Playbook...Fitness Centre, Upper Training Deck, Gym 3 for overflow cardio and stretching, Track 1...

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Playbook Member’s Guide to Re-opening

Transcript of Playbook...Fitness Centre, Upper Training Deck, Gym 3 for overflow cardio and stretching, Track 1...

Page 1: Playbook...Fitness Centre, Upper Training Deck, Gym 3 for overflow cardio and stretching, Track 1 and Badminton and Basketball courts. › July 6: New and Existing Annual Memberships,

PlaybookMember’s Guide to Re-opening

Page 2: Playbook...Fitness Centre, Upper Training Deck, Gym 3 for overflow cardio and stretching, Track 1 and Badminton and Basketball courts. › July 6: New and Existing Annual Memberships,

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WELCOME BACK

MISSION PASSIONATE ABOUT SPORT - AND PEOPLE.

VISION Repsol Sport Centre is a world class sport and fitness facility that inspires individuals and teams to achieve their goals and dreams through innovation, expertise and passion.

VALUESSAFETY – Creating a safe environment is our number one priority. It is beyond compromise and we are responsible to ensure everyone is protected.

LEGENDARY SERVICE – The strength of our team, and respect we show for each other, empowers Repsol Sport Centre employees to continually exceed expectations of our customers and create meaningful and unique experiences, setting us apart from the competition.

EXCELLENCE – A journey of fulfillment of the organization’s strategic goals, continually raising the bar in all aspects of our business operations to forever create new competitive advantages.

INNOVATION – Bold thinking that challenges, changes and enhances the organization.

Welcome back! It gives me great pleasure to welcome you back to Repsol Sport Centre. You will notice many changes upon your return. Our teams have been hard at work making improvements to the facility, our policies, and our procedures to ensure we will continue to offer the world-class experience our facility is known for, while navigating the complexities of our ‘new normal’. We continue to make decisions based on guidance from Alberta Health Services, the City of Calgary, industry partners and our organization Mission, Vision and Values. Above all, safety continues to be our number one priority. As such, when you arrive at the Centre you will notice new cleaning protocols, social distancing requirements, equipment zoning, and plexi-glass shielding as examples of some measures that have been implemented to help ensure the safety of our employees and customers. Thank you for your ongoing support of Repsol Sport Centre. Forever Active. Forever Strong. Jeff BookeCEO, Repsol Sport Centre

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While we are adopting many new practices to ensure cleaning and safety Members also play a very importantrole in maintaining this new standard. These rules will be strictly enforced and non compliance may result in atemporary or long term ban. If you witness anyone not in compliance, please reach out to a RSC employee.

Self-monitor for COVID-19 symptoms and refrain from visiting the facility if displaying symptoms.

Do not use or move equipment that is marked unusable.

Do not share equipment.

First booking NO SHOW is a warning. All further no shows will result in a $10 No Show Fee that must be paid prior to reentering the facility.

Use hand sanitizing stations available.

Lockers and showers are available, but please use sparingly to social distance - Do not leave belongings behind.

Follow facility egress routes and adhere to activity space maximum capacities and physical distancing guidelines (6 ft apart).

Members must scan in and out. You are required to wear a mask anywhere in the facility including the activity level. (not while

engaging in an athletic or fitness activity) Refusal to wear a mask will result in denied entry for the day. If you are exempt, see page 29 for our new protocols.

Members are required to wipe down their equipment BEFORE and AFTER each use. For your convenience stations will be strategically placed throughout the facility.

CUSTOMER CODE OF CONDUCT

BOOKINGNO SHOWS

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INDEX05 OVERVIEW & AMENITIES

07 ENTERING & EXITING THE FACILITY

08 ONLINE BOOKINGS

09 FACILITY & STUDIO MODIFICATIONS

22 PROGRAMS

23 SAFETY & CLEANING PROTOCOLS

26 MANDATORY MASK PROTOCOL

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OVERVIEWThe health and safety of our Members and employees is our number one priority. We are excited to present a hybrid model for space and activity bookings. This means some spaces are bookable in 1 hour time slots - Group Fitness classes [NOT CURRENTLY RUNNING] and lane swimming. The remaining spaces are available on first come first served basis with capacity limitation for the Upper and Lower Fitness Centre, Upper Training Deck, Gym 3 for overflow cardio and stretching, Track 1 and Badminton and Basketball courts.

