PRADEEP ANAND SEETA RESOURCES...Offshore Outsourcing: Getting It Right the First Time! PRADEEP ANAND...
38
Offshore Outsourcing: Getting It Right the First Time! PRADEEP ANAND SEETA RESOURCES www.seeta.com; [email protected]; +1 281 265 9301
Transcript of PRADEEP ANAND SEETA RESOURCES...Offshore Outsourcing: Getting It Right the First Time! PRADEEP ANAND...
Off
sho
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uts
ou
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g:G
etti
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It R
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t th
e Fir
st T
ime!
PR
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P A
NA
ND
SEE
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Age
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Off
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Seet
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ocu
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Pra
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ph
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ar,
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S V
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Ho
w O
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Wo
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ou
r In
du
stry
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rew
B. B
erna
rd, J
. Bra
dfor
d Je
nsen
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Pet
er K
. Sch
ott
Har
vard
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s R
evie
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ovem
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004
Off
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uts
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Key
Su
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s F
acto
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Off
sho
re O
uts
ou
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ey S
ucc
ess
Fac
tors
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Fo
cus
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dri
vers
fo
r o
uts
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eliv
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alan
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sh
areh
old
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alu
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ecu
tio
n-f
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sed
pro
cess
fra
mew
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th
at:
1.
Eva
luat
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pp
ort
un
ity
2.
Eva
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lter
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an
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elec
ts o
ne
for
op
tim
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esu
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3.
Fo
cuse
s o
n d
etai
led
des
ign
/pla
n f
or
tran
siti
on
to
ste
ady
sta
te
op
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s4
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xec
ute
s th
e tr
ansi
tio
n5
.A
ssu
res
smo
oth
, ste
ady-s
tate
op
erat
ion
s
3.
Co
nd
uct
po
rtfo
lio
an
aly
sis
to d
eter
min
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to
ou
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oo
se a
n a
pp
rop
riat
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uts
ou
rcin
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usi
nes
s m
od
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Imp
lem
ent
an i
tera
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ecu
tio
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rive
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artn
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lo
cati
on
se
lect
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pro
cess
6.
Dev
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p a
nd
ex
ecu
te a
fo
cuse
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ran
siti
on
pla
n7.
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p a
nd
ex
ecu
te a
fo
cuse
d s
tead
y-s
tate
op
erat
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s p
lan
8.
Ret
ain
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dep
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ent
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sor
Key
Su
cces
s F
acto
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term
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Mar
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Dri
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fo
r O
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Ou
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1. R
esou
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Cap
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Dat
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akin
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1930
’s
1970
’s
1990
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Bar
rier
bet
wee
n O
il Com
pan
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om
ain a
nd S
ervi
ce C
om
pan
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om
ain
Exa
mple
: Se
ism
ic Indust
ry
Key
Su
cces
s F
acto
rs
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an
ove
rarc
hin
g p
roce
ss f
ram
ewo
rk,
del
iver
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ue,
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rm v
alu
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Out
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tom
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dibi
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Peo
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Tech
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llect
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rope
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Met
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sure
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ior
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mpi
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cess
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tTo
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Ris
k
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t
Sta
rt Lo
w
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ortfo
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naly
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Sta
rt w
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ir S
ized
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With
E
xplic
it S
peci
ficat
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ansi
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Ris
ks
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ates
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T
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ame
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sitio
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Dri
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har
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Val
ue
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om
erV
alue
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nom
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Lon
g-T
erm
Val
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of
Ou
tso
urc
ing
TR
IPLE
EC
ON
OM
IES
OF S
CA
LE,
SCO
PE
, A
ND
KN
OW
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Eco
no
mie
s o
f Sc
ale
are
ob
tain
ed
bec
ause
ava
ilab
le k
no
wle
dge
is
shar
ed o
ver
a n
um
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of
use
s as
ti
me
pas
ses
by
, th
ereb
y r
edu
cin
g av
erag
e co
sts
per
use
Eco
no
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s o
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op
e ar
e re
aliz
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bec
ause
ex
pli
cit
kn
ow
led
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an b
e re
use
d i
n a
ctiv
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d p
roce
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ac
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fere
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r u
sers
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no
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f ex
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lica
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•M
ult
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ust
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no
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om
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llab
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o
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n t
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&D
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arr
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ris
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pen
Ma
rket
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vati
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”, H
arv
ard
B
usi
nes
s R
evie
w, O
cto
ber
200
2
Key
Su
cces
s F
acto
rs
Co
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o
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Out
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ourc
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rms
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bilit
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ols/
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nica
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in
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rope
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rics/
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sure
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ior
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mpi
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cess
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tTo
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k
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t
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rt Lo
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k P
ortfo
lioA
naly
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rt w
ithFa
ir S
ized
Pro
ject
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xplic
it S
peci
ficat
ions
;Tr
ansi
tion
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cit S
peci
ficat
ions
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toO
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urce
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ourc
eC
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ilitie
s
Tech
nica
l
Bus
ines
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naly
sis
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vice
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anag
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amP
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Qua
lity
Pro
ject
Mgm
t.
