Poole Parking Annual Report 2008-2009

8/8/2019 Poole Parking Annual Report 2008-2009

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BOROUGH OF POOLE

PARKING SERVICES

ANNUAL REPORTAPRIL 2008 MARCH 2009

Kay English, Parking Services ManagerE-mail: [email protected]: 01202 262150


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CONTENTS

Section

1.0 Introduction

2.0 Background

3.0 Part 6 Traffic Management Act 2004

4.0 Parking Policy and Strategy

5.0 Parking Restrictions

6.0 Parking Enforcement

7.0 Challenges, Representations and Appeals

8.0 Debt Recovery

9.0 Car Parks

10.0 Permit Administration

11.0 Training

12.0 Service Developments 2008 - 2009

13.0 Service Developments 2009 2010

14.0 Key Performance and Service Indicators

15.0 Financial and Statistical Information

16.0 Statistical Performance

17.0 Summary


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1.0 INTRODUCTION

1.1 This is Borough of Pooles first Annual Report on the parking service. TheTraffic Management Act 2004, requires all local authorities to publish anAnnual Report on its Parking Service by 30 September 2009.

1.2 This Annual Report outlines the aims and objectives of the Councilsparking service. It references the Councils parking policies and sets out theguidelines the Council follows in respect of the issue of Penalty ChargeNotices (parking tickets). The Annual Report also describes the existingprovision of car parks, on street parking controls, enforcement and parkingcharges in the borough. It details the Councils priorities, implementation andhow monitoring and review of the service will be undertaken in future.

1.3 Poole has many attractions with Britains best beaches, bustling Quay andshopping centre. This attracts a high number of visitors to the area and

makes it a special place to live and work. Therefore parking enforcementmust have a strong customer focus to ensure visitors return year after yearmaintaining the vitality of the town.

1.4 The borough has a population of 136,900 with a higher percentage ofpeople being over the age of 65 years. Vehicle ownership is high with over45% of the population owning one car or van and a further 28% owning twocars or more per household.

1.5 It is important to ensure parking facilities and accessibility are not onlyadequate for residents but visitors also. Getting the balance right betweeneffective enforcement and maintaining a welcoming approach is not alwayseasy to achieve.

2.0 BACKGROUND

2.1 The responsibility for enforcement of parking regulations transferred to theborough on 2 April 2002. This effectively gave the Council the power tomanage parking in a way that would achieve our transport aims, strengthenenforcement and generate the resources to invest in sustainable transportinitiatives. Prior to this date enforcement of parking restrictions was

undertaken by the Police, but following the transfer of the traffic wardenService, the Council was able to enforce parking restrictions through the issuePenalty Charge Notices (PCNs) under the Road Traffic Act 1991.

2.2 The parking service is responsible for the following key areas ofenforcement and other parking related functions:

On street parking

Off street parking through Council car parks

Resident Parking

Enforcement of parking regulations

Processing of statutory notices and dealing with challenges,Representations and appeals


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Recovery of parking debt through employment of bailiffs

Permit administration

Car park and parking meter maintenance

Vehicle crime reduction working in partnership with the police

Contributes to changes in parking policy and strategy

2.3 The introduction of Part 6 of the Traffic Management 2004 Act on 31March 2008 changed the legal framework and in turn the way the parkingservice was managed and operated. The following section outlines thesechanges in more detail.

3.0 PART 6 TRAFFIC MANAGEMENT ACT 2004

3.1 Part 6 of the Traffic Management Act 2004 (TMA), which came into effecton 31 March 2008, replaced the Road Traffic Act 1991 (RTA) and changedthe way in which parking enforcement was delivered in the borough.

3.2 The TMA largely brought the powers of London and non-Londonenforcement authorities in line in order to provide better consistency acrossthe country but at the same time allowing parking policies to suit localcircumstances. The TMA seeks to ensure a system that is fair to motorists aswell as effective in enforcing parking contraventions.

