PRE-EVENT WORKSHOPSMONDAY, APRIL 29, 2019

7:00 AM REGISTRATION, MORNING NETWORKING, & BREAKFAST

7:30 AM

WORKSHOP A: CREATING A NIMBLE CULTURE TO ALIGN WITH THE EVOLVING HEALTH LANDSCAPE In the next 5 years, the healthcare landscape is expected to change drastically. From software start-ups dominating healthcare innovation, to insurance companies overhauling their customer interactions, to data analytics leading the forefront of patient care. Healthcare organizations need to be prepared. By attending this session you’ll learn practical ways to: � Create a road-map for your healthcare organization’s transformation journey � Learn from agile and lean methodologies to create a flexible administrative culture � Transition to value-based care models by placing the patient/member at the centre of services � Meet the organization half-way: surveying staff to understand the most frustrating parts of their job

Michael Grace, Senior Director ERP and Intelligent Automation, Dignity Health

9:30 AM NETWORKING BREAK

10:00 AM

WORKSHOP B: CREATING SMARTER RECORDS FOR BETTER DATA STORAGE & UTILISATION Data agnosticism and going paperless are two big goals of many healthcare organizations that often feel unattainable. This workshop will look at the ways that a healthcare organization can go completely digital and improve their existing data applications through RPAs and machine learning. By attending this session you’ll learn practical ways to: � Connect health system data to apps to improve EHR usability for clinicians, nurses and administrators � Going totally digital: the necessary steps to removing all paper at your organization � Audit your software infrastructure: know where the inefficiencies are � Ensure that your vendors are working together to ensure the best software outcomes

12:00 PM LUNCH AND MAIN EVENT REGISTRATION

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1:00 PMOPENING REMARKS BY IQPC AND THE CONFERENCE CHAIRConference Chair: Martin Howard, CIO, ProtonHealth

ACHIEVING OPERATIONAL EXCELLENCE BY POOLING DATA RESOURCES

1:10 PM

CASE STUDY: THE DEPARTMENT OF VETERAN’S AFFAIRS DATA TRANSFORMATION The Veterans Health Administration (VHA) is the largest integrated health care system in the United States, providing care to over 9 million Veterans at over 1,200 health care facilities, including 172 VA Medical Centers and 1,062 outpatient clinics. VHA is collaborating with labs at Department of Energy to use artificial intelligence for active surveillance of quality and safety. For example, what took months to detect the inappropriate cancellation of 1600 radiology tests now takes a day or two. This session will discuss: � Using machine learning to identify health IT safety hazards � Using artificial intelligence to identify actual-practice variation of clinical pathways � Using cloud-based open-source tooling and super computers to process data

Jonathan R. Nebeker MS MD, Deputy CMIO, Department of Veterans Affairs

1:50 PM

ROUNDTABLE DISCUSSIONSHow will it run? The audience will split up into two roundtable groups. Each table will focus on a topic facilitated by a thought leader in that area. The facilitator will open with a 10 minute introduction of who they are and a recent project they’ve completed and then for the next 20 minutes, the leader will answer questions and facilitate discussion. After 30 minutes, the bell will ring and the groups will swap topics.

TABLE ONE TABLE TWO

1 MEMORIAL SLOAN KETTERING’S USEOF PREDICTIVE MODELS TO REDUCE ER VISITS

Developing predictive models that impact patient care requires a unique set of considerations to ensure that these models are relevant to the clinic. In this talk, Dmitriy will discuss MSK built a model for a new program (InSight Care) that is working to reduce potentially-preventable ER visits for their patients. He will discuss how they framed the problem and collaborated with clinicians to build a model that is tailored to this new program. � Effectively framing the problem using: meaningful metrics, clinician-driven labels, observations sensitive to bias, and clinically meaningful features

� Building trust in the model by using an interpretable model, surfacing prediction explanations, and leveraging both team and clinician chart review

Dmitriy Gorenshteyn, Lead Data Scientist, Memorial Sloan Kettering Cancer Cent

2 CASE STUDY: IMPLEMENTING ASMARTER ELECTRONIC HEALTH

RECORD Implementing a new EHR and revenue cycle management system can enable greater data access for clinicians, self-service options for patients and consolidated billing. This session will discuss overcoming the barriers and the opportunities of investing in data transformation. � Communications capabilities as a single integrated EHR

� ROI: What will a healthcare organization spend to achieve this future?

