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Person's NameYour CILCA 360 feedback report

Month 20YY

Your results

This report brings together feedback given by:

Your view 1 response

Direct manager 1 response

Peers 4 responses

Direct reports 6 responses

Summary of top strengths and areas to improve

The goal of 360° Feedback is for you to use the feedback for your personal development, to help you grow

and achieve more in your career.

You were given feedback on 64 different areas. We recommend that you focus on your top strengths and

areas to improve, listed below.

Your top 5 strengths

1. 6-09. Enables best life for customers

(Standards)

2. 6-06. Manages risks to customers (Standards)

3. 6-05. Tailors services to needs (Standards)

4. 6-04. Optimises customer health (Standards)

5. 6-02. Informs customers about choice

(Standards)

Your top 5 areas to improve

1. 2-08. Deals with poor behaviour (Others)

2. 2-09. Manages team conflict (Others)

3. 2-10. Challenging situations (Others)

4. 5-04. Innovative (Change)

5. 2-07. Provides clear feedback (Others)

Each person gave you a score (out of 5) for your

current performance for each of the areas in the

assessment. Your top 5 strengths are the areas

for which, on average, you were given the highest

scores.

Each person also gave you a score for your

desired performance. The top 5 areas to improve

are those for which the gap between your current

performance and your desired performance is

largest.

2

Current Performance (average) Desired Performance (average)

3.0

3.5

4.0

4.5

5.0

●

● Ethical

Achievement

● Vision & Values

● Inspiration & Motivation

● Person Centred

● Human Resources

● Develops

● Adaptable

● Quality Relationships

●

Wellbeing

Integrity

Self Awareness●

● ●

Governance

Finance

●●

Strategic ●

Std 8 - Org Governance

Std 7 - Human Resources

Std 5 - Org Service Environment ●

Std 4 - Supports for Daily Living ●

Std 3 - Personal & Clinical Care ●

Std 2 - Planning with Consumers ●

Std 1 - Consumer Dignity & Choice ●

Change Management ●

Std 6 - Feedback & Complaints ●

Creativity & Innovation

Safety

●

●

Aged Care Standards

LeadingSelf

LeadingOthers

LeadingPurpose

LeadingBusiness

LeadingChange

High Level Snapshot

The High Level Snapshot below shows all of the competencies you were assessed against and the average scores, for each of the sub-domains, given by people assessing you (not including your own score).

CILCA

HIGH LEVEL SNAPSHOT

Person's Name

The following Domain Detail snapshots will offer further feedback in detail within each of the Domains


3.0

3.5

4.0

4.5

5.0

●Self respecting

● Copes well

● Calm under pressure

Owns mistakes

Sincere●

Empowers ethical choices

Discusses ethical issues

Respects others

Enthusiastic approach ●

Aware of impact on others

Wellbeing

IntegritySelf

Awareness

Ethical

Leading Self Detail Snapshot

The Leading Self Detail Snapshot below shows all of the competencies you were assessed against and the average scores, for each question, within each of the sub-domains, that sit within the Self Leadership domain, given by people assessing you (not including your own score).

CILCA

LEADING SELF SNAPSHOT

Person's Name

Practices self-care

●

What are your greatest opportunities to make a difference within the Leading Self domain?


Leading Others Detail Snapshot

The Leading Others Detail Snapshot below shows all of the competencies you were assessed against and the average scores, for each question, within each of the sub-domains, that sit within the Leading Others domain, given by people assessing you (not including your own score).

CILCA

LEADING OTHERS SNAPSHOT

Person's Name

What are your greatest opportunities to make a difference within the Leading Others domain?

● Communicates effectively

Effectively manages time

Provides clear feedback

● Follows through

Adapts approachto achieve

Empowers others' solutions

Deals with poor behaviour

Manages team conflict

Challenging situations

●

Shares responsibility

QualityRelationships

Adaptable

Human Resources

Develops

3.0

3.5

4.0

4.5

5.0


CILCA

LEADING PURPOSE SNAPSHOT Person's Name

3.0

3.5

4.0

4.5

5.0

Vision & Values

Overcomes barriers

● Includes customers

●

Build rapport with customers

● Partners with customersCo-ordinates with services

Engages in the vision

Inspiration & Motivation

Person Centred Focus

What are your greatest opportunities to make a difference within the Leading Purpose domain?