› Facility Hours: Monday to Friday 5am-10pm, Saturday 6am-9pm, Sunday 7am-9pm› Maximum stay in the facility is 2 hours.› If you are part of the vulnerable population consider coming to the facility during our non-peak times.

AVAILABLE (WITH MODIFICATIONS) NOT AVAILABLEOpen Basketball (see pg 14 for restrictions) Foundation LoungeOpen Badminton Summer CampsUpper & Lower Fitness Centre South Upper Training Deck (outside TechnoSpin Studio)North Upper Training Deck Multi Sport Studios 1 &2Track 1 FansTrack 2 Group Fitness ClassesWashrooms - Main concourse and locker roomsLocker Rooms/Family & Caregiver Change RoomsShowersVirtual Group Fitness ClassesPersonal TrainingElevatorsWater FountainsGyms 1-5Pools - lane swim onlyREPS StudioChild CareActive Living Programs for PreschoolersHot TubCold TubSteam RoomMeeting Room rentals

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ENTERING & EXITING THE FACILITY

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ENTERING & EXITING THE FACILITY› Dedicated Entrance and Exit Doors at South Entrance - North Entrance closed.› Line up at designated waiting area and adhere to signage.› On your first visit back to the facility, you will be required to sign a health check screening document.› Follow signage, floor decals and arrows to gain access to activity level through Customer Service gates.› Members must scan their Member cards at scanning stations.› When exiting the activity level take the regular exit, ensure that you scan out (10 Pass Cards do NOT

need to scan out) and take an immediate left and follow signage along the competition bleachers to exit out the South Entrance. (same doors you came into)

CUSTOMER SERVICE & ACCESS TO ACTIVITY LEVELS

TRAC

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Child Care Centre& Preschool Riverview

Room

Pool ViewingBleachers

Bleachers

NORTH ENTRANCE

COMPETITION GATE

SportPlaza

SOUTHENTRANCE

TechnoSpin

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Studio

UPPER TRAINING DECK

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ONLINE BOOKINGSFor your convenience, bookings for the following activities are available through the Member Portal.› Group Fitness classes [TEMPORARILY SUSPENDED]› Lane Swimming How to book?For those of you that have used the app or portal booking system previously, nothing has changed, you cansimply log in on the Member Portal as you normally would and book your spot. If you do not currently have access and are an existing Member here’s how to access the Member Portal:› Go to repsolsportcentre.com.› Click the “Member Portal” icon on the top right corner of the web page.› Click Join now.› Fill in your barcode and postal code (type in all caps with a space after 3 digits: T3K 4C5) then press register.› You will get full access to the Member Portal and be able to book spots after 24 hours of your Membership

purchase (as our system validates your Membership each overnight).

Note: New Members will receive access within 24-48 hours of Membership purchase.

› The Online Member Portal bookings are available ONLY to Annual Members and Limited Members. (10 Card, 12 Days of Fitness Pass, 30 Day Cards and Fee Assistance Pass Holders).

› Pass types that DO NOT have online booking access are: RSC staff, program registrants, facility tenants and their staff, carded athletes, Drop-in passes, VIP passes and Courtesy passes.

Booking guidelines:› For the easiest schedule experience, select BOOK BY TYPE.› Members can book 7 days in advance (on the hour). For example: If you want to book Outdoor Yoga for

6pm Thursday, you can book starting at 6pm the previous Thursday.› Participants are to show up at least 5 minutes before the class starts, as empty spots are given to drop-ins.› Participants must cancel a booking no less than 90 minutes prior to class start time

through the Member Portal.› As per the Member Playbook, first booking NO SHOW is a warning. All further no shows will result in a

$10 No Show Fee that must be paid prior to reentering the facility.› The Member Portal is fully mobile friendly, and works exceptionally well across all smartphone platforms!