Ant
icip
ate
Miti
gate
Ris
ks
Focu
s on
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ines
s G
oals
/Del
iver
able
s
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l
Liab
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s
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llect
ual P
rope
rty
Lang
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Tim
e Zo
nes
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tura
l D
iffer
ence
s
Exc
hang
e R
ates
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ernm
enta
l Reg
ulat
ions
BO
T
Long
Ter
m G
ame
Life
cycl
eC
osts
Pic
kP
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RFI
RFP
RFQ
Pro
cess
es
Ow
nS
ubsi
diar
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Con
tract
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rid/J
V
Com
mun
icat
ions
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wle
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sfer
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aptu
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nce
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uy
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sses
Inte
rnal
res
ponsi
ve, cu
stom
pro
cedure
s
Inte
rnal
wel
l-def
ined
pro
cess
es
Core
Act
iviti
es
Non-c
ore
Act
iviti
es
Anal
ytic
al
Tas
ks
Adm
inis
trat
ive
Tas
ks
Outsourc
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120
Wal
k,
Do
n’t
Ru
n! U
se a
Ph
ased
Ap
pro
ach
PH
ASE
ON
E:
EX
PLI
CIT
LY D
EF
INE
D T
ASK
S
–P
roje
ct M
anag
emen
t an
d P
rod
uct
Man
agem
ent
con
tro
lled
by
cli
ent
–T
rust
in
th
e re
lati
on
ship
is
low
–V
end
or
do
es n
ot
hav
e as
sets
ded
icat
ed t
o t
he
clie
nt
–E
stim
ated
sav
ings
are
ab
ou
t 2
0%
to
30
%
PH
ASE
TW
O: T
AC
ITLY
DE
FIN
ED
TA
SKS
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rod
uct
man
agem
ent
is c
lear
ly i
n c
lien
t’s
do
mai
n–
Cli
ent
and
Ven
do
r sh
are
Pro
ject
Man
agem
ent
and
P
roce
sses
–V
end
or
has
so
me
asse
ts d
edic
ated
to
cli
ent
–T
rust
an
d c
om
mu
nic
atio
ns
beg
in t
o g
el;
kn
ow
led
ge s
har
ing
beg
ins
–E
stim
ated
sav
ings
are
ab
ou
t 3
0%
to
45
%
PH
ASE
TH
RE
E: G
OA
L-D
RIV
EN
–C
lien
t an
d t
he
ven
do
r sh
are
resp
on
sib
ilit
ies
for
pro
ject
m
anag
emen
t an
d p
roce
sses
–P
rod
uct
man
agem
ent
is s
till
cle
arly
in
cli
ent’
s d
om
ain
.
–C
om
mu
nic
atio
ns
and
pro
cess
es b
eco
me
inte
grat
ed
–V
end
or
firm
has
sig
nif
ican
t as
sets
ded
icat
ed t
o y
ou
r p
roje
cts,
–T
rust
in
th
e re
lati
on
ship
an
d k
no
wle
dge
sh
arin
g b
etw
een
th
e tw
oen
titi
es a
re h
igh
.
–E
stim
ated
sav
ings
are
ab
ou
t 4
5%
to
65%
.