3.3 Some of the key changes that came into effect on 31 March 2008 areoutlined below:

There are two levels of PCN depending on the type of contravention(beach of parking restriction). The more serious contraventions suchas parking on double yellow lines, or parked in a disabled bay withoutdisplaying a blue badge, attract a higher level of PCN, which is 70(reduced to 35 if paid within 14 days). The less seriouscontraventions such as not displaying a valid pay and display ticket orbeing parked after the expiry of paid time attracts the lower PCN, whichis 50 (reduced to 25 if paid within 14 days).

Parking attendants became Civil Enforcement Officers (CEO)

A PCN can be posted if the CEO is prevented from issuing it as a resultof verbal and physical abuse, and if the driver drove away before the

PCN was issued. There is joint responsibility with the Police for the enforcement of

crossings e.g. pelican crossings and zig-zag markings.

Representations against the issue of a PCN must be responded towithin 56 days of receipt.

3.4 To help the general public understand parking policies better, the TMAplaced a responsibility on Councils to publish parking policies and guidelines.A copy of Borough of Pooles parking and enforcement policies can be foundby following the links to parking on www.boroughofpoole.com. Theenforcement guidelines also includes a list of parking contraventions, PCNlevels and the circumstances under which we may consider cancelling a PCN.


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4.0 PARKING POLICY AND STRATEGY

4.1 Parking restrictions are in place for road safety and traffic flow purposesand to provide on and off street parking facilities for residents, shoppers,

businesses and others. Charges are made for some of these services andenforcement of regulations and controls are therefore required. This does notmean we want to issue a high number of PCNs since the purpose of parkingenforcement is not aimed at generating income.

4.2 Controlling the supply and cost of car parking are effective ways ofencouraging the use of alternatives to the car, reducing congestion, noise andpollution. In addition, managing the parking space in residential areas canimprove the quality of life for residents.

4.3 The parking service contributes to the wider transport aims and objectives

as detailed in the Councils Local Transport Plan. Parking policies relating toenforcement have also been devised in the context of the Councils keycorporate objectives, which are:

Revitalising the town centre

Reducing Pooles carbon footprint

Meeting the needs of the ageing population

Improving efficiency and effectiveness

4.4 We aim to meet these objectives by:

a) Providing adequate parking provision for residents and visitorsb) Balancing the demand for parking in order to enhance the viability and

attractiveness of the borough, reduce congestion, improve air qualityand health, and promote sustainable travel patterns and behaviours

c) Facilitating the movement of bus operators and emergency services byensuring they are not impeded by illegally parked vehicles

d) Meeting the needs of people with disabilitiese) Meeting the needs of cyclists and motorcyclistsf) Facilitating adequate loading and unloading facilities for businesses

and shops without causing congestion and delay to general traffic

g) Reducing long stay and commuter-based car parking

4.5 We want to provide a parking service that is fair, consistent andproportional, in addition to well managed car parking facilities that are safeand convenient providing adequate disabled parking bays that are close toamenities.

4.6 The Government has set out four key shared priorities that highwayauthorities must achieve. Parking policy directly affects each of these sharedpriorities in the following way:

Safety: This includes maintaining and enhancing personal safety andsecurity in using on and off street parking facilities


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Accessibility: Providing short-stay parking in locations where use of acar is the most appropriate means of transport e.g. to meet the needsof those with mobility problems.

Air Quality: Managing the cost and availability of parking encouragesuse of more sustainable modes of transport other than the car

contributing to improvements in air quality. Congestion. Managing the cost and availability of parking encourages

the use of more sustainable modes of transport other than the car, andreduces congestion.

5.0 PARKING RESTRICTIONS

5.1 Parking restrictions play an important part in helping to achieve the aboveaims and objectives. Borough of Poole has the following restrictions in place:

Stopping or waiting restrictions (clearways, yellow lines, school keepclears etc)

Resident parking permit areas only

Restriction zone

Pay and display parking

Limited parking bays

Bays designated for specific users such as disabled bays, loading andunloading.

