PLAN TO DEVELOP TO MEASURE WORK

SATISFACTION

Group :3•Adnan - H003•Gulshan - H011•Nishant - H019•Priyanka – H027•Sayantika – H035

NAME

PANGS work satisfaction test

RATIONALE Job Satisfaction : Job satisfaction is the level of contentment a person has

regarding his/her job. Global level : whether the individual is satisfied with the job overall Facet level : whether the individual is satisfied with different aspects of the

job Different aspects of job covered in this plan are:

Feedback Team work Work-life balance Compensation and benefits Recognition Opportunity for growth Work Environment Decision making & autonomy Communication

RATIONALE

Why study job satisfaction of employees? A Happy Employee is a Good Employee : The best

ways to get someone’s best work is to make them comfortable and happy.

Employee Retention: We all know you need to retain your employees.

Increased Productivity: Once your employee is satisfied, your productivity is satisfied.

Creating a Community: Work place is after all a community of people.

ADMINISTRATION

Dear Friends,Job satisfaction is important for all of us and we want to increase our satisfaction always. To do this it is necessary to understand your perception towards your job. We are seeking your cooperation in carrying out this project on job satisfaction. Please indicate your honest opinion. You don’t need to mention your name. your responses will be kept confidential and will be used for research work only. Thank you for your kind support.

ADMINISTRATION : INSTRUCTIONS

Below is the list of statements related to various aspect of work. Take your own time to mark your choice for each statement. The test won’t takes more than few minutes. There is no right or wrong OR good and bad response. Read each statement and mark each statement according to your level of agreement or disagreement with that statement using the scale below: Strongly Disagree : 1 Disagree : 2 Neither agree nor Disagree : 3 Agree : 4 Strongly Agree : 5

Now go ahead and work on the test. Remember to answer every question

ABOUT THE TESTThe test has been designed to test job satisfaction in 8

aspects of job, namely :FeedbackTeam workWork-life balanceCompensation and benefitsRecognitionDecision making & autonomyOpportunity for growthWork EnvironmentCommunication

5 questions for every aspect using 5-point Likert scale

INITIAL QUESTIONS

Formed by brainstorming among the group members.

FINAL QUESTIONNAIRE

Formed after conduction a pilot test with 10 people and discarding off the statements having low variation in response.

Microsoft Excel Worksheet

SCORING KEY

Question set:

Feedback – 1,2,4,30,31 Opportunities for growth –3,5,14,33,32 Team work –15,16,23,26,27, Work-life balance –6,17*,18*,24*,29, Compensation and benefits –7,19*,25,28*,38 Work environment –8*,21,37,39*,40 Recognition –9,20,36,41,42* Communication –13,34*,35,44,45* Decision making & Autonomy –10,11,12,22,43

SCORING

For Global level satisfactionTotal points is calculated by adding points of

individual statements.Final score is calculated by dividing total point by

no. of items.For facet level satisfaction

Total points for each subgroup is calculated.Final subgroup score is calculated by dividing

subgroup score by no. of items in that subgroup.

INTERPRETATION

The Global and facet level scores are indicated on the following line having 3 as mid-point.

1 to 2 represents high dissatisfaction2 to 3 represents moderate dissatisfaction3 to 4 represents moderate satisfaction4 to 5 represents high satisfaction

1 2 34 5

TARGET POPULATION

The test has been designed for in view IT and BPO sector and MNCs.

VALIDITY AND RELIABILITY

Reliability : we will try to test and establish the reliability using The Spearman-Brown Formula.

rsb = (1+r)/2r

Validity : we will use content validity to find validity of the statements of the test.