How can I book a Group Fitness class or pool lane if I don’t have a Membership? › If you have a Drop-in pass, valid VIP pass or valid Courtesy Pass: � You must check in at the Customer Service desk to inquire if any spots are available up to 1 hour prior to the class/booking time. Exclusive drop-in spots now available in select Group Fitness

classes as well as pool lanes. If there are spots available, Customer Service will book you into it at that time. Otherwise, you can use our fitness centre, weight and cardio area and basketball and badminton courts on a first come first served basis based on capacity limits.

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FACILITY & STUDIO MODIFICATIONS

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INSTRUCTOR

1Station

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GYM 1Group Fitness› Capacity 30 participants per class.› 38 spots available to allow additional social distancing if desired.› Bookable 7 days in advance on the Member Portal.› First No Show is a warning. All further no shows will result in a $10 No Show Fee that must be paid

prior to reentering the facility.› Enter through Gym 1, exit through Gym 2. (follow arrows) › Late arrivals will not be allowed entry. › Class Set-up: The following classes will have equipment at your station when you arrive. For classes

with no set up or if you need additional equipment please line up in the designated area as equipment will be handed out by instructor.

�Get RIPPED! – Step and mat. �Group Power – Step, mat, bar, 2 of each weight (small, medium, large), clips.› Class clean-up: Leave all equipment at your station to be cleaned and put away by RSC staff.› Please wear masks when entering and exiting class, as per the new temporary bylaw.

ENTR

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UPDATE NOVEMBER 13: As per the Government of Alberta mandate regarding the new Covid-19restrictions impacting Fitness Centre’s, Group Fitness classes are temporarily suspended.

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ENTRANCE/EXIT

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GYMS 2 & 3Gym 2 - Basketball (check online schedule for available court locations)› Capacity 6 courts› Basketball is on a first come first served basis.› Max 1 person per court. No group play at this time.› Basketballs will be available, however you are encouraged to bring your own as they may be in limited

quantities due to extra cleaning required.› Basketball is ONLY available during the following times: � Mon-Fri: 5am-6pm � Sat: 6am-5pm � Sun: 7am-5pm.

Gym 3 - Stretching & Overflow Cardio › Capacity is included with overall Fitness Centre number. › Enter and exit through Weight Room in Fitness Centre. › Stretching mats available for use. Place used mats in marked area to be sanitized. Please clean all other

equipment after use. › Cardio equipment - first come first served - clean equipment before and after use.

GYM 2GYM 3

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GYMS 4 & 5Gym 4 - Badminton (check online schedule for available court locations)› Badminton is on a first come first served basis.› Badminton is to be played with people in your same household ONLY.› Capacity 2 courts - Max 4 people per court.› Bring your own birdie or borrow from the Fitness Centre.

Gym 5 - Basketball › Capacity 4 courts - see protocols on page 14.

GYM 5GYM 4

TRACK CLOSED

TRACK CLOSED

ENTRANCEEXIT

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FITNESS CENTREIncludes: Upper Fitness Centre, Lower Fitness Centre, Upper Training Deck, Gym 3

› Total Capacity 140› Equipment is available in all areas on a first come first served basis.› To allow easy access to equipment traffic is two way and set up as per physical distancing guidelines.› Please adhere to physical distancing protocols.› Members are responsible for cleaning equipment before and after use. This will be strictly enforced

and monitored by Fitness Centre staff.› Monitored entry and exit.› Masks are to be worn while moving between areas of the Fitness Centre and until you commence your

workout (in the hallways, between the lower and upper fitness zones) but not during physical activity.› The following equipment is available to borrow -place in marked bin after use.

PERSONAL TRAINING STUDIO› Capacity 9› Bookable through Personal Trainer only.› Enter and exit through outdoor Personal Training entrance, located at the North end of the building.

Your trainer will greet you to gain access.› Clients that are Members, wishing to use any other area of facility before or after their session must

enter through the South Entrance and swipe in.

Ab strapsAb wheelsAgility conesAgility laddersAssorted sports ballsBadminton racquetsBalance PadsBasketballsDip beltsFatGrips

Forearm rollersFractional platesGlidersLifting beltsPush up handlesRolling ballsRumble rollersShuttlecocksSit-fits

Skipping ropesSmall dumbbellsSmall kettlebellsStop watchesSquat padsTherabandsVersa loopsWomens’ olympic barWoody bands

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TRACK 1› Capacity 20› Enter through South stairs in Gym 1 .› Exit through North stairs leading down to the Fitness Centre.› Physical distancing must be adhered to at all times.

