Portugal telocom technology and innovation

Portugal Telecom | Technology & Innovation Conference | 0

BUSINESS TO BUSINESS Lisbon, 29 & 30 October 2012


IMPORTANT NOTICE

This release contains forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Such forward-looking statements are not statements of historical facts, and reflect goals of the company's management. The words "anticipates," "believes," "estimates," "expects," "forecasts," "intends," "plans," "predicts,” "projects" and "targets" and similar words are intended to identify these forward-looking statements, which necessarily involve known and unknown risks and uncertainties. Accordingly, the results of operations of the company to be achieved may be different from the company's current goals and the reader should not place undue reliance on these forward-looking statements. Forward-looking statements speak only as of the date they are made, and the company does not undertake any obligation to update them in light of new information or future developments.

SOURCE: Source


BUSINESS TO BUSINESS FROM TELCO TO ICT OPERATOR João Paulo Cabecinha | Head of corporate offering


PT IS THE BEST ICT&CLOUD PLAYER IN PORTUGAL

Voice and Circuits

1990s

Data and Internet

2000

IT and Data centre

2005 Cloud

2010

Business & Cost transformation

2012

PT has a track record of successful transformation

Can we once again deliver and capture the new growth path?


DIFERENT CUSTOMER REQUIREMENTS

Technology as a service, aligned with business

needs

Triple play & mobility

High speed everywhere & convenience

Excellence in service support & affordable

technology

500

400

Simplicity & cost

Convenience, performance & cost

Efficiency & business transformation

Flexibility, mobility & cost

SoHo

Small enterprises

Medium enterprises

Large organisations

Revenues1 Customer requirements Value proposition

1 Euro Million


FROM TELCO TO ICT Delivering IT as a service Addressing

Network

Company IT Workplace

Cost reduction

Business model transformation and differentiation

• Price per service usage

• End-to-end SLAs

• 24/7 management and support

• Technological update

• Secure operation


ICT PORTFOLIO

Core services

IT / IS services

Cloud IT and Security

Connectivity

Vertical solutions

Video M2M

Unified communications

ICT outsourcing

BPO


SECURITY IS KEY portfolio Success story

• Security operation centre

• Data centre & cloud protection

• Remote access & end point protection

• Security professional services

• Strong commitment in R&D1

• Clean pipes is a product developed with a specific customer that combines top resources from leading vendors with PT unique capabilities to deliver multifunctional Internet access security, including ISP redundancy

1 PT involvement in R&D projects (e.g. TRONE, NETS) with top global universities


VIDEO TO ENRICH CUSTOMER EXPERIENCE Portfolio Success story

• Videoconference services

• Digital signage

• Content interactive solutions

• Audience measurement solutions

• Meo for enterprises

• Delivering Meo service to more than 1/3 of top rated hotels in Portugal and major hospitals


ADVANCED M2M SOLUTIONS Portfolio Success story

Water smart metering field trial to demonstrate operational cost reduction and fraud prevention, enabling new business models. M2M Platform

Smar

t En

erg

y

Smar

t M

eter

ing

Oth

er

Ver

tica

l

Man

aged

C

on

nec

tivi

ty

Dev

elo

per

SD

K

Selfcare Portal

Connectivity

Assets / Devices /Sensors


FROM VOICE TO UNIFIED COMUNICATIONS Portfolio Success story

• Advanced voice solution for a bank with fixed mobile convergence and UC&C user experience to enable new workflow to drive cost reduction and compliance.

IMS/IP Centrex

Hosted/Cloud UC

Customer approach to value transformation


CUSTOMISED VERTICAL SOLUTIONS Portfolio Success story

• Innovative Business models:

– As a service and pay per user

– End to end solution

• Combining PT’s internal skills and best of breed partners

• Healthcare approach with solutions for remote diagnosis, patient screening, telemedicine and efficient resources allocation in hospitals

• Designed to address customer needs:

– Operational efficiency

– Internationalisation

– Customer interaction

Banking & Insurance

Transport

Utilities

Retail & Distribution

Tourism

Health

Munici-palities

Education


ICT OUTSOURCING Portfolio Success story

• 5 years average contract duration

• Premium customer satisfaction

• Communications

• Data centre & servers

• Managed services

• Service desk

• Application support

26

86

+231%

2011 2010

Outsourcing TCV Euro million


COMPETITIVE BPO OFFERING Portfolio Success story

• Top performer in the Hackett Group’s performance studies

• Accounting and financial services

• Human resource services

• Facilities management services

• Document management services

BPO external customers Number of customers

22222222

741

11 2008

88

10 09

Internal customers

External customers


DELIVERING ON TRANSFORMATION IT/IS + Out. & managed services weight on total corporate revenues1

Percentage

Non voice weight on total corporate revenues1

Percentage

38

2011

66

2003

5

+400%

2011

25

2003

~1/3

~2/3

1 Corporate segment revenues


M2M Unified Comm &

Collaboration

Cloud Security

Video solutions

Outsourcing

Vertical solutions

BPO

FUTURE GROWTH FROM ICT & OUTSOURCING Corporate revenues

New LoB

Voice

Data

Equip. Sales

IT/IS + Outsourcing

Managed Services

IT/IS + Outsourcing +

Managed Services

Data

Voice

Equip. Sales

~50%

Now Future


BUSINESS TO BUSINESS CLOUD OPPORTUNITY


NETWORK AND VIRTUALISATION ENABLES CLOUD

Virtual Infrastructure

Virtual Machine

Application

Operating System

Virtual Machine

Application

Operating System

Virtual Machine

Application

Operating System

Decision process for cloud adoption

Reduction of total cost of ownership

capex to opex

Flexible and responsive time to market

• Which technologies are strategic differentiators

• Which technologies and systems should be virtualised

• When to migrate systems


Portuguese cloud market maturity1

Public Cloud

Off Premisses On Premises

Legacy IT

Private Cloud

Housing; Hosting; DC; Managed Services

Software as a Service

Platform as a Service

Infrastructure as a Service

• Half of PT Corporate customers intend to subscribe cloud services

• 2/3 of such customers intend to adopt a private or virtual private architecture

• Main focus on security, infrastruc-ture and web presence areas

PT IS A HYBRID PLAYER

SOURCE: PT/PRM Corporate Market Study; September 2011


ADVISING CUSTOMERS ON CLOUD JOURNEY

Business Consultancy Services Transformation Services

Inform Transform

Snapshot Impact Analysis PT Data centre D

isco

very

Tran

sfo

rmat

ion

s

Mig

rati

on

s

Op

erat

ion

s

Service Mix

Legacy Cloud

Managed Services Customer Data centre


STAND ALONE AND JOINT TO MARKET STRATEGY

Portugal

International

Cloud offer Go to market

Reseller / Consultant

Independent developer

Cloud aggregator

Market reach

Other cloud providers


BEST OF BREED PARTNERSHIPS

Software as a Service

Communication as a Service

Platform as a Service

Infrastructure as a Service

Main partner Added value from partnerships

• Technological skills and integration capacity

• Customer base on relevant markets and go to market synergies

• Ability to address international markets


WHAT MAKES PT CLOUD UNIQUE

Integrated ICT Services

Service quality ISO 20000

ISO 20000

Best of breed partnerships

99.99% service level

Local customer support

Security ISO 27001

Bandwidth availability

Sustainability & energy efficiency

PT data jurisdiction


B2B SUCCESS STORIES

Major bank Test and development infrastructure

Tourism hotel chain

B2B e-Marketplace

Media group

Private R&D Foundation

Hybrid Solution that supports core and Web applications

Cloud IaaS to support domestic and international operations

Consulting for IT transformation

VDI and IaaS to support research activities Cloud image archive for PACS system

Customer Highlights


FINAL REMARKS

Business on enterprise market is changing; ICT offering will be critical to address increasing complex business demands

We know the key success factors for new business – skills, partnerships and execution are key to success

Well positioned to capture the new growth opportunities


BUSINESS TO BUSINESS Lisbon, 29 & 30 October 2012

Portugal telocom technology and innovation

Data & Analytics

Transcript of Portugal telocom technology and innovation