Key
Su
cces
s F
acto
rs
Ch
oo
se a
n a
pp
rop
riat
e o
uts
ou
rcin
g b
usi
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s m
od
el
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122
Out
sour
cing
Com
petit
ive
Val
ue
Cus
tom
erV
alue
Res
ourc
eV
alue
An
tici
pat
e th
eB
usi
nes
s M
od
el
Eco
nom
icV
alue
Com
mun
icat
ions
Cap
abili
ties
Cre
dibi
lity
Com
mer
cial
Te
rms
Sta
bilit
y
Sca
labi
lity
Peo
ple/
Pro
cess
/To
ols/
Tech
nolo
gy
Com
patib
ility
Tech
nica
l
Com
pany
/Sup
ply
Cha
in
Ser
vice
sS
uppo
rt
Fina
ncia
ls
Ser
vice
Del
iver
y
Inte
llect
ual P
rope
rty
Met
rics/
Mea
sure
s
Sen
ior
Cha
mpi
on
Suc
cess
Met
rics
Wha
tTo
Out
sour
ce?
Crit
ical
ity
Ris
k
Cos
t
Sta
rt Lo
w
Wor
k P
ortfo
lioA
naly
sis
Sta
rt w
ithFa
ir S
ized
Pro
ject
With
E
xplic
it S
peci
ficat
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;Tr
ansi
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toTa
cit S
peci
ficat
ions
Who
toO
utso
urce
?
Res
ourc
eC
apab
ilitie
s
Tech
nica
l
Bus
ines
sA
naly
sis
Ser
vice
s/S
uppo
rtC
ompa
nyM
anag
erTe
amP
rinci
pals
Ref
eren
ces
How
toM
anag
e?D
isas
ter
Rec
over
y
Sec
urity
Qua
lity
Pro
ject
Mgm
t.
Ant
icip
ate
Miti
gate
Ris
ks
Focu
s on
Bus
ines
s G
oals
/Del
iver
able
s
Lega
l
Liab
ilitie
s
Inte
llect
ual P
rope
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Lang
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Tim
e Zo
nes
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tura
l D
iffer
ence
s
Exc
hang
e R
ates
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ernm
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l Reg
ulat
ions
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T
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Ter
m G
ame
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cycl
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osts
Pic
kP
artn
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cess
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Ow
nS
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V
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mun
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aptu
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lan
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123
Co
nsi
der
Alt
ern
ate
Mo
del
s at
th
e O
uts
et
Con
tract
orS
ubsi
diar
yBuild
Operate
Transfer
Key
Su
cces
s F
acto
rs
Imp
lem
ent
an i
tera
tive
, ex
ecu
tio
n-d
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n p
artn
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& l
oca
tio
n s
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n p
roce
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125
Ex
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nR
FI/
RF
P/R
FQ
Sele
ctio
n P
roce
ss! C
omm
unic
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Cap
abili
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Cre
dibi
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Com
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Te
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bilit
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Sca
labi
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Peo
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Pro
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ols/
Tech
nolo
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patib
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nica
l
Com
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Ser
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iver
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rope
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Met
rics/
Mea
sure
s
Sen
ior
Cha
mpi
on
Suc
cess
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rics
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toO
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urce
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ourc
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apab
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s
Tech
nica
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Bus
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sA
naly
sis
Ser
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uppo
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anag
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amP
rinci
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eren
ces
How
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anag
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ter
Rec
over
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Sec
urity
Qua
lity
Pro
ject
Mgm
t.
Ant
icip
ate
Miti
gate
Ris
ks
Focu
s on
Bus
ines
s G
oals
/Del
iver
able
s
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l
Liab
ilitie
s
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llect
ual P
rope
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e Zo
nes
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l D
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s
Exc
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ates
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ernm
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l Reg
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T
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ame
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mun
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wle
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sfer
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sitio
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lan
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te
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petit
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alue
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ourc
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alue
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cces
s F
acto
rs
Dev
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p a
nd
ex
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fo
cuse
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siti
on
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nd
ex
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cuse
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s p
lan
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127
Det
aile
d T
ran
siti
on
(E
xec
uti
on
) P
lan
•Jo
int
Bu
yer
an
d V
end
or
–P
lan
an
d S
et U
p–
Kn
ow
led
ge T
ran
siti
on
–M
igra
te t
o P
rod
uct
ion
–C
om
mu
nic
atio
ns/
Inte
rfac
es•
Bu
yer
–A
nti
cip
ate
chan
ges
in:
•G
ove
rnan
ce/B
usi
nes
s C
on
tro
ls•
Pro
cess
es•
Co
mp
eten
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nee
ded
•O
rgan
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al S
tru
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•M
anag
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Cu
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ork
forc
e
Cle
ar V
isio
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f St
ead
y S
tate
Co
nd
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128
Incr
easi
ng
Lon
g-T
erm
Del
iver
ed V
alu
e*
1.
