Performance Measurements and Work Plans Training
Transcript of Performance Measurements and Work Plans Training
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PerformanceMeasurements and Work
Plans for Senior Corps
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What is a Performance Measure?
Performance measurement is the process
of regularly measuring the outputs and
outcomes of your project. Performance
measurement enables you to track both theamount of work done by your project and
the impact of this work on your community.
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Why measure performance?
Performance measurement results and process can:
Demonstrate how service activities make real differences in thecommunity.
Help determine what is working and what needs improvement.
Assist in setting measurable goals and gauge progress againstthese goals.
Support sustainability/fundraising efforts.
Being able to demonstrate that your efforts are making a differencefor people can help your program:
Enlist and motivate able volunteers
Engage collaborators
Retain or increase funding
Gain favorable public recognition
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Key Elements of Performance
Measures
Community Need: What is the problem?
Activity: What will be done?
Inputs: What will be used?
Accomplishments: What will get done?
Impact: What will change?
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Summary of Program Outcome Model
INPUTS SERVICE
ACTIVITIES
OUTPUTS OUTCOMES
Resources dedicated to or
consumed by the program
e.g.
•Money
•Staff and staff time
•Volunteers and volunteer
time
•Facilities
•Equipment and supplies
Constraints on the program
e.g.
•Laws
•Regulations
•Funders’ requirements
What the program
does with the inputsto fulfill its mission
e.g.
•Provide
•Create
•Feed
The direct products of
program activities
e.g.
•Number of children
mentored
•Number of hours of
service delivered
•Number of participants
served
Benefits for
participants duringand after program
activities
e.g.
•New knowledge
•Increased skills
•Changed attitudes
or values•Modified behavior
•Improved condition
• Altered status
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Identify the three types of
performance measure results: Outputs:
A simple statement that describes the services, work, or productsvolunteers have created or delivered.
Does not answer the question, “what changed as a result of our service?”
Does not provide information on benefits or other changes in the lives of beneficiaries.
Outputs generally count things, like units of service delivered or number of
people served Intermediate Outcomes:
A simple statement that answers the questions: What change will occur in beneficiaries served?
Not the final (end) result
Can let you know if your project is on track
End Outcomes: A simple statement that answers the question:
What significant change will occur for beneficiaries you serve (by end of year)?
Makes sense given the activities you described
Shows how you’re solving the problem identified in your community needstatement.
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Example 1:
Output : Caregivers receive six hours of respite services per week.
Intermediate Outcome: Caregivers feel more
relaxed because they have more time to takecare of personal needs.
End Outcome: Caregivers have the supportand energy to continue care giving.
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Example 2:
Output: Children with behavioral problemsreceive one-on-one support from volunteers.
Intermediate Outcome: Children who receive one-
on-one support improve social skills such ascooperation, speaking respectfully, sharing,acting out less frequently, etc.
End Outcome: The children who received one-on-
one attention from volunteers are ready for kindergarten.
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Example 3
Output: Communities and individuals receive
information and materials to prepare them in case
of disaster.
Intermediate Outcome: Communities and
individuals become aware of and receive disaster
preparedness resources
End Outcome: Communities and individuals
indicate they are prepared in case of disasters
and as result feel safer.
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Outputs: Number of People Served
Outcomes: How People Changed
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Is this statement an Output, Intermediate
Outcome, or End Outcome?
Youth and mentors develop a close and
caring relationship that supports the youth to
develop social and/or academic skills.
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Is this statement an Output, Intermediate
Outcome, or End Outcome?
25 youth will receive 80 hours of mentoring
services in a year period.
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Is this statement an Output, Intermediate
Outcome, or End Outcome?
Youth will improve internal developmental
assets areas such as positive values, positive
identity, and/or social competencies.
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Breakout Session
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Reporting on Progress in
the Work Plans
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Key Elements of Performance
Measures
Community Need: What is the problem?
Activity: What did you do?
Inputs: What did you use?
Accomplishments: What got done?
Impact: What changed?
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Effective Practices
Actual Service Activity: Restate your
service activity in terms of what actually
occurred.
Actual Inputs: Restate your inputs in termsof what resources actually went into the
service activity.