TRACK DIRECTIONMonday, Wednesday, Friday & Sunday - CounterclockwiseTuesday, Thursday & Saturday - Clockwise

› Use outside lane only unless passing› Pass using the inside lane› No running side by side› No going the wrong direction› Please clear track when booked by other groups

PASSING LANE- 200m

CLOSED

CLOSED

USE THIS LANE - 224m

EXITONLY

ENTRYONLY

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STRENGTH & BALANCE STUDIO› Capacity 20 › Bookable 7 days in advance on the Member Portal.› First No Show is a warning. All further no shows will result in a $10 No Show Fee that must be paid

prior to reentering the facility.› Entering the Studio: Line up outside the Learning Room in front of the studio door. Arrive 10

minutes prior to class and the instructor will safely guide you to the studio. › Exiting the studio: Instructor will direct participants out of the studio.› Late arrivals and early dismissal not permitted.› Cubbies are not available outside studio; please keep all belongings, including shoes with you.

Shoes are allowed in the studio.› Please bring your own mat and yoga props, as these are not available to borrow.

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UPDATE NOVEMBER 13: As per the Government of Alberta mandate regarding the new Covid-19restrictions impacting Fitness Centre’s, Group Fitness classes are temporarily suspended.

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REPS STUDIO› Class capacity 12 (only 6 participants on bags at a time)› Classes bookable 7 days in advance on the Member Portal. › First No Show is a warning. All further no shows will result in a $10 No Show Fee that must be paid

prior to reentering the facility.› Entering the studio: Enter through Gym 2 and line up outside studio at the designated area.

Arrive 10 minutes prior to class and wait for instructor to safely guide you to the studio. › Exiting the studio: Instructor will direct participants out of the studio.› Late arrivals will not be allowed entry.› Please bring your own gloves.

› Public capacity 6› Please bring your own gloves.› Please adhere to physical distancing guidelines when choosing a bag (3m/9ft apart)

2Station

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Open area

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UPDATE NOVEMBER 13: As per the Government of Alberta mandate regarding the new Covid-19restrictions impacting Fitness Centre’s, Group Fitness classes are temporarily suspended.

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TECHNOSPIN STUDIO› Capacity 10› Bookable 7 days in advance on the Member Portal. › First No Show is a warning. All further no shows will result in a $10 No Show Fee that must be paid

prior to reentering the facility.› Entering the studio: Enter through Gym 1 stairs and line up on Upper Training Deck near Track.

Arrive 10 minutes prior to class and wait for instructor to safely guide you to the studio. › Exiting the studio: Instructor will direct participants out of the studio.› Late arrivals will not be allowed entry.

20Station

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Big Screen

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UPDATE NOVEMBER 13: As per the Government of Alberta mandate regarding the new Covid-19restrictions impacting Fitness Centre’s, Group Fitness classes are temporarily suspended.

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POOLSIncludes Training Pool, Competition Pool , Dive Tank and Teach Pool.

Lane Swim› Public lane swim capacity = 1 swimmer per lane.› Swimmers must book their lane on the Member Portal. They are bookable in 1 hour increments up to

7 days in advance. Maximum 1 booking per day. › There will be swim lanes available for DROP-IN ONLY Monday to Friday from 11am-3pm. No online

bookings available. Customers must reserve their drop-in spot at the Customer Service Desk.› Drop-in lanes are available on a first come first served basis and not guaranteed.

Lane Swim Guidelines› Swim in the center of lane to ensure 2m distance.› The use of goggles is encouraged to avoid mucus contamination.› Snorkels are prohibited.› You are encouraged to bring your own equipment however, the following equipment is available; flutter

boards, pull buoy, life jackets and floatation belts. Request from a lifeguard and place used equipment in designated blue bins to be cleaned after each use.

› Sport Partner groups will receive their own guidelines - more details to come.