5.2 The restrictions are introduced through Traffic Regulation Orders and arecommunicated to motorists through road markings and/or signage, which

have been approved by the Department of Transport.

5.3 Restrictions may have been introduced as a result of a need identified bylocal residents, ward members or other interested parties such as localbusiness groups, emergency services or bus operators.

5.4 When parking, motorists must read the nearby signage and ensure theyare aware of the restrictions in place and when restrictions apply. Whereparking bays are provided, vehicles should always be parked wholly within themarkings of that bay.

5.5 Information concerning parking and examples of road markings andsignage can be found in the Highway Codeand in the Department forTransport Know Your Traffic Signs booklet. These publications and otheruseful information relating to parking can be found on the Department ofTransports website www.dft.gov.uk.

6.0 PARKING ENFORCEMENT

6.1 CEOs are responsible for issuing PCNs to vehicles that are parked incontravention of the regulations. CEOs also assist the public in providingadvice on parking, inspect equipment such as pay and display machines,report defective traffic signs and lines, and issue warning notices.


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6.2 The number of PCNs issued from 1 April 2008 to 31 March 2009 was18,611. The number of PCNs issued between 1 April 2007 and 31 March2008 was 19,567. The number of PCNs has fallen due to improvedcompliance and better communication of the regulations.

6.3 CEOs are employed by Borough of Poole and trained to the higheststandard of customer service and legislation. The Council is an accreditedNVQ centre providing training not only to CEOs employed by the Council butalso for those working for Bournemouth and Christchurch Councils.

6.4 To help them carry out their duties, CEOs are equipped with the latesthandheld technology, cameras and mobile phones. Whilst performance ofCEOs is monitored, they are not set any targets regarding PCNs issued.They are salaried employees of the Council who receive no performancerelated bonuses, or other incentives.

6.5 There are 18 CEOs plus two senior CEOs, three supervisors and fourseasonal CEOs responsible for ensuring compliance with on and off streetparking regulations. Frequency of patrols by CEOs is largely dependent onthe area, with high congestion areas, key bus routes, resident parking areasand traffic sensitive routes receiving a greater number of patrols. Thedeployment of CEOs is sufficient to cover parking restrictions in the borough,although priority is given to those areas where the most parking problems areexperienced such as the town centre.

6.6 Visits and patrols are not undertaken on specific days or times but insteadare varied to ensure greater compliance with the regulations. Wherecompliance is high, enforcement is reduced and where there is poorcompliance, enforcement is increased.

6.7 In some areas residents have paid for a permit to park in a road close totheir home. There are also pay and display parking bays on street and in ouroff street car parks. Naturally permit and ticket holders expect a level ofparking enforcement to take place and the number of patrols in these areasreflects the needs of permit holders ensuring space is protected for them andto the availability of pay and display spaces.

6.8 Some enforcement is carried out by CEOs on moped. Mopeds are usedby CEOs to enforce parking restrictions in the outer regions of the boroughand to provide a speedier response to operational hot spots. In the summerCEOs use bicycles to assist with enforcement of the regulations around thebeaches.

6.9 We do not operate a clamping and removal service. These activities arecarried out by some private companies on private land and on some housingestates, which are not managed by the Councils parking service. There arecurrently no plans to introduce clamping or removal of vehicles that arebreaking the parking rules in relation to the highway and Council owned car

parks.


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6.10 Parking enforcement is aimed at encouraging compliance with parkingcontrols. At the same time we need to be sufficiently flexible to ensure theservice can address specific problems or issues as they arise. Parkingenforcement is not managed in isolation but works with other sections of theCouncil, and with outside partners to address a wide range of issues and

problems including parking outside schools and problems encountered by theemergency services and bus operators.

6.11 CEOs visit every school at least once a month per term time toencourage greater compliance with the regulations. Work has also takenplace to educate parents about the dangers of parking on zig-zags through aseries of slides shown in key locations in the borough such as doctorssurgeries. The hard-hitting campaign was run in school term times duringearly part of 2009 and will continue into the autumn.

