A Keele University Teaching Trust

PositivelyDifferent

S t a f fAwards2013

ContentsThe Judges

Chris Holley Award for Innovation

Governors’’’ Award for Making a Positive Difference

Clinician of the Year

Clinical Team of the Year

Non Clinical Team of the Year

Unsung Hero

Support Worker of the Year

Chairman’s Award

Lifetime Achievement Award

Partnership Award

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Chris Holley Award for Innovation Vanessa Scott, Clinical Governance Lead,Mental HealthDebbie Moores, Allied Health Professions LeadTheresa Moyes, Director of Quality and Clinical Performance

Governors’’ Award for Making a Positive Difference

Michael Allen, Governor MemberLois Dale, Governor MemberTony Price, Lead GovernorSue Nixon, Non Executive Director

Clinician of the Year Alex Brett, Deputy Director of HR, OD and EqualityLiz Nicholson, Non Executive DirectorSue Havers, Head of Forensic Psychological Service

Clinical Team of the Year Greg Moores, Director of HR, OD and EqualityRon Hilton, Vice ChairmanJurai Darongkamas, Consultant Clinical Psychologist and Staff Governor

Non Clinical Team of the Year Karen Fidgett, PA to Chief ExecutiveJill Wells, Assistant Clinical Performance ManagerJane Landick, Company Secretary

Lifetime Achievement Award Executive Directors

Support Worker of the Year Mark Cardwell, Professional Social Care LeadHelen Klich, Patient and Public Involvement OfficerJean Nichols, (Service User Rep)Pauline Pearsall, Governor Member

Unsung Hero Karen Fidgett, PA to Chief ExecutiveSteve Jones, ChairmanNeil Carr, Chief ExecutiveLilian Owens, Governor Member

Partnership Award Jennie Collier, Head of Specialist and Family Services DirectorateSteve Grange, Director of Business and Commercial DevelopmentPete Kendal, Head of IM&T DevelopmentGareth Ecclestone, (Service User Rep)

Chairman’s Award Steve Jones, Chairman

The Judges

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Chris Holley Award for InnovationThis award commemorates our colleague Chris who was such an innovator in the Trust. It recognises creativity and new ideas to deliver improved services or to reduce inefficiency.

Gary FirkinsGary is passionate about service user safety and dignity. He has developed a new staff training model, DMI, which is a holistic approach to risk assessment and care planning to support non physical intervention and to equip staff with the skills needed when physical intervention is required.

Inclusion MattersInclusion Matters worked in partnership with BBC Radio Merseyside on an innovative, multi-media “Stress-Free Christmas” campaign. This included a Christmas survival booklet and a daily slot on the morning radio show. The aim was to support patients by raising awareness of self-help material available on the Inclusion Matters website.

Dr Nangai AzhahanDr Azhahan has developed a physical health folder to ensure best practice in meeting the physical health needs of forensic service users. It provides a comprehensive and holistic picture of the service user’s physical health and ensures that investigations and referrals for specialist opinions are undertaken in an efficient and timely way.

Winner

Finalists

Governors’ Award for Making a Positive DifferenceThis award recognises an individual or team who has made a positive difference, inspiring others to change their behaviour in relation to mental health and learning disability, combating stigma and engaging service users and carers.

Cambridgeshire Management TeamThe management team have been inspirational in supporting staff and service users to embrace change and engage in new ways of working which focus on a service user’s recovery. Staff have been empowered and encouraged to undertake further training and allow a more flexible treatment journey.

Wim KuitWim is a Clinical Psychologist working at Park House in Birmingham. He developed the Recovering Families Programme which aims to restore relationships between Park House residents and their family and social networks.

Debbie Hughes Debbie is a nurse on Pine at The Redwoods. She was nominated by a service user who took the time to highlight the outstanding difference she is making to peoples’ recovery, on behalf of many other patients. Her positive attitude, and time and care she gives patients has made such a difference to influencing change to help recovery.

Winner

Finalists

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Clinician of the YearThis award recognises an individual who has achieved outstanding success in their clinical field, including innovation in clinical practice and dedication to the interests of service users and carers.

Todd HindsTodd is a Clinical Psychotherapist based in Stafford. He is dedicated to improving services for children and young people and has taken on the leadership of a number of projects in order to improve services that families receive.

Winner

Kathy MinnsKathy is a Child and Adolescent Mental Health Nurse Specialist and is passionate about developing nurse prescribing in patients’ interests. She has mentored and developed other nurse prescribers and is currently helping to develop nurse prescribing networks and peer review.

Carola Sander HessCarola is Inclusion’s Lead Doctor and works across six sites in Birmingham and Cambridgeshire. Her clinical rigour has led to innovation in clinical practice and improved standards.

Finalists

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Clinical Team of the YearThis award recognises a clinical team that demonstrates its effectiveness in working together as individuals and with other teams.

Birch Team, The Redwoods Centre The team on Birch are committed to providing quality care to women who require inpatient admission. Their strength lies in valuing each others’ roles and continually striving to improve the patient experience. They have successfully used the Rapid Process Improvement Workshop approach to evaluate practice on the ward and meet ambitious goals.