Leading Purpose Detail Snapshot

The Leading Purpose Detail Snapshot below shows all of the competencies you were assessed against and the average scores, for each question, within each of the sub-domains, that sit within the Leading Purpose domain, given by people assessing you (not including your own score).

Leading Business Detail Snapshot


CILCA

LEADING BUSINESS SNAPSHOT Person's Name

Leading Business Detail Snapshot

The Leading Business Detail Snapshot below shows all of the competencies you were assessed against and the average scores, for each question, within each of the sub-domains, that sit within the Leading Business domain, given by people assessing you (not including your own score).

What are your greatest opportunities to make a difference within the Leading Business domain?

Leading Change Detail Snapshot

3.0

3.5

4.0

4.5

5.0

Finance

Achievement

Governance

Safety

Realistic outcome goals

Allocates resources

Follows legislation

●

Effectively budgets

Manages finances

● Follows P&PFollows site safety practices

Models ethos of safety

Values staff safety

Values client safety

Actively cares

Protects financial assets


3.0

3.5

4.0

4.5

5.0

Strategic

Creativity & Innovation

Change Management

● Generates new ideas

InnovativeIdentifies strategic op's ●

Asks questions during change ●

Seeks better waysAdjusts well to change ●

Leading Change Detail Snapshot

The Leading Change Detail Snapshot below shows all of the competencies you were assessed against and the average scores, for each question, within each of the sub-domains, that sit within the Leading Change domain, given by people assessing you (not including your own score).

CILCA

LEADING CHANGE SNAPSHOT

Person's Name

Eager to learn

●

What are your greatest opportunities to make a difference within the Leading Change domain?

Aged Care Standards Detail Snapshot


CILCAAGED CARE STANDARDS SNAPSHOT

Person's Name

1: Consumer Dignity & Choice

8: Governance

Treats customer as partner

Risk management ●

Maintains customer privacy

●

Informs customer about choice

Provides welcoming environment

Optimises customer health

Enable best life Acts on customerfeedback

Encourages customer feedback

●

Tailors service to needs

● Promotes customer independance

● Maintains equipment

Governance systems

Incident response

Organisational confidence

Appraises work performance

Ensures staff capability

Manages risk to customers

2: Planning with Consumers

3: Personal & Clinical Care

4: Supports for Daily Living

5: ServiceEnvironment

6: Feedback & Complaints

7: Human Resources

Aged Care Standards Detail Snapshot

The Aged Care Standards Detail Snapshot below shows all of the competencies you were assessed against and the average scores, for each question, within each of the sub-domains, that sit within the Aged Care Standards domain, given by people assessing you (not including your own score).

What are your greatest opportunities to make a difference within the Aged Care Standards domain?

3.0

3.5

4.0

4.5

5.0

Your top areas to improve

Your colleagues were asked to rate both your current and desired performance. The areas that your

colleagues think you would benefit most from improving are listed below.

Review if you agree with the areas below, or if there are any surprises to discuss with your manager. You

may wish to tackle one or more of these areas in your personal development plan.

Area assessed

Desired improvement

Small Large

4-02. Realistic outcome goals (Business)

6-13. Ensures staff capability (Standards)

6-14. Appraises work performance(Standards)

5-07. Asks questions during change(Change)

1-03. Copes well (Self)

You can review all of the

areas to see if there are

others you wish to

prioritize in your personal

development plan.

5-02. Generates new ideas (Change)

2-01. Shares responsibility (Others)

2-03. Communicates effectively (Others)

4-01. Allocates resources (Business)

6-17. Org confidence (Standards)

1-04. Calm under pressure (Self)

1-07. Aware of impact on others (Self)

2-04. Effectively manages time (Others)

6-18. Risk mgmt (Standards)

1-01. Practices self-care (Self)

These areas need less

improvement and should

not be your top priority.

