Patient Group Meeting 3 September 2012

WORDS OF WISDOM

• TELL ME – I WILL FORGET• SHOW ME – I WILL REMEMBER• INVOLVE ME – I WILL UNDERSTAND

Agenda

• Opening Introductions• Terms of Reference for Patient Group.• Patient Reps progress • Patient survey 2011 – 12 • Open Forum - Your views ( Group Discussion)• Confidentiality • Right Choices – Out of Hours / NHS 111/

Triage ( Dr H and Rachel)• Social media• Aob

TERMS OF REFERENCEWhy have them?

• Set the scene and purpose of the group

• Promote belonging

• Give a bit more structure

Patient Reps Progress

Suggested Projector and P.A system Attended baby clinic to canvas younger

audience Name Badges for staff Contributed suggestions to survey Revisited Confidentiality topic Push “right to complain without

prejudice” Suggestion Box

PATIENT SURVEY 2012

LAUNCH in OCTOBER 2012 3 QUESTIONS HAVE COME FROM THIS

GROUP INNOVATIVE CIRCULATION

SUGGESTIONS?

OPEN FORUM

Any Questions?

YOUR CONFIDENTIALITY

HOW THE PRACTICE MAINTAINS THIS

THE SIX CALDICOTT PRINCIPLES

1 JUSTIFY THE PURPOSE OF USING CONFIDENTIAL INFORMATION

2 ONLY USE IT WHEN ABSOLUTELY NECESSARY

3 USE THE MINIMUM THAT IS REQUIRED

4 ACCESS SHOULD BE ON A STRICT NEED TO KNOW BASIS

5 EVERYONE MUST UNDERSTAND HIS OR HER RESPONSIBLITIES

6 UNDERSTAND AND COMPLY WITH THE LAW

The Data Protection Act 1998 Personal Data principles

1 Is processed fairly and lawfully2 For specified purposes3 Adequate , relevant and not excessive4 Accurate and kept up to date5 Not kept for longer than necessary6 Processed in accordance with rights of data

subjects7 Protected by appropriate security8 Not transferred outside the EEA without protection

The NHS Code of Confidentiality ( 2003)

Protects – looks after the patients medical information

Inform – ensure the patients are aware of how their information is used

Provide choice: allow patients to decide whether their information can be disclosed or used in particular ways.

RIGHT CHOICES RIGHT CHOICES GETTING HELP AFTER HOURSGETTING HELP AFTER HOURS

PharmacyPharmacy

GP out of hours serviceGP out of hours service

A & EA & E

Self CareSelf Care

NHS directNHS direct

PHARMACIESPHARMACIESALL PHARMACISTS ARE TRAINED GIVE ALL PHARMACISTS ARE TRAINED GIVE MEDICAL ADVICE AND SUGGEST MEDICAL ADVICE AND SUGGEST TREATMENTSTREATMENTS

MANY DO BASELINE TESTS (PREG MANY DO BASELINE TESTS (PREG TEST, Blood Pressure ETC)TEST, Blood Pressure ETC)

Increasingly OPEN TIL Late -8PM,11PM Increasingly OPEN TIL Late -8PM,11PM OR EVEN 24 hrs (TESCO, SAINSBURY, OR EVEN 24 hrs (TESCO, SAINSBURY, ETC)ETC)

COLLECTION AND DELIVERY SERVICESCOLLECTION AND DELIVERY SERVICES

GP Out of Hours ServiceGP Out of Hours Service

ACCESS USING THE SURGERY ACCESS USING THE SURGERY TELEPHONE NUMBER. TELEPHONE NUMBER. YOU WILL GET TO SEE A GP LOCALLY YOU WILL GET TO SEE A GP LOCALLY AT ECCLESHILL (CLINIC OR A HOME AT ECCLESHILL (CLINIC OR A HOME VISIT IF APPROPRIATE) & THEY ARE VISIT IF APPROPRIATE) & THEY ARE ABLE TO ACCESS YOUR MEDICAL ABLE TO ACCESS YOUR MEDICAL RECORDS IF YOU CONSENTRECORDS IF YOU CONSENTYOU MAY BE ASKED TO REPEAT YOUR YOU MAY BE ASKED TO REPEAT YOUR HISTORY SEVERAL TIMES HISTORY SEVERAL TIMES THE SURGERY IS NOTIFIED ASAPTHE SURGERY IS NOTIFIED ASAP

Accident and EmergencyAccident and Emergency

Where? BRI, Otley and AiredaleWhere? BRI, Otley and Airedale

Rockwell and Wrose average 250 Rockwell and Wrose average 250 attendances per monthattendances per month

Not all attendances are “accidents” Not all attendances are “accidents” or “emergency”or “emergency”

Fractures and Wounds are most Fractures and Wounds are most commoncommon

Question: How can we address this?Question: How can we address this?

A&E CostingA&E Costing

Source : 2012/13 national tariffs

HRG_Code HRG_Desc Band Tariff

VB01Z Any investigation with category 5 treatment 1 £235

VB02Z Category 3 investigation with category 4 treatment 1 £235

VB03Z Category 3 investigation with category 1-3 treatment 2 £151

VB04Z Category 2 investigation with category 4 treatment 2 £151

VB05Z Category 2 investigation with category 3 treatment 2 £151

VB06Z Category 1 investigation with category 3-4 treatment 3 £81

DOA Dead on arrival 3 £81

VB07Z Category 2 investigation with category 2 treatment 4 £112

VB08Z Category 2 investigation with category 1 treatment 4 £112

VB09Z Category 1 investigation with category 1-2 treatment 3 £81

VB10Z Dental Care 5 £54

VB11Z No investigation with no significant treatment 5 £54

UZ01Z Data invalid for grouping 6 £0

NHS Direct NHS Direct tel: 0845 46 47tel: 0845 46 47

24 hour telephone advice line for all 24 hour telephone advice line for all medical problemsmedical problems

NHS CHOICES WEBSITENHS CHOICES WEBSITEwww.NHSCHOICES.CO.UKwww.NHSCHOICES.CO.UK

How to find a GP , dentist, Optician How to find a GP , dentist, Optician or Chemist or Chemist

Medical information Medical information database/dictionarydatabase/dictionary

Healthy Living information Healthy Living information

GP feedback systemGP feedback system

Links to other websites eg Links to other websites eg www.diabetes.co.uk www.diabetes.co.uk

NHS 111NHS 111COMING SOON APRIL 2013COMING SOON APRIL 2013

Nationwide system – Telephone No: Nationwide system – Telephone No: 111111

You will be asked questions about You will be asked questions about your problem just once and then beyour problem just once and then be

Guided to the NHS service best Guided to the NHS service best suited to your problem, eg suited to your problem, eg ambulance, hospital, GP practice, ambulance, hospital, GP practice, pharmacy, dentist etcpharmacy, dentist etc

TWITTERINGTWITTERING

COMING SOON TO ROCKWELL AND COMING SOON TO ROCKWELL AND WROSE! WROSE!