Personalise| Automate | Transform - FintechOSThe Innovation Studio was created to bring together CX...
Transcript of Personalise| Automate | Transform - FintechOSThe Innovation Studio was created to bring together CX...
Personalise | Automate | Transform
VisionMission | Culture | Approach
Our mission is to change the way people experience and
engage with financial technology by putting automation and personalisation at the heart of innovation. To transform the
digital customer experience quickly and affordably.
We believe easy access to finance is as essential as
electricity, water and education. It’s essential for all our lives to prosper. Creating highly personalised financial solutions
can make an unimagined difference to everybody, everywhere. From disruptors, entrepreneurs and start-ups
to traditional players and governments.
For us, financial technology is freedom.
Our Mission
We believe easy access to finance is as essential as electricity, water and education.
What we believe
A company is nothing without the right culture to
deliver a mission.
We think different. Work different. To deliver a
different more innovative approach.
We do this by being brave.
We encourage everyone to be bold in how they
solve things. Not to be afraid. It impacts everything and everybody. And gives real
conviction to everything we do.
But we must be human. To help transform the
lives of everybody.
Our Culture
Be different.Be brave.Be human.
How we think and how we work
Today, there are still systems of record, systems of
engagement and systems of intelligence. This is 80’s thinking. The technology may appear to have improved
but basically it’s remained unchanged. The big players have got very complacent but very rich.
This layered architecture is fundamentally wrong. There
are some big chasm between the layers for a seamless customer experience. Because every time you want data
from a different layer you have a break in process. The systems are all closed to each other and can’t easily
deliver an end-to-end process in a couple of minutes. It's all become too complicated, too costly and too restrictive.
And this leads to lack of innovation.
Our approach and new automation model changes everything. It makes data the new core.
Our Approach
Changing the technology dogma.
Transforming transformation
CX Chasm
CX Chasm
Systems of Engagement
ChatbotWebsite Mobile
Systems of Intelligence
Systems of Record
SuccessGrowth | Clients | Case Studies
HighlightsHigh level company overview
Revenue in 20195M+ YoY
Growth450% InternationalMarkets20+
TotalEmployees100+ International
Offices5 GlobalPartners50+
CapitalRaised15M+ Investment
Funds5 CapitalAvailable500M
New markets.New clients. New dreams.
GrowthReady for tomorrow
Already, millions of people globally are successfully
consuming hyper-personalised products and services using FintechOS technology. In only 24 months we’ve
onboarded 40+ clients across the World, have $25bn under management, and opened offices in London,
Amsterdam, Vienna, Copenhagen and Bucharest. With plans to expand East and West in 2020. Watch
this space.
2 Offices in London, Amsterdam, Vienna, Copenhagen and Bucharest1 40+ Global Clients Opening New York, Frankfurt, Zurich,
Singapore and Dubai3
ClientsBrands who believe in us
So many brands with so little time.
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Customers: 10m
Challenge: UNIQA Group is one of Europe’s the leading
insurance groups serving 10 million customers. To remain relevant to modern consumers, they had to transition from
manual paper-based quote & bind and underwriting processes to a 100% automated digital process that
transformed the digital customer experience.
Solution: Using FintechOS technology, UNIQA automated and digitised household, motor, travel, liability insurance with
real-time processes and OCR technology, facilitating BYOD (Bring-Your-Own-Device) policies as well. Empowering sales
agents to subscribe a policy from any device in a single customer meeting.
UNIQAInsurance Group
100% automated digital process.
100% digital quote & bind and underwriting
70% reduction of sales cycle time
70% reduction in processing time
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Hyperion Insurance GroupGlobal insurance brokers
Challenge: Hyperion is an international insurance
intermediary group operating across Europe, the Middle East, Asia Pacific and the Americas. Its brands include
DUAL, Howden, RKH Specialty and RKH Reinsurance. To reduce operating costs, improve data capture and speed
time to market, RKH needed to digitise existing products and processes, and accelerate new product delivery.
Solution: Using FintechOS technology, a self-service
framework was implemented to automate workflow and accelerate the development of powerful E2E insurance
products. Allowing non-technical staff to create, test and operate powerful omni-channel applications including
customer facing services.
5 key insurance applications fully automated in 5 months.