6.12 Blue Badges

a) The Blue Badge scheme provides a national range of parking concessionsfor disabled people with severe mobility problems who have difficulty usingpublic transport. The scheme is designed to help severely disabled people totravel independently, either as a driver or passenger, by allowing them to parkclose to their destination. Over 9,000 Blue Badges have been issued toresidents in Poole.

b) Details of the scheme, the concessions applicable and the responsibilitiesof Blue Badge holders can be found in the Department of Transportsbooklets, which can be obtained from Borough of Pooles Adult SocialServices Commissioning team on telephone number 01202 633605 or by e-mail [email protected].

c) The national scheme only applies to on-street parking. It does not apply tooff street car parks. However we provide free parking in all off street surfacecar parks for tax-exempt vehicles, although payment is required in the multistorey car parks. We review the provision of disabled spaces in all our carparks and on street twice a year to ensure it meets the needs of Blue Badgeholders.

6.13 Abandoned and Untaxed Vehicles

a) We support the work of the Driver Vehicle Licensing Agency (DVLA) byreporting untaxed vehicles. The CEOs report any untaxed vehicles that areseen parked on the highway during the course of their patrols. Once anenforcement notice has been issued a copy is left on the car and details aresent to the local DVLA office so unpaid tax can be recovered. From April2008 to March 2009 a total of 514 enforcement notices were issued by CEOs.

b) Environmental and Consumer Protection Services (ECPS) is responsiblefor removing untaxed and abandoned vehicles. From April 2008 to March

2009 a total of 26 abandoned vehicles were removed.


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6.15 Littering and Dog Fouling

CEOs report incidents of dog fouling and littering to ECPS so the appropriateenforcement can be taken. A total of nine reports were made from April 2008to 31 March 2009.

6.16 Signs and Lines

Signs and lines are needed to communicate the parking restrictions to everymotorist. Inevitably signs and lines become worn, damaged and sometimesvandalised. A comprehensive review of signs and lines in the borough wasundertaken in 2007/2008. There is an on-going programme of maintenanceand repair to ensure signs and lines continue to be adequate for the purposesof enforcement.

6.17 Air Quality

The Council monitors nitrogen dioxide (NO2) levels at 19 different sites

throughout Poole. The graph below shows how levels of NO2 have fallenover the past two years.

7.0 CHALLENGES, REPRESENTATIONS AND APPEALS

7.1 PCNs are disputed for a wide range of reasons so it is crucial that reliable

systems exist along with well-trained staff to deal with challenges,representations and appeals received.


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7.2 From 1 April 008 to 31 March 2009 there were 53 appeals made to theTraffic Penalty Tribunal (TPT) and considered by an independent ParkingAdjudicator. The Parking Adjudicator allowed 20 appeals (i.e. in favour of themotorist), and 26 were refused (i.e. in favour of the Council). The Council did

not contest seven appeals. This represents an appeal rate of only 0.28% ofall PCNs issued.

7.3 The process of considering challenges, representations and appeals is alegal process. We must keep a full and accurate record of all challengesmade and responses given. This is the reason why all correspondence(challenges, representations and appeals) must be in writing (by letter or e-mail).

7.4 All challenges and Representations are thoroughly considered and eachcase is decided upon its own individual merits. Extenuating or mitigating

circumstances are taken into account. We have discretion to cancel a PCN atany point in the process. Policies for handling appeals and the way weexercise our discretion is set out in the Cancellation Guidelines, which can beobtained by following the parking links on www.boroughofpoole.com.

7.5 The team of parking officers who investigate and consider the challenges,representations and appeals are highly trained in all aspects of parking andassociated legislation. Only authorised officers can cancel a PCN. Electedmembers have no discretion in this respect and cannot influence the parkingofficers decision to cancel a PCN.

7.6 To avoid allegations of inconsistency, favouritism or bribery, once a CEOissues a PCN they do not have the discretion to cancel or withdraw it. Ifsomeone wishes to dispute the PCN this must be done through the challengeprocess, which is detailed on the PCN.