Ho
rizo
nta
l “g
ove
rnan
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pro
file
”o
f th
e p
rod
uct
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n
etw
ork
2.
Ded
icat
ed A
sset
s:
Inve
stin
g in
ded
icat
ed o
r re
lati
on
-sp
ecif
ic a
sset
s an
d
reso
urc
es
3.
Kn
ow
led
ge S
har
ing:
C
reat
ing
inte
r-o
rgan
izat
ion
al k
no
wle
dge-
shar
ing
rou
tin
es
4.
Lon
g-T
erm
Rel
atio
nsh
ip:
A
com
mit
men
t to
th
e lo
ng-
term
cre
ates
hig
h l
evel
s o
f trust
th
rou
gho
ut
the
exte
nd
ed e
nte
rpri
se
Ded
icat
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sset
s
Phas
eO
ne
20%
Sa
vings
Long
Ter
m R
elat
ionsh
ipK
now
ledg
e Sh
arin
g
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e Thr
ee45
to 6
5%Sa
vings
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icat
ed A
sset
s
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eO
ne
20%
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vings
Long
Ter
m R
elat
ionsh
ipK
now
ledg
e Sh
arin
g
Phas
e Thr
ee45
to 6
5%Sa
vings
*Jeffre
y D
yer
(Colla
bora
tive
Adva
nta
ge: W
innin
g th
rough
Ext
ended
Ente
rprise
Supplie
r N
etw
ork
s, O
xford
Univ
ersi
ty
Pre
ss, 20
00)
& S
eeta
Res
ourc
es
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129
Ret
ain
an
In
dep
end
ent
Ad
viso
r
•D
rive
s th
e cl
ien
t-fi
rm t
o t
he
“Bes
t A
nsw
er”
rath
er t
han
th
e m
ost
co
nve
nie
nt
answ
er•
Po
sses
ses
a co
mb
inat
ion
of:
–D
eep
bu
sin
ess
and
tec
hn
ical
ex
per
ien
ce (
and
th
e ac
com
pan
yin
g in
sigh
ts a
nd
per
spec
tive
s)
–O
per
atio
nal
an
d e
xec
uti
on
ex
per
ien
ce–
Qu
ick
stu
dy
of
firm
’s p
rod
uct
s an
d s
ervi
ces
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ngi
nee
rin
g/T
ech
nic
al b
ack
gro
un
d–
Pra
gmat
ic p
rogr
am m
anag
emen
t ex
per
ien
ce–
Stra
tegi
c th
ink
ing
cap
abil
itie
s–
Dee
p a
nal
yti
cal
skil
ls–
Co
mm
un
icat
ion
s sk
ills
at
mu
ltip
le l
evel
s o
f cl
ien
t-fi
rms
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rgan
izat
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al m
oti
vati
on
al s
kil
ls–
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p, o
bje
ctiv
e k
no
wle
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do
ing
bu
sin
ess
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nd
ia a
nd
wit
h
Ind
ian
fir
ms
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ult
i-cu
ltu
ral
neg
oti
atio
n s
kil
ls–
Inte
grit
y
A C
ASE
HIS
TO
RY
SUC
CE
SSF
UL
AP
PLI
CA
TIO
N O
F S
EE
TA
’S O
UT
SOU
RC
ING
M
ET
HO
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LOG
Y I
N T
HE
TE
CH
NO
LOG
Y I
ND
UST
RY
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Res
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, p
a@se
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com
; +
1 2
81 2
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131
Th
e C
lien
t’s
Ch
alle
nge
•A
US
bas
ed,
pu
bli
cly t
rad
ed t
elec
om
so
ftw
are
firm
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nd
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nte
nse
co
mp
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ive
and
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pre
ssu
res
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ugh
t to
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so
ftw
are
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nte
nan
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cu
sto
mer
su
pp
ort
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sts
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its
mat
ure
pro
du
cts
thro
ugh
off
sho
rin
g to
In
dia
.
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his
fir
m h
ired
See
ta R
eso
urc
es t
o h
elp
–
Max
imiz
e th
e o
pp
ort
un
ity
–M
inim
ize
the
risk
s an
d p
itfa
lls
of
this
po
ten
tial
ly e
igh
t-fi
gure
o
ffsh
ori
ng
init
iati
ve.
