PHILIPSSPEECHPROCESSING

VoiceMail AssociationVienna, 17.05.2000

Reimund SchmaldRegional Sales Director

reimund.schmald@philips.comGSM 0049-171-5591906

Contents

Philips Speech Processing Applications of Speech

Recognition in Telecommunications

Phone/Voice Portal: TalkingWeb Key Success Factors

Philips Speech Processing

Philips Electronics N.V.

Consumer Electronics

Special Products

Speech RecognitionSoftware

Philips Speech Processing

DictationHardware

Philips SpeechProcessing

Speech ProcessingConverging Markets

IT•Professional IT Market•Consumer PC Market

Device•Consumer Electronics

• Games & Toys• Automotive

•Handheld Devices•Avionics

Telephony• Call Center

• Public Network• Private Network

Vision and Mission

Vision:“Speech recognition will become a standard element in controlling appliances and entering or retrieving text or data”

Mission:“To develop, market, and service speech technology, tools and applications in close harmony with key partners and through selected channels for global markets”

Global Operational Support

•Vienna (HQ)•Aachen•Hamburg•Brussels•Portsmouth•Suresnes•Barcelona•Zürich•Johannesburg

•Sydney•Tokyo•Hong Kong•Bombay•Bangalore•Taipei

•Dallas•Cambridge•Atlanta•San Jose•Scarborough

Speech Recognition Applications

in Telecommunications

Speech Processing in Telecommunications

Call CenterCall Center& Audiotex& Audiotex

Private Private NetworksNetworks

(PBX)(PBX)

Public NetworksPublic Networks(Telcos)(Telcos)

FinanceTravel

Entertainment0-800 ServicesCustomer Care

Auto Attendant

Unified Messaging

VoicePortals Directory Assistance

Customer CareVoice Dialing

Voice Mail ControlBasic Network Commands

Centrex Email ReaderVoice Browser

Public Voice Portal

Single access point to variety of services (analog to Internet Portal)

Easy access of the services: any time, any location by mobile of fixed telephone

Combination with WAP and InternetChallenges:

Navigation (no menu driven dialogs)User InterfaceFlexibility

Public Voice Portal (e.g. Omnitel 2000)

ContentDATABASE

Internetwww.2000.it

www.2000.com

Telephone2000

(00393492002000)

WAPe WAP 2000

Citta online, per favore.

Citta Online

2000

Personalized Voice Portals:Personal Call Assistant

General or personalized information access

Speech enabled Voicemail/UMSName & number/voice activated dialingChallenges:

User InterfaceCombination of speaker dependent and

speaker independent speech recognitionDensity

talkingweb Portal Services

Idea oftalkingweb

bring actual information on the phone

bring Internet (HTML 4.0) content on the phone

make Internet available for all subscribers

What istalkingweb?

1st German Internet Portal which is available on the phone (01805wwwtalk)

Provide access to Internet services any time from any place PC-less Internet

Internet browsing via the phone using voice Voice access to public web sites Voice access to personal web sites Information output via artificial speech (TTS) or

audio data Combination of Public and Personalized Voice Portal

Public Services oftalkingweb?

Examples:NewsFinanceTravelWeatherSportsYellow Pages

Personal Services of talkingweb

ExamplesE-Mail readingPortfolioBookmarksExecutive Services

mytalkingweb

29.09.99 Name/Thema 18

Configuration ofmytalkingweb

www.mytalkingweb.de

29.09.99 Name/Thema 19

Speech Recognition

Speech Synthesis

Call Handling

Speech Recognition

Speech Synthesis

Call Handling

talkingweb

Internet

Voice Browser

talkingweb

Internet

Voice Browser

TWTP HTTP

Ca

lls

Inte

rnet

Telephony Front-End talkingwebPortal

Architecture oftalkingweb

Key Success Factorsfor Speech Technology

Key Success Factors

Excellent Speech Technology

Implementation/Ergonomy

Right Introduction of Service in the Market

Visit us at

http://www.speech.philips.com/telephony