8 weeks time to market for new digital product lines
100% digital user experience across every channel
3x decrease of underwriting time due to automation
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Getin Holding Group / Idea BankEnd-to-end digital transformation
Assets: €3.3Bn
Staff / Offices: 8,000 employees
Challenge: As a specialist in retail banking, Getin Holding
Group’s challenger bank, Idea Bank, relies on the development of new technologies to provide cutting-edge
solutions across credit, saving and investment products in a simple, prompt, personal and transparent way. They needed
to re-shape their customers experience, digitise existing products and automate operational processes to boost their
growth in the market and gain competitive advantages. Essential to maintaining their position as a bank of fresh and
simple financial products and services.
Solution: Using FintechOS technology, Idea Bank reshaped
their customer experience and reduced time to money. Open source, ready-to-deploy apps empowered the bank to drive
digital transformation easily across all lines of business and enable customers access to powerful, hyper-personalised
journeys and products. Streamlined omni-channel digital onboarding, loan origination based on automate scoring and
risk analysis, and disbursement processes tailored for each consumer and SMB customer. The bank transformation was
fueled by our Customer360 and Product engine. All lending products were launched through digital channels in weeks
not months.
300% credit portfolio increase.
100% digital onboarding omni-channel solution
300% balance increase
50% increase in productivity and operational efficiency
99% reduction in ‘time to yes’ for 40% of clients
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4finance / TBI BankNext-generation digital lender
Customers: 1.4m
Sales Points: 6,500
Challenge: To create next generation digital lending,
Solution: Using FintechOS technology, TBI Bank created personalised individual and business banking services
offered through any digital channel to its customers. To deliver a 100% digital lending platform with an exceptional
customer experience whilst maintaining regulatory compliance. The main focus was enhancement of customer
data, data processing, controls and technological support of digital processes. Plus a simplified way to integrate with
multiple systems and vendors. With back-office operations facilitated by automating KYC and risk profiling to speed up
time to money.
100% digital lending B2C and B2B platform.
100% digital lending multiple channel solution
Decrease ‘time to yes’ and ‘time to money’ : 80% automated in 9 seconds
Paperless process and operational efficiency
TechnologyPersonalisation | Automation | Transformation
Every day consumers expect more digital innovation to make
managing their lives easier, simpler, intuitive and more personalised. Netflix, Amazon, Google, ASOS. They all deliver that
personal experience users crave.
FintechOS technology is helping create the same digital
transformation across financial services. Our Evolutive Model automates the space between data and innovative front end
interfaces. Enabling easy, affordable creation of hyper-personalised journeys.
Empowering traditional players to engage a new audience. New players to transform the traditional. And innovators and disruptors
to be encouraged and supported… never held back.
Be that access to investment. Quicker financial acceptance. Facial recognition. Open banking. All are made possible on everyday
devices like mobiles, watches and tablets.
Hyper-personalisation at hyper speed is now a reality.
Personalisation
Previously complex process like frictionless biometric onboarding can happen anywhere in minutes.
Hyper-personalise digital journeys
Our highly automated technology, opens the door for
financial services to be consumerized like a retail service or FMCG.
To do this FintechOS have a hub of 20+ pre-packed
fintech automation processors, 150 pre-integrated data sources and 50+ open source apps, ready to go. These
APIs and core product business solutions work with Salesforce, Adobe, Oracle and other proven tools.
Automating this layer with FintechOS technology delivers intelligent business automation in weeks, not months or
even years.
Customers and financial services of all sizes now have the freedom to 'cherry-pick' from a limitless suite of
engaging micro-products, at any point and at any time in a journey. To create unique, individually tailored
experiences. Experiences that can be easily deployed across ubiquitous everyday devices like mobile phones,
watches and tablets.
Paving the way for unprecedented financial inclusion and
an open financial services market.
Automation
Unleash the true potential of existing systems to deliver personalised digital journeys.
Remove the friction from every layer
To create hyper-personalised digital journeys at speed,
automating the layer between data and the front-end customer experience is key. Our technology bridges
that gap to easily and affordably create new automation processes for financial services.
What’s more, our technology doesn’t need to integrate every piece of data. Instead micro-services pull in the
’little’ data hidden in the big data both structured and unstructured. No need for new people, tech or
resources. Unleashing the true potential of existing systems to deliver hyper-personalised digital journeys
effortlessly.
Pre-built Apps and Solutions
20+ pre-packed fintech automation processors, 150+ pre-integrated data sources and 50+ open source apps.
End-to-end digital transformation
Transformation, End-to-End
Build once deploy on any touchpoint.