–Sw
ift
imp
lem
enta
tio
n -
del
iver
ben
efit
s w
ith
in s
ix m
on
ths
of
init
ial
dis
cuss
ion
s.
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eta
bro
ugh
t a
un
iqu
eco
mb
inat
ion
of:
1
.H
igh
-lev
el
bu
sin
ess
and
te
chn
ical
ex
per
ien
ce
(an
d
the
acco
mp
any
ing
insi
ghts
an
d p
ersp
ecti
ves)
th
at p
rom
ote
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wif
t,
in-d
epth
un
der
stan
din
g o
f w
hat
th
e cl
ien
t w
ante
d t
o a
cco
mp
lish
2.
Inti
mat
e u
nd
erst
and
ing
of
the
po
ten
tial
p
itfa
lls
of
do
ing
bu
sin
ess
in I
nd
ia3
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bil
ity
to
im
ple
men
t p
ragm
atic
pro
gram
s to
avo
id t
hes
e p
itfa
lls
and
fu
lly
tap
in
to t
he
cap
abil
itie
s o
f In
dia
n o
ffsh
ore
ven
do
rs
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Res
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, p
a@se
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com
; +
1 2
81 2
65 9
30
132
Tim
elin
e
Out
sour
cing
Com
petit
ive
Valu
e
Cus
tom
erV
alue
Res
ourc
eVa
lue
A F
ram
ewor
k fo
r Su
cces
sful
O
utso
urc
ing
Eco
nom
icV
alue
Com
mun
icat
ions
Cap
abili
ties
Cre
dibi
lity
Com
mer
cial
Te
rms
Sta
bilit
y
Sca
labi
lity
Peop
le/
Proc
ess/
Tool
s/Te
chno
logy
Com
patib
ility
Tech
nica
l
Com
pany
/Sup
ply
Cha
in
Ser
vice
sSu
ppor
t
Fina
ncia
ls
Ser
vice
Del
iver
y
Inte
llect
ual P
rope
rty
Met
rics/
Mea
sure
s
Seni
orC
ham
pion
Suc
cess
Met
rics
Wha
tTo
Out
sour
ce?
Crit
ical
ity
Ris
k
Cos
t
Sta
rt Lo
w
Wor
k P
ortfo
lioA
naly
sis
Sta
rt w
ithFa
ir S
ized
Pro
ject
With
E
xplic
it S
peci
ficat
ions
;Tr
ansi
tion
toTa
cit S
peci
ficat
ions
Who
toO
utso
urce
?
Res
ourc
eC
apab
ilitie
s
Tech
nica
l
Busi
ness
Ana
lysi
s
Serv
ices
/S
uppo
rt
Com
pany
Man
ager
Team
Prin
cipa
ls
Ref
eren
ces
How
toM
anag
e?D
isas
ter
Rec
over
y
Sec
urity
Qua
lity
Pro
ject
Mgm
t.
Ant
icip
ate
Miti
gate
Ris
ks
Focu
s on
Bus
ines
s G
oals
/Del
iver
able
s
Lega
l
Liab
ilitie
s
Inte
llect
ual P
rope
rty
Lang
uage
Tim
e Zo
nes
Cul
tura
l D
iffer
ence
s
Exc
hang
e R
ates
Gov
ernm
enta
l Reg
ulat
ions
BO
T
Long
Ter
m G
ame
Life
cycl
eC
osts
Pic
kP
artn
ers
RFI
RFP
RFQ
Pro
cess
es
Ow
nS
ubsi
diar
y
Sub
Con
tract
Hyb
rid/J
V
Com
mun
icat
ions
Kno
wle
dge
Tran
sfer
/C
aptu
re
Gov
erna
nce
Bui
ldV
ersu
sB
uy
Con
firm
Val
ue
Tran
sitio
n P
lan
Tran
sitio
nP
lan
Ste
ady
Sta
te
Star
t D
ate:
Dec
ember
15,
200
4
End D
ate:
April 15
, 20
05
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rad
eep
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and
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eta
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rces
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133
Val
ue
Del
iver
ed t
o C
lien
t
1.
In f
ou
r sh
ort
mo
nth
s, t
he
clie
nt
wil
l go
liv
e an
d
savi
ngs
wil
l b
egin
to
acc
rue
to t
hem
alm
ost
im
med
iate
ly.
2.
