PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 Telecom Italia Supplier Qualification...

1PNOs-Suppliers Technical InterfacesHeidelberg, 3 March 1998

Telecom Italia Supplier Qualification and Monitoring

TELECOM ITALIA SUPPLIERQUALIFICATION AND MONITORING

SYSTEM

Michele Carmosino

Telecom Italia - Supplier Quality



SUPPLIER QUALITYSUPPLIER QUALITYSUPPLIER QUALITYSUPPLIER QUALITY

• The Line has the goal of keeping under control the Process “Supplier Quality”, aiming to manage: Procurement Marketing Supplier Qualification Incoming Quality Vendor Rating Systems

to build unified and homogeneous Interfaces for optimising Quality and related costs of Products, Services and Works purchased by the Company and by Telecom Italia Group.



PROCUREMENT MARKETINGPROCUREMENT MARKETINGPROCUREMENT MARKETINGPROCUREMENT MARKETING

• It champions: continuous studies of National and International Market constant researches of new methodologies for offer

evaluation

and the activities useful for: the management of technological innovations the redefinition of supply strategic objectives the identification of new alternative proposals

• It concretely adds new value to the procurement process as a spring of competitive advantage and as a true improvement of Sale Marketing.



PROCUREMENT MARKETINGPROCUREMENT MARKETINGINFORMATION SYSTEMINFORMATION SYSTEM

PROCUREMENT MARKETINGPROCUREMENT MARKETINGINFORMATION SYSTEMINFORMATION SYSTEM

• Procurement Marketing is split into three segments: Market Analysis Cost Analysis Benchmarking Analysis

managed by an Information System centrally implemented, whose Data Base is continuously enriched by the operative activities perfomed by the Procurement and the User Departments



SUPPLIER QUALIFICATIONSUPPLIER QUALIFICATIONSUPPLIER QUALIFICATIONSUPPLIER QUALIFICATION

• It keeps under control the definition and the management of “Supplier Qualification” Process and of the “Qualified Supplier List” for the Company and for Telecom Italia Group, by assuring:

• the expected quality levels of the Supplier in the competitions an improvement of Supplier quality level a permanent and objective observatory over the Supplier

World, obtaining a clear Vision through the management / updating of the centralised Qualified Supplier List of the Company

the transfer to the Supplier of the Company Requirements on Quality in a unified, transparent and homogeneous way



SUPPLIER QUALIFICATION SYSTEMSUPPLIER QUALIFICATION SYSTEMSUPPLIER QUALIFICATION SYSTEMSUPPLIER QUALIFICATION SYSTEM

• It is composed by three phases: Basic Economical and Financial Technical and Organisational

• It is tailored to 195 Product/Performances Categories 155 Categories require ISO 9000 certification 134 Categories require Technical / Organisational

Qualification

• Qualification is compulsory for most of the competitions



INCOMING QUALITYINCOMING QUALITYINCOMING QUALITYINCOMING QUALITY

• It assures the availability to the Internal Customer of Products / Works / Services conformant to the standards he requires, by following their life cycle, from the Identification of Needs to the Disposal, in order to achieve:

• Optimisation of life cycle costs - price + internal process costs (including costs of Quality / Poor

Quality)

Definition / monitoring of Supplier Process improvement actions- Incisive Comaking activities

- researches on new quality control methods

Supply acceptance test- not detailed and dispersive,

- but attentive and effective, according to modern methodologies



INCOMING QUALITY ASSURANCEINCOMING QUALITY ASSURANCEINCOMING QUALITY ASSURANCEINCOMING QUALITY ASSURANCE• It is performed according to the following procedures:

Conformity Control:

Lot by lot incoming control: new products or low quality problems Conformity Validation:

Product Traceability, Supplier Declaration of Conformity , availability of Test Report for every supply lot. Telecom may participate to Supplier lot tests.ISO 9000 approach

Comaking:

Set of strategic activities, aiming to Total Quality, according to Supplier and Customer competence and responsibilities.

TQM approach

• The choice is related to the Degree of Confidence of Telecom Italia in the couple Supplier / Product



VENDOR RATINGVENDOR RATINGVENDOR RATINGVENDOR RATING• It assures the evolutional development of Company wide Vendor Rating

System, to obtain indicators based on: Objective evaluation, or made objectives by Supplier acceptance Systematic evaluation Adequate sampling rate Detailed visibility over Supplier criticality / points of strength

• Final evaluations will be applied to: Qualified Supplier List management Contractual clauses Improvement trend measurement

• With the overall objective of: improving the provided quality — reducing Poor Quality costs



VENDOR RATING SYSTEMVENDOR RATING SYSTEMVENDOR RATING SYSTEMVENDOR RATING SYSTEM

• The Vendor Rating System is the continuous observatory over Supplier and Product / Performance / Service Quality

• The evaluation is based on Indexes / Indicators, tailored to the different activities to be monitored, that measure strategic components of the purchased “goods”

• The identification of the Supply types / activities to be monitored in the set of the purchased ones is based on economical, criticality and strategic aspects.



CONCLUSIONSCONCLUSIONSCONCLUSIONSCONCLUSIONS

• The effectiveness of Supplier Quality Assurance activity comes from: the high degree of integration among the involved Actors the synergy among the pursued objectives and the

requirements of the Procurement / Users departments the direct involvement and responsibilisation of the Suppliers

in the application of continuous improvement actions the decrease of Quality control costs, thank to the increase of

the possibility of trusting in the reliable Suppliers

• The existence of International Standards on Products and Process Quality helps in improving System efficiency.

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 Telecom Italia Supplier Qualification...

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