7.7 A flow chart detailing the statutory process and the various stages ofchallenge, representation and Appeal can be found by visiting www.patrol-uk.info.

7.8 Under the TMA we must respond to challenges and representations within

56 days of receipt. The table in section 14 of this report (page 19) providesinformation on our response times at the various stages of the process. TheTPT collates information on appeals for all the authorities outside London.Further information on this can be found by visiting www.patrol-uk.info orwww.trafficpenaltytribunal.gov.uk.

7.9 We have a duty on behalf of Borough of Pooles Council Tax payers toensure we recover outstanding debts in relation to PCNs. If a PCN remainsunpaid then we will register the debt at Northampton County Court so we cantake recovery action through the Councils bailiff company.


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8.0 DEBT RECOVERY

8.1 We prefer to see matters relating to PCNs settled at an early stage of theprocess either through payment or by way of a successful appeal rather thanhaving to resort to the use of these powers

8.2 When a PCN remains unpaid, the Council will ultimately instruct bailiffs torecover the amount outstanding. The bailiff is also entitled to add their fees tothe amount due to the Council and can seize goods such as a vehicle, whichcan then be sold at auction to cover the outstanding debt.

8.3 The Councils bailiff recovered 44,000 on our behalf from 1 April 2008 to31 March 2009.

8.4 Some PCNs are unrecoverable and as a result must be written off. Eventhough we employ a bailiff to assist in recovering legitimate debt owed the

Borough, some warrants are returned to us as unable to trace or no effectsto recover. A warrant, which cannot be recovered upon, must be returned tothe Council.

9.0 CAR PARKS

9.1 We have over 40 on and off street car parks, including four multi storeycar parks. In all the parking provision is more than 8,000 parking spaces plusmore than 250 parking bays dedicated to Blue Badge holders. The list andmap showing the Council owned car parks in Poole and respective chargescan be found by visiting www.boroughofpoole.com and following the links toparking. Alternatively a leaflet can be obtained from public counters orprovided by contacting 01202 262152.

9.2 Cost of car parking is set at a level that aims to strike a balance betweenthe Councils transportation policies, the satisfaction of customers andoccupancy levels of the car parks. The income raised through car parkcharges is an important source of revenue for the Council raising over 4mper annum.

9.3 Nineteen of the Councils car parks have been awarded ParkMark

status. These awards are given to car parks that have a low crime rate, andwhere good management practices have been demonstrated. Accreditedassessors from Dorset Police and the British Parking Association inspect thecar parks before awarding ParkMark status. Further information on thescheme can be found by contacting www.saferparking.com orwww.britishparking.co.uk.

9.4 Car Park Machine Replacement

a) In February 2008, we replaced the car parking equipment in the followingmulti storey car parks:


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Quay Visitors

Shopping Centre 1 and 2

High Street

Dolphin Centre

b) New barriers were also installed in the following surface car parks:

Sandbanks

Sainsburys in Poole town centre

c) It was necessary to replace the equipment because of increasingmaintenance costs and unreliability of the old equipment. The new equipmentand machines are not only more reliable but are more accessible forwheelchair users and offer motorists the option to pay by cash, debit andcredit card. They also provide a range of different language options in

addition to English, including French, Spanish and Polish.

10. PERMIT ADMINISTRATION

10.1 The ever-growing demand on the kerb space and the highway meansthat it is sometimes necessary to give priority to certain motorists. Forexample resident parking permit schemes are designed to give priorityparking to residents so they are able to park close to their homes.

