Practical Lessons from the Revolution
Transcript of Practical Lessons from the Revolution
Practical Lessons from the Front-lines of the CloudFront lines of the Cloud
Revolution
Manesh PatelS i Vi P id t & Chi f I f ti OffiSenior Vice President & Chief Information Officer
Sanmina-SCI Corporation
Sanmina-SCI Today• Sanmina-SCI is a flexible, lean and quality-driven EMS
organization with a dedicated focus on key markets and high-end technology.
– 30 years of operating history• Headquartered in Silicon Valley
– $5.2 billion in revenue (FY2009)( )– Publicly traded – Nasdaq: SANM– Headcount:
• ~38,000 employeesGlobal operations in 18 countries– Global operations in 18 countries
– Advanced technology focus– Dedicated end markets– End-to-end manufacturing servicesg– Design and engineering solutions– Vertical integration model– Repair and logistics
Si l IT i f t t– Single IT infrastructure
World-class Customers, Diversified MarketsDiversified Markets
Medical Systems
Defense/Industrial/Automotive/Renewable Energy
Communications Co u cat o s
Multimedia Enterprise Computing & Storage
Cloud ComputingCloud Computing
A V Bi Q ti !A Very Big Question!
Getting to the BIG Question
A i th Bi Q tiAnswering the Big Question
• Cost
• Flexibility
• Culture of Collaboration
Wh t W A li h dWhat We Accomplished
• 16,000 Employees Migrated – Email, Calendaring, Contacts
100 E il S D i i d• ~100 Email Servers De-commissioned• Single Sign On (SSO) Integration• Account Provisioning/Deprovisioning• Company Directory Synchronization• BlackBerry Support• Spam/Virus Protection• Archiving
How Did We Pull This Off?• Communication, Communication, Communication
– Executive Management – Early buy-in, clear message on rationale and business case set expectationsbusiness case, set expectations
– Middle Management – During pilot share more detailed plans – what, why, when . . .
– All Employees – General communication during pilot, specific directions on what to do and expect close to each site migrationp g
• Training– On-line, self service training developed to supplement off-the-shelf
material– Virtual classroom training with live instructor– Virtual classroom training with live instructor– On-site classroom training
• Post go-live support– Dedicated on-site support in first week– Weekly, regional on-line moderated support sessions– 7x24 Helpdesk– Surveys to identify common issues
How Did We Pull This Off?• Browser Client vs. Outlook
– Initial direction was to keep Outlook to minimize impact to user experienceexperience
– Finally decided on browser interface during early pilots – to avoid future changes and realize full email and calendaring functions
• Focus on scalabilityFocus on scalability– Goal was to minimize the conversion time for the majority of
employees– Reduce the opportunity for “negative noise” to propagate– Limit impact to overall productivity– Efficient use of support staff
• Use all means to provide a smooth and “painless” transitionp p– Most employees don’t like change . . . Fewer still like pain– Self-service tool made the migration simple and quick for most– Technology and diligence kept many changes hidden – calendar gy g p y g
integration, company directory, etc.
How Did We Pull This Off?
• Avoided migration of user archive files during the core conversionco e s o
– Archive files now being migrated, priority for heavy archive users• Worked closely with the vendor development team to address
technical issues• Monitored network bandwidth and performance during pilot and
deployment– Most locations did not require a bandwidth upgrade
• Hard Cut-over vs Dual Delivery• Hard Cut-over vs. Dual Delivery– Decided early that dual delivery may lead to confusion and prolong
the change process• Leave Executives (and their assistants) until the end!!
S itSecurity
A F M C t S itA Few More Comments on Security
Google has invested heavily inGoogle has invested heavily in infrastructure and personnel to ensure the highest levels of security and
li bilit f th i b i freliability for their core business of managing data and applications:
• Organizational and Operational Security• Data Security Privacy and AvailabilityData Security, Privacy and Availability• Threat Evasion• Safe Access
L L dLessons Learned
• End-user change is hardEnd user change is hard• Be open to hearing the cries of real pain over
the whining• Training is essential in improving the
employee’s experience• Most complaints come from those that did not• Most complaints come from those that did not
take the training• Not all employees speak up – so reach out to y
identify underlying issues• Browsers still have room for improvement
CloudChallenges and Opportunities
• Greater frequency of updates• Potentially disruptive changesy g• Communicating new features• More options and freedom for users• New approach to training and education• Maximizing employee productivityg y y• New and different security challenges
Changing Role of IT
Business
Knowledge, Analytics, Productivity
COMMUNICATIONS MARKETING MEASUREMENT .........
Traditional IT Services Future IT Services
Process
BUSINESSFUNCTIONS CUSTOMERS SUPPLIERS .........
SERVICES SOLUTIONS PRODUCTS .........
Business
SERVICES SOLUTIONS PRODUCTS .........
Business Applications
ERP CRM MESSAGING .........
FUNCTIONS CUS O S SU S
Process
BUSINESSFUNCTIONS CUSTOMERS SUPPLIERS .........
Applications Infrastructure
APPLICATIONSERVER B2B WEB SERVER .........
Applications Infrastructure
Business Applications
ERP CRM MESSAGING .........
Hard are
Technology Framework
OPERATINGSYSTEMS
DIRECTORYSERVICES
NETWORKSERVICES .........
Technology FrameworkOPERATING
SYSTEMSDIRECTORYSERVICES
NETWORKSERVICES .........
APPLICATIONSERVER B2B WEB SERVER .........
Hardware
SERVERS STORAGE ROUTERS & SWITCHES ......... Hardware
SERVERS STORAGE ROUTERS & SWITCHES .........
I C l iIn Conclusion
The “heart transplant” was successful,The heart transplant was successful, the patient survived and is doing well
... in fact is thriving.
The cloud is not such a scary place if you keep your feet on the ground.
Thank You