Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
-
Upload
jayaraman-raghunathan -
Category
Documents
-
view
227 -
download
0
Transcript of Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 1/20
Knowledge ProcessOutsourcing
…a very brief
overview…
J Raghunathan
Chief Executive Officer
SuperKnowa India
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 2/20
KPO – Initiative today….Imperative tomorrow
Mr. Rajan Mani– after mypresentation
Myself now….
You all– aftermypresentation
Our State – Present and after 25 minutes…
Wow! I thought weCould finish in 25Minutes..!!
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 3/20
Knowledge ProcessOutsourcing
Digvijay’s initiatives…
Rs. 20 every Friday…..
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 4/20
Knowledge ProcessOutsourcing
KPO – AnOverview
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 5/20
KPO – Initiative today….Imperative tomorrow
• KPO cuts into the traditional “core competencies” of many
organizations.
• While cost reduction was the prime motivator of the ITO and BPOwaves, “intellectual arbitrage” will be the key driver for KPOservices.
• Knowledge Process Outsourcing (KPO) enables clients to unlock theirtop-line growth by outsourcing their core work to locations that havea highly skilled and relatively cheaper talent pool.
• Today we have a mix of both third-party and captive structures inthe KPO industry. In the coming days, hybrid multi-sourcing modelsof KPO will emerge - They will consist of captive units managingrelationships with third-party KPO providers.
• Acquiring the necessary skill sets, attracting talent, protecting
intellectual property and managing conflicts-of-interest will be themajor challenges facing the KPO industry over the next three years.
KPO – Industry Overview
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 6/20
KPO – Initiative today….Imperative tomorrow
• India is currently the leading country providing KPO services.
• Various sources of market research predict the KPO industry to beworth anywhere between US$10 billion to US$17 billion by the year2010.
• Examples of KPO services– Equity, Financial, Insurance Research
– Market Research and Competitive Intelligence and General Business Research
– Data Analytics, Integration and Management
– Research and Information Services in HR
– Intellectual Property, Paralegal Content and Services
– Engineering and Design Services
– Animation and Simulation Services
– Medical Content and Services
KPO – Industry Overview
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 7/20KPO – Initiative today….Imperative tomorrow
Infancy
Mid 80s 1990 - 1994 1995 - 1999 2000 - 2004 2004 - 2007 2008 - 2010
Cost ArbitrageITO
BPO
KPO
Growth Maturity
Success of Global
Delivery Models
via robust
Telecom
facilities
Emergence of
Quality
accreditations –
ISO, CMM
Focus on business
domains &
emergence of
business-facing IT
systems
Geo expansion
with multi
national delivery
centers
Growing stature
to provide end to
end consulting
services
Cost Arbitrage Emergence of
Quality
accreditations – CPOC
Focus on business
domains & robust
KMmethodologies
started emerging
Multi geography
expansion
Intellectual
arbitrage enablesoutsourcing of
core processes
Repeat initial
success bydeveloping robust
KM
methodologies
ITO - BPO - KPO – The Road Map
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 8/20KPO – Initiative today….Imperative tomorrow
– Internal Challenge:Recruiting and Retaining theRight Talent
– Customer Challenge:Demand for Quality, DataSecurity and Compliance
– Competitor Challenge: OtherCountries and Global KPOs
Operating in India
– Industry Challenge:Information Infrastructureand Branding
Key challenges faced
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 9/20KPO – Initiative today….Imperative tomorrow
A KPO that provides :
• Necessary expertise andskills
• Depth of knowledge andunderstanding
• Experience in focused areas
• Customized solutions for theclient
• Flexibility
What does a Customer Want…?
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 10/20KPO – Initiative today….Imperative tomorrow
KPO versus BPO
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 11/20KPO – Initiative today….Imperative tomorrow
Skill Requirement overview
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 12/20KPO – Initiative today….Imperative tomorrow
Key Drivers for the rise of KPO
• KPO significantly enhancesthe client serviceorganization’s ability to
generate top-line revenue.• Vendors’ demonstrated
capabilities
• A seemingly unstoppable
push towards globalsourcing strategies at mostmajor banking andinsurance organizations
•
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 13/20
KPO – Initiative today….Imperative tomorrow
Future Directions
• A significant shift in the boundariesbetween “outsourceable” and “non-outsourceable” activities
• Off shoring strategies are expected toembrace new locations
• Large number of global banks andinsurers are likely to adopt KPOstrategies
• “Boutique” providers are likely toleverage KPO to create new services
and offerings• More rigorous regulatory and
compliance control will likely bedemanded, as KPO providers delivermore complex services
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 14/20
KPO – Initiative today….Imperative tomorrow
Future of KPO– New areas of focus
»Healthcare / Clinical Research»Animation»Remote Education»SOX Compliance related work
–Growth Areas
»Shift towards Value added work»Multi-lingual work»Mew markets ( Japan, China ) - for IP»SME’s - a large potential-yet to be tap
- Challenges
» Building credibility around expertise /knowledge
» Delivering highest quality consistently
» Heavy investment in training people,developing high talent and hence retainingthem
» Complying with standards and regulations» Sales and marketing effort-to keep the
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 15/20
KPO – Initiative today….Imperative tomorrow
KPO in 2010…• India to Account for a major
chunk of Global KPO
Revenues
• The global KPO market isexpected to grow in excess of 30 percent per annum, fromUSD 1.29 billion in FY 2003to USD 17 billion
• Increase in the number of jobs,from 25,000 in 2003 toapproximately 250,000
• Revenues in the Indian servicesector are expected to rise by12 percent per annum
• KPO in India will contributearound 1.8 percent to theIndian service sector
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 16/20
KPO – Initiative today….Imperative tomorrow
Knowledge…
" Knowledge has been the singlemost important aspect - be itsmelting of bronze 5000 yearsago or assessing a problem for
decision today "
At no other time, as now,
That “knowledge” has become a resourcecritical for survival
KPO is only a logical evolution…..
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 17/20
KPO – Initiative today….Imperative tomorrow
How is an office today ?
..there are onlytwo employees...
A Man and a Dog…..
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 18/20
KPO – Initiative today….Imperative tomorrow
How will it be in 2020 ?
..there will still betwo employees...
A Man and a Dog…..
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 19/20
KPO – Initiative today….Imperative tomorrow
Man, Wife and the Car….
Accord KPO its due respect…
IT is the Next happening Wave…
8/2/2019 Presentation on KPO for ICFAI - Feb 08(Compatibility Mode)
http://slidepdf.com/reader/full/presentation-on-kpo-for-icfai-feb-08compatibility-mode 20/20
Knowledge ProcessOutsourcing
Thank you
Acknowledgement:
KPMG Research and findings Report