Presentatio on Tqm

8/8/2019 Presentatio on Tqm

1/20

TOTAL QUALITY MANAGMENT

CHAPTER-14

QUALITY CONTROLHAND BOOK

BY-JOSEPH M.JURAN

BY-DIGVIJAY PANDEY

RAHUL K.NIGAM

M-FTECH (1ST SEM)


2/20

WHAT IS TQM ?

Total-Everyone associated with the companyis involved in continuous improvement.

(including its customers and suppliers if feasible)

Quality-Customers expressed and implied needs and

requirements are met fully.

Management-Executives are fully committed.


3/20

TQM

A philosophy that involves everyone in an

organization in a continual effort toimprove quality and achieve customer

satisfaction.

Continuous improving

Involvement of everyone

Customer satisfaction


4/20

The TQM Approach

Find out what the customer wants

Design a product or service that meetsor exceeds customer wants

Design processes that facilitates doing

the job right the first time

Keep track of results

Extend these concepts to suppliers


5/20

Elements of TQM

Competitive benchmarking

Employee empowerment Team approach

Decisions based on facts

Knowledge of tools

Supplier quality Quality at the source

Suppliers


6/20

THREE FUNDAMENTALCONCEPTS OF TQM

Customer focus

Building customer loyalty is becoming

a bed rock of corporate strategic planning and

process management

Continuous improvement

Improving product concept according

to the customer requirement ,market trend and

technology.


7/20

Value of every associate-

Companies use interlocking employees

At every level to define How each work process

links together-

With the next process

With the customers needs

With customers expectations

THREE FUNDAMENTAL

CONCEPTS OF TQM


8/20

The Three strong forces of TQM

Alignment-

The clear vision of where the company

Is going

Key objectives that must be achieved

If the company is to realize its vision

Translation of these key objectives

throughout the entire organization


9/20

The three strong forces of TQM

Linkage (process management or system

thinking)

Identify organizations key processes

What value is added by eachStep in the process

Manage all the critical linkages of process.


10/20

The Three strong forces ofTQM

Replication Modify the approach to fit the

situation

Apply problem solving. Methodology and achieve profitable result.


11/20

Three critical processes for qualitymanagement.

Quality planning

Establish project

Identify customers

Discover customer needs

Develop product

Develop process

Develop controls


12/20

Three critical processes for qualitymanagement.

Quality control

Clear definition of quality

A target

A goal

A way to measure actual perfomence

A way to take action

Quality improvement


13/20

THE EVOLUTION OF TQM


14/20

THE EVOLUTION OF TQM


15/20

QUALITY AWARDS


16/20

Baldrige Quality Award

Administered by NIST

Promotes

Understanding of the requirements of performance

excellence and competitiveness improvement

Sharing information on successful performance

strategies

Eligibility

For-profit US companies

Categories: Manufacturing, Service, Small business

Winners cannot apply within 5 years


17/20

Deming QUALITY AWARD

Honoring W.E. Deming started in 1951 with

his donation Administrated by Japanese Union of

Scientists and Engineers

Everybody whoa meets the standard receivesthe prize

Promotes statistical quality control


18/20

IMPACT OF QULITY AWARD ONTQM

Financial success

The process motivates employees

The process provides a well-designed quality

system

The process requires obtaining data

The process provides feedback


19/20

QUESTIONS ?


20/20

Presentatio on Tqm

Documents

Transcript of Presentatio on Tqm