PD Webinar TrainingSeptember 23, 2015

This session is being recorded.

Context

• Growing customer demand for webinars

• We have 3 go-to webinar facilitators (thanks, Janice, Jessica, and Rick!), with a few others filling in as needed

• We would like to increase our capacity to meet customers’ needs

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Today’s objectives

By the end of this session, you will be able to:

• Accept a webinar shift in ShiftExpert• Prepare for an upcoming webinar training• Set up, launch, and deliver a webinar• Follow up after a webinar

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Agenda

• Preparing for the webinar• Day of the webinar– Setting up and launching the webinar– Delivering and interacting with participants

• Follow-up after the webinar• Next steps

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Poll

• Question: have you facilitated an i-Ready webinar using GoToWebinar?

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Preparing: Onsite vs. Webinar

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Onsite Webinar

3 hours 1.5 hours

Substantial discussion and activities

Limited discussion

Full interaction: constant visual cues and questions in the

moment

Limited interaction: virtual “handraising” and typed

questions

Preparing: Your Resources

• Training & PD Resources page – Today’s deck– Webinar-specific PPT decks and facilitation guides for

Getting Started & Understanding Data

• PD team support– Jessica Wheeler Tranchino (jwheeler@cainc.com) – PD Ops

• Macaull Jackson (mjackson@cainc.com) • Vanessa Cerullo (vcerullo@cainc.com)

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Preparing: ShiftExpert (shift)

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Preparing: ShiftExpert (PD record)

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Preparing: ShiftExpert

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• Shift assignment process is the same for webinars as it is for onsite sessions– PD Ops creates the GoToWebinar information and

emails it to you– PD Ops orders the Teacher Training Guides

• Janice’s tip: schedule yourself a 30-minute buffer after the webinar in case it runs long

Preparing: Logistics

• Location (quiet space)

• Equipment– Working microphone / headset– Test GoToWebinar– Test i-Ready demo login and browser – Check your desktop and browser tabs / favorites

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Preparing: Email Customer

• Step 1: PD Ops sends email confirmation

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Preparing: Email Customer

• Step 1: PD Ops sends email confirmation– This is your cue to get your GTW login info from

the ShiftExpert PD Record!

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Preparing: Email Customer

• Step 1: PD Ops sends email confirmation– This is your cue to get your GoToWebinar login

info from the ShiftExpert PD Record!

• Step 2: Email customer directly to confirm– Use template and copy rep– Always use your CA account!

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Preparing: Email Customer

• Step 1: PD Ops sends email confirmation– This is your cue to get your GTW login info from

the ShiftExpert PD Record!

• Step 2: Email customer directly to confirm– Use template and copy rep

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Preparing: Email Customer

• Step 1: PD Ops sends email confirmation– This is your cue to get your GTW login info from

the ShiftExpert PD Record!

• Step 2: Email customer directly to confirm– Use template and copy rep

• Step 3: Send a reminder the day before

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Preparing: PowerPoint Deck

• Just like an onsite: check the PD record and make adjustments to the presentation– Diagnostic & Instruction or Diagnostic only– Math and/or Reading– Grade levels– Etc.

• Rick’s tip: add message on title slide, “The webinar will begin shortly”

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Agenda

• Preparing for the webinar• Day of the webinar– Setting up and launching the webinar– Delivering and interacting with participants

• Follow-up after the webinar• Next steps

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Day of: Check your tech!

• Log into GoToWebinar early

• Check that your browser and i-Ready logins are working

• Check that your browser tabs and desktop are ready to be shown to customers

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Day of: Launching GoToWebinar

• Gather your GoToWebinar login/password

• Sign in at least 15 minutes in advance

• Select the CORRECT webinar by checking customer name, date, and time

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Day of: Launching GoToWebinar

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Day of: Launching GoToWebinar

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Day of: Launching GoToWebinar

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If you start the wrong webinar, notify PD Ops immediately!

Day of: Starting the webinar

• After clicking start:– The webinar control panel

opens– You can see when participants

arrive– You control audio (mute/un-

mute participants)– You are NOT yet showing your

screen

• Click “Start Broadcast” to show your screen

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Day of: Individuals vs. Group

Scenario 1: Individuals logging in from multiple locations

Scenario 2: Group logging in from one location– Connect with point person– Quick confirmation of training details (math and

reading, Diagnostic only, grade levels, etc.)– Ask if there are any stragglers

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Day of: Interacting with participants

Scenario 1: Individuals– Handraising to check for understanding– Question box

Scenario 2: Group– Can offer short breaks to discuss amongst

themselves– The key is to identify a lead in the room

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Day of: Troubleshooting

• Customer can’t hear you – Communicate back and forth via the question box– Usually an issue on their end; ask them to check their

speakers

• You can’t hear the customer– Ask them to check their computer microphone– They can switch to a telephone on speakerphone– Proceed with the webinar; they type questions in the

question box

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Day of: Starting the PowerPoint

• Greet the participants• If recording the webinar:– State that the webinar is being

recorded– Click “Start Recording”– Wait 1-2 seconds– Repeat the name of the

webinar and customer• Begin the PowerPoint deck

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www.support.gotomeeting.com 30

www.support.gotomeeting.com 31

Handout

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Day of: No-shows!

• Wait 10 minutes

• Call the school or contact person

• Email the contact person

• Rescheduling: PD Ops handles that! – Do NOT mark the shift as completed– You will still get credit for your time

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Day of: Before ending webinar

• Remind to fill out survey

• Thank them for attending

• Stay online for 2-3 minutes at the end for final questions

• Announce the webinar will be turned off

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Day of: Best Practices

• Follow the script in the facilitator’s guide

• Keep an eye on the question box

• Pause for questions at the end of sections

• Pay attention to timing

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Agenda

• Preparing for the webinar• Day of the webinar– Setting up and launching the webinar– Delivering and interacting with participants

• Follow-up after the webinar• Next steps

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Follow-up: Upload recording

• GoToWebinar prompts you to process the recording (takes a few minutes)

• You save the file on your computer• You log back into GoToWebinar and upload the file

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Follow-up: Get recording

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Follow-up: Customer email

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Follow-up: ShiftExpert

• Same as an onsite!

• Mark the shift completed and save

• Post final note in PD Record Chatter (copy and paste template)

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Agenda

• Preparing for the webinar• Day of the webinar– Setting up and launching the webinar– Delivering and interacting with participants

• Follow-up after the webinar• Next steps

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Next Steps

• Thank you for attending!

• We’ll follow up with managers to get you webinar-certified

• You’ll receive a follow-up email

• Please provide feedback on today’s training www.surveymonkey.com/r/webinar-training

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Don’t forget! Your resources:

• Training & PD Resources page – Today’s deck– Webinar-specific PPT decks and facilitation guides

for Getting Started & Understanding Data

• PD team support– Jessica Wheeler Tranchino (jwheeler@cainc.com) – Macaull Jackson (mjackson@cainc.com) – Vanessa Cerullo (vcerullo@cainc.com)

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THANK YOU!!