1-08. Enthusiastic approach (Self)

2-05. Adapts approach to achieve(Others)

2-06. Empowers others' solutions(Others)

3-06. Engages in the Vision (Purpose)

4-03. Effectively budgets (Business)

5-05. Identifies strategic op's (Change)

2-08. Deals with poor behaviour (Others)

2-09. Manages team conflict (Others)

2-10. Challenging situations (Others)

5-04. Innovative (Change)

2-07. Provides clear feedback (Others)

These 5 areas need the

most improvement

7

How different groups rated your top areas to improve

Different groups of colleagues may have different views on which areas need most improvement. This can

help to explain why certain areas have come out top, and why others have not.

Compare the views below and think about why there are differences.

Area assessed

Desired improvement (average)

Small Large Your viewDirect

managerPeers

Directreports

2-08. Deals with poor behaviour(Others)

Large Medium Medium Medium

2-09. Manages team conflict(Others)

Large Medium Medium Medium

2-10. Challenging situations(Others)

Medium Medium Medium Medium

5-04. Innovative (Change) Large Medium Medium Medium

2-07. Provides clear feedback(Others)

Large Medium Small Medium

4-02. Realistic outcome goals(Business)

Large Large Small Medium

6-13. Ensures staff capability(Standards)


6-14. Appraises workperformance (Standards)


5-07. Asks questions duringchange (Change)

Medium Small Medium Medium

1-03. Copes well (Self) Medium Medium Small Medium

5-02. Generates new ideas(Change)


2-01. Shares responsibility(Others)

Medium Medium Medium Small

2-03. Communicates effectively(Others)

Medium Medium Small Medium

4-01. Allocates resources(Business)


6-17. Org confidence(Standards)

Medium Medium Small Medium

1-04. Calm under pressure (Self) Medium Medium Small Medium

1-07. Aware of impact on others(Self)

Medium Small Small Medium

2-04. Effectively manages time(Others)

Large Medium Small Small

6-18. Risk mgmt (Standards) Medium Small Small Medium

1-01. Practices self-care (Self) Large Small Small Small

This column shows the average

amount of desired improvement.

Note: We do not include your view when

calculating this average

You can compare the

different views of

respondents below.

8

1-08. Enthusiastic approach(Self)


2-05. Adapts approach toachieve (Others)

Large Small Small Small

2-06. Empowers others'solutions (Others)

Large Small Small Medium

3-06. Engages in the Vision(Purpose)


4-03. Effectively budgets(Business)

Medium Small Small Medium

5-05. Identifies strategic op's(Change)


1-05. Owns mistakes (Self) Small Small Small Small

2-02. Follows through (Others) Medium Small Small Medium

4-05. Manages finances(Business)

Medium Medium Small Small

5-03. Seeks better ways(Change)

Medium Medium Small Small

5-06. Adjusts well to change(Change)

Medium Small Small Small

1-10. Empowers ethical choices(Self)


1-11. Discusses ethical issues(Self)


6-11. Acts on customerfeedback (Standards)


6-16. Incident response(Standards)

Small Small Small Small

1-02.Self-respecting (Self) Medium Small Small Small

4-04. Protects financial assets(Business)

Small n/a Small Small

4-06. Follows P&P (Business) Small Small Small Small

4-10. Values staff safety(Business)


4-12. Actively cares (Business) Medium Small Small Small

5-01. Eager to learn (Change) Medium Small Small Small

1-06. Sincere (Self) Small Small Small Small

1-09. Respects others (Self) Small Small Small Small

3-01. Builds rapport withcustomers (Purpose)


3-02. Includes customers(Purpose)

Large Small Small n/a

3-03. Partners with customers(Purpose)

Large Small Small n/a

3-04. Overcomes barriers(Purpose)