10.2 We issue over 23,000 permits and season tickets to accommodate theneeds of residents and those working in the borough. The following is a list ofresident parking schemes in the borough:

Old town zone A

Sterte zone B

Civic Centre zone D, G and H

Tudor Road zone F

Park Lake Road/Kingland Road zone I

County Gates zone K

Hecford Park zone M

Ashley Road zone N Baiter Park zone P


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Cardigan/Wills Road zone Q

Benbow Crescent zone R

Florence Road zone S

Cinnamon Road zone T

Seldown zone U

Seldown Residents Home zone St Marys Road residents car park

Green Road residents car park

11. TRAINING

11.1 The provision of a high quality parking service is dependent on the skillsand experience of the parking staff. From April 2008 to March 2009 a total of12,912 was spent on training for all parking staff covering issues such as:

Customer services (NVQ and in house courses) Health and safety

Conflict management

Equalities and diversity

Cultural awareness

Motivation and team building

Legislative training in TMA

Train to Gain maths and English

12. SERVICE DEVELOPMENTS 2008 - 2009

12.1 Traffic Management Act 2004

a) The most significant change for the parking service was the introduction ofthe TMA on 31 March 2008. Prior to implementation and in the very earlystages after implementation, staff had to be trained in the new legislation andin the use of new equipment. CEOs were allocated with new handhelds andthe parking IT system had to be upgraded to ensure it was TMA compliant. Arevision of stationery and Traffic Regulation Orders also had to beundertaken.

12.2 RingGo

a) Mobile phone parking using debit and credit card was introduced on 4August 2008, initially on a trial basis for six months. However following asuccessful take-up of the new service, it was made permanent following aprocurement process that took place in February 2009.

b) A total of 4,500 customers used RingGo from 4 August 2008 to 31 March2009 and is proving increasingly popular with motorists.


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12.3 Pay on Foot Replacement Programme

a) As indicated in section 9 of this report, the parking equipment in theboroughs multi storey car parks and barriers in two surface car parks wasreplaced. ZEAG UK Ltd was the nominated contractor, appointed on 30November 2008 following a procurement process to undertake the installationof the new equipment.

b) This was a challenging, complex and technical project but the newequipment was installed with minimum disruption to customers.

13. SERVICE DEVELOPMENTS 2009 - 2010

13.1 Traffic Management Act 2004 (additional powers)

The TMA is likely to provide local authorities additional powers such asenforcement of moving traffic contraventions e.g. banned right turns. We willcontinue to monitor progress with this and embrace any new powers grantedthat will strengthen the Councils overall transportation aims and objectives.

13.2 Enforcement of Dropped Footway and Double Parking

Recent changes in regulations allowed local authorities operating civil parkingenforcement to issue PCNs to vehicles parked across a dropped footway andthose that have double-parked i.e. parked 50cm from the kerb, without theneed for signage and changes to Traffic Regulation Orders. During thecourse of 2009/2010, procedures will be put in place to begin enforcement ofthese parking contraventions.

13.3 Three-year Parking Strategy

A review of the car parking charges and tariff structure for the next three-

years will be undertaken. In addition to new charges, the strategy will alsopropose free parking in surface off-street car parks for Blue Badge holders, a


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simpler hourly rate tariff, development of park and ride facilities, changes inpermit application process to include on-line applications. Implementation ofa three-year parking strategy, if approved, will commence in April 2010.

13.4 Bailiff Services

We currently employ one bailiff company to under take debt recovery ofunpaid PCNs. The existing contract is due to expire in March 2010 andtherefore staff within parking services will be working with colleagues inCorporate Procurement to secure the services of two bailiff companies.

13.5 Replacement of Pay and Display Machines

A number of pay and display machines within the borough have now reachedthe end of their serviceable life. This means they are increasingly unreliableand require excessive maintenance. A replacement programme is scheduled

for February 2010 and a supplier for the new pay and display machines will beappointed following a tendering exercise in December 2009.

13.6 Parking Administration

a) There is a small, dedicated team of parking officers responsible for theconsideration of challenges, representations and appeals. They also dealwith the permit administration. The team is currently located at the CivicCentre but there are plans to integrate the team into the main stream parkingservice based at St Johns House (subject to final approval). This will improvecommunication and efficiency.

b) When the move takes place, all contact from customers must be either bytelephone or in writing (subject to approval). Only in exceptionalcircumstances will personal visitors be seen. To accommodate this change,the permit IT system will be upgraded, which will allow on-line permitapplications subject to ICT constraints.