Teach PoolThe Teach pool is available for booking on the Member Portal. Bookings will be 45 mins in duration.Three (3) booking slots will be available during each time slot throughout the day. Individuals or families ofup to 5 (from the same household) are welcome to book a time slot. When booking for a family, please onlybook the timeslot from one account, and bring the other family members along with you.

› Capacity 15 bathers.› Please ensure 2m distance is maintained between individuals/groups who are not from the

same household.› The use of goggles is encouraged to avoid mucus contamination.› Snorkels are prohibited.› You are encouraged to bring your own swim equipment however, the following equipment is available:

flutter boards, pull buoys, life jackets and floatation belts. Request from a lifeguard and place used equipment in designated blue bins to be cleaned after each use. NOTE: Toys are not available for use, and outside toys are not permitted at this time.

› For families of 6 or more, please contact the aquatics department directly to inquire about how to book.

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POOLSNORTH

NORTH

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HOT & COLD TUBHot Tub› Capacity - Maximum 5 individuals.› Available on a first come, first served basis.› Recommended maximum of 1 visit per day during busy times.› No sitting, leaning, stretching permitted on the railing.› Please enter and exit the Hot Tub using the stairs, one at a time.› Ramp use is exclusive to customers with limited mobility.› Sport Partner access is not permitted at this time. RSC program participants may access the Hot Tub

if there is space available.

Cold Tub› Capacity - 1 individual.› Available on a first come, first served basis.› Recommended maximum of 1 visit per day during busy times.› Sport Partner access is not permitted at this time. RSC program participants

may access the Cold Tub if there is space available.

= Individual seating

NORTH

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STEAM ROOMSteam Room› Capacity - 3 people. › Each person must stay at their designated seat area.› Drop-in, first come first served basis.› A cleansing shower with soap is required before entry.› Sanitize hands using the hand sanitizer dispenser located outside the door before entry.› Entry is ONLY permitted with a towel. Customer MUST be seated on a towel at all times.› The Steam Room will be closed for regular sanitation once per day between the hours of 9am-11am

Monday-Friday and 12-2pm Saturday-Sunday for a full pressure wash and disinfectant spray.

IMPORTANT:› Customers are not required and should not be encouraged to wear a face covering in the Steam Room

as per AHS Guidelines.

SEAT1

SEAT2

SEAT3

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3433 SPORT PERFORMANCE CENTRE PROGRAMSRegisterd Programs› Interval Run, Indoor Cycle, Learn2Tri, T TriBrick Training, Tri Swim, Conditioning Swim.› Members that are current 3433 program registrants get access to 3433 Sport Performance Studio.

3433SPC Customized Coaching – Gold Package› Ideal for athletes who can execute a training plan on their own as prescribed by a coach. Simplify your

training process with the added confidence from knowing an expert is developing your training plans, specifically for you. Any athlete that purchases a Gold Customized Coaching package will get a 10% discount on our Summer Tri Swim programs. Visit our Customized Coaching page for information and how to register. Available Coaches: Jack VanDyk, Carol Lindholm, Nick Ontkean.

3433SPC Strength & Conditioning› Coach Ash Allen will work with you to maximize your potential during your 30 or 60 minute session and help

you reach your athletic goals. To book a consultation with Ash Allen or purchase sessions, please contact our 3433SPC Manager Bart Ujack at [email protected]

AQUATIC PROGRAMSWe will be offering the majority of our regular group & private programs in Winter 2020. Get more information and register here. Online registration is preferred and encouraged, however registration will be available at the Customer Service desk.

All programs will be adapted to meet COVID-19 regulations. One-Off Private Lessons› To register complete the REQUEST FORM on our website or contact [email protected]

for more information.› Each lesson is scheduled for one hour and you choose the time and frequency. Swim Program COVID-19 Rules & Regulations› Instructors may choose to remain out of the water unless doing a demonstration to maintain 2m distancing.› No physical manipulation of swimmers is permitted.› Instructors and participants will remain 2m apart at all times, unless from the same household.› Most aquatic programs now have a 5min buffer in between classes to allow for social distancing when

entering and exiting the pool area and additional cleaning procedures as needed.› All aquatic programs (group and private) lower than Swimmer 4 will be parented-style.› All shared swim equipment will be disinfected between use.› Goggles are encouraged to avoid mucus contamination.› Those with children under 9 years old are required to enter the facility with their child and remain in the

course meeting area until the course begins. They must pick up their child directly from the course to ensure the child is actively supervised at all times.