3-05. Co-ordinates with services(Purpose)

Medium Small Small n/a

4-07. Follow legislation(Business)


4-08. Follows site safetypractices (Business)


9

4-09. Models ethos of safety(Business)


4-11. Values client safety(Business)


6-01. Maintains customerprivacy (Standards)


6-02. Informs customers aboutchoice (Standards)

Small Small Small n/a

6-03. Treats customers aspartners (Standards)


6-04. Optimises customer health(Standards)


6-05. Tailors services to needs(Standards)


6-06. Manages risks tocustomers (Standards)

Small Small Small n/a

6-07. Promotes customerindependence (Standards)


6-08. Maintains equipment(Standards)

Small n/a Small Small

6-09. Enables best life forcustomers (Standards)


6-10. Provides welcomingenvironment (Standards)


6-12. Encourages customerfeedback (Standards)


6-15. Gov systems (Standards) Medium Small Small Small

10

Appendix: Detailed results

The detailed results give you a complete breakdown of the feedback given about you. To find feedback on

specific areas, use the index located at the end of this report.

What do the scores mean?

For each area, each person gave you a score out of 5 for both your current performance and desired

performance. The meaning of each score is shown in the scale below:

1

Not at all

2

Rarely

3

Some of the time

4

Most of the time

5

All of the time

The desired improvement is then calculated as the score for desired performance minus the score for

current performance. An average gap of 0 to 0.5 is considered small, a gap of 0.6 to 1.5 is considered

medium, and a gap larger than 1.6 is considered large.

The feedback is

grouped into 6

sections

At the top of each

section, you’ll see

the scores provided

and the amount of

desired

improvement

If the section

included text-based

questions, the

answers to those

questions are

shown below.

11

1. Leading Self

Current

performance

Desired

performance

Desired improvement

Small Large

Average scores for 1.

Leading Self

Your view 4.1 5 0.9

All colleagues 4.4 4.8 0.4

1-01. Practices self-care

(Self)

Practices self-care

Your view 3 5 2


Direct manager 5 5 0

Peers 4.3 4.8 0.5

Direct reports 4.2 4.7 0.5

1-02.Self-respecting (Self)

Is self-respecting

Your view 4 5 1



Peers 4.8 4.8 0

Direct reports 4.8 5 0.2

1-03. Copes well (Self)

Copes well with stress

Your view 4 5 1



Peers 4 4.5 0.5


1-04. Calm under pressure

(Self)

Are calm under pressure

Your view 4 5 1

All colleagues 4 4.5 0.5


Peers 4 4.3 0.3

Direct reports 4 4.7 0.7

1-05. Owns mistakes (Self)

Takes ownership of own

mistakes

Your view 5 5 0

All colleagues 4.7 5 0.3


Peers 5 5 0


1-06. Sincere (Self)

Is sincere

Your view 5 5 0

All colleagues 4.9 4.9 0


Peers 4.8 4.8 0

Direct reports 5 5 0

1-07. Aware of impact on

others (Self)

Seems aware of their impact

on others

Your view 4 5 1



Peers 4.3 4.5 0.2


12

1-08. Enthusiastic approach

(Self)

Has an enthusiastic approach

to work

Your view 3 5 2



Peers 4 4.3 0.3


1-09. Respects others (Self)

Treats all others with respect

Your view 5 5 0



Peers 4.8 4.8 0


1-10. Empowers ethical

choices (Self)

Empowers others to make

ethical choices

Your view 4 5 1



Peers 4.8 4.8 0


1-11. Discusses ethical

issues (Self)

Develops a climate of healthy

discussion around ethical

issues

Your view 4 5 1



Peers 4.3 4.5 0.2


13

2. Leading Others

Current

performance

Desired

performance

Desired improvement

Small Large


Leading Others

Your view 3.4 5 1.6


2-01. Shares responsibility

(Others)

Shares responsibility

effectively

Your view 4 5 1



Peers 3.8 4.5 0.7


2-02. Follows through

(Others)

