People FirstSystem Upgrade

OverviewMarch 22, 2010

© 2008 Convergys Corporation. All rights reserved.

System Upgrade Overview

Page 2

© 2008 Convergys Corporation. All rights reserved.

System Upgrade Overview

Page 3

Major functional enhancements to be delivered with SAP upgrade

Communication and Training are critical to minimize disruption

System testing and UAT sign-off to be complete prior to upgrade

Risk Assessment and Contingency Planning Payroll processing Contingency Plan is a return to existing system Multiple mock upgrades will be completed prior to “live”

upgrade

© 2008 Convergys Corporation. All rights reserved.

Offline Window

Effort to resize the downtime window to date, we have: Setup separate environment Conducted mock runs for the upgrade Worked with BASIS team to tune payroll cluster conversion Engaged with SAP to leverage their expertise in reducing the cycle

Conclusion: 5 Business Day Window

Plan for offline window is illustrated below (orange is validation window)

© 2008 Convergys Corporation. All rights reserved.

Upgrade Process - Summary

Page 5

Detailed SAP Upgrade schedule (hour/minute) Validated through mock upgrades Communicated to all participants

Aggressive Management Frequent status reporting (scheduled calls) Open conference bridge for issue reporting and resolution 24 x 7 work schedule during upgrade

Upgrade Facts The People First database is approximately 1.6 terabytes 338 unique assignments/enhancements delivered with upgrade Approximately 700 transports (programming changes)

© 2008 Convergys Corporation. All rights reserved.

Validation Summary

Page 6

System validation Spot check to ensure business functionality is operational DMS and Technical teams to collaborate

Contingency for unplanned events Payroll processing Contingency plan (return to existing system)

Post “go-live” support

© 2008 Convergys Corporation. All rights reserved.

QuestionsQuestions

Page 7