13.7 Postal PCNs (Regulation 10 PCNs)

a) There is provision under the TMA, to issue PCNs by post when the CEO

has been prevented from issuing it through threats of violence. We can alsopost PCNs when it has been issued but not given to the driver because thevehicle drove away.

b) Following changes to the parking IT system and statutory notices PCNs willbe posted to the keeper of the vehicle.

13.8 Foreign Registered Vehicles

Procedures for recovering of outstanding debts in relation to foreign registeredvehicles will be introduced using a specialist company that has contacts in

other European countries. Through this company, it will be possible to tracevehicle owners abroad and pursue outstanding PCNs.


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14. PERFORMANCE/SERVICE INDICATORS

The following table outlines the performance standards we aim to achievenext year. It also details performance standards achieved from April 2009 to

March 2010:

KeyPerformance/ServiceIndicator

Performance Standard2009-2010

Performance Achieved2008-2009

Overall recovery rate onPCNs

70% 73%

Error rate for PCNsissued by CEOs

1% or less of all PCNsissued

1.5%

Response to informalchallenges

80% responded towithin 14 working daysof receipt100% within 56 days

*88.1%

Response torepresentations

85% responded towithin 21 working daysof receipt100% within 56 days

*85%

Postal PCN 100% posted within 14days of thecontravention occurring

Not applicable

Dispatch of Notice to

Owner (except whereNotice to Owner is PCN)

100% within six months

from relevant date

100%

Referral by ParkingAdjudicator for re-consideration

No more than five Nil

Processing of permitapplications

Within 10 working daysof receipt

100%

*Information relating to performance levels achieved for 2008-2009 was determined throughsampling. Representation against immobilisation or removal is not applicable.

15.FINANCIAL AND STATISTICAL INFORMATION

15.1 Section 55 of the Road Traffic Regulation Act 1984, as amended by theTraffic Management Act 2004, requires local authorities in England to keep anaccount of all parking income and expenditure relating to civil enforcement.

15.2 The requirement relates to income and expenditure associated withPCNs and not that from pay and display or permit/season ticket issue.However for completeness tables in 15.4 and 15.5 have provided thisinformation.

15.3 Surplus money raised through on-street activity such as PCN income, isused for meeting the costs of providing the service and/or used specifically for


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highway or road improvements. Surplus funds raised through the provision ofoff-street parking facilities are used to off-set the costs of providing services tothe public such as refuse collection, waste recycling, andstreet cleansing.Without these surplus funds, those costs would have to be met through othermeans such as Council Tax.

15.4 The following table outlines income and expenditure for on-streetactivities for April 2008 March 2009:

Financial year(2008/09)


Income

Pay & display/meters 295,799 277,101

Residents &visitors permits 102,217 86,304Business permits N/A N/AOther non-PCN income 18,012 19,350PCN income 357,817 393,371Clamping/removals income* N/A N/ATotal Income 773,845 776,126Expenditure

Employees 605,958 536,547Premises 10,087 7,650Transport 28,784 31,133

Traffic Penalty Tribunal 6,235 6,839TEC (Northampton) 5,400 2,700Supplies & services 128,128 170,072Contractor payments 62,338 2,996

Support costs 248,056 230,945Depreciation/Impairment 1,451 9,190Total Expenditure 1,096,437 998,072

Surplus (Deficit) (322,592) (221,946)

.114.54555

15.5 The following table outlines income and expenditure for off-streetactivities from April 2008 to March 2009:



Income

Pay & display/meters 3,586,377 3,635,703Residents & visitors permits 494,137 451,153

Other non-PCN income 231,242 240,394PCN income 171,783 205,270


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Clamping/removals income* NA NATotal Income 4,483,539 4,532,520Expenditure

Employees 463,402 436,997

Premises 818,634 823,646Transport 24,114 26,133Traffic Penalty Tribunal 4,899 5,442TEC (Northampton) 4,600 2,300Supplies & services 147,602 319,193Contractor payments 5,999 5,291Support costs 376,498 328,371Depreciation/impairment 1,355,264 312,654Clamping/removals expenditure* NA NATotal Expenditure 3,201,012 2,260,027

Surplus (Deficit) 1,282,527 2,272,493

There is a difference in the Depreciation/Impairment costs for Off Street parking between 2007/2008 and

2008/2009 due to a change in guidance received from CIPFA on how to account for these areas.