Follows through on

commitments

Your view 4 5 1



Peers 4.8 4.8 0


2-03. Communicates

effectively (Others)

Communicates effectively

Your view 4 5 1



Peers 3.8 4.3 0.5


2-04. Effectively manages

time (Others)

Effectively manages time

Your view 3 5 2



Peers 4 4.5 0.5


2-05. Adapts approach to

achieve (Others)

Adapts approach to effectively

achieve goals

Your view 3 5 2



Peers 3.8 4.3 0.5


2-06. Empowers others'

solutions (Others)

Empowers others to find

solutions

Your view 3 5 2



Peers 4.3 4.5 0.2


2-07. Provides clear

feedback (Others)

Provides clear feedback

Your view 3 5 2



Peers 4 4.3 0.3


14

2-08. Deals with poor

behaviour (Others)

Effectively deals with

unacceptable behaviour

Your view 3 5 2



Peers 3.8 4.5 0.7


2-09. Manages team conflict

(Others)

Manages team conflict

effectively

Your view 3 5 2



Peers 3.8 4.5 0.7


2-10. Challenging situations

(Others)

Addresses challenging

situations effectively

Your view 4 5 1



Peers 3.8 4.5 0.7


15

3. Leading Purpose

Current

performance

Desired

performance

Desired improvement

Small Large


Leading Purpose

Your view 3.5 5 1.5


3-01. Builds rapport with

customers (Purpose)

Effectively builds rapport with

customers

Your view 4 5 1



Peers 4.8 4.8 0


3-02. Includes customers

(Purpose)

Ensures customers are

included in decision making

Your view 3 5 2



Peers 4.8 4.8 0

Direct reports n/a n/a n/a

3-03. Partners with

customers (Purpose)

Works in partnership with

customers to achieve care

outcomes

Your view 3 5 2



Peers 4.8 4.8 0


3-04. Overcomes barriers

(Purpose)

Acts to overcome barriers to

customer outcomes

Your view 4 5 1



Peers 5 5 0

Direct reports 4.3 4.3 0

3-05. Co-ordinates with

services (Purpose)

Effectively co-ordinates with

other care services to meet

customer needs

Your view 4 5 1



Peers 4.8 4.8 0


3-06. Engages in the Vision

(Purpose)

Engages others in the

organisational vision

Your view 3 5 2



Peers 4.3 4.8 0.5


16

4. Leading Business

Current

performance

Desired

performance

Desired improvement

Small Large


Leading Business

Your view 4.3 5 0.7


4-01. Allocates resources

(Business)

Allocates resources (people,

funding, materials, support)

appropriately to get things

done

Your view 3 5 2



Peers 4 4.3 0.3


4-02. Realistic outcome

goals (Business)

Sets realistic goals and

objectives that deliver

consistent outcomes

Your view 3 5 2



Peers 3.8 4.3 0.5


4-03. Effectively budgets

(Business)

Uses the budget effectively

Your view 4 5 1



Peers 4.5 4.5 0


4-04. Protects financial

assets (Business)

Protects organisations

financial assets within their

control

Your view 5 5 0


Direct manager n/a n/a n/a

Peers 4.5 4.5 0


4-05. Manages finances

(Business)

Effective management of the

finances within their control

Your view 4 5 1



Peers 5 5 0


4-06. Follows P&P (Business)

Follows policies and

procedures to achieve

organisational goals

Your view 5 5 0



Peers 4.8 4.8 0


4-07. Follow legislation

(Business)

Consistently follows legislation

Your view 5 5 0

All colleagues 5 5 0


Peers 5 5 0


17

4-08. Follows site safety

practices (Business)

Follows all site safety practices

Your view 5 5 0



Peers 5 5 0


4-09. Models ethos of safety

(Business)

Models an ethos of safety

Your view 4 5 1



Peers 4.5 4.5 0


4-10. Values staff safety

(Business)

Treats staff safety as a core

value

Your view 4 5 1



Peers 5 5 0


4-11. Values client safety

(Business)

