Presentation of GemaTech’sPresentation of GemaTech’s

Product PortfolioProduct Portfolio

Company BackgroundCompany Background

GemaTech is an established company with a proven track record in designing, developing and distributing innovative and leading edge technology for the telecommunications industry comprising solutions for:-

Virtual Call Centre / Intelligent Hot Desking

Secure Voice Recording

Business Continuity• Conventional Businesses• Call Centres

GemaTech’s ProductsGemaTech’s Products

Remote Service Manager (RSM)“ taking the Call Centre to the skills base rather than dragging the skills

base to the Call Centre”

Business Continuity Manager (BCM & BCMLITE)“ delivering the only credible Disaster Recovery / Business Continuity

solution for both conventional business and Call Centre Switches”

Secure Voice Recording (SVR & SVRLITE)“trunk side voice recording which records all incoming and/or outgoing

calls, including full duplex (stereo) recording”

The GemaTech GroupThe GemaTech GroupCorporate Philosophy and FocusCorporate Philosophy and Focus

Virtual: Ability to work, at anytime, from any place, on a global basis.

Flexible: Ability to monitor, manage and change real-time from anywhere in the

world.

Affordable: Purchase/lease/share/outsource options all available.

Virtual Call Centre Product RSMVirtual Call Centre Product RSMNetworked Call CentersNetworked Call Centers

Virtual Call Centre Product RSMVirtual Call Centre Product RSMNetworked Call CentersNetworked Call Centers

Additional ResilienceAdditional Resilience

Virtual Call Centre Product RSMVirtual Call Centre Product RSMNetworked Call CentersNetworked Call Centers

Migrating to VoIPMigrating to VoIP

Call Center ACD Product BCMCall Center ACD Product BCMBefore InvocationBefore Invocation

Call Center ACD Product BCMCall Center ACD Product BCMAfter InvocationAfter Invocation

Secure Voice Recording ProductSecure Voice Recording ProductSVR and SVRSVR and SVRLITELITE

The PrincipleThe Principle

Secure Voice Recording ProductSecure Voice Recording ProductSVR and SVRSVR and SVRLITELITE

The DetailThe Detail

Secure Voice Recording ProductSecure Voice Recording ProductSVR and SVRSVR and SVRLITELITE

The Technical SolutionThe Technical Solution

Secure Voice Recording ProductSecure Voice Recording ProductSVR and SVRSVR and SVRLITELITE

Recording VoIPRecording VoIP

GemaTechGemaTech

delivering always available Telecommunications…..

…..whatever the problem !