ISM PUNDAG

IN THE FRAY TOGETHER

Mithilesh kr.singh(46) Poonam kri. Singh(50)

Juhi kumari (29)Anil kumar (31)Manisha kumari(48)Vineeta Gupta(16)

BPO?• Business process outsourcing (BPO)

contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level .

KPO?• Knowledge Process Outsourcing (KPO)

means the outsourcing of high end complex processes and tasks including investment research, patent filing, legal and analytic services, sourcing and information management, market research amongst others.

SOME INSBpo&kpo employees are called cyber

cooliesBanged as abusing tableResponsible for everyone’s faillureNo norms against customer’s

mal-treatmentNo compulsion accepted

TYPE OF BPO & KPO

On the basis of function

1. Back office outsourcing (internal business function)

2. Front office outsourcing (customer related services)

On business basis

1.1. Offshore-: (out side Offshore-: (out side company’s own company’s own country)country)

2.2. Near shore Near shore (company’s (company’s neighbour country)neighbour country)

WHY BPO?Cost effectiveness (Economies) Better Quality at lower costConcentration on CORE

BUSINESS Securing Data is less

complicatedTighter management control

WHY NOT BPO? Possibility of security breachExpensive specialist skill in host

countries High unit personnel costUnavailability of skilled

manpower due to market stagnation

KPO DIFFERENT FROM BPO?

It is one step extension of BPO Requires more skill, domain

knowledge and experience. A culmination of APO, BPO and RPO. Having wide coverage than BPO. Percentage share in Indian outsource

will be higher by 2010.

FAVOURITE DESTINATION

India leads with 21% Russia follows with 10% Then philippinse 9% (And so on……………) Where others toghether

share 31%

INDUSTRY SIZE

World Bpo size is worth $170-$185bn.India has total revenue of $52 bn.India has revenues of $15.7 billion from

offshore (which is 7-8% of total Bpo indu.)Has a commanding 63% 0f total offshoreIndian Bpo increasing with a rate of 32%

where world is with mere 28%

TOP 10 INDIAN COMPANIESSI. NO. COMPANY REVENUE(Rs.cr.)

1. GENPACT 2220

2. TRANSWORKS 1510

3. IBM DAKSH 1260

4. TCS BPO 1107

5. CAMBRIDGE SOLUTIONS 1000

6. WNS GLOBAL SERVICES 990

7. WIPRO BPO 935

8. CONVERGYS INDIA 890

9. FIRSTSOURCE 809

10. HCL BPO 746

INDIA A HOT OFFSHORE DESTINATIONsalary differentiation INDIA Vs USA

DESIGNATION USA INDIACCRs 70-80000 pm 8000-15000pm.

Team leaders 1-1.2 lacs pm. 17000-26000pm.

Training heads 4-5 lacs pm. 8-12lacs PA.

Training mgrs 3-4 lacs pm. 5-8lacsPA.

Trainers 1-2 lacs pm. 2-5lacsPA.

CRUXCRUX BPO & KPO is growing with a fast BPO & KPO is growing with a fast

pace globally in which India leading pace globally in which India leading ahead because of its skilled & ahead because of its skilled & cheaper work force. It has provided cheaper work force. It has provided the world a shoulder to support the world a shoulder to support employment. Bpo upholds companies employment. Bpo upholds companies to zero in on its core business. Due to to zero in on its core business. Due to some security reasons it should be some security reasons it should be executed cautiously. executed cautiously.

THANK U ALL FROMMITHILESHPOONAMJUHIANILMANISHAVINEETA