“THE ESSENTIAL OF COMMUNICATION SKILLS IN BUSINESS”

ROHANI BINTI ADNANNURUL AKMAL HIDAYAH BINTI CHE

ROSLISITI NUR AQIDAH BT NASIR

NUR FAZLINA BT AB. GHANI`1

ACKNOWLEDGEMENT

First at all we would like to express our gratitude’s and thank you to ourlecturer SIR WILLIAM CHEE KHAI WEI for this guidance and the advicefor us in doing this report . He did gave us a lot of support and we are sograteful to have Mr. William as our English lecturer. Secondly thank you to our family that also giving us a support in doing thisreport. We would like also to say thank you also to all our group member for theteam work that they had shown in finishing the report. The team member alsogiving ideas in making this report a success. The team work support and theeffort make us felt very exciting doing this report.

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COMMUNICATION

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COMMUNICATION

May be defined as giving, receiving orexchanging information, opinions orideas by writing, speech or visualmeans, so that the materialcommunicated is completelyunderstood by everyone concerned.

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METHOD OF COMMUNICATION

INTERNALWITHNIN

ORGANIZATION

ORAL1. Telephone2. Messages3. Intercom4. Face to face

discussion5. meeting/

Conferences 6. Presentation.

WRITTEN1. Memo2. Staff newsletter3. Minutes4. Form/questionnaire5. Notice6. Fax7. Email8. Graph/chart9. Report

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INTERNAL COMMUNICATION

MEETING

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EXTERNAL COMMUNICATION

EXTERNALOUTSIDE THE ORGANIZATION

ORAL1. Conversation2. Conferences/Seminar 3. Meeting4. Presentation5. Telephone

WRITTEN1. Leaflet/brochure2. Invitation3. Form/questionnaire4. Press release5. Customer newsletter6. Advertisement7. Notice8. Fax9. Email10. Graph/chart11. Letter12. Report

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EXTERNAL

Advertisement

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KEY STAGES IN THE COMMUNICATION CYCLE

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BARRIERS TO COMMUNICATION

Non- verbal signals

Language

Listening

Pre-Judgement

Relationships

Emotional responses

System

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PRINCIPLES OF EFFECTIVE COMMUNICATION

What is the Objective of the communication?

Who will receive the communication?

Under what circumstances is the communication taking places?

How will the recipient react to the communication?

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TOP-TEN TIPS FOR SUCCESSFUL COMMUNICATION

Read. Listen intelligently. Think and plan. Use appropriate language. Be open minded. Select appropriate media. Time your communication appropriately. Use appropriate language. Obtain Feedback. Aim high.

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ORAL COMMUNICATION

Variety of oral communication. Over the telephone Face to face such as a private discussion a conversation over lunch a gossip in the lift a telephone conversation a chance meeting in the corridor a n informal gathering of staff instructing subordinates dealing with clients formal meeting Interviews training sessions giving a presentations Conferences/ seminar. This is all require speaking skills.

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SPEAKING SKILLS

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SPEAKING SKILLS

Guidelines:Decide the desired outcome- What is the aim of your message.

Select the important facts and figures to support your message.

Identify the key point of your message.

Arrange the key point in suitable order which willFlow naturally from introduction to middle conclusion

Choose an appropriate style.

When delivering the message, monitor the feedback constantly.

Know when you have said enough and try to end on a positive note.

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LISTENING SKILLS

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LISTENING SKILLS

Guidelines for effective listener.Prepare to listen.

Avoid pre-judgement.

Be open-minded.

Establish eye contact.

Watch for signals.

Extract main points.

Give feedback.

Make a notes

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NON VERBAL COMMUNICATION

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Posture

Facial expression

Gestures

Eye contact

POSTURE

The way people stand or sit.

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FACIAL EXPRESSION

Wide range of expression and emotion.

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GESTURES

Are used as we speak and listening.

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EYE CONTACT

The important of eye contact is paramount.

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WHY IS ESSENTIAL TO HAVE COMMUNICATION SKILLS IN BUSINESS

The essential of communication skills in business is very much important in survival of business.

Helps us to understand how to verbally and Non-Verbally communicate in Business environment.

Make us understand the behaviors and attitude of people and make the communicating message effectively becomes more easy.

As a medium for us to receive a message and send a message effectively. Communication skills are very important in the success of any business since a

good communication skill builds a great relationship among employees -relationship that is essential to work as a team.

Communication skills are an absolute must for any business. Will helps us to communicate with people in business enviroment.

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CONCLUSIONBy doing this assignment we conclude that with the essential of communication skills in business is very important Will helps us to apply this knowledge and understand more in the working environment in the future. We also understand much better how this essential of communication in skills in business and types of communications and how to have be effective in communication which we can apply in our working environment in future.We can deliver our message more clearly, accurate and understand by others. We conclude that the communication itself is very important in our daily life. The Essential Communication skills introduce us to many ways how to have an effective communication in business. Without this subject we will not able to have a good communication skills in business. This also will give us a self confidence and communicate in business the right way.

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References

• Chapter 1 The world Of The Communication.• Wikipedia Communication.

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