Multidisciplinary Approach and Common Pitfalls

Vicki Ibrahim

Director of Pharmacy Services

UnitingCare Health

3 August 2015

Planning for Success

2

E-Health Revolution: Easier Said than Done

3

Reality Check ?!

4

Long Running Disappointment?

“The failed promises of the Information Age add up to the longest-running disappointment in business history. On the other hand, information technology has produced an enormous transition, something that companies should be grappling with and studying every day.”

Jack WelchWorld Economic Forum, Davos, 1997

5

What Does It Take to Deliver a Promise

Project mission-set clear goals and direction for the project

Top management support - to champion the project and overcome challenges

Client consultation - ensure stakeholders are engaged

People management - develop effective multidisciplinary project teams

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What Does It Take to Deliver a Promise

Technical tasks - ensure that the required technology and expertise are available

Client Acceptance - sign off of project deliverables

Monitoring and feedback Communication to manage expectations

internally &externally Trouble –shooting- catch and resolve issues

early Project planning -understand the who, what,

how, when and where of the project

7

Road to Success

The implementation planning study Benefits realisation planning Business process mapping and redesign EMM system policy development Implementation sequence planning Change management planning Evaluation planning Education and training planning Communications planning Quality management Business Continuity Planning (operational and Ehealth)

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Begin With (and always keep) the End in Mind

People

Resources

Stakeholders

Vendors

ICT engagement

End Users

Process

Scope & Structure

Implementation plan

TESTING TESTING TESTING

MOCK 1 & 2

Time for Remediation

Data migration

Technology

Infrastructure &

Capacity

Interfaces & Integration

Devices

HIMSS Stage 4? 5? 6? 7?Brownfield vs GreenfieldContract (inclusions & exclusions)Budget Roadmap

9

IT Investment vs IT Enable Clinical Transformation

Benefit Realisation Approach= mind-set that focuses on integrating technology into business processes/systems

Shared vision & clear picture Executives/Senior Management=ROI or business results achieved through major IT investment Middle Management=understand their role in achieving these goals + resource requirement Employees= understand WHY & HOW they will contribute to the results

Three fundamentals Program Management Portfolio Management Full cycle governance

Results Chain: outcomes, initiative, contribution, assumption

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Device Integration

SurgiNet

CareNet

Medication Management

Admin Function

Medical Doctor Team

Anaesthetics

Doctor Team

Surgical Doctor Team

Interdisciplinary Collaboration

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CSFS vs FSWF

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Greenfield vs Brownfield Deployment

Big Bang approach Greater surety around planning More sustainable build prior to go-live Less opportunity for procrastination

Lead Implementation Staged build Staged procurement Selection of lead wards Stretched time lines ? More flexibility Project fatigue Legacy

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Delivering the Promise: Key Considerations

Clear understanding of benefits for each stakeholder group NB: Plan should be aligned against the benefits Effective stakeholder engagement and communication from

beginning. Ensure every staff member understands the vision, the plan,

and hat their role will be in delivering the strategic vision Clear governance model incorporating stakeholders Control and ownership of information Understand and manage complexity Shift in mindset/cultural attitudes Pragmatism over perfection Political will ICT investment Timeframe for implementation

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The Road Forward

“ Vision without action is hallucination” — anon

“ There is nothing worse than doing well that whichshould not be done at all.”

Peter Drucker

“ Every day you make progress. Every step may be fruitful. Yet there will stretch out before you an ever-lengthening, ever ascending, ever-improving path. You know you will never get to the end of the journey. But this, far from discouraging, only adds to the joy and glory of the climb.”

Sir Winston Churchill