Tra
nsi
tio
n t
o s
tead
y-s
tate
op
erat
ion
s is
an
tici
pat
ed t
o t
ake
an a
dd
itio
nal
nin
e m
on
ths,
y
ield
ing
mo
re t
han
50
% c
ost
sav
ings
, w
ith
yea
r-o
n-y
ear
cost
red
uct
ion
s.
© P
rad
eep
An
and
, Se
eta
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ou
rces
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eta.
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134
Wh
y S
eeta
?
1.
Dep
th o
f ex
per
ien
ce a
nd
ex
per
tise
in
dev
elo
pin
gan
d
exec
uti
ng
new
bu
sin
ess
mo
del
s to
mak
e fi
rms
mo
re
com
pet
itiv
e 2.
A p
has
ed p
roje
ct m
anag
emen
t ap
pro
ach
th
at i
ncl
ud
ed: A
. D
efin
ing
Go
als,
Op
po
rtu
nit
ies,
an
d R
isk
s; B
. Se
ekin
gA
lter
nat
ives
an
d S
elec
tio
n; C
. D
esig
n;
D.
Ex
ecu
tio
n/T
ran
siti
on
; E
. O
ngo
ing
Op
erat
ion
s3.
Ex
ecu
tio
n-f
ocu
sed
, d
isci
pli
ned
RFI,
RFP
, an
d R
FQ
p
rocu
rem
ent
pro
cess
es4.
Org
aniz
atio
nal
sk
ills
to
sec
ure
bu
y-i
n f
rom
all
st
akeh
old
ers
wit
hin
th
e b
uyer
org
aniz
atio
n f
or
spee
dy
im
ple
men
tati
on
5.
Inti
mat
e k
no
wle
dge
of
Ind
ia, In
dia
n v
end
ors
, cu
ltu
ral/
com
mu
nic
atio
ns/
man
agem
ent
issu
esw
ith
Ind
ian
w
ork
forc
e, a
nd
bli
nd
spo
ts/p
itfa
lls
in o
uts
ou
rcin
g to
In
dia
-d
uri
ng
all
ph
ases
, in
clu
din
g n
ego
tiat
ion
s w
ith
ve
nd
ors
© P
rad
eep
An
and
, Se
eta
Res
ou
rces
, p
a@se
eta.
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135
Ho
w S
eeta
Hel
ped
Wo
rkin
g in
co
llab
ora
tio
n
wit
h
the
Ex
ecu
tive
V
ice
Pre
sid
ent
of
En
gin
eeri
ng
and
Cu
sto
mer
Car
e, a
nd
th
ree
mem
ber
s o
f h
is s
taff
, Se
eta
par
tici
pat
ed i
n:
1.
Co
nfi
rmin
g th
at t
he
off
sho
rin
g in
itia
tive
had
so
un
d b
asis
in
del
iver
ing
Eco
no
mic
Val
ue,
Co
mp
etit
ive
Val
ue,
Cu
sto
mer
Val
ue,
an
d O
rgan
izat
ion
al
Val
ue.
2.
Dev
elo
pin
g ve
nd
or
eval
uat
ion
cri
teri
a th
at w
ere
dri
ven
by
Eco
no
mic
V
alu
e, C
om
pet
itiv
e V
alu
e, C
ust
om
er V
alu
e, R
eso
urc
e V
alu
e, a
nd
Ris
k3
.D
evel
op
ing
a R
equ
est
for
Pro
po
sal
(RF
P)
dri
ven
by
th
e fi
rm’s
ob
ject
ives
, k
ey p
erfo
rman
ce a
reas
, an
d a
nti
cip
ated
ris
ks/
pit
fall
s 4
.R
esea
rch
ing
the
un
iver
se o
f p
ote
nti
al s
up
pli
ers
wh
o c
ou
ld m
eet
thei
r n
eed
s5
.E
xec
uti
ng
No
n D
iscl
osu
re A
gree
men
ts w
ith
fif
teen
fir
ms
and
sen
din
g R
FP
s to
th
ese
firm
s6
.E
valu
atin
g ea
ch r
esp
on
se a
nd
sel
ecti
ng
six
fin
alis
ts7
.O
rgan
izin
g (t
he
logi
stic
s) a
nd
vis
itin
g th
ese
six
fir
ms
in I
nd
ia,
for
det
aile
d d
ue
dil
igen
ce o
f tr
ansi
tio
n a
nd
ex
ecu
tio
n r
elat
ed p
eop
le,
pro
cess
es a
nd
tec
hn
olo
gies
. T
he
cli
ent
team
was
vis
itin
g In
dia
fo
r th
e fi
rst
tim
e, a
nd
we
visi
ted
fiv
e ci
ties
, in
fiv
e d
ays,
an
d a
cco
mp
lish
ed o
ur
goal
s, r
etu
rnin
g to
th
e U
S, p
erfe
ctly
hea
lth
y8
.Se
eta
enga
ged
ver
y c
lose
ly w
ith
all
RF
P f
inal
ists
to
mak
e su
re t
hat
all
pu
t th
eir
bes
t fo
ot
forw
ard
to
mee
t cl
ien
t ex
pec
tati
on
s, s
o t
hat
th
ecl
ien
t-fi
rm
cou
ld m
ake
bes
t-q
ual
ity
eva
luat
ion
s an
d d
ecis
ion
s9
.In
Pro
cess
:Se
lect
ing
two
of
the
fin
alis
tsfo
rd
etai
led
dis
cuss
ion
sfo
rfi
nal
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rad
eep
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and
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eta
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Sum
mar
yO
ffsh
ore
Ou
tso
urc
ing:
Key
Su
cces
s F
acto
rs1.