� Segmenting the implementation process required to install the system across disparate health systems.disparate health systems.

2:50 PM AFTERNOON TEA AND NETWORKING BREAK

MAIN CONFERENCE DAY ONEMONDAY, APRIL 29, 2019

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AUTOMATING BACK-END PROCESSES TO IMPROVE ADMINISTRATIVE & FINANCIAL OUTCOMES

3:20 PM

CASE STUDY: IMPLEMENTING DASHBOARDS AT JOHNS HOPKINS BAYVIEW TO IMPROVE HOSPITAL ADMINISTRATION AND SAVE MILLIONSDashboards are popular tools being implemented at Johns Hopkins Bayview for healthcare executives and care givers to track and measure challenges for the 342 bed hospital that would otherwise require hours of data analysis. So far, using dashboards at Johns Hopkins Bayview has led to multi-million dollar savings in Operating Room processes and purchases.This session will discuss: � Creating a clear and focused platform to optimize information delivery and focusing on actionable insights to capture current challenges to make the most informed decisions from the data

� Current Outcomes: operational inefficiencies that have been caught by the dashboards when tracking supply use and patient outcomes

� DASHBOARD DEMO: See the dashboard in action, and how Johns Hopkins Bayview was able to compare and contrast the same surgeries, with the same outcomes yet still find thousands of dollars in difference per surgery

Etter Hoang, Business Intelligence Development Manager, Johns Hopkins Bayview Medical Center

4:00 PM

ROUNDTABLE DISCUSSIONS

TABLE ONE TABLE TWO

1 REMOVING HUMAN ERROR FROMMEDICATION ADMINISTRATION

By interfacing with a medical administration machine healthcare providers are able to order medications, administer medication through barcoded wrist bands, and interface with the health record for accurate care and billing without any human involvement. However at $50,000 a piece, investing in this technology is expensive. This session will provide open and honest discussion about the benefits and challenges of this technology. � The hours spent testing the technology before implementing by building spreadsheets, and running analysis

� The money and time ROI: can it capture enough missed codes, and save enough staff time?

� The challenges of implementing the machines into pre-existing EHRs and how this can be overcome

2 USING ARTIFICIAL INTELLIGENCEAND MACHINE LEARNING AT BLUESHIELD CALIFORNIA TO REDUCE LABOR COSTS

Blue Shield of California are the third-largest health plan in the state. With over 4 million members and 6000 employees, their focus is to implement effective change quickly. In this roundtable discussion, Moses will outline how Blue Shield of California is using machine learning and predictive analytics in order to reduce administrative burden in the call centres and whether AI can compete with their army of actuaries. He will facilitate discussion on: � Getting management buy-in to see spending on AI as a strategic investment

� Targeting the quick easy wins within the company, where automation provides immediate ROI

� How this strategy will improve their member experience

Moses Ike, Director of Corporate Investment and Development, BlueShield of California

MAIN CONFERENCE DAY ONEMONDAY, APRIL 29, 2019

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5:00 PM

SPONSOR-LED PANEL DISCUSSION: DATA AGNOSTICISM AND CUSTOMIZATION IN THE VENDOR MARKET Healthcare organizations never pick just one solution provider to meet all their tech needs. Often they create their own cocktail of vendors to meet custom needs. In this solution provider driven session, each of our sponsors will explain some of the key barriers to data agnosticism. They’ll also discuss, debate and answer Q+A on how healthcare organizations can get that perfect mix of vendors to work best together. Facilitator: Martin Howard, CIO, ProtonHealth

5:40 PM END OF DAY ONE & NETWORKING DRINKS

“Very good insights on RPA and tremendous opportunities for the future.” Senior Manager, Procurement Managed Services, BD

“It’s a great opportunity to learn how other companies took the step forward on RPA and get vendor options to do it.”Johnny Chavarria, Senior Manager, PMO, BE, and Technical Solutions, Baxter Healthcare

