President’s Message

By: Cory Geerts

A p u b l i c a t i o n o f t h e L e n n o x L e a d e r s h i p D e v e l o p m e n t O r g a n i z a t i o n

A C h a p t e r o f t h e N a t i o n a l M a n a g e m e n t A s s o c i a t i o n

President’s Message 1

Program Announcement 2

April Program

Review—In Case you

Missed It

3

Member Relations Update 4

Community Service

Announcements 4-6

Member Spotlight 6

News from the Lennox

Leadership Team 7-8

Did You Know? 8

Notes from the Nurse 9

Trivia 10

NMA Leadership Model 11

LLDO Committee Chairs 12

Statement of Principles 12

NMA Code of Ethics 12

NMA Mission Statement 12

Inside this issue: 2017

Another month is coming to an end which means that I only have 3 more

months left to serve as LLDO president. The year has gone by quickly and

I have learned a lot about leading as president this year.

One of the things that I have learned this year is that no matter how much

experience you have, you can always learn more from new experiences.

This year we have tried different ideas for LLDO. One of the new things

that we have tried to do this year included having Dale Carnegie help with

our professional development committee. I think this training has been a

good change of pace and I can say that I have changed my way of thinking

from the training and ideas that I’ve heard from it. Dale has 30 principles

that you can use and most of them are things we know we should do, we just

choose not to. For example, the first one is: Don’t criticize, condemn or

complain. As easy as this sounds, I find it hard to always practice. Most of

the time when I run into something that I don’t feel is correct, I have to try to

correct the situation. As we have gone through the course, I have learned

to stop and think about the other side of the situation before making a

judgment. I know of at least a couple instances of where I have approached

things differently and I believe I have come up with a better way of handling

the situation.

The above example is just one example of learning. I hope that every

member of our chapter is gaining learning experience from being a member.

I think our organization is a great benefit and one that doesn’t get used as

much as it could. Please get involved and use your membership to continue

gaining experience. There are many opportunities to gain this experience, if

you are interested, contact myself or any of the other members of the LLDO

board to get involved.

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PROGRAM ANNOUNCEMENT

LLDO Presents:

David Thoreson

Thursday, May 18, 2017

11:30 A.M.

Large Auditorium

Catered by: Katie J’s

David Thoreson seems to have been on adventures most of his life, whether bicycling around the United States, Canada and New Zealand or exploring the oceans and polar regions of the world. In 2007, David and the crew of Cloud Nine became the first American sailors in history to transit the Northwest Passage from the east to the west. In 2009, sailing aboard the scientifically-equipped, Ocean Watch, David became the only American sailor to ever navigate the Northwest Passage in both directions. In June of 2010, David completed the 28,000-mile circumnavigation by sail of the North and South American continents on the 64-foot Ocean Watch. With his unique education and experiences, David is speaking and presenting publicly about modern exploration and major environmental issues, such as climate change, ocean acidification, plastics in the ocean, arctic ice loss, energy and resource development. David has built dynamic presentations, exhibits and documentary films utilizing his adventures to

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APRIL PROGRAM REVIEW

KYLE PRICE

Article by: Paul Nguyen

Photos by: Tyler Knutson

Our speaker for the April LLDO meeting was Kyle Price. Price is

currently a certified trainer for Dale Carnegie. The topics he covered

in his speech were how to classify good and bad stress, causes and

effects, and solutions on how to manage and minimize stress. In the

beginning he spoke about why people like to hear and talk about

negative things. Majority of the people tend to focus on their failures

more than their successes. One reason is because everyone can relate

to having something negative happen to them. Due to these failures

and short-comings, people will start to stress.

What is good stress and how does it benefit us? A few people from

the audience responded with answers that included motivation, focus, and self-improvement. He

proceeded to ask what some examples of bad stress are and plenty of hands in the audience rose. Some

responses ere helplessness, being and feeling lost, the unwillingness and fear to accept change, over-

working, and pressure from upper management. Everyone deals with bad stress in some shape and

form ,but the important question to ask yourself is how do you manage it?