› All COVID-19 safety rules and regulations will be emailed to participants prior to first lesson.

PROGRAMSUPDATE NOVEMBER 13: As per the Government of Alberta mandate regarding the new Covid-19restrictions impacting Fitness Centre’s, Group Programs are temporarily suspended.

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CLEANING & SAFETY PRACTICES

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EMPLOYEE CODE OF CONDUCT Sign a mandatory declaration prior to first shift worked.

Self-monitor for COVID-19 symptoms.

Use hand sanitizing stations available.

Maintain AHS physical distance requirements. (6 ft/2 metres)

Keep hand hygiene supplies fully stocked and accessible to customers.

Masks will be worn by all staff in public areas of the facility.

Thoroughly disinfect work space and equipment used during shift.

Launder uniform prior to next shift.

6 ft

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EMPLOYEE CODE OF CONDUCT

To prepare for our reopening we have invested in new equipment and sanitization products as well asintroduced a number of new cleaning practices and protocols. These safety measures have been put intoplace to protect the health of our Members and employees. › All employees will adhere to daily posted cleaning schedule and checklist.› All employees will be trained in cleaning measures, products, tools and equipment.› Employees will be equipped with spray bottles of EP50 and paper towels have been provided at

workstations, desks & offices.› Hand sanitizer available throughout the facility and will include: � Pump style hand sanitizer bottles of various brands like Purell, A360 SRP Hand

Sanitizer and Isagel. (all brands have the minimum required 60% alcohol or more) � Foot press, hand free sanitizer for use at South Entrance for prior to entering the facility.

Product used is Vision BioScrub Anti-Bacterial Bottle Hand Sanitizer w/Aloe. � All wall mounted hand sanitizers currently throughout the facility will now contain a

product that is 60% or more alcohol based.› Hands-free paper towel dispensers will be installed in all washroom and locker room areas.› Disinfectant wipes will be available either by a wall mounted or free standing stations throughout all

fitness areas and studios. Brands may include any of the following; Benefect Wipes, Deacon 30, or BZK.› Disinfectant mats placed at access points where outdoor footwear is now permitted including R.E.P.S.

Studio, Strength & Balance Studio and pool deck. Patrons must step onto the stationed mat, equipped with 1% Peroxide Solution prior to entering these spaces.

› Shared fitness equipment will be sprayed and cleaned with the Deacon 30.› After hours deep clean of shared equipment and spaces with Victory electrostatic sprayer and

Unitab product.› Protective barriers installed at designated locations where Customers and Members meet.› Products and solutions are subject to change due to availability

We have a Rapid Response Plan in place. › To manage symptomatic participants, spectators and staff. A rapid response plan sets out a fast-

action plan for operators when an attendee shows symptoms of COVID-19. › Our Plans include: � Immediate isolation of the symptomatic participant from others. � Consideration of suspension or temporary cancellation of the event or facility access. � Cleaning and disinfecting of all equipment and surfaces that may have come into contact with the symptomatic participant. � Performance of hand hygiene by remaining participants

CLEANING & SAFETY

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Face Coverings Bylaw: As of August 1, an enforceable, temporary bylaw requires individuals to wear a facecovering in indoor public spaces – including recreation centres, unless the person is separated from others by a barrier or is exempt.

UPDATE: Effective November 2, you are required to wear a mask anywhere in the facility including the activity level. (not while engaging in an athletic or fitness activity) Refusal to wear a mask will result in deniedentry for the day and may result in the cancellation of Membership and/or may be banned from the facility.Ifyou are exempt please see instructions on the next page.

FAQ’SQ.Does this bylaw apply to gyms/sports centres/fitness studios in Calgary?A: Yes. Gyms, sports centres, and fitness studios are considered public premises under the bylaw. People actively engaging in athletic or fitness activities in gyms, sports centres and fitness studios are exempt from the bylaw, however, people who are not engaging in such activities have to wear a face covering (for example, when entering the premises, walking to and from activities and using the public washrooms and locker rooms).