FROM THE INTELLIGENT AUTOMATION EVENT SERIES

MAIN CONFERENCE DAY ONEMONDAY, APRIL 29, 2019

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8:30 AM CONFERENCE REGISTRATION AND ARRIVAL COFFEE

9:00 AMOPENING REMARKS BY IQPC AND THE CONFERENCE CHAIR Conference Chair: Martin Howard, CIO, ProtonHealth

IT INFRASTRUCTURE SECURITY DURING INCREASING DATA INTEROPERABILITY

9:10 AM

OPENING KEYNOTE: CAPTURING AND RESPONDING TO A DATA SECURITY BREACH AT OHIO VALLEY MEDICAL CENTER AND EAST OHIO REGIONAL HOSPITAL Ohio Valley Medical Center and East Ohio Regional Hospital captured a malware attack within 24 hours of being breached. In comparison, it can often take Hospitals up to 12 months to capture any breach in security. By capturing it early, the IT team was able to isolate the affected devices and prevent any patient data from being exposed to risk. This session will outline: � Building duplicity and redundancy into IT architecture in order to contain breaches as easily and quickly as possible � A play-by-play of capture to resolution: how the response contained the issue within five days � Learning journey: what have they learned from this attack – would they do anything differently next time

Eric Mencer, IT Manager, Ohio Valley Regional Hospital

9:50 AM

ROUNDTABLE DISCUSSIONS

TABLE ONE TABLE TWO

1 DELIVERING IT SECURITY WITHINCREASING DATA INTEROPERABILITY

In an era of increasing data interoperability, it’s important to consider the infrastructure security that must be put in place to protect patient and hospital information. This facilitator has a background in information Security, Governance, Risk & Compliance, as well as being a key advisor to senior management on matters of risk, process improvement, and information technology strategy. They will discuss: � What is best practise for retention, archival and administration?

� Creating and implementing a system designed to detect compliance risks and vulnerabilities

� Developing compliance training and education organization-wide

2 CREATING THE RIGHT RESPONSEPLAN TO DATA ATTACKS

Following on from Ohio Valley Medical Center and East Ohio Regional Hospital’s case study, CEO Daniel Dunmyer will facilitate discussion on how to contain and manage data breaches for the rest of the hospital, while IT works on the issue. He will also discuss how to create the right response plan for your healthcare organization in order to minimize the impact on patient safety and administrative processes. � The executive decisions Daniel made, e.g. Choosing to divert patients from the two hospitals to ensure their safety and the reasoning behind this

� Meeting frequently with medical executives during the breach to coordinate and plan

� Planning for the future: What has he learned from this experience?

Daniel Dunmyer, CEO, Ohio Valley Medical Center and East Ohio Regional Hospital

10:50 AM MORNING TEA & NETWORKING BREAK

MAIN CONFERENCE DAY TWOTUESDAY, APRIL 30, 2019

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CREATING PATIENT-CENTRIC SERVICES THROUGH INTELLIGENT AUTOMATION

11:20 AM

AUTOMATING OPERATIONS FOR PROCESS EXCELLENCE AT ESKENAZI HEALTH315-bed Eskenazi Health provides treatment and services to nearly 1 million outpatient visitors each year. In order to keep as much profit up front, Eskenazi Health has automated systems to save on administrative tasks. This case study will outline 3-5 examples of Ezkenazi Health’s completed projects, their investment and outcomes. � Creating inter-department partnerships in order to fix solutions start to finish � Focusing on process excellence first, technology second, in order reduce human error � Outcomes learnt from the projects and how they’re constantly trying to improve upon their process for efficiency

Brian Barrick, Director of Operational Excellence and Strategy, Eskenazi Health

12:00 PM

ROUNDTABLE DISCUSSIONS - IMPROVING THE PATIENT EXPERIENCE BY STREAMLINING PROCESSES

TABLE ONE TABLE TWO

1 ALIGNING THE REVENUE CYCLEWITH THE PATIENT EXPERIENCE BY ENABLING SELF-SERVICE

TECHNOLOGIESBecause of the increasing popularity of high-deductible health plans, patient financial responsibility is increasing. If hospitals can align their revenue cycle processes with consumer demands they have the opportunity to improve the patient financial experience and boost the bottom line. This session will first discuss David’s background and his 30+ completed projects geared towards process improvement, net revenue maximization, patient experience enhancement, and improvements in revenue capture, and will then focus on: � Streamlining scheduling, registration, billing and collections to provide positive customer experiences and ease-of-payment