FERENCE

15.6 The following table provides the total on and off street parking incomeand expenditure.

TOTAL ON-ANDOFF-STREET

Income 5,257,384 5,308,646Expenditure 4,297,449 3,258,099Surplus (Deficit) 959,935 2,050,547

16.0 STATISTICAL PERFORMANCE

16.1 The following table shows the number of PCNs issued, the number ofchallenges and representations received, those cancelled and written off as at1 June 2009:

Category TotalPCNs

PCNsonstreet

PCNsOffstreet

CCTV *Parking

Number of higher level PCNsissued

7,034 6,629 405 NIL

Number of lower level PCNs issued 11,577 4,890 6,687 NIL

Number of PCNs paid 14,395 9,049 5,346 NIL

Number of PCNs paid at discountrate

12,603 ,911 4,692 NIL

Number of PCNs against which an 3,930 2,078 1,852 NIL


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informal or formal representationwas made

Number of PCNs cancelled as aresult of an informal or formalrepresentation

1,979 921 1,058 NIL

Number of PCNs written off forother reasons (e.g. CEO error ordriver untraceable)

282 166 116 NIL

Number of vehicles immobilised * NIL NIL NIL NIL

Number of vehicles removed * NIL NIL NIL NIL* The Borough of Poole did not carry out these activities in the year 2008/9

16.2 The following table shows the number of appeals received from 1 April2008 to 31 March 2009:

Category TotalPCNs

PCNsonstreet

PCNsOffstreet

CCTV *Parking

Number of appeals to Adjudicators 47 33 14 NIL

Number of appeals refused (foundin the Councils favour)

*19 14 2 NIL

Number of appeals non-contested 4 2 2 NIL

Percentage of higher level PCNsissued

37.8% 35.6% 2.2% NIL

Percentage of lower level PCNsissued

61.3% 26.3% 35% NIL

Percentage of PCNs paid 77.3% 48.6% 28.7% NILPercentage of PCNs paid atdiscount rate

67.7% 42.5% 25.2% NIL

Percentage of PCNs against whichan informal or formal representationwas made

21.1% 11.2% 9.9% NIL

Percentage of PCNs cancelled as aresult of an informal or formalrepresentation

10.6% 4.9% 5.7% NIL

Percentage of PCNs written off forother reasons (i.e. CEO error ordriver untraceable)

1.5% 0.9% 0.6% NIL

Percentage of appeals toadjudicators

0.25% 0.18% 0.07% NIL

Percentage of appeals refused *40.4% 29.8% 10.6% NIL

Percentage of appeals non-contested

8.5% 4.25% 4.25% NIL

* The Borough of Poole did not carry out these activities in the year 2008/9. Please note that decisions arepending for appeals.

17.0 SUMMARY

17.1 The Annual Report is intended to provide information on:


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a) Borough of Pooles parking policiesb) Parking restrictions and why they are neededc) Enforcement protocolsd) Procedures and statistics for appeals and debt recoverye) Key parking activities during 2008/2009

f) Financial information on parking related activities for both on and offstreet

17.2 The content of the Annual Report is by no means exhaustive but whereappropriate reference to websites has been given so further information canbe obtained.

17.3 For general enquiries relating to PCNs, including advice on how tochallenge, make a representation and appeal, and for permit enquiries, pleasewrite to:

Parking Administration SectionPO Box 5038PooleDorsetBH15 2WGOr email: [email protected]

Robert PickernellActing Parking Services ManagerTransportation ServicesSt Johns HouseSerpentine RoadPooleBH15 2DX

Poole Parking Annual Report 2008-2009

Documents

Transcript of Poole Parking Annual Report 2008-2009