LearningNow: performance support – Laura Overton
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Transcript of LearningNow: performance support – Laura Overton
Welcome and Introduction
Embedding learning into the workflow
Laura Overton
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10 years of Benchmark Research
L&D professionals from 2900 organisations 10,000 + learners
2003/4
2013
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55%
52%
49%
47%
59%
40%
36%
94%
89%
91%
93%
89%
89%
84%
2013 N=447
2008 N=261% of or participants wanting this benefit
What is driving change?
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Comply with new regulations and legal requirements
Help implement new processes or new products
Develop a better qualified work force
Provide a faster response to changing business conditions
Increase productivity
Improve customer satisfaction
Improve staff – satisfaction/retention/motivation
86% want to push
updated information
to staff
26% achieving it
Learning beyond the course
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94% want to speed up application
of learning at work
19% achieving it
88% learners learn from collaboration with team workers
70% learn from Google!
70% learn from supportive managers
70% learn from supportive managers
3 in 5 learn from the course but 88% want to learn at their own pace
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How do staff learn best
• Using technology to support performance• Enabling sharing and collaboration • Using learning portals to drive performance
• Collaboration and ideas– Designing job aids– Encouraging collaboration– Engaging stakeholders
Today’s agenda
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What project do you want to take ideas away for?
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A time for action!
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Designing great job aids
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26% of L&D leaders agree that they train classroom trainers to use technology to extend learning beyond the classroom
– Rising to 67% top learning companies
Only 26% agree that their staff have access to online job aids– Rising to 51% top learning companies
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Never introduce anything into the classroom that you don’t expect learners to use back in the workplace
Bob Mosher
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“
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What do we need the job aid to help us do?
Who do we need to get involved to reach out
to learners?
What technologies/Media
are most appropriate for job aid?
How do we validate success?
Project Name:
Job aid exercise
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Practical ways of supporting sharing and collaboration
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Discussion What practical things can L&D
do to support collaboration?
1. Encourage individuals to find their own job aids. 2. . Help individuals build their own professional network
3. Encourage individuals to share what they find4. . Help them build their own job aids
5. Encourage co-creation of resources
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Personal Knowledge Management
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Discussion What skills do L&D need to develop
themselves to enable sharing and collaboration?
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ConnectedWorkplace.co.uk
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Tips for engaging stakeholders
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Discussion How can we engage managers
and stakeholders better in performance support?
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Lessons learnt
Laura Overton
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