POWERful Coaching for Powerful Results · POWERful Coaching for Powerful Results Say Yes to Change!...

POWERful Coaching for Powerful Results

Say Yes to Change! A Coaching Approach to Overcoming Resistance

Karla Reiss, The Change Place Education Consultant

Certified Empowerment Coach

© The Change Place 2006

“The difference between can and cannot is only three letters. Three letters that determine your life's direction.”

~ Remez Sasson

“You are today where your thoughts have brought you. You will be tomorrow where your thoughts take you.”

~ James Allen


This Module Includes: Professional Coaching Core

Competencies What is a Coaching Approach to

Resistance? Resistance to Change Research Strategies to break resistance limiting beliefs assumptions

Coaching Skills Practice


Professional Coaching Core Competencies Facilitating Learning and Results

– Creating Awareness Ability to integrate and evaluate multiple sources

of information, and make interpretations that help the client gain awareness and achieve agreed-upon results.

• Goes beyond what is said in assessing client’s concerns, not getting hooked by the client’s description



– Creating Awareness • Invokes inquiry for greater understanding,

awareness, and clarity • Identifies underlying concerns, ways of

perceiving self and the world, differences between facts and interpretation, disparities between thoughts, feelings. and action



– Creating Awareness • Helps client discover the new thoughts, beliefs,

perceptions, emotions, and moods that strengthen their ability to take action and achieve what is important to them

• Communicates broader perspectives and inspires commitment to shift their viewpoints and find new possibilities for action

• Helps client see the different, interrelated factors that affect them and their behaviors (e.g., thoughts, emotions, body and background)



– Creating Awareness • Expresses insights to clients in ways that are

useful and meaningful for the client • Identifies major strengths vs major areas for

learning and growth, and what is most important to address during coaching

• Asks the client to distinguish between trivial and significant issues or situational vs recurring behaviors, when detecting a separation between what is being stated and what is being done


What is a Coaching Approach?

Change is an inside-out process for individuals and organizations Suspending judgment Seeing problems as opportunities Seeing people as whole and capable Asking vs telling


What is a Coaching Approach?

Questioning & curiosity Clear goals + weekly actions Coach holds coachee accountable to take

promised action Coach is a vehicle through change Familiar with Professional Coaching Core

Competencies


“When flowing water meets with obstacles on its path, a blockage in its journey, it pauses. It increases in volume and strength, filling up in front of the obstacle and eventually spilling past it . . .”

Obstacles are Opportunities!


Why People Resist: They don’t know what they’re supposed

to do They don’t know why they should do it They don’t know how They think it won’t work They think their way is better They think they’re already doing it

From: Coaching for Improved Work Performance, Ferdinand F. Fournies


Why People Resist:

Something else is more important No positive consequence for doing it There is a negative consequence for

doing it There’s a positive consequence for not

doing it There is no negative consequence for not

doing it From: Coaching for Improved Work Performance, Ferdinand F. Fournies


Why People Resist:

Personal limits – they are incapable Personal problems Fear – anticipating future negative

consequences No one can do it There are obstacles beyond their control

From: Coaching for Improved Work Performance, Ferdinand F. Fournies


DISCUSSION

Recall a time or situation where you witnessed resistance from others. What was the cause? What steps were taken to overcome it?

Take 5 minutes to reflect.

Discuss with a colleague or jot down

your thoughts in a journal.


8 Keys to Successful Change

1) Passionate commitment tied to meaningful purpose and core values

2) A clear action plan 3) Courage to confront obstacles 4) A team of support


8 Keys to Successful Change:

5) Readiness to brave the change path 6) Alignment between one’s future

vision, personal and professional mission, and actions to achieve them

7) Awareness and acceptance that the people you are coaching will progress

at their own pace 8) A coach to support the change!


New Thoughts about Change:

The mind processes 50,000-80,000 messages a day − 80% are negative! Resistance often arises AFTER actions

toward a new goal are taken Remember the 3 Zones of Change The Comfort Zone The Discomfort Zone The Anything’s Possible Zone


New Thoughts about Change:

Acknowledge and honor people for taking the time they need to work though the Discomfort Zone Change can be EASY! Lasting change is possible


Strategies to Break Resistance (more in Module 8)

Assumptions Limiting Beliefs


Assumptions Negative, inner-thinking that keeps one stuck. People think they already know, or can predict, the outcome and act accordingly. People think of the past and assume the outcome will be the same. “Same old” actions create same old results.

Coaching Approach = banish assumptions! Help people see new actions will yield new results!

Coaching Skills = powerful questions, reframing


Assumptions sample coaching dialogue

Old: Teacher: I’m not joining that

committee. We never get anywhere.

Principal: I wish you’d join us and help out.

Teacher: Seems people are just griping and we go off on too many tangents.

Principal: I know what you mean.

New: Teacher: I’m not joining that

committee. We never get anywhere.

Principal/Coach: I hear that you think it will be the same as the past. What if our process and facilitation were different?

Teacher: You know I’m interested in improving things around here. If you’re saying it will be different, I’m listening.

Principal/Coach: Yes, I’m saying that we’re moving forward with new ways of working.


Discussion Think of various change efforts in your

school. Make a list of assumptions people may have made that impeded the change effort.

What coaching conversation might you have

with that person now? Find a colleague to discuss or jot down your

thoughts in your journal.


Limiting Beliefs The inner critic/voice that limits what one believes Keep people trapped Old mental chatter Examples: I have nothing important to say. That budget will never pass. I’ll never get that job.

Coaching Approach = Help coachee notice them and their impact. Let coachee know when you hear one. Coaching Skills = Listening, Reframing


Limiting Beliefs Old: Teacher: Thanks for the

invitation, but I’m not willing to chair that committee.

Principal: We can really use your presence.

Teacher: No. To be honest, I’ve never led a group and don’t want to.

Limiting Beliefs: I’m not a leader. I don’t have what it takes. I can’t do it.

New: Teacher: Thanks for the

invitation, but I’m not willing to chair that committee.

Principal/Coach: What is holding you back?

Teacher: I’ve never done it. I won’t do a good job.

Principal/Coach: I know you have what it takes. What will it take for you to see that?

Teacher: A successful experience, I guess. And a safety net. I hear you’ll support me.


Discussion Make a list of limiting beliefs you have

heard from fellow educators that may have impeded change efforts.

What coaching conversation might you

have with that person now? Find a colleague to discuss with or jot

down your thoughts in your journal.


POWERful Coaching Skills to Break Through Resistance

Reframing

Questioning

Acknowledging

Forwarding the Action


Coaching Skills Practice Think of a time YOU resisted something. What were your limiting beliefs? What assumptions did you make? Engage in a coaching dialogue with a colleague for

10-15 minutes. Be aware of, and listen for, assumptions, and limiting

beliefs. Use POWERful Coaching Skills and the POWERful Coaching Framework

What was different? How did you handle resistance? What was the outcome?


Summary Change can be easy! Lasting change happens from the

inside out. Coaches help banish assumptions. A coach helps coachee notice and be

aware of thoughts, actions and assumptions that impede success.


Coaches help turn Limiting Beliefs into positive thoughts.

A coaching approach is a new way of seeing people as whole, capable, and full of potential to accomplish anything.

Coaches see obstacles as nothing but opportunities for personal growth.

Summary


“Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it.”

~ Michael Jordan

“If you can find a path with no obstacles, it probably doesn’t lead anywhere.”

~ Frank A. Clark

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