Q. What are type of face coverings are recommended?A: The type of mask you choose is solely at your personal discretion. Cloth masks or nonmedical masks provide appropriate protection. Cloth or nonmedical masks are not personal protective equipment (PPE) and should not substitute for any masks employees must wear as PPE. Likewise, face shields are not alternatives to masks, though they may be used in addition to masks for further protection. If you select a mask with logos, images or words, they must not cause offense or perpetuate discriminatory values and practices by emphasizing the differences between people or implying that one group is superior to another.

Q. Does Repsol Sport Centre sell masks?A: Yes, if you have forgotten a mask, you can purchase a disposable mask at Customer Service for $1.

Q. Are masks required for Child Care?A: The bylaw excludes schools and daycares. Thus Parents, caregivers and children over two years of age are required to wear a mask upon entry and exit into Child Care only.

Q. If I am a Personal Training or Custom Coaching client, am I required to wear a mask?A: If you enter through the South entry to Customer Service, you are required to wear a mask to and from your training area. If you enter/exit directly through the Personal Training doors and begin your work out directly, you are not required to wear a mask during your physical activity.

Q. What happens if I fail to wear a mask inside Repsol Sport Centre?A: Failure to wear a face covering where required or failure of RSC to display prescribed signage can result in a penalty of $50 from bylaw services. Further, Repsol Sport Centre has the authority to deny you entry and may result in the cancellation of Membership and/or may be banned from the facility.

Q. Are face shields considered a face covering?A: The bylaw defines face coverings that inclusively cover the mouth, nose and chin, ensuring a barrier that limits the transmission of infectious respiratory droplets. A face shield only qualifies under the bylaw if it wraps around the face and chin, fully covering the mouth, nose and chin.

MASK PROTOCOL

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Q. Will individuals need to wear a face covering if physical distancing can be achieved?A: Yes. Physical distancing in indoor public spaces is inconsistent and unpredictable and part of why thistemporary bylaw is necessary. The bylaw is written in a manner that makes it easy for citizens to understandand easy to achieve compliance.

Q. What if I am exempt from wearing a mask?A: Please inform one of our Customer Service Representatives so that an exemption alert can be added to youraccount. Please be advised that this alert will prevent your access card from opening the gate. One of ourrepresentatives will check you in each time after reviewing your exemption alert. Once in the activity level ofthe facility you may be approached by a Repsol Sport Centre employee. Simply inform them you have anexemption alert on your account.

Exceptions to the Face Coverings Bylaw include:

› Children under two years of age.› People with underlying medical conditions or disabilities inhibiting their ability to wear a face covering.› People who are unable to place, use or remove a face covering safely without assistance.› People who are eating or drinking at a public premises that offers food or beverage services.› People engaging in an athletic or fitness activity.› People who are caregiving for or accompanying a person with a disability where wearing a face covering

would hinder the accommodation of the person’s disability (for example, the ability to lip read)› People who have temporarily removed their face covering where doing so is necessary to provide or receive

a service (for example, a visit to the dentist).

Proof is not required if someone has an exception. Businesses are not expected to deny services as noteveryone is required to wear a face covering.

MASK GUIDELINES:

How to put on a mask› Before touching the mask, employees must wash hands with soap and water for at least 20 seconds.› Confirm the mask is facing the correct direction. Many cloth or nonmedical masks have only one correct orientation.› The mask should fit snugly to the face, covering the nose, mouth, and chin without gaps.

Wearing masks› While wearing a mask, employees must never touch their face.› Employees must not wear masks in a way that uncovers their nose.› Employees must not place masks on their forehead or under their chin. If a mask must be removed (such as

during an eating period), employees must follow the proper procedure.

Removing masks› Before touching the mask, employees must wash their hands.› Immediately after removing the mask, employees should either dispose of it in the proper place (if the mask

is disposable) or place it somewhere for washing before reuse (if the mask is reusable).› After removing and disposing of or storing the mask, employees must wash their hands again.› Reusable masks should be stored and cleaned in accordance with the manufacturer’s instructions

and requirements.

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