Perceptive Communication Skills

Thematic Table Topic:“Perceptive

Communication”

April 21, 2010Topic Master:

VP of EducationKim, Sung-Jin

SU TOAST, Syracuse University Students Chapter of Toastmasters International

Topic: Communicating Mindfully

“Reflective Listening Skill”• Mindfulness:

1) Being fully present in the moment2) Seeing things as they are without trying to

change them

• Reflective Listening:“A skill that involves listening intently for an individual’s feelings and values, as well as the issue(s) to be resolved”


The Purpose of Today’s Topic

Develop ways of pulling yourself into the present


Key Factor: Identification of feeling, values and issues

• It sounds like you’re really concerned about your girl friend and her safety is important to you. Is this right?

• It sounds like you’re annoyed that your neighbor wants you to keep it down while you’re having a ball at night, and you appreciate it your personal choice. Did I get that?


Combination of Key Factor to Mindfulness

• How-To

“Emotional Intelligence”

{ self-awareness, resilience, empathy }


Examples of Positive Feeling

Accepted; appreciated; apprehensive

balanced;connected cared for;supported comfortable confident; proud delighted; happy deserving;respected eager, anxious

• Negative

encouraged; elated; enthused;exhilarated

focused grateful; gratified hopeful relieved responsible; secure sympathetic


Examples of Negative Feeling abandoned;alienate;alo

ne accused;attacked;

blamed afraid;fearful;

frightened; terrified annoyed;agitated;aggr

avated;angry;bitter;infuriated ambivalent;uncertain

anxious; concerned confused cheated;betrayed empty

ashamed awkward beaten;defeated bewildered bored burned out;drained compromised crushed;devastated desperate disappointed;disgust

ed overwhelemed


Example of Values

acceptance accomplishment;succ

ess accuracy acknowledgement appreciation belonging cleanliness;neatness consistency commitment

cooperation;teamwork

spontaneity

creativity dependability independence discipline;self-

control diversity;flexibility fairness family;friendship integrity personal choice privacy safetySU TOAST, Syracuse University Students Chapter of Toastmasters International

Reference

• Reflective Listening Skill SIRU Conflict Resolution Workshop hosted

by Robbi: www.communicating-mindfully.com

• Mindfulness & Emotional Intelligence Dan Huston’s materials Daniel Goleman, “Emotional Intelligence”


http://www.communicating-mindfully.com/

Perceptive Communication Skills

Career

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