THE BUSINESS SOURCE

Presents

LESSONS IN LEADERSHIP

with Ron McMillan

BECOMING A BETTER COMMUNICATORESPECIALLY IN CRUCIAL CONVERSATIONS

THE BUSINESS SOURCE

Ron McMillan

LESSONS IN LEADERSHIP

• One of the most important skills every leader needs is the ability to communicate well –

especially in crucial conversations

• It allows leaders to gain more influence, create highly motivated teams and dramatically

increase productivity - It’s a bold claim but it’s backed by 30 years of ongoing research by

VitalSmarts Ron McMillan

• Over 2 million people have gone through VitalSmarts training or have participated in

speeches, webinars or seminars, and today we will learn how to become a more influential

and productive leader directly from Ron McMillan, a cofounder of VitalSmarts

• Ron has taught and advised leaders for more than 25 years and cofounded Covey

Leadership Centre

• Coauthor of New York Times bestsellers Influencer, Crucial Conversations and Crucial

Confrontations

THE BUSINESS SOURCE

Ron The Genesis of Crucial Conversations

LESSONS IN LEADERSHIP

• The investigation started in 1990 while trying to answer the question, “How could we help

business leaders become more effective in the way they communicate?”

• Available information was very limited so they conducted their own 12 year study The

Genesis of Crucial Conversations

• Used a method called Best Practices, initially involving questionnaires and then identifying

and “shadowing” the best communicators

• After 10,000 hours of observations they identified the “master communicators”

• Ultimately identified 29 interpersonal skills used by the master communicators and eight

fundamental principles or communication strategies