Patrick Shields Digitising the Public Sector

©2015 Software AG. All rights reserved. 1 | ©2015 Software AG. All rights reserved. 1 |

Patrick Shields

Chief Technology Officer (CTO): Africa

Digitizing Governament 23 July 2015 | Johannesburg, South Africa

©2015 Software AG. All rights reserved. 2 | Innovation Day 2015 | 23 July | Johannesburg, South Africa

What Building Blocks are Required to Enable Digital Government?

Enterprise Architecture & Governance

Structure

Performance Management of the 5

Year Strategy

End-to-End Organizational KPI

Reporting

Applications on the Fly

Process Driven GRC Management

IT Infrastructure Portfolio Management

Enterprise Business Process

Management


Capabilities Requested by National, Provincial & Local Departments How the Public Sector Wants to Make a Difference


Paper Based Systems

Human Intuition Based Systems

Microsoft Office Tools:

Excel

Word

Access

PowerPoint

Visio

Candidates for Technological Extinction


Level 3

Monitor, Evaluate &

Report Performance

Level 2

Integrate Processes to

Existing ICT Systems

Level 1

Capture Strategy,

Objectives, KPIs & Processes

The Journey to Digital Government

Product Presentations

Model, Link and Correlate

Gather Strategic Direction Docs

Kickoff the Initiative

Solution Demos

Solo PoC / PoV

RFP & Tender Response

End to End Partner Closed Deals

Start Up 1 Year Time

Level of

Auto

mati

on

Lo

w

Hig

h


Characteristics of a Digital Government

Capabilities: Instant Response to Citizens

“Digital Wisdom”

People: Make use of “Digital Wisdom"

Leveraging a Millennial Mindset

Catering to both Young and

Senior Citizens

Technology: Integration: IoT, Social, Mobile

Business Process Automation

Complex Event Processing

Big Fast Data: Reference Data as

Food for Quality Decisions

Cloud Laboratory: Cheap

Throwaway Tech


Integration

Strategy

Business Process

Analytics Strategy

KPI

Performance Risks &

Controls

A Model for Digital Government


Central repository: Consolidating application and

technology information

Reduced time to gather and

maintain information

Import data from structured sources -

spreadsheets, databases, CMDBs, etc.

Enhance portfolio information with

information on physical deployments

Structure and visualize IT portfolio

information

Improved quality of data on

applications and technologies

CMDB MS Excel Access


Create A Clear And Simple Management View On The Performance

Of Your Strategy

Market

Segments

Products &

Services

Objectives

KPI Measurement

& Reporting

Balanced Scorecard

Six Sigma

Strategies Tactics

Vision

DESIGN & DEFINE MEASURE & CONTROL


Always see current

compliance and risk status in

pie charts and heat maps

Use performance results to

improve business processes

Use seamless audit trail

Create PDF or XLS exports

Capabilities – Measurement and Evaluation

Easily prove compliance to

external auditors at any time

Easily identify ownership and responsibility

Inspire continuous improvement


Understanding the Role of (BPM) Business Process Management

Risk

Contract processing

Contract data

inserted

Sales admini-strator

Check contract

Contract deficient

Correct contract

Contract complete

Contract proposal received

Contract finalized

Approve contract

Control

Contract complete

Contract data

Contract data

Why?

What?

Controls

Data?

Who?

Risks


Benefits that can be Achieved by GRC

Comply with

Confidence

Improve Transparency

Adapt faster

Regulations

Increase Business

Consistency and

Agility to new


Service delivery reality instead paper processes

Real-time measuring and reporting

No year-end surprises when the AG arrives

Fraud Indicator Monitoring

Corporate Governance, Policy Management

Compliance/Internal Control

Risk Management

Audit Management

Process Performance Management

Process Exception Monitoring

Risk Indicator Monitoring

Risk & Compliance Management Tool Complex Event Processing


Start with a “Thin Slice”

EXTRAPOLATE

PROFITS Citizen Value

Patrick Shields Digitising the Public Sector

Technology

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