Fo
cus
on
dri
vers
fo
r o
uts
ou
rcin
g, d
eliv
erin
g b
alan
ced
sh
areh
old
er v
alu
e an
d l
on
g-te
rm v
alu
e2.
Use
an
ex
ecu
tio
n-f
ocu
sed
pro
cess
fra
mew
ork
th
at:
1.
Eva
luat
es O
pp
ort
un
ity
2.
Eva
luat
es A
lter
nat
ives
an
d s
elec
ts o
ne
for
op
tim
al r
esu
lts
3.
Fo
cuse
s o
n d
etai
led
des
ign
/pla
n f
or
tran
siti
on
to
ste
ady
sta
te
op
erat
ion
s4
.E
xec
ute
s th
e tr
ansi
tio
n5
.A
ssu
res
smo
oth
, ste
ady-s
tate
op
erat
ion
s
3.
Co
nd
uct
po
rtfo
lio
an
aly
sis
to d
eter
min
e w
hat
to
ou
tso
urc
e4.
Ch
oo
se a
n a
pp
rop
riat
e o
uts
ou
rcin
g b
usi
nes
s m
od
el5.
Imp
lem
ent
an i
tera
tive
, ex
ecu
tio
n-d
rive
n p
artn
er &
lo
cati
on
se
lect
ion
pro
cess
6.
Dev
elo
p a
nd
ex
ecu
te a
fo
cuse
d t
ran
siti
on
pla
n7.
Dev
elo
p a
nd
ex
ecu
te a
fo
cuse
d s
tead
y-s
tate
op
erat
ion
s p
lan
8.
Ret
ain
an
in
dep
end
ent
advi
sor
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rad
eep
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and
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eta
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eta.
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“Th
ere
is n
o s
uga
r-co
atin
g th
is:
in a
fla
t w
orl
d,
ever
y i
nd
ivid
ual
is
goin
g to
hav
e to
ru
n a
lit
tle
fast
er i
f h
e o
r sh
e w
ants
to
ad
van
ce h
is o
r h
er
stan
dar
d o
f li
vin
g.”
“Wh
en I
was
gro
win
g u
p,
my
par
ents
use
d t
o
say
to
me,
‘To
m,
fin
ish
yo
ur
din
ner
--
peo
ple
in
Ch
ina
are
star
vin
g.’ B
ut
afte
r sa
ilin
g to
th
e ed
ges
of
the
flat
wo
rld
fo
r a
yea
r, I
am
no
w
tell
ing
my
ow
n d
augh
ters
, ‘G
irls
, fi
nis
h y
ou
r h
om
ewo
rk -
-p
eop
le i
n C
hin
a an
d I
nd
ia a
re
star
vin
g fo
r y
ou
r jo
bs.
’ ”
Th
om
as
L. F
ried
ma
n -
au
tho
r o
f “T
he
Wo
rld
Is
Fla
t: A
Bri
ef H
isto
ry o
f th
e T
wen
ty-F
irst
C
entu
ry”
Fin
al W
ord
Th
ank
yo
u
PR
AD
EE
P A
NA
ND
SEE
TA
RE
SOU
RC
ES
ww
w.s
eeta
.co
m;
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seet
a.co
m; +1 2
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