Portfolio Committee on Police - Amazon Web...
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Portfolio Committee on Police Central Firearms Register Turn-Around Strategy 29 August 2017
Transcript of Portfolio Committee on Police - Amazon Web...
Portfolio Committee on PoliceCentral Firearms Register Turn-Around Strategy
29 August 2017
Presentation Overview
1. Background.
2. Overview of Work Performance.
3. Enhancement of Capacity.
4. Communication & Stakeholder Engagement.
5. Information Technology.
5. Corporate Governance (Quasi Legislation).
7. Service Delivery Improvement Initiatives.
8. Conclusion.2
1. Background
4
4Background
The purpose of the Firearms Control Act, 2000 (Act No 60 of 2000) includes
inter alia establishing a comprehensive & effective system of firearm control &
management.
The Central Firearms Register (CFR) is established in terms of the Firearms Control
Act, 2000 (Act No 60 of 2000) to maintain a database of firearm ownership in South
Africa.
A Turn-Around Strategy was adopted to address service delivery challenges
impacting negatively on work performance & effective administration of the Firearms
Control legislation.
Monthly progress reports are submitted to the Portfolio Committee on Police (PCOP).
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5Turn-Around Strategy: Strategic Objectives
To enhance work performance in order to improve service delivery.
To enhance services rendered through improved capacity.
To optimize data integrity through system development & purification.
To improve sustainable communication & stakeholder engagement.
To develop & maintain sound corporate governance (quasi legislation).
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2. Overview of Work
Performance
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7Overview of Work Performance
The CFR is responsible for the processing of the following
applications:
– Competency certificates;
– Renewal of competency certificates;
– Individual & business firearm licences;
– Renewal business licences; &
– Firearm permits & temporary authorisations.
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8Performance Overview: All Categories of Applications
1 April 2015 to 31 March 2016
41 886
30 015
12 953
5 471
166 076
87 977
128 419
21 052
138 146
89 773
65 759
24 992
69 816
28 219
75 613
1 531
0
20 000
40 000
60 000
80 000
100 000
120 000
140 000
160 000
180 000
Competency Aplications Individual and Business
Licences
Renewal Individual and
Business Licences
Permits and Authorisations
All Categories of Applications
1 April 2015 to 31 March 2016
Brought Forward (90 325) Received (403 524) Finalised (318 670) Outstanding (175 179)
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9Performance Overview : All Categories of Applications
1 April 2016 to 31 March 2017
69 816
28 219
75 613
1 531
189 554
99 282
124 807
17 243
231 582
92 337
177 310
34 14524 658 24 704 20 573
1 5840
50 000
100 000
150 000
200 000
250 000
Competency Applications Individual and Business
Licenses
Renewal Individual and
Business Licenses
Permits and Authorisations
All Categories of Applications
1 April 2016 to 31 March 2017
Brought Forward (175 179) Received (430 886) Finalised (535 374) Outstanding (71 519)
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Performance Overview: Comparison: Competency Certificate
Applications - 1 April 2015 to 31 March 2016 vs 1 April 2016 to
31 March 2017
41 886
166 076
138 146
69 81669 816
189 554
231 582
24 658
0
50 000
100 000
150 000
200 000
250 000
Brought Forward Received Finalised Outstanding
Competency Certificate Applications
2015/ 2016 vs 2016/ 2017
2015/ 2016 2016/ 2017
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11Performance Overview: Comparison Individual & Business Firearm
Licenses Applications - 1 April 2015 to 31 March 2016 vs 1 April 2016 to
31 March 2017
30 015
87 977 89 773
28 21928 219
99 282
92 337
24 704
0
20 000
40 000
60 000
80 000
100 000
120 000
Brought Forward Received Finalised Outstanding
Individual & Business Firearm Licenses
2015/ 2016 vs 2016/ 2017
2015/ 2016 2016/ 2017
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12Performance Overview: Comparison; Renewal Individual & Business
Firearm License Applications - 1 April 2015 to 31 March 2016 vs 1 April
2016 to 31 March 2017
12 953
128 419
65 759
75 61375 613
124 807
177 310
20 573
0
20 000
40 000
60 000
80 000
100 000
120 000
140 000
160 000
180 000
200 000
Brought Forward Received Finalised Outstanding
Renewal Individual & Business Firearm License Applications
2015/ 2016 vs 2016/ 2017
2015/ 2016 2016/ 2017
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13Contributory Success Factors: Work Performance
(1)
Standardisation of work flow & decision making through revitalisation
processes/regrouping of work:
– Competency certifications;
– Individual firearm licencing;
– Business firearm licencing;
– Arms control (firearm dealers, manufacturers & gunsmiths), permits (import,
export & transport permits) & temporary authorisations;
– Data integrity & quality control; &
– Client & secretariat services.
Introduced flexi hours to improve utilisation of Enhanced Firearms
Register System (EFRS).
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14Contributory Success Factors: Work Performance
(2)
Prioritisation of applications according to received date.
Allocation of additional resources (i.e. scanners).
National CFR Enquiry Desk established: all written enquiries
channelled through one portal (2 291 enquiries concluded –
2016/2017 financial year).
CFR Call Centre: all telephone enquiries channelled through
one portal (251 647 calls concluded – 2016/2017 financial year).
Monitoring & analysing of enquiries: to identify
shortcomings & to ensure timeous/continuous interventions.
3. Enhancement of
Capacity
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16Enhanced Resource Capacity
Training courses presented (2016/2017 financial
year):
– Designated Firearms Officers (DFOs) programme:
• 306 members trained.
– Section 102 (unfit declaration) training intervention:
• 624 officers trained.
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17Improved Work Environment
Conducive working environment: to enhance the
morale of the members
Purchasing of furniture:
– Chairs: 256;
– Desks: 170;
– Book cases: 5
– Filing cabinets: 5; &
– Stationary cupboards: 5.
