Safety Management Systems - Transport Canada express oneself in such a way that one is readily and...
Transcript of Safety Management Systems - Transport Canada express oneself in such a way that one is readily and...
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Communicating SMS
Safety Management Systems
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Communicating SMS
com·mu·ni·cate
Pronunciation: k&-'myü-n&-"kAt
to convey information about; make known; impart
to express oneself in such a way that one is readily and clearly understood
to convey feeling or thought; to transmit or reveal a feeling or thought by speech, writing, or gesture so that it is clearly understood
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Communicating SMS
The farm was used to produce produce.
The bandage was wound around the wound.
The soldier decided to desert his dessert in the desert.
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Communicating SMS
Quicksand works slowly,
boxing rings are square, and
a guinea pig is neither from
Guinea nor is it a pig.
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Communicating SMS
How can a slim chance and
a fat chance be the same,
while a wise man and wise guy
are opposites?
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Communicating SMS
A Key Component of SMS
SMS Requirements – CARs Subpart 107Part 1 – General Provisions
Subpart 7 – Safety Management System RequirementsApplication
107.01 This Subpart applies to an applicant for, or a holder of, one of the following certificates:(a) an approved maintenance organization (AMO) certificate issued under section 573.02 authorizing the holder to perform maintenance on an aircraft operated under Subpart 5 of Part VII; or(b) an air operator certificate issued under section 705.07.
Establishing a Safety Management System
107.02 The applicant for, or the holder of, a certificate referred to in section 107.01 shall establish, maintain and adhere to a safety management system.
Safety Management System
107.03 A safety management system shall include(a) a safety policy on which the system is based;(b) a process for setting goals for the improvement of aviation safety and for measuring the attainment of those goals;(c) a process for identifying hazards to aviation safety and for evaluating and managing the associated risks;(d) a process for ensuring that personnel are trained and competent to perform their duties;(e) a process for the internal reporting and analyzing of hazards, incidents and accidents and for taking corrective actions to prevent their recurrence;(f) a document containing all safety management system processes and a process for making personnel aware of their responsibilities with respect to them;(g) a process for conducting periodic reviews or audits of the safety management system and reviews or audits for cause of the safety management system; and(h) any additional requirements for the safety management system that are prescribed under these Regulations.
a process for setting goals for the improvement of aviation safety and for measuring the attainment of those goals
a process for identifying hazards to aviation safety and for evaluating and managing the associated risks
a process for ensuring that personnel are trained and competent to perform their duties
… [a process for] for taking corrective actions to prevent [incident and accident] recurrence
a process for the internal reporting and analyzing of hazards, incidents and accidents …
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Communicating SMS
A Key Component of SMS
Organizational Cultural
Behavioural
CHANGE
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Communicating SMS
Communication Strategies / Plans
Development
Documenting Processes
Implementation
Operation
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Communicating SMSSMS Communication Plan
Safety Newsletter JetLines (company newsletter)Executive presentationsWestNet (company intranet)Base visitsDepartment meetingsSAC / SMC meetings Jetsmarts (e-learning)
Managers conferenceOrientation ManualCorporate Safety CommitmentJob descriptionsCorporate Q&A
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Communicating SMS
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Communicating SMS
Development
• company leaders• strategic planners • policy owners • stakeholders
• department leaders• program managers• supervisors • front-liners
• program managers• supervisors• front-liners
Policies
Programs
Processes
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Communicating SMS
Documenting Processes
Meet Transport Canada requirements; and
be consistent with company standards
Consultation with:
• document owners
• document managers
Incorporate by Reference
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Communicating SMSImplementation
Inform all employees about: • SMS fundamentals• company policies• safety programs• safety culture
company indoctrination, job descriptions, safety policy, department meetings, base visits
Training • appropriate to each person’s role in the SMS• generic to specific• front-liners to senior managers
Seek feedback on programs and processes• front-liners to senior managers
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Communicating SMS
Implementation
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Communicating SMS
Implementation
Jetsmarts Online SMS Indoctrination Training
SMS Video
A Slippery Slope – WestJet Wally’s Bad Day
The Aviation Safety Environment
WestJet’s Safety Management Plan & Policy
WestJet’s Safety Management System
Your Role in the SMS
Summary
Feedback Survey
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Communicating SMS
SMS Video
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Communicating SMSWestJet Wally’s Bad Day
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Communicating SMSOperation
Goal setting / KPIs• annual planning exercise • company, department and employee group leaders• communicate to all employees
Reporting systems• paper, electronic, online• “open,” confidential, anonymous• emphasize non-punitive (company) and non-enforcement (TC) policies
Risk control development and implementation• lead investigator• leaders• front-liners
…
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Communicating SMS
Operation
Feedback• on receipt of report
• usually individual• on completion of corrective action process
• individual or target group• solicit feedback on safety programs
Safety Reviews• scope and depth of audit or review• process to be followed• audit progress• findings• corrective actions
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Communicating SMS
Summary
Have a communication plan and strategies that address:
SMS Development
Process Documentation
SMS Implementation
Ongoing Program Operation
Remember, if communicating was easy, …..
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Communicating SMS
We would never see log book snag entries like these:
Snag: Left inside main tire almost needs replacement. Fix: Almost replaced left inside main tire.
Snag: Something loose in cockpit. Fix: Something tightened in cockpit.
Snag: Aircraft handles funny. Fix: Aircraft warned to straighten up, fly right, and be serious.
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Communicating SMS
Safety Management Systems