� Implementing new KPIs within the revenue cycle to take into account for patient satisfaction

� Providing self-service opportunities to patients to schedule appointments, process claims and pay bills online

David Kelly, Director of Revenue Cycle, Mary Rutan Hospital

2 THE ETHICS OF DATAMANAGEMENT IN HOSPITAL ADMINISTRATION

Hospitals are swimming in data: however have we considered the day-today decision making value in the use of this data; Because we can, should we? We’re asked to apply that at the bed-side, however can a shared decision making model that emphasizes volume over value, be taken up the food chain to management? This session will ask: � How does patient experience data bleed into engagement data vs the burnout epidemic?

� With AI coming onto the scene there’s value in a lot of data, however have we considered the ethics of its use?

� Using data with intent and purpose: Creating business plans and projects with pre-designed purpose

Jennifer Clark, Healthcare Delivery Scientist and Consultant, University of Tulsa

1:00 PM NETWORKING LUNCHBREAK

MAIN CONFERENCE DAY TWOTUESDAY, APRIL 30, 2019

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IMPROVING COMMUNICATION BETWEEN AND WITHIN ORGANIZATIONS

2:00 PM

CASE STUDY: STARTING WITH RPA FOR HIGHMARK HEALTH’S DATA TRANSFORMATIONHighmark Health are transforming their health care administration across its $20 billion enterprise by connecting care and coverage through digital innovation. This year it stepped into the digital transformation journey through robotic process automation. Highmark is expecting to have 30 bots live at the end of 2018, and in 2019 will move on to the next step in their transformation journey: an IBM Watson based chat-bot. � An overview of the current progress: the ROI for RPA � Working with each department’s leaders to find the right upgrades. For example, RPA fits wrote-manual transaction processes, high volume data, clear decision logic outcomes

� Highmark’s move towards natural language processing solutions, often in combination with RPA to overcome unstructured data challenges

Lincoln Smith, Director of Analytic Enablement, Highmark

2:40 PM

ROUNDTABLE DISCUSSIONS

TABLE ONE TABLE TWO

1 CASE STUDY: USING IA TOIMPROVE THE MEMBER EXPERIENCE AT PREFERRED ONE

Preferred One has 327,000 members, and answers 30,000 monthly calls. As a payer contracted with 99% of clinics and hospitals in Minnesota, Preferred One aims to use technology to enable their patients and streamline administrative processes between payer and provider. Stacy will give a brief description of her work at Preferred One and the healthcare provider Fairview and then facilitate discussion on: � Overcoming the challenges of working with provider partners to streamline the member experience

� Strategies for going paperless in communications between payer and provider

� The power of IVR to collect and analyze enquiries in order to inform and improve member care

Stacy Mays, Senior VP and COO, Preferred One

2 LEVERAGING RELATIONSHIPSBETWEEN HEALTHCARE ORGANIZATIONS TO ENABLE DATA INTEROPERABILITY

This session will first discuss the network developed between Norwegian American Hospital and other local organizations. Originally competitors, Frank reached out to other local hospitals in Chicago so that they could each benefit off the other’s strengths. This was accomplished in an organization with minimal funding and underdeveloped data infrastructure. � Starting from the beginning; what kind of data is necessary for this project to work?