Data, automation, personalisaton
Website
Mobile / Tablet
API Chatbot
IoT
API
Transformation, End-to-End
Data is the new core.
Data, automation, personalisaton
Data
API
Data
Transformation, End-to-End
Data-driven products and services.
Data, automation, personalisaton
Data
Wealth
Saving Lending
Insurance
Pension
API
Data
Transformation, End-to-End
Orchestrate intelligent fintech automation.
Data, automation, personalisaton
API
Business WorkflowsAutomation
DigitalDocumentAutomation
Cognitive Automation(Computer Vision, Face, Liveness,
Video)
Digital Product Automation
Core Business
Automation
Risk AssessmentAutomation
Integration Automation
Scheduled Jobs Automation
Robotic ProcessAutomation
Omni-channel Communication
Automation
Hyper-Personalisation Automation
Account Management Automation
Data
Transformation, End-to-End
Digital customer onboarding journey (B2C).
Data, automation, personalisaton
API
Data
Mobile / Tablet
Omni-channel Communication Automation
Cognitive Automation(Computer Vision, Face, Liveness, Video)
Risk AssessmentAutomation
Digital Product Automation
Account Management Automation
Insurance
Lending
Transformation, End-to-End
IoT insurance claim journey.
Data, automation, personalisaton
API
Data
Insurance
Robotic Process Automation
Core Business Automation
Business Workflows Automation
IoT
FintechOS 20Innovation Studio | App Store
Innovation StudioOpen source, open-minded
Data guys, product managers, devs, underwriters and CX experts. Together.
The Innovation Studio was created to bring together CX managers, digital engineers, data scientists and product managers in one place. A place with everyone can come
and build and develop new products and services and ideas without being a hamstrung because they don't know code.
The interface is intuitive, with a friendly very visual drag ’n’ drop approach. Like a website builder. So, anyone can integrate pre-built apps and solutions, customise
existing ones or create their own. There are no barriers or limitations to how you architect a digital journey.
App StoreOpen source, open-minded
Ready made.Open source.Plug & Play.
Our App Store has over 150 out-of-the-box banking and insurance apps and MVPs. They’re ready to go. Proven. And easy to integrate and customise.
They’re also all open source. Open to everybody that is open minded.
Democratising technology is one of the fundamental ways of transforming
transformation. It means that you can access ideas from everywhere and everyone. There are no barriers to innovation, so anyone can develop and improve solutions
faster. Rather than being restricted by closed systems and dogmatic pricing.
EcosystemPartners | Community
Partnership Ecosystem
The big players bringing their‘A’ game to the party.
Global consultancy, services and technology partners
Insights, innovation and shared goals.
Our CommunityAn ecosystem of ideas
If you’re excited about digital automation, personalisation and transformation, the Community is your new home. It was
created to help build better experiences for developers, clients and end users. Where everyone can share everything
and anything about FintechOS technology. Create new ideas and insights, discuss innovation, expand knowledge and
discover which tech is hot or not. Even the coffee to drink after 20 hours.
Armed with a Digital Innovation Passport, devs to techs,
CX to UX, analysts to project managers can explore the limitless possibilities of our technology. It’s another reason
why all our apps are open-source; to encourage free thinking and generosity. For anyone wanting to get officially
FintechOS certified there’s the Academy; a ‘hothouse’ of learning programmes from our technology experts.
The Community really sums up our culture and mission.
It’s our way of giving something to the global tech community that will ultimately benefit everyone, everywhere.
App Store - Discover a wealth of pre-built banking and insurance apps and solutions.
Academy - Know nothing about our platform? The Academy is where you learn and get officially Certified.
Content - Videos, demos, datasheets, tech documents, brand assets and more are only a download away.
Blog - The hottest topics, the coolest tech, the big industries issues, interviews with innovators.
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Any questions,anytime.
Contact usOnly a call, email or WhatsApp away
www.fintechos.com
Contact
Sales: [email protected] & PR: [email protected]: [email protected]
Offices
51 Eastcheap, London, EC3M 1JP, United KingdomNieuwezijds Voorburgwal 104, 1012 SG Amsterdam, NetherlandsThomas-Klestil-Platz 13 1030 Wien, AustriaAutomatikvej1 3rd floor, 2860 Søborg Copenhagen, DenmarkOregon Park, Building C, 2nd Floor, 46-48 Pipera Road, 2nd District, Bucharest, Romania
Thank youGrazie | Arigato | Merci | Danke | Multumesc