Personality Development II

8/8/2019 Personality Development II

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PERSONALITY DEVELOPMENT-II

Interview Management Skills


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PREVIEW

Preparation.

Facing the interview. Closing the interview.


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A Successful Interview

You have the tools to always have the advantage in an

interview.

You should always be able to communicate your strengths

whether you are asked or not.

You want to be perceived as adding the most value to the

organization.


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Good preparation requires time, thought,

organization, and practice.

The interview is a dialogue. This is an opportunity to exercise power.

You decide what you reveal about yourself

and how you present and deliver theinformation.


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Communication is both Verbal and Non-Verbal

What you say is only seven percent of your

communication -- word choice.

How you say the words accounts for 38%

of your communication -- vocal tone, inflection, rate,

volume and pitch.

Non-verbals account for 55% of your communication --posture, gestures, facial expressions, and body

movements.


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The Magic Pills

Eye contact

Smiling Handshake

Greeting

Posture


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12 x 12 x 12 Theory

People judge you first from 12 feet away;

Then they judge you from 12 inches away;

And then they judge you based on the first12 words out of your mouth.


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You have only one objective in an interview:

To convince the interviewer that you cansuccessfully do the job and become a desirable

part of the organization.


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Four things you should do

Prepare well prior to the interview.

Research information about the company using contacts, the Internet, or library

resources

Review possible interview questions

Practice interviewing

Dress professionally a business suit is always a best bet.

Arrive early ten to fifteen minutes is sufficient.

Be prepared to ask at least two questions.


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Three things you should know

You must know exactly what you want to do anything less is lack of focus.

You must know about the organization and the field in which it operates,

how the organization is structured, its major activities, and its plans for the

future. This information is usually obtained from the companys website orthrough the Office of Career Development.

You must know specifically what you can do for the organization.


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Before the Interview

Research the company.

Look at the company website.

Look at the parent companys website.

Review business newspapers and magazines.

Check the local library and on-line resources for news articles.

Review a competitors brochure or website.

Check with professional organizations.

Talk to employees of the company.


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Company Industry and Product Line(s).

Major products, brands, and services

Products/services in greatest demand

New technologies impacting the industry

Basic trends and growth in the industry

Standing in the industry

Major competitors


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Financial Health

How is the company doing?

Is the company growing?

Is the company in the midst of layoffs or cutbacks?

Does the company have a history of layoffs?


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Convincing the interviewer..

To convince the interviewer you can successfully do the job and become a

desirable part of the organization.

Prepare a list of the points about yourself that you want to cover in the

interview:

Accomplishments on the job or personal

Applicable education and training

Important prior job or internship experience

Personal traits

Professional skills

Commit these to memory. They are absolutely essential items you must

discuss


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Write down and memorize two or three success stories or accomplishments:

Problems you met and solved

Recognized successes and accomplishments

Earned promotions, recognition, or awards

Innovative approaches, creativity in finding solutions

Cost saving ideas and results achieved

Have these ready for use at appropriate times during the interview.


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The Receptionist and the Secretary

Greet everyone you meet with a friendly smile and respect.

Research indicates that two-thirds of bosses say that the

opinions of their receptionists and secretaries influencethem.


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Components of an Interview

The typical interview has four components.

1. Opening, rapport building, and agenda setting.

2. Interpersonal, chemistry building and giving information

about yourself.

3. Organizational fit and asking questions of the interviewer.

4. Closing.


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Types of Interviews

The most common types of interviews are.

Behavioral Interviews

Competency Interviews

Group or Panel Interviews

Telephone Interviews


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Obtain information about how you behaved in prior

situations to assess your likelyfuture performance.

Avoid vague and abstract answers.

Lead off questions with:

Give me an example of

Describe a situation when


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Follow a pattern:

pre-planned, structured and consistent

focused

directed towards seeking specific information

open-ended


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Answering..

Use the STAR technique

STAR is an acronym for situation, task, action, and

results.

Used to create accomplishments and success

stories.


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The STAR Technique

STAR is an acronym for

Situation

Describe the situation. Task

What were you required to do?

Action

What action did you take? Results

What were the results of your actions?


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Five Popular Behavior-Based Questions

Give me a specific example of a time when you sold your

supervisor or professor on an idea or concept.

(Shows negotiation and persuasive skills)

Describe the system you use for keeping track of multiple

projects.

(Shows organization and prioritizing skills)

Tell me about a time when you came up with an innovative

solution to a challenge your company or class was facing.

(Shows creativity and imagination)


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Describe a specific problem you solved for your

employer or professor.

(Shows problem-solving and decision-making skills)

Describe a time when you handled a disgruntled

customer.

(Shows communication and customer service skills)


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TOP TEN NEGATIVE FACTORS

EVALUATED BY INTERVIEWERS

Poor personal appearance

Lack of planning for career no purpose, goals, or focus

Lack of confidence and poise nervousness

Overemphasis on compensation as the deciding factor

Making excuses for unfavorable events in work history


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Lack of tact, maturity, and courtesy overbearing or egotistical

behavior

Condemnation of past employers

Failure to look the interviewer in the eye

Limp handshake

Failure to appreciate the value of experience


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SOME DOs AND DONTs

CONCERNING INTERVIEWING

DO Carry extra copies of your resume and copies of your references.

Greet the interviewer by last name and be sincerely glad to meet him or her.

Look the interviewer in the eye.

Wait to be offered a seat before sitting down.

Conduct yourself as if you are determined to get the job.


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DONT Chew gum, smoke, or eat.

Lie or exaggerate.

Answer with a simple yes or no. Give examples that help portray

your point.

Inquire about salary or other benefits during the first interview.

Make derogatory remarks about your last or present employer.


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Beginning the interview

Time is limited (often only 30 minutes). You want to

make your points. If the interviewer continues with small

talk after the warm-up period, swing the conversation

into your skills and accomplishments as quickly as youcan.

If it gets stressful, remain clam, patient, reasonable, and

gracious.


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During the interview

Minimize time on non productive questions and answers.

When you make a point, stop. Try not to ramble on,

especially when trying to fill a silence.

Watch for the interviewers cues, including gestures,

expressions, remarks, and body language for feedback.

Listen actively and carefully.


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Ending the interview

Summarize your strongest qualifications for the job in a brief final statement.

Express your enthusiasm for working with the organization. If you really wantthe job, tell them! Many candidates dont do this; employers remember the

person who sincerely and enthusiastically asks for the job.

Thank the interviewer for an interesting, informative interview.

Make sure both of you agree on what the next step will be.


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After the interview

Write down the names of the people you met and any other information you

learned. Dont trust this to memory it is vital that you have everything correct,

including the spelling of their names. The easiest way to do this is by asking for a

business card.

Note what strengths and weaknesses about yourself came out in the interview, and

what went well and what didnt. This can help in future interviews and will aid in

writing the thank you letter.

You must, within 24 hours after the interview, write a thank you letter/mail to theperson or persons who interviewed you. Unless you go back for further interviews,

this is your last chance to sell yourself to the organization. You should briefly cover

your strong points in the thank you letter.


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Thank you


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Personality Development II

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