Treats client safety as a core

value

Your view 5 5 0



Peers 5 5 0


4-12. Actively cares

(Business)

Actively cares about the safety

of others

Your view 4 5 1



Peers 4.8 4.8 0


18

5. Leading Change

Current

performance

Desired

performance

Desired improvement

Small Large


Leading Change

Your view 3.6 5 1.4


5-01. Eager to learn (Change)

Eager to learn

Your view 4 5 1



Peers 4.3 4.5 0.2


5-02. Generates new ideas

(Change)

Generates new ideas

Your view 3 5 2



Peers 3.8 4.3 0.5


5-03. Seeks better ways

(Change)

Regularly looks for a better

way of doing things

Your view 4 5 1



Peers 4 4.3 0.3


5-04. Innovative (Change)

Turns creative ideas into reality

Your view 3 5 2



Peers 3.8 4.5 0.7


5-05. Identifies strategic

op's (Change)

Actively identifies strategic

opportunities

Your view 3 5 2



Peers 3.8 4 0.2


5-06. Adjusts well to change

(Change)

Adjusts well to change

Your view 4 5 1



Peers 4 4.5 0.5


5-07. Asks questions during

change (Change)

Asks questions to understand

how others are adjusting to

organisational change

Your view 4 5 1



Peers 3.8 4.5 0.7


19

6. Aged Care Standards

Current

performance

Desired

performance

Desired improvement

Small Large

Average scores for 6. Aged

Care Standards

Your view 4.1 5 0.9


6-01. Maintains customer

privacy (Standards)

Maintains customer privacy

Your view 5 5 0



Peers 5 5 0


6-02. Informs customers

about choice (Standards)

Informs customers about

choices for their care services

Your view 5 5 0



Peers 5 5 0


6-03. Treats customers as

partners (Standards)

Treats customers as partners

Your view 3 5 2



Peers 4.8 4.8 0


6-04. Optimises customer

health (Standards)

Focuses on optimising

customer health when

planning

Your view 4 5 1



Peers 5 5 0


6-05. Tailors services to

needs (Standards)

Tailors care services to best

meet the customer's needs

Your view 4 5 1



Peers 5 5 0


6-06. Manages risks to

customers (Standards)

Effectively manages risks to

customers receiving services

Your view 5 5 0



Peers 5 5 0


6-07. Promotes customer

independence (Standards)

Promotes customer

independence

Your view 4 5 1



Peers 4.8 4.8 0


20

6-08. Maintains equipment

(Standards)

Ensures equipment is well

maintained

Your view 5 5 0


Direct manager n/a n/a n/a

Peers 4.5 4.5 0


6-09. Enables best life for

customers (Standards)

Enables customers to live the

best life they can

Your view 4 5 1



Peers 5 5 0


6-10. Provides welcoming

environment (Standards)

Provides a welcoming

environment

Your view 4 5 1



Peers 4.8 4.8 0


6-11. Acts on customer

feedback (Standards)

Acts on customer feedback

effectively

Your view 4 5 1



Peers 4.5 4.8 0.3


6-12. Encourages customer

feedback (Standards)

Encourages customers to give

feedback

Your view 3 5 2



Peers 5 5 0


6-13. Ensures staff capability

(Standards)

Ensures staff have adequate

skills to do their jobs

Your view 3 5 2



Peers 4 4.5 0.5


6-14. Appraises work

performance (Standards)

Regularly appraises the work

performance of staff

Your view 3 5 2



Peers 3.8 4 0.2


6-15. Gov systems

(Standards)

Contributes to effective

organisation wide governance

systems

Your view 4 5 1



Peers 4.5 4.5 0


6-16. Incident response

(Standards)

Effectively responds to abuse

and/or neglect of consumers

Your view 5 5 0



Peers 5 5 0


21

6-17. Org confidence

(Standards)

Creates confidence that the

organisation is well run

Your view 4 5 1



Peers 4 4.3 0.3


6-18. Risk mgmt (Standards)

Contributes to effective risk

management systems

Your view 4 5 1



Peers 4.5 4.8 0.3


22

Appendix index

For each area that you were assessed against, the page on which you will find the detailed results is

shown.

