A Tool For ImprovingIndividual And OrganizationalEffectiveness

Perception’s 360°

Who Uses Perception’s 360°?

Ceridian Partners United Technologies Levi Strauss The Gap St. Paul Insurance U.S. Postal Service Unilever Gift of Life

Rohm and Haas F. A. A. La Cabana Resorts Universities-Colleges:

– Minnesota– Wisconsin– Indiana– Pace– St. Thomas– Babson– Ashridge (UK)

Overview

Surveys that are completed by one’s boss, staff, team members, co-workers or

customers. Feedback comes from multiple sources.

Not a self assessment only process Surveys that provide feedback that

indicate how effectively the person is performing specific job-related skills and practices.

360 Feedback Assessment Surveys or Multi-Rater Surveys refer to…

Value of 360’s

Help individuals improve their performance.

Help organizations align the day to day performance of their people with strategic goals.

As individuals become effective, so does the organization.

Feedback from 360 surveys can be the single most effective catalyst to individual growth and development when used properly.

360° Applications

Self Development Leadership Development Performance Appraisal/Management Coaching and Counseling Career Development Team Building Succession Planning Sales Development

360°: Practical Benefits

Catalyst for Change– Personal – Professional

Consequences of behavior, actions

Identify barriers to career development

Increase Influence with Others

Identify strengths to build upon

Identify areas for development

Work more effectively with others

Continuous improvement– Personal– Professional

360° Process

Establish scope, purpose and goals of 360° Administer the 360° surveys Deliver feedback Develop action plan Implement action plan & training Conduct Post training

Use Our Surveys

Over 100 ready to use 360° feedback surveys

Create custom 360° surveys Non 360° surveys Create unlimited surveys in any language

Reporting Options

Choose from more than 20 reporting formats– One page summaries– Multi-page detailed item analysis reports

● Sample of types of reports-● Overall Results

● Analysis by behavior

● Strengths by Raters

● Competency Summary

● Analysis by Importance Rating

● Needs by Rater Group

DUAL SCALE SURVEY

“GAP ANALYSIS” Survey

Uses two scales (or questions) to gather data about the person’s current practices (how often am I doing this now) and the expectations or needs of others (how often should I be doing this now).

Effectiveness is determined by comparing the Current Practices against the Expectations or Needs of others the person works with.

COMPETITOR’S DUAL SCALE

Usually compares one rating group to another rating group.

Example: Peers vs. Direct Reports

ADVANTAGES OF GAP ANALYSIS OR DUAL SCALE

The feedback results focus the rater’s real and immediate needs.

The message “your people want more (or less) of a practice” is easier for a person to understand, accept and to respond.

BENEFIT OF A Perceptions “GAP” ANALYSIS 360 FEEDBACK REPORT

Shows what the “Majority” wants:

Displays a frequency distribution of the responses. This will allow the people to “See inside the averages” and determine how the majority of people evaluate a specific practice.

QUALITIES OF A Perception’s 360° FEEDBACK REPORT

Focuses on Behaviors--feedback is provided for each behavior on the survey--not just the Skill Areas.

Example: Skill Area Example: Behaviors

LISTENING “Allow people to finish what they have to say.”“Display a genuine interest as you speak.”

FIVE SUGGESTIONS FOR USING 360’S

Keep the survey focused on the key interpersonal behaviors or skills.

Use a practical assessment method that people will accept- not a method people will challenge.

Provide a clear and complete feedback report.

Plan the proper time to help interpret their feedback results.

Get the learner’s immediate manager involved as a “coach.”

FACILTATING 360° SURVEY RESULTS

A trained facilitator should work with people to help them accept and understand their feedback.

To do this effectively in a group setting with 5-25 people plan for 1 1/2 to 2 hours.

Feedback is most effective when the “Guide To Understanding Your Feedback” is used.

Perceptions 360°’sDeliver Results