Placid ITIL Foundation Study Guide Online
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The learning units in ITIL foundation training include principles of service management, ITIL service lifecycle, service strategies, demand management, service portfolio management, financial management, business relationship management, service design and service design processes. The key concepts of service design such as supplier management, capacity management, availability management, design co-ordination format and information security management are also discussed. Service transition processes such as change management, release and deployment management, knowledge management as well as transition and support are covered.