Area assessed Section Page

1-01. Practices self-care (Self) Leading Self 12

1-02.Self-respecting (Self) Leading Self 12

1-03. Copes well (Self) Leading Self 12

1-04. Calm under pressure (Self) Leading Self 12

1-05. Owns mistakes (Self) Leading Self 12

1-06. Sincere (Self) Leading Self 12

1-07. Aware of impact on others (Self) Leading Self 12

1-08. Enthusiastic approach (Self) Leading Self 12

1-09. Respects others (Self) Leading Self 13

1-10. Empowers ethical choices (Self) Leading Self 13

1-11. Discusses ethical issues (Self) Leading Self 13

2-01. Shares responsibility (Others) Leading Others 14

2-02. Follows through (Others) Leading Others 14

2-03. Communicates effectively (Others) Leading Others 14

2-04. Effectively manages time (Others) Leading Others 14

2-05. Adapts approach to achieve (Others) Leading Others 14

2-06. Empowers others' solutions (Others) Leading Others 14

2-07. Provides clear feedback (Others) Leading Others 14

2-08. Deals with poor behaviour (Others) Leading Others 14

2-09. Manages team conflict (Others) Leading Others 15

2-10. Challenging situations (Others) Leading Others 15

3-01. Builds rapport with customers(Purpose)

Leading Purpose 16

3-02. Includes customers (Purpose) Leading Purpose 16

3-03. Partners with customers (Purpose) Leading Purpose 16

3-04. Overcomes barriers (Purpose) Leading Purpose 16

3-05. Co-ordinates with services (Purpose) Leading Purpose 16

3-06. Engages in the Vision (Purpose) Leading Purpose 16

4-01. Allocates resources (Business) Leading Business 17

4-02. Realistic outcome goals (Business) Leading Business 17

4-03. Effectively budgets (Business) Leading Business 17

4-04. Protects financial assets (Business) Leading Business 17

4-05. Manages finances (Business) Leading Business 17

4-06. Follows P&P (Business) Leading Business 17

4-07. Follow legislation (Business) Leading Business 17

4-08. Follows site safety practices(Business)

Leading Business 17

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4-09. Models ethos of safety (Business) Leading Business 18

4-10. Values staff safety (Business) Leading Business 18

4-11. Values client safety (Business) Leading Business 18

4-12. Actively cares (Business) Leading Business 18

5-01. Eager to learn (Change) Leading Change 19

5-02. Generates new ideas (Change) Leading Change 19

5-03. Seeks better ways (Change) Leading Change 19

5-04. Innovative (Change) Leading Change 19

5-05. Identifies strategic op's (Change) Leading Change 19

5-06. Adjusts well to change (Change) Leading Change 19

5-07. Asks questions during change(Change)

Leading Change 19

6-01. Maintains customer privacy(Standards)

Aged Care Standards 20

6-02. Informs customers about choice(Standards)


6-03. Treats customers as partners(Standards)


6-04. Optimises customer health(Standards)


6-05. Tailors services to needs (Standards) Aged Care Standards 20

6-06. Manages risks to customers(Standards)


6-07. Promotes customer independence(Standards)


6-08. Maintains equipment (Standards) Aged Care Standards 20

6-09. Enables best life for customers(Standards)


6-10. Provides welcoming environment(Standards)


6-11. Acts on customer feedback(Standards)


6-12. Encourages customer feedback(Standards)


6-13. Ensures staff capability (Standards) Aged Care Standards 21

6-14. Appraises work performance(Standards)


6-15. Gov systems (Standards) Aged Care Standards 21

6-16. Incident response (Standards) Aged Care Standards 21

6-17. Org confidence (Standards) Aged Care Standards 21

6-18. Risk mgmt (Standards) Aged Care Standards 22

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