Poor management of bad stress can lead to depression, heart attack or stroke, and cancer. Some

symptoms of stress are fatigue, upset stomach, feeling dizzy, and headaches. What are some methods to

avoid bad stress? One key characteristic to managing stress is being resilient. He defined resilience by

having the courage to face and overcome adversity. He provided a mini book, Dale Carnegie’s Golden

Book, to everyone to help remind us of the principles on how to manage and minimize stress. Some

examples would be letting go of the past, keeping busy, creating happiness for others, and resting before

you get tired. If we start to apply some of these principles, theoretically it will help manage our own

stress levels and improve our personal and work lives.

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We are currently at 77 regular members. We are always looking for volunteers for the Lennox

Lotto. Please let Michael Hahn know if you would be willing to help out.

MEMBER RELATIONS UPDATE

By: Michael Hahn

COMMUNITY SERVICE ANNOUNCEMENTS

By: Deb Sams

BINGO AT THE VETERAN’S HOME

On Tuesday, April 11, the Lennox LDO hosted another great night of Bingo at the Iowa Veteran’s Home here in Marshalltown. The veterans and staff of the Iowa Veteran’s Home enjoy participating in this event.

Thank you to all the volunteers who helped make this an enjoyable event.

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What is Munch and More?

Munch and More is a summer reading program where volunteers read to children at

elementary schools in Marshalltown during the lunch hour.

What happens to children who don’t read over the summer?

Students can lose up to 3 months of reading skills. Students who don’t read proficiently

by 3rd grade are 4 times more likely to drop out of high school.

The ABCs of Successful Summer Reading

Access to Books. It’s critical that kids have access to a wide variety of books over the

summer months.

Books that match the reader’s abilities and interests.

Comprehension, as monitored and guided by an adult, parent or teacher.

Information provided by:

Summerlearning.org Scholastic.com

Campaign for Grade Level Reading Who? YOU!!

What? Read to children!

When? Any day from June 12-July 21

From 11:30-12:30pm

Where? Elementary schools in Marshalltown

June Fisher and Hoglan- June 12-16 Franklin and Anson- June 19-23 Woodbury and Rogers- June 26-30 July Woodbury- Mondays, Wednesdays, and Fridays Franklin- Tuesdays, Thursdays, and Fridays Rogers- Tuesdays and Thursdays Orientation date in May at the Public Library- TBA

For more information or to

express your interest please

contact Karina Hernandez at

641-752-7162 ext. 108 or at

karina.hernandez@micaonline.org

This program is part of

Spread the Words-Read by 3rd!

Volunteer at Munch and More!

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This past year Chris Olivier has served the Lennox Leadership Development Organization as our Vice

President. In anticipation of his upcoming role as President, I asked Chris a few questions that may help us

all get to know him a little better.

When did you start working at Lennox? I started working at Lennox in December of 1993 working on

the floor until becoming a Production Coach in January 2007.

What is your current position/role at Lennox? I am a Production Coach on Heating Line 2.

In what capacity have you served LLDO? I was on the Member Relations Committee for 2 years, the

Programs Committee for 3 years, Chairman for the Programs Committee for 1 year, and was the Vice

President this year.

What has been your favorite LLDO activity? The year we had a big fundraiser in the parking lot over

lunch hour.

What is the most adventurous thing you have ever done? Going canoeing at boundary waters in Min-

nesota. For the past 6 years my friends from High School and I get together and we attend a different NFL

game/stadium.

If you could choose anyone, who would you pick as your mentor? Howard Schultz the CEO of

Starbucks. Also one of my biggest mentors was Bill Van Horn. He was my wrestling coach, teacher, and

friend. I also was his assistant wrestling coach for 2 years. He told me once “When you make a decision,

stand by that decision, and learn from that decision.”

