Performance support
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Survive a Training Apocalypse: What you need to know for Performance Support and on the Job LearningDarren Nerland – Technology Learning Manager
In this session, you will learn: • Analysis & Gathering Data• Just in Time Tech• Using Existing Resources
#astdtk13@dnerland
The Uncut and
Extended Edition
Analysis & Gathering Data • Target the right things for OJT & PS– Service desk metrics– Department Alias’s– Focus groups– Sales metrics– Intranet search metrics
Workers spend 8.8 hours a week searching for information – IDC
That’s 457 hours a year!
Just in Time Tech &
Existing Resources
China
India
2X
Other ideas• Peer to peer learning• Easy and inexpensive multi-media • Communities of practice • Crowd Source learning• Micro learning
Features Tool Functionality
Profile Facebook, Corporate Employee Site, Linked In, About.me
Sense identity, updates
Feeds RSS, Twitter Real time updates from trusted sources
Group Association
Yammer, Facebook, Linked in Groups, MeetUp,
Sense of community, like minded individuals, relevant
Bookmarking Pinterest, Delicious Compiling favorites, centralized location
Share Facebook, Yammer, Linked In, Ning Send to people you connect with
Empower Employees
Manage the Ongoing Dialogue
“Hell, there are no rules here -- we're trying to accomplish something.”
~ Thomas A. Edison
Social Media• Is the conversation changing? • Are similar topics popping up?• Where are the most interesting
conversations?• Let the dialogue develop…
Thanks!• Find me on - Darren Nerland• @dnerland