PRESENTATION FOR RESEARCH.ppt

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    Service deliveryService deliveryperformance of theperformance of the

    dierent oces atdierent oces atCagayan State UniversityCagayan State University,,

    Carig CampusCarig Campus

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    CHAPTER 1CHAPTER 1

    Introduction

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    BACKGROUND OF THEBACKGROUND OF THE

    STUDYSTUDY

    If mana!m!nt cou"d #!!$ a""

    !m$"o%!!& 'a$$%( ood$!rformanc! )ou"d automatica""%fo""o) *Ga&con( +,1,-.

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    Caa%an Stat! Uni/!r&it% CariCam$u& i& on! of t'! mo&t

    $o$u"at!d &tat! uni/!r&it% in t'!

    r!ion 'a/in 11(02 num3!rof !nro"!!&.

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    T'i& &tud% )i"" 3! conduct!d to#no) t'! $!rformanc! !4!cti/!n!&& oft'! &aid o5c!& in $romotin t'!&tud!nt )!"far!

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    Signicance of StudySignicance of StudyTheTheAdministrationAdministration6 T'i& )i"" &!r/! a& an !%! o$!n!r and a &u3&titut!in t'!ir !n!ra" &u$!r/i&ion to t'! in&titution. T'! o/!r/i!) of t'i& &tud%)i"" "!t t'!m ta#! action in an% $o&&i3"$ro3"!m& ! fac!d 3% t'! in&titution.

    The Oce Heads andThe Oce Heads and

    ersonnelersonnel

    T'i& &tud% )i"" !n'anc! t'!irmana!m!nt ca$a3i"iti!& a& )!"" a& to im$ro/! !4!cti/!"% and !5ci!nt"%

    t'!ir d!"i/!r% $ractic!&

    TheThe

    StudentsStudentsT'!ir a)ar!n!&& to)ard& t'! functiona"it% and

    im$ortanc! of t'! di4!r!nt o5c!& of t'! CSU( Cari Cam$u& )i"" 3!incr!a&!d and t'!ir con&id!ration to)ard& t'! mana!m!nt 7a)& )i"" 3!!n'anc!d.

    TheTheCommunityCommunity

    T'i& &tud% )i"" furt'!r !8$"ain and d!"in!at! t'!mana!m!nt &t%"!& and d!"i/!r% $ractic!& of t'! o5c!& of t'! CSU(Cari Cam$u& )'ic' can a"&o 3! $att!rn!d in t'! &!r/ic! &t%"! andd!"i/!r% $ractic!& of ot'!r orani9ation out&id! t'! in&titution.

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    CHAT!" ##CHAT!" ##

    "!$#!% O& "!'AT!('#T!"ATU"! A)(

    STU(#!S

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    Conceptual &rame*or+Conceptual &rame*or+

    T'! &timu"u& *in$ut- of t'! &tud% $ro$o&!& to a&&!&&$!ci:ca""% t'! $ro:"! of o5c! '!ad& and $!r&onn!" *A!(G!nd!r( and Ci/i" Statu&-( t'! "!/!" of admini&trati/!com$!t!nc! of '!ad& and $!r&onn!" *Educationa";ua"i:cation( and Y!ar& of S!r/ic!-( t'! )or# $ractic!& of t'!di4!r!nt o5c!& )'ic' )i"" 3! d!"in!at!d t'rou' t'! &!r/ic!&t%"!& of t'! o5c! '!ad& and $!r&onn!"( )it' t'! $!rc!$tionof t'! &tud!nt& to)ard t'!ir &!r/ic! &t%"!& and "a&t"%( t'!"!/!" of a)ar!n!&& of &tud!nt& and t!ac'!r& on t'!

    functiona"it% of o5c!&. T'! &timu"u& )i"" t'!r!for! form $artin t'! o/!ra"" a&&!&&m!nt of t'! &!r/ic! d!"i/!r%$!rformanc! of t'! di4!r!nt o5c!&( )'ic' d!$ict& 3!"o) t'!&aid r!&$on&! or out$ut.

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    aradigmaradigm

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    (enition of Terms(enition of Terms AdministratorsAdministrators refers to the authorities handling the educational

    system such as those who are in the upper strata of the institution. Theyare known as the Board of Directors or the Board of Regents.

    AcademeAcademe refers to the educational environment or community that the

    students, which are usually entering a university learns, and socialize.

    Administrative CompetenceAdministrative Competence - refers to the aility and !ualification of an

    official in the administration where he is assigned. This consists of his

    educational attainment, credentials, and the years of service which

    measures his e"perience towards pulic service.

    DecentralizationDecentralization refers to the delegation of educational

    responsiilities, powers, and resources of the central government to the

    different local educational institutions, to deliver immediate needs of the

    students.

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    FunctionalityFunctionality - refers to the effectiveness of the service delivery of the heads and

    personnel. Philippine Educational SystemPhilippine Educational System refers to the national method of instruction which is

    applied to the ma#ority of the educational institutions. $t also serves as the asis or

    standard of education in the nation.

    Profile of Office Heads and PersonnelProfile of Office Heads and Personnel - refers to the character, and personal

    information of the different office heads and personnel such as % &ge, 'ender, and (ivil

    )tatus.

    PersonnelPersonnel - refers to the authorized and professional group of people who are assigned

    in different tasks or operation of the different transactions happening in the institution.

    Service DeliveryService Delivery - refers to the process where personnel, and heads applies their

    functions to give the demands of the stakeholders.

    Wor practicesWor practices - refers to the manner on how the personnel applies their service, whichwill depict their intention depending on the purpose and goal of the institution.

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    CHAT!" ###CHAT!" ###

    "!S!A"CH"!S!A"CH!THO(O'-.!THO(O'-.

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    "esearch (esign"esearch (esign

    D!&cri$ti/! &ur/!% m!t'odD!&cri$ti/! &ur/!% m!t'od

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    'ocale of the Study'ocale of the Study

    Caa%an Stat! Un/!r&it%(Caa%an Stat! Un/!r&it%(

    Cari Cam$u&Cari Cam$u&

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