� Preparing for data interoperability and creating networks when interoperability doesn’t exist yet

� Shifting mindsets from competitors to partnersFrank Flosman, Chief Strategy and Growth Officer, Norwegian American Hospital

3:40 PM AFTERNOON TEA AND NETWORKING BREAK

MAIN CONFERENCE DAY TWOTUESDAY, APRIL 30, 2019

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STAFF ENGAGEMENT AND CHANGE MANAGEMENT

4:10 PM

CASE STUDY: REMOVING DATA SILOS AND COORDINATING CARE AT NORTHWELL HEALTH THROUGH AN ANALYTICS RESOURCE CENTER Northwell Health’s network covers 21 hospitals, 6,600 hospital and long-term care beds, and more than 450 ambulatory and physician practices. As a maturing healthcare organization, Northwell is focused on self-service analytics and wrestling with the problem: Where does analytics live? As a first step, the organization has created an analytics resource center; a point of contact for anyone in the health system to reach out to so that managers are connected with pre-existing resources. This session will discuss: � Coordinating Care: How the resource center was designed to coordinate pre-existing verticals so that anyone from surgeons to accountants can benefit

� Enabling self-service and ensuring data governance and data quality: managing risk in healthcare, compliance, and information security

� Navigating organizational culture in order to create a palatable and effective service Chris Hutchins, AVP Healthcare Analytics, Northwell Health

4:50 PM

ROUNDTABLE DISCUSSIONS - CHANGE MANAGEMENT FOR HEALTHCARE ORGANIZATIONS

TABLE ONE TABLE TWO

1 USING CONNECTED DEVICES TOIMPROVE DATA COLLECTION AND STREAMLINE PROCESSES

From implantable devices to smart scales, the IoTs in healthcare has the power to broaden the scope of data collected to assist both healthcare providers and payers. This roundtable will discuss how this data is captured, protected, shared and utilized between payers and providers to improve the patient experience: � Enabling flexible healthcare provision that focuses on preventative care through machine learning

� Safeguarding accurate information exchange between payers and providers through effective data security

� Allowing end-to-end auditability of patient conditions and movement through the healthcare system

2 CASE STUDY: PROCESSIMPROVEMENT THROUGH DATA INTELLIGENCE AT THE AMERICAN RED CROSS

For Joti Balani, there isn’t one aspect of the ARCs process that is off limits for process improvement. As a provider of 40% of the United States blood supply, the ARC studies everything from collecting blood to how it gets to the hospital system. Data is constantly being collected, run and cleansed because it tells them where the biggest issues are. This roundtable will look at how data can inform a healthcare organization of process improvement areas: � Biting off small chunks at a time in order to improve the system piece by piece

� Driving the right KPIs in order to properly assess operational efficiency

� Working towards data agnosticism while still ensuring patient privacy and security

Joti Balani, Digital Transformation Leader, American Red Cross

5:50 PMCHAIR’S CLOSING ADDRESS Conference Chair: Martin Howard, CIO, ProtonHealth

6:00 PM END OF DAY TWO & CONFERENCE CLOSE

MAIN CONFERENCE DAY TWOTUESDAY, APRIL 30, 2019

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SPONSORSHIP & EXHIBITING OPPORTUNTIESEvent sponsorship is an excellent opportunity for your company to showcase its products and services to senior level, targeted decision makers. For more information, call Vinny Rama at 212-885-2770 or email him at vinny.rama@iqpc.com

SPONSORSHIP OPPORTUNITES

Event sponsorship is an excellent opportunity for your company to showcase its products and services to senior-level, targeted decision makers attending IA for Life Sciences. We help companies like yours achieve important sales, marketing and branding objectives by setting aside a limited number of event sponsorships – all of which are tailored to assist your organization in creating a platform to maximize its exposure at the event.

NETWORKINGWe can create a platform for you to efficiently interact with top customers and prospects in the environment of your choice.

Exhibiting

Cocktail Reception

Luncheon Sponsor

VIP Breakfast

WiFi Sponsor

Organized Raffle

VIP Green Room

BRANDINGIn a fiercely competitive market you need to ensure your brand is differentiated from the competition.

Conference Program Sponsor (exclusive

opportunity)Welcome PacketConference Lanyard (exclusive opportunity)Badge Sponsor (exclusive opportunity)Seat Drop Sponsor

THOUGHT LEADERSHIPWe can work with you to position your company as a thought leader by highlighting your company’s expertise.

Pre-Event Workshop Facilitation Main Day 1 Thought Leadership Roundtable DiscussionMain Day 2 Thought Leadership Roundtable

DiscussionPanel Sponsorship and Participation

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