If any, what things would you like to see changed in our LLD Organization? Better participation.

GET TO KNOW YOUR INCOMING PRESIDENT—CHRIS OLIVIER By: Deb Sams

LENNOX TO SPONSOR LIVE AFTER FIVE

CONCERT AT THE ORPHEUM THEATER

The Nadas ~ Friday, June 30

The MMAD Committee & Lennox LDO are looking for volunteers to help at the Live After Five Concert on Friday, June 30. The concert will be The Nadas, from Des Moines.

Volunteers will work at the event from 4:00—7:00 p.m. helping with set up, selling food and drinks during the concert, and clean up afterwards, etc. If interested, please contact Deb Kerr, ext. 4528, for questions or to sign up.

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NEWS FROM THE LENNOX LEADERSHIP TEAM

By: Michael Livingood, Human Resources Team Leader

GIVING AND RECEIVING FEEDBACK

At the March Salary Employee Meeting, General Plant Manager, Miguel Gutierrez, talked about the

challenges over the next few years for the Marshalltown facility. While all organizations are tasked with

controlling cost, our continuous improvement culture will be tested over the next few years to reduce cost,

improve throughput and become more innovative in our production environment in an effort to deliver on

our conversion cost. To meet the challenges ahead of us, our organization will need to become very good

at open communication as we engage in questions about what we are doing and how we are doing it, which

requires us to be good at giving and receiving feedback.

Giving and receiving feedback is not an innate ability we are born with. Whether a giver or receiver of

feedback, approaching it with respect and honesty sets the tone of action and improves the likelihood of

success and maintains crucial relationships. In short, we demonstrate we are trustworthy in these inter-

actions and ensure our ability for future cooperation and success. In addition, the time, place and manner

in which we give feedback are as important as holding to key values of respect and honesty.

The sooner the feedback is provided, the more likelihood it has of having the desired result (effectiveness),

which is an element of timing. Recognizing feedback is hard and both parties may have strong feelings

about it, the giver must evaluate their own ability to deliver the message at the time they are choosing. Ask

yourself whether you have a clear message and whether you are in a state of mind that is appropriate to

ensure your feedback is received well. Whether delivering feedback, or eliciting it from others, the person

initiating the conversation controls the timing of it.

Some feedback conversations can take place openly, whether on the shop floor or in meetings. Others

may need to be done privately. When providing feedback, it is important to consider your audience, the

message, and the appropriate place in addition to timing. In initiating feedback discussions, evaluate the

objective of the feedback and sensitivity of the topic you are discussing. Are there others nearby that can

hear? What challenge does it create for the person receiving the feedback?

Because feedback can be an emotional experience for both parties, the manner in which feedback is given,

aside from decisions on time and place, are crucial to feedback being effective. As an initiator of feedback

it is important to think about key aspects of your message and how you are going to engage the topic. Two

key considerations for the manner in which we deliver effective feedback is to not personalize your feed-

back and to remain in control of your own emotions. Simply put, don’t attack someone personally before

engaging in feedback discussions. Focus on the behavior to ensure you are not making your feedback

personal.

(continued on next page)

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Giving and receiving feedback is hard because the act of giving and receiving feedback is relational in

nature. Effective feedback must be approached with honesty and respect for the parties involved. The time,

place and manner with which the feedback is provided are critical to the effectiveness of the feedback. Our

ability to engage in effective feedback discussions will be a critical component of our ability to take on the

challenges of improving our costs, productivity, safety, and quality.

For those interested in getting a refresher or initial introduction to effective feedback, there are a couple of

quick resources available in the LII Learn Centre. To access them, simply type “Feedback” into the search

menu. For those interested in taking a deeper dive, I would recommend the book Crucial Conversations:

Tools for Talking When Stakes Are High by Kerry Patterson.