East and West Adult Specialist Community Learning Disabilities TeamsThis team is nominated for the exceptional commitment, knowledge and skills of its members, their effectiveness, particularly when working with other teams, their innovation and their togetherness.

George Bryan Centre, West WingThis team ensures that patients and carers receive an exceptionally positive and effective experience during hospital admission. Consistently short length of stay is achieved through prompt review and team work by the different disciplines at the Unit who focus on the importance of the quick reintegration of the patient back into their local communities and families.

Winner

Finalists

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Non Clinical Team of the YearThis award recognises a non clinical team that demonstrates its effectiveness in working together as individuals and with other teams. Human Resources Team

The Trust’s HR team are responsible for supporting staff and managing employee relations matters. Over the past 12 months the team has delivered a 20% reduction in sickness absence, with sickness now lower than it has ever been since the Trust formed in 2008. The team have also reduced spend on legal fees by over 60% since 2010.

IM&T Team and South Staffs HISThe members of these two teams have worked hard over the last 12 months to introduce a range of new technologies to the Trust. These have included our new clinical system, RiO; equipment to support mobile working; shared multi-function printers and the digitisation of our medical and corporate records.

Learning Centre Reception TeamPaula, Nita and Diane work diligently to ensure that all visitors to the Centre have an exceptional experience. They are the face of the Trust to many internal and external visitors and their dedication and attention to detail provides an exceptional front of house and technical service.

Arts for Health TeamThe Arts for Health Team provides patients with the opportunity to participate in creative activities which can help to improve the treatment experience and contribute to a speedy recovery. The team also advise on improving the working and caring environment. Our Trust is a nicer place to spend time in because of their hard work, inspiring vision and attention to detail.

Winner

Finalists

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Unsung HeroOur next award is for someone very special, an individual who deserves special recognition for always making a positive difference, who shows consistent reliability, adaptability and personal dedication to the role they do and the service they provide, in short, a real Unsung Hero.

Joint Winners

Lucy BaggleyLucy is a PA/Senior Secretary in the learning disability service in Stafford. She leads on changing documents and letters into easy read words and pictures format – creating resources herself, and training other team members. She goes out of her way to ensure staff are supported and makes a positive difference to her team.

Frazer FunnellFrazer is a Child and Adolescent Mental Health Clinical Nurse Specialist. His dedication ensures that the children, young people and families he sees receive excellent services. He has established excellent relationships with local schools, partner agencies and GPs and shows great flexibility and commitment to providing whatever support is required.

Charlotte NicksonCharlotte works with the Inclusions team in Cambridge. She repeatedly goes above and beyond the call of duty and regularly undertakes tasks outside of her role to ensure service user and staff experience is positive.

Maria BroadistMaria works in the Drug and Alcohol Recovery Team at HMP Isle of Wight. During uncertain times with the closure of HMP Camp Hill, Maria remained highly motivated and enthusiastic to do more, becoming a licensed Outcomes Star Trainer working with teams across the country.

Jonathan PlattJonathan is a Directorate Accountant and particularly supports the teams providing services to the MoD. Knowledgeable about finance and systems, he is also extremely human and caring. Often positioned in the middle, between managers and clinicians, he skilfully and quietly imparts his knowledge, with diplomacy and tact.

Finalists

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Support Worker of the Year

This award showcases outstanding customer service which consistently exceeds expectation. Those nominated for this award will have shown an exceptional commitment to supporting colleagues, and to meeting the needs of service users and carers.

Anne-Marie FergusonAnne-Marie is the admin assistant at Sustain. Her skills in engaging, caring, organising, liaising and being supportive have a positive impact on both colleagues and clients on a daily basis. For example, she has designed usable and innovative systems to help manage appointments, client feedback, timely note keeping and positive interactions with other teams.

Nigel MorrisNigel works in the Central Shropshire Dementia Home Treatment Team. He has been nominated for the commitment he shows to meeting the needs of service users, for example creating reminiscence boxes for them; and adapting his hours to meet the needs of the service. He is also piloting some joint working with Age UK and Alzheimers UK and has worked hard to break down traditional barriers.

Winner

Finalist

Chairman’s AwardThis award recognises someone who motivates people with an inspirational vision, a leader who has achieved something significant, clear about what they ask of others and who has successful tackled issues and led change.

Pauline Bonner, Acute Care Pathway Lead, South StaffordshirePauline has been nominated for this award for her excellent leadership and partnership working with front line clinicians in all services through the RiO implementation. Through her leadership she has ensured that the new system is clinically relevant and delivers high quality care for service users accessing any of the Trust’s services

Jo Probyn, Lead Occupational Therapist, Community Mental Health Team, StaffordJo is totally committed to improving community mental health services through developing and delivering innovative practice and supporting staff to deliver best clinical practice. She works in true partnership with service users and staff to maximise goals, aspirations and outcomes.

