Passport Patrika | July - September 2012

PassportPatrika

July - September 2012

External Affairs Minister Shri S.M. Krishna, Jammu & Kashmir Chief Minister Shri Omar Abdullah and Union Minister for New & RenewableEnergy Dr. Farooq Abdullah inaugurating Jammu & Srinagar PSKs

A quarterly bulletin of Passport services in India

Passport Patrika

July - September 2012

Editorial Team:

Passport Patrika is edited and

published by Muktesh Pardeshi,

Joint Secretary (PSP) & Chief

Passport Officer on behalf of

Central Passport Organisation,

Ministry of External Affairs,

New Delhi.

Muktesh Pardeshi

Sanjