BD system.

figure 1

EST. 1989

Q. Can I make a CD of my recorded video and watch it away from my DVR? A. yes. Please read cD Burn Procedure.(page 4 of manual)

Q. What type of disk should I use to record my videos? A. We recommend the cD-r disc because of wide availability, low cost, and compatibility with other DvD players and computer systems. your system can also use cD-rW disc media, but there are extra steps that have to be accomplished prior to writing to the disc for the first time.

Q. Can I change my administrator password? A. yes . keep in mind that if you change the password and forget it, you will not be able to access your recorded video. Also, technical support cannot retrieve your user name or password, therefore you will have to follow in-structions on re-installing your Dvr software.(page 7 of manual)

Q. Can I change the time on the DVR? A. yes. It is as easy as changing the time on your home computer. Please read system time Adjustment.(page 8 of manual)

Q. What are the “Factory Default” settings for my DVR? A. each camera is set to 6 fps, 352 x 240 resolution, and record on motion only.

Q. Can I increase the length of time my DVR records? A. yes. Before sending your unit back to have additional recording hard drive space added, you can work with three additional settings on your Dvr.

1. you can decrease your fps. keep in mind that the industry standard for security vcr’s used in most banks is only 1 fps. to adjust your fps see page 6.

2. you can also change your camera resolution. you have two resolutions available. 320 x 240 is the standard resolution and is approximately the same as a standard tv set. the other is 740 x 480 and is approximately equal to the first HD standard for digital tv. for longer recording time choose the lower resolution setting.

3. Or you can set your unit to record on motion only. this captures video only when motion is detected by the camera.



frequently Asked Questions


Q. How do I find the LAN IP address of my DVR? A. you will need to access the Dvr’s keyboard and press the Windows key. this key is located on both the lower left and lower right of the keyboard between the ctrl and Alt keys. Once you press this button the Windows start Menu will be displayed. Press “run” on the right hand column and the run dialog box will be displayed. In this box type “cmd” and press enter or left mouse click “Ok”. A black box labeled command prompt will then open. In this box type “ipconfig” and hit the enter key. you will now see your lAn IP address.

Q. How do I view my DVR remotely if I do not have a static IP address? A. there are several ways you can do this. 1. Have someone at the Dvr location find the current IP address of the Dvr and give it to you. third party Dns forwarding services are available for free. 2. several companies that offer this service are: nO-IP <http://www.no-ip.com/>, DynDns <http://www.dyndns.com/>, and IPupdater <http://www.ipupdater.com/>. We do not recommend any one of these providers over another and if you choose to use these services, software installation and setup are the user’s and Dns forwarding company’s responsibility. 3. you can opt to upgrade your IsP service to static IP addressing so your IP address does not change.

Q. Who is responsible for connecting my DVR to the Internet and configuring my router? A. required Dvr ports are listed in the user Manual. configuring the router is the responsibility of the supplier, most likely your IsP. Instructions by r.f. technologies, Inc. are given with the express intent of allowing the user to access the Dvr from outside the network, but does not imply r.f. technologies, Inc. is responsible for network ac-cess, maintenance, or trouble shooting of the customer’s network or network equipment. Any issues with network setup, network internet access, or router configuration should be addressed with the IsP or business that installed the network equipment.

FAQ

EST. 1989

101

FAQ101Preventive Maintenance

DRIVE THRU SOLUTIONSwww.rftechno.com

HEADQUARTERS330 lexington DriveBuffalo grove Il 60089Office: (847) 495-7335 | fax: (847) 495-7418

PARTS & PRODUCTION FACILITY542 south Prairie streetBethalto Il 62010Office: (618) 377-2654 | fax: (618) 377-1320

R. F. TECHNOLOGIES, INC.the customer centric Drive thru technology company

EST. 1989

Preventive Maintenance DRIVE THRU SOLUTIONS

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