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18Facility Infrastructure
Office space for CFR members & archive for storage files:
– Accommodation:
• Process underway to relocate CFR to suitable accommodation.
– Archiving:
• An additional 20 containers were procured to expand the increasing
storage of firearm applications: procured containers still need to be
equipped & shelved in 2017/ 2018;
• Additional storage space allocated at Division: Supply Chain
Management (SCM) for redundant files [deceased persons/inactive
persons (previous firearm owners)]; &
• Implemented indexing of finalised applications, to improve record
keeping.
4. Communication &
Stakeholder
Engagement
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20Communication & Stakeholder Engagement
(1)
32 meetings were conducted with stakeholders.
36 National Conventional Arms Control Committee (NCACC),
Directorate for Conventional Arms Control (DCAC) & SAPS
Export Scrutiny Committee meetings.
Provincial enquiry desks were established in all nine provinces
to enhance service delivery. e.g.
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21Communication & Stakeholder Engagement
(2)
An additional two national e-mail addresses were created, to
enable dealers, manufacturers & gunsmiths to submit their
returns (SAPS 350’s):
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22Communication & Stakeholder Engagement
(3)
Conduct Awareness Campaigns: Theme “Stop Firearm
Violence”:
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23Communication & Stakeholder Engagement
(4)
Awareness Campaigns 2016/ 2017:
Province Awareness Campaigns: Firearm Control
Eastern Cape 399
Free State 63
Gauteng 104
KwaZulu-Natal 101
Limpopo 168
Mpumalanga 68
North West 56
Northern Cape 97
Western Cape 549
TOTAL 1 605
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Promotional material distributed:
– Posters: 3 078; &
– Pamphlets: 148 597.
Communication & Stakeholder Engagement (5)
5. Information
Technology
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26Information Technology (1)
The EFRS has been developed to enable the CFR to effectively
administrate the provisions of the Firearms Control legislation.
The following improvements were introduced on the EFRS:
– System generated SMS notifications:
• Inform the applicant of the status & progress of his/her firearm
licence application;
• Inform the firearm owner of firearm licence renewal 120 days prior to
expiry date; &
• Inform the owner of the circulation status of his/her firearm reported
lost/stolen.
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27Information Technology (2)
System Generated Refusal Letters: Replace manual process
with a system generated process to print refusal letters at the
police station or selected destination.
Valid Competency Certificates: Prevent the capturing of a new
firearm licence application if the applicant does not possess a
valid competency certificate.
System Purification to Address Data Integrity: Refine &
update of firearm makes & calibres on the system.
6. Corporate
Governance (Quasi
Legislation)
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29Corporate Governance (1)
Enhance good governance through compliance to
policies:
- National Instruction:
• National Instruction 4/2016: Firearm Permit System & Firearm
Training, finalised.
- Delegation of Powers:
• Delegation of powers by the Accounting Officer (National
Commissioner) in terms of the Firearms Control Act, 2000 (Act
No 60 of 2000), was distributed for comments & to be
concluded during 2017/2018.
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30Corporate Governance (2)
The following Standard Operational Procedures (SOPs) were distributed for comments, to
be concluded during 2017/2018:
– Destruction of firearms & ammunition;
– Licence to possess firearms: Individuals;
– Licence to possess firearms: Businesses;
– Licence to manufacture firearms &/or ammunition; Licence to conduct business as a gunsmith;
– Licence to trade in firearms & ammunition;
– Accreditation;
– Notification of lost, stolen & found firearms (circulation of firearms);
– Competency certificate;
– Notification of incorrect information;
– Notification of change of address & circumstances;
– Notification of change of address & circumstances;
– Renewal of firearm licence & competency certificate; &
– Permits.
7. Service Delivery
Improvement
Initiatives
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32Service Delivery Initiatives (1)
Challenge: existing firearm marking system is not in line with International Standards.
Corrective measure: the implementation of Firearm Identification Number System, in
line with International Standards for:
- Manufacturers;
- Imported firearms;
- Duplicate firearms; &
- Firearms without serial numbers;
- Example of Firearm Identification Number: ZA 170128 (Truvelo Manufacturer)
• ZA – refers to the internationally recognised country code of the country where the firearm is
manufactured;
• 17 – refers to the year of manufacture (in this case 2017);
• 01 – refers to the serial number; &
• 28 - refers the designated code allocated to the manufacturers.
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33Service Delivery Initiatives (2)
Challenge: electronic linkage of Commercial Agents workstation to the EFRS.
Corrective Measures: firearms e-Submission Solution:
- Manual capturing of firearm stock returns by the CFR on the existing EFRS will be replaced
with electronic submissions of stock returns (SAPS 350s) by Commercial Agents:
• Firearm Dealers;
• Firearm Manufacturers; &
• Gunsmiths.
Challenge: the dependency of provinces on the CFR to finalise the renewal of firearm
licences.
Corrective Measure: decentralise the consideration of the renewal of competency
certificates from CFR to Provincial level:
- Competency renewals applications to be dealt with simultaneously with the renewal of
firearm licences, at provincial level.
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34Service Delivery Initiatives (3)
Challenge: the sub-standard quality of the current firearm licence cards issued.
Corrective Measures: printing of firearm licence cards by Government Printing
Works (GPW):
-SAPS/GPW printing project at an advanced stage to have all firearms licence
cards printed & distributed by GPW.
8. Conclusion
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The management of the South African Police Service is
committed to:
– Improving service delivery through the implementation of the
Turn-Around Strategy;
– Addressing responsible firearm ownership through effective
administration of the firearms control legislation; &
– Embracing any challenge for the purpose of improving service
delivery.
Conclusion
THANK YOU