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Effective Practices
Actual Accomplishments: Restate your
accomplishments the amount of service
Senior Corps volunteers completed as
measured by your data collection instrument.Report accomplishments in terms of the
indicator you identified in the work plan, and
state whether or not you met the target.
Provide an explanation if you fell short of your target.
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Effective Practices
Actual Impact: Whether you have identified
an intermediate outcome and/or an end
outcome in your work plan, restate this impact
in terms of what changed as a result of your service activity, as measured by your data
collection instrument. Report impact in terms
of the indicator you identified in the work plan,
and state whether or not you met the target.Provide an explanation if you fell short of your
target.
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Effective Practices
Make sure actual end outcome relates to
Community Need
Report the identified result (Be careful not to
present outputs as outcomes or inputs asoutputs)
Keep report from wandering.
Never miss an opportunity to report.
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Reporting on Data Collection
How Measured?
1. What instrument did you use?
2. Who administered the instrument?
3. When and how often were data collected?4. Number of completed instruments:
5. Were data collected as planned?
Results/Target
1. Results:
2. Met target?
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What do you report when you
have nothing to report?
Report on all goals – don’t write, “see next report” or
“on-going”
Explain how you are: Introducing instrument to stations
Gaining access to data
Training data collectors
Challenges and proposed solutions Development/piloting of instruments
Administering pre-survey data
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Developing the Work Plan
Each work plan you develop describes a keyservice activity of your project.
Before beginning the work plan, determine
key activity areas and/or desired results.With a group of key stakeholders, identify thecommunity needs and core project activitiesand/ or desired results.
Prepare a separate work plan for eachissue area identified. Pay particular attention to the performance measures.
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Stronger Work Plans: Community
Need
Describe unmet needs of your communityand document the reason why your particular service activity is being conducted.
Include and cite a reliable source toestablish a compelling need. Specifically, youshould describe:
the need that your project addresses
furnish concrete, quantitative evidence when possible, answer the question, “Why
do we do this service?”
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Stronger Work Plans: Service
Activities
Describe what your Senior Corps volunteers will provide in order to address the identified community need.
A strong statement will contain a service activity that describes:
Who does what?
When? Where?
How long the intervention will last?
and With whom?
Example: Fifty-five Foster Grandparents will provide one-on-one tutoring in reading to 110 teacher-identified, third-gradestudents at Clarkstonburg Elementary School for 45 minutes inthe classroom one afternoon per week for 12 weeks.
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Stronger Work Plans: Anticipated
Input
Describe the resources that you will use to create or sustain the service efforts in measurable units or terms (e.g., estimated number of volunteer hours,training, stipends, material resources).
Examples: Money
Staff and staff time
Volunteers and volunteer time
Facilities Equipment and supplies
Training
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Stronger Work Plans: Anticipated
Accomplishments/Outputs
Counts of the amount of service
that volunteers have completed.
Counts the number of beneficiariesserved.
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Stronger Work Plans: Intermediate
Outcome
Changes that have occurred in the
lives of beneficiaries, but are short of a
significant benefit for them.
Often reflects a change in knowledge or
attitude.
Intermediate outcomes are expected tolead to achievement of end outcomes.
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Stronger Work Plans: End Outcome
Significant changes in the lives of
beneficiaries.
Often reflects a change in behaviors or
skills.
If your activity has multiple intermediate
outcomes and end outcomes, which most
do, choose the most meaningful result thatwill be measurable at least once per year.
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Seven key considerations for selectingperformance measurement work plans
1. The work plan addresses the most important accomplishmentsand impacts of your project.
2. The work plan represents a significant number of Senior Corps volunteers.
3. The work plan reflects the primary services of your project.
4. The work plan reflects a Corporation strategic initiative area.
5. The work plan addresses an area that your organization hassignificant experience or expertise.
6. The work plan reflects a service activity in which Senior
Corps volunteers serve beneficiaries directly.
7. You can rely upon the volunteer station to provide you with data
in a timely manner for your reports.
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Key Elements of Outcome Based
Work Plans
Indicators
A specific, measurable item of information that demonstratesprogress toward achieving a result.
How will you know if a change has occurred?
Targets
The level of success expected because of program effort.
How many will change by how much?
How Measured
The tool used to capture information related to theindicators
Description of Data Collection Process
Describes how data is gathered, who gathers it, and theanalysis of the data