Presentation: "Case Study: Customer Master Integration"
2
1 ©2008 Cast Iron Systems, Inc. • Confidential Case Study: Customer Master Integration Picture here Extra Space Storage: Leading Self Storage Company Business Problem Competing Technologies Custom code: not scalable, too resource intensive Needed real-time, bi- directional integration between CRM (Salesforce.com) and ERP (Centershift STORE) − Poor call center visibility across customer contact channels − Account and contact info Needed Cloud-based application integration solution to align with corporate strategy Salesforce.com Centershift Custom Code Custom Code Custom Code Custom Code Custom Code
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Transcript of Presentation: "Case Study: Customer Master Integration"
1©2008 Cast Iron Systems, Inc. • Confidential
Case Study: Customer Master Integration
Picture here
Extra Space Storage: Leading Self Storage CompanyExtra Space Storage: Leading Self Storage Company
Business Problem
Competing TechnologiesCustom code: not scalable, too resource intensive
Needed real-time, bi-directional integration between CRM (Salesforce.com) and ERP (Centershift STORE)
− Poor call center visibility across customer contact channels
− Account and contact info
Needed Cloud-based application integration solution to align with corporate strategy
Salesforce.com Centershift
Custom CodeCustom CodeCustom CodeCustom CodeCustom Code
2©2008 Cast Iron Systems, Inc. • Confidential
Cast Iron Cloud selected:− Synchronize customer contact
channels (call center, store, and web)
− Real-time, bi-directional integration between CRM (Salesforce.com) and ERP (Centershift STORE)
Fast and easy integration
Solution
Results
Extra Space Storage: Real-time integration delivered in 21 daysExtra Space Storage: Real-time integration delivered in 21 days
Project delivered in 21 days
100% configuration-based, no coding
$97k first year savings compared to custom code
Salesforce.com Centershift
Case Study: Customer Master Integration
Cast Iron Cloud™