Ruth Kirkman, Learning Disability Specialist Nurse, East Community Paediatric TeamRuth has been nominated for her ability to be imaginative and creative in order to get the right resource delivered by the right person to achieve the right outcome. She has set up nurse led ADHD clinics which reduce duplication and meet the needs of children and families.

Winner

Finalists

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Lifetime Achievement AwardsMargaret Hughes

Margaret began her nurse training in 1969 following in the footsteps of her paternal grandfather and her mother. She qualified as Registered Mental Health Nurse in December 1972 and worked in acute mental health nursing – in her first months helping to set up West Bank – the first mental health day centre in the county. Promoted to ward sister in 1973 she worked on acute mental health wards until 1987 when she became a nursing officer for acute mental health wards. She was instrumental in reducing and then abolishing the use of seclusion within the service. In 1990 she became Senior Nurse and Service Manager for older people with mental health problems and worked with the Clinical Director to form the EMI Directorate – one of the first in mental health services across the region. She oversaw a number of longer stay wards transferring to the community hospitals and helped establish a strong service for older people in Shropshire and Telford and Wrekin.

Margaret has seen many changes in mental health nursing – from numerous inpatient wards of up to 50 patients, no privacy, limited medication, poor staffing levels, no access to psychological services and no community services. In Margaret’s own words she is pleased that there have been huge improvements in the range of treatments available to service users, significant increases in staffing and that mental health services now have a much higher profile.

Most recently, Margaret came back to the Trust from retirement to become the Operational Commissioning Manager for The Redwoods Centre.

I am sure you will agree that Margaret has had an immense impact on mental health services in Shropshire, Telford and Wrekin over 44 years.

Dr Keron Fletcher

Keron was described by his Chemistry teacher as a terrible student, who said he was “almost, but not quite, a mental cripple” A bit harsh considering he later graduated from the University of Birmingham in 1974 with a 1st in Biological Sciences. This was followed by medical training where he was first smitten by psychiatry. Keron then trained in General Practice in Germany with the Royal Air Force and was the Doctor attached to 31 Squadron, nuclear strike force Jaguars. A particular notable event in Keron’s service and psychiatric career was in 1991 when he flew to Damascus to collect and then debrief the first British hostage taken by Hezbollah in Beirut – John Mcarthy. He was then seconded to US State Dept for debrief of Terry Anderson, longest held American hostage. In 1994 Keron left the RAF to become the first full time Addiction Psychiatrist in Shropshire and here some of his career highlights have been:• Developing the first community alcohol

team in Shropshire.• Establishing supervised consumption

service in Shropshire which led to a reduction in methadone death rate in opiate dependent patients.

• Becoming the West Midlands Regional Representative for Addictions Psychiatry.

• Establishing the first Specialist Drug Service in Powys, mid-Wales.

• Becoming a fellow of the Royal College of Psychiatrists and given a National Award for Clinical Excellence.

• Developing clinical aspects of innovative technology to remotely monitor and support alcohol dependent patients at home who are prescribed medication to ensure abstinence

• and latterly providing clinic support to the charity Combat Stress, treating military veterans with post traumatic stress disorder.

Congratulations to Dr Fletcher on an outstanding lifetime dedicated to clinical care.

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Partnership AwardThe winner of this award will have demonstrated how working in partnership can improve the life of others.

Dementia Liaison TeamThis team is based in Stafford Hospital and provides support, guidance and education to all staff within the general hospital setting on the care they provide for patients with dementia. The team shows by example that working together in the interests achieves better outcomes.

Winner

FinalistsCommunity Learning Disability NursesBased at Mytton Oak in Shrewsbury, members of the team share their knowledge and skills to improve outcomes for service users and share a vision of delivering specialist health services to vulnerable adults. They have demonstrated innovative thinking in responding to the needs of service users through developing care pathways; nurse led clinics; easy read leaflets and working with GPs

Inclusion Cambridge, Shared Care TeamThis team has shown a real dedication to partnership. This has included breaking down professional boundaries to create wider coverage for the needle exchange programmes, encouraging more services to become affiliated to the scheme, and to really get on board with the positive outcomes it can achieve.

Inclusion MattersInclusion Matters have coordinated a Community of Practice for Anger. This includes probation and addiction services, GPs, local NHS colleagues and non statutory providers. Their shared vision for supporting people with anger issues and joint working arrangements benefits patients and staff.

Kingsley, Tamlink and FriaryService users and staff from learning disability services in East Staffordshire have all got involved with the Prince’s Trust volunteers and have worked together to create two wonderful outdoor spaces which are accessible and therapeutic, and make a real difference to service users’ lives.

Angie UptonAngie is a Dementia Service Manager. She has been nominated for this award for her excellent leadership and partnership working with key stakeholders in the development and delivery of the Dementia Pathway in South Staffordshire.

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The PoD Awards TeamMartin EvansJoe Wickens

Amanda GodfreyJenny Smit

Phoebe WickensVicki Harvey

and thanks to our sponsors;

Stafford and Cannock League of Hospital FriendsCapsticks

Novus Property Solutions

www.sssft.nhs.uk/podawards