IOWA’S STATE PARKS By: Sean Lindgren

GIVING AND RECEIVING FEEDBACK (continued)

Did you know Iowa is home to almost 170 state parks, forests, and preserves? There are 70 state parks;

each exhibits a unique feature of Iowa’s natural beauty. There are 4 major state forests encompassing

nearly 44,000 acres in total. The forests are managed by the Forestry Bureau and are meant to be models

of natural habitats and sustainable forestry. There are 95 state preserve areas. There are five different

categories of preserves: Natural, Geological, Archaeological, Historical, and Scenic. Many preserves fall

into more than one category. Preserves range in size from just a few acres to several thousand. With so

many parks, forests, and preserves it’s hard to travel far without running into one. These places make for

great escapes, whether you’re looking for a day trip or a long weekend getaway.

Less than 20 miles outside of Marshalltown is Union Grove State Park (near Gladbrook). At the heart of

Union Grove is a 110 acre lake, perfect for swimming, boating, and fishing. The park also has hiking trails

and campsites. Aside from Union Grove, there are 8 state parks within a 90 minute drive of Marshalltown:

Pine Lake State Park (near

Eldora), Rock Creek State Park

(between Grinnell & Newton),

George Wyth State Park (near

Cedar Falls), Pleasant Creek State

Park (near Cedar Rapids), Ledges

State Park (near Boone), Big

Creek State Park (near Polk City),

and Elk Rock State Park (near

Pella).

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NOTES FROM THE NURSE

ALCOHOL AWARENESS MONTH By: Andi Cline

Drinking too much alcohol increases people’s risk of injuries, violence, drowning, liver disease, and some types of cancer. This April during Alcohol Awareness Month, I encourage you to educate yourself and your loved ones about the dangers of drinking too much. Iowa is one of the worst states in the nation when it comes to drunken driving. In 2016 there were 123 motor vehicle accident fatalities due to alcohol. The national average of adults who admit to drinking too much and then driving in the past 30 days is 1.9%; in Iowa it is 3.1%. These numbers only reflect the adults that admit to drunk driving and also do not include the number of underage drinkers that are also driving. The amount of driver licenses revoked has been decreasing steadily every year but there were still nearly 14,000 drivers who had their licenses taken away due to OWI. The only way to keep lower-ing these numbers is to practice no drinking and driving and encourage others to do so as well. If you feel you are drinking too much, you can improve your health and decrease your risk of accidents and injury by cutting back or quitting. Here are some strategies to help you cut back or stop drinking: Limit your drinking to no more than 1 drink a day for women or 2 drinks a day for men. Keep track of how much you drink. Choose a day each week when you will not drink. Don’t drink when you are upset. Limit the amount of alcohol you keep at home. Avoid places where people drink a lot. Make a list of reasons not to drink. There are several resources in Marshalltown that you can reach out to for help if you are concerned about your alcohol consumption or that of friend or family member. Substance Abuse Treatment Unit of Central Iowa

(SATUCI): (641) 752-5421

Al-Anon/Alateen: (641) 691-1989

If you have had too much to drink do not drive and call a friend or family member to pick you up. If there is not one available call a transportation service to give you a ride. Cabs of Marshalltown: (641) 753-3399

Des Moines or Ames: Yellow Cab: (515) 243-1111

Capital Cab: (515) 282-1111

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TRIVIA

MARCH TRIVIA QUESTION:

ANSWER:

Sunny, Yellow; Rainbow, Pink; Luck, Blue;

Goldie, White; Clover, Purple

Garry Lloyd was drawn from the 7 people with correct answers.

He is the winner of a $10 Canteen punch card.

Congratulations and thank you all for participating!

LEPRECHAUN SHOES

Sunny, Rainbow, Lucky, Goldie, and Clover are all leprechauns that wear green outfits, but they like to wear different colored shoes. The colors are pink, blue, yellow, purple, and white. Read the clues to find out who likes which color.

1) Goldie’s shoes are not blue, pink, or yellow. 2) The leprechaun who wears purple shoes has a name with an “r” in it. 3) Rainbow’s shoes are a one-syllable color. 4) Lucky’s shoes are not yellow. 5) Rainbow wants the leprechaun with the blue shoes to help him count

his gold.

APRIL TRIVIA QUESTION:

TRIBONDS What does each set of 3 words have in common?

Example: Candy ~ Crab ~ Carmel (all are types of apples)

1) Picnic ~ Pool ~ Card 2) Eyes ~ Eggs ~ Laundry 3) Fortune ~ Bank ~ Story 4) Turtle ~ M & M Candy ~ Egg 5) Battery ~ Ocean ~ Electricity 6) Bermuda ~ Love ~ Right

Please send your answers to Deb Sams by Friday, May 19, at Noon.

The winner, whose name will be drawn from those with the correct

answers, will receive a $10 canteen punch card. Good luck!

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Stress open and honest

communications

Energize, excite & motivate others

Lead by example with high

expectations

Convey purpose & mission to

motivate others Celebrate successes

& learn from disappointments

Implement continuous improvement

aimed at world-class performance

Build teams to maximize success

Inspire in ways consistent with the

organization values

Model the organization values

Earn trust & respect

Promote integrity & ethical behavior

Meet your commitments

Be accountable for your actions &

decisions

Keep promises under pressure

Marshall all leadership attributes

Maintain internal & external

customer focus

Translate strategy into actionable

objectives & plans

Share vision, values &

accountability at all levels

Maintain direction & consistency in

big-picture & daily challenge

Create a win-win atmosphere

Create an environment where all can

stretch, take risks, create, contribute

& learn

Seize changes as opportunities

Take advantage of diversity

Provide effective controls/metrics

Mentor and coach for growth & success

Maintain an effective customer network

to spot issues

Demonstrate strong operational skills

Use complexity as leverage

Ensure operational performance

Capitalize on unanticipated

opportunities

NMA Leadership Model

April 2017 Bootstrap

Statement of Principles

We believe in the highest standards of personal and organizational integrity and respect for

the individual.

We believe in lifelong learning, continuous improvement, and the development of a work-

force capable of sustaining a competitive posture in the global economy.

We believe management is a creative, dynamic, and essential process enabling people to

achieve personal and organizational objectives.

We believe that managerial responsibility is shared among all individuals at all levels of the

organization and that leadership is critical to management success.

We believe that individuals and organizations have a community and civic responsibility.

Code of Ethics I will recognize that all individuals inherently desire to practice their occupations to the

best of their ability.

I will assume that all individuals want to do their best.

I will maintain a broad and balanced outlook and will recognize value in the ideas and

opinions of others.

I will be guided in all my activities by truth, accuracy, fair dealing and good taste.

I will keep informed on the latest developments in techniques, equipment, and processes.

I will recommend or initiate methods to increase productivity and efficiency.

I will support efforts to strengthen the management profession through training and edu-

cation.

I will help my associates reach personal and professional fulfillment.

I will earn and carefully guard my reputation for good moral character and good citizen-

ship.

I will promote the principles of our Free Enterprise System to others, by highlighting its

accomplishments and displaying confidence in its future.

President:

Cory Geerts, x4041

Vice President:

Chris Olivier, x4454

Secretary:

Deb Sams, x4270

Treasurer:

Bill Maas, x4229

Programs:

LeRoy Olson, x4016

Community Services:

Dave Heddens, x4328

Nate Mielke, x4512

Professional Development:

Ryan Junge, x4098

Member Relations:

Michael Hahn, x4208

Awards:

Azmir Vatres, 4297

Public Relations:

Deb Sams, x4270

Directors:

Kim Barnes, x4007

Kevin Harken, x4274

Dave Heddens, x4328

Tracy Leavy, x4222

Webmaster:

Darin Ashby, x4215

NMA Mission Statement

NMA offers leadership development products and creates opportunities that maximize the potential of our members,

sponsoring organizations, and communities.

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