Ons brein

Hand model of brain

Quiet Leadership

Six steps to Transforming Performance at Work

David Rock, 2006

1. Think about thinking

Let them do all the thinking:

Keep them focussed on solutions Remember to stretch Accentuate the positive Put process before content Choose your focus:

• Vision• Planning• Detail• Problem• Drama

2. Listen for potential

Keep clarity of distanceavoiding:

Detail Filters Agenda Hot spots

3. Speak with intent

Succint Specific Generous

4. Dance toward insight

Awareness of dilemma Permission Placement ‘Thinking’ questions Clarifying

5. CREATE new thinking

Current RealityExplore AlternativesTap their Energy

6. Follow up

FEELING-model Facts Emotions Encourage Learning Implications New Goal

David Rock’s SCARF

Status Certainty Autonomy Relatedness Fairness

Effective FollowersRobert Kelly. ‘In praise of Followers’,1988

Effective followers:

create autonomy by building trust manage themselves well – intellectually,

socially, physically and psychologically are internal entrepreneurs practice strong influence, negotiation,

interpersonal and bridge building skills take ownership and accountability for their

products and results feel free to be whistleblowers