PENGANTAR HOTEL

PENGANTAR HOTEL DISUSUN OLEH : ANNISA DWI WAHDIANICHANDRA GUMALADEBBIE KIRANA W.IMAM FAUZIKHAIRINA NURBANIULFI FARADILAPHELIA MILYSA+WHAT ARE MANAGED SERVICE? AirlinesMilitaryElementary and secondary schoolsColleges and universitiesHealth care facilitiesBusiness and industryLeisure and recreationConference centersAirportsTravel plazas

+Unique QualitiesChallenge to please guest and clientGuests are captive client (they may not have an alternate dining option)Foodservice is not the primary businessProduce food in large quantityVolume of business is consistent

+Leisure and Recreation FoodservicesCharacteristics:

-Unique and fun:Stadiums, arenas. and state parks

-Points of service:Where food and beverage are provided

+Managed Services Other Than FoodHousekeeping/environmental/custodialMaintenance and engineeringGrounds and landscapingProcurement and materials managementFront Office Concierge servicesPatient transportation services

+HOUSEKEEPING Housekeeping Services strives to provide a clean, safe, well maintained and attractive hospital environment to enhance the overall well being of the people who work within the department and those who enter the facilities.The Services Include.Facility emergency response eg. floodsFloor maintenanceOR terminal cleaningPatient area cleaningPatient discharge servicesPest Control Room function setupsWaste Management Disposal Removal of unwanted, unused, and broken items in worksplace +Maintenance and engineering

Provides a complete range of Engineering Services designed to keep software applications running in hotel.Provide all hardware (configuration, procurement, and installation), operating systems, database and software for reservation in hotel.

+GROUNDS AND LANDSCAPINGGrounds maintenance applies to hardscape (or paved areas) maintenance and related services. Responsibilities include:Concrete repairs to sidewalks and walkwaysAsphalt repairs to parking lots, roadways and fire lanesIrrigation system maintenance & repairSalting of walkways and stairs+LANDSCAPING

The following landscaping services are delivered:AerationWateringLawn cuttingLeaf removalService of planted areas, weed control, shrubsPruning of trees+FRONT OFFICE Front office is responsible for a reservation, registration guest service before coming, arrival, and at check out and payment, as well as a hotel information center on product as well as supporting information center on the activities hotel business where it is and acts as a first impression of the image / condition of the hotel. +Concierge services

In hospitals, concierge services are becoming increasingly available. A hospital concierge provides similar services to those of a hotel concierge, but serves patients and employees as well. This helps hospital employees who work long shifts, and helps to provide work-life balance.There are numerous independent personal concierge companies that provide information services for their members. Services include informational requests, setting dinner reservations, making telephone calls, researching travel arrangements and more.

+PATIENT TRANSPORT SERVICE

+Support Staff Positions Safety administratorProcurementTechnical services (recipes, menus, etc.)Labor relationsLegal aspects

+Trends in Managed ServicesIncreasing challenges Reduction of revenues Increased costDeclining enrollmentDeclining balance on debit cardsIncrease in food to goDueling demands for managers from students and administrators

+More Trends24-hour foodserviceIncrease in healthcare and nursing homesProliferation of branded conceptsDevelopment of home meal replacement optionsIncreased use of fresh product

+MANAGED SERVICEa person who carries on a business of promoting or facilitating the use of companies to provide the services of individuals. Involved is defined by reference to any one of five activities.

+A managed service in hotel will be successful if :

the same person has control of both; ora person has control of one and persons connected with him; orhe and persons connected with him have control of the other; ora group of two or more persons has control of each company, and the groups either consist of the same persons or could be regarded as consisting of the same persons by treating a member of either group as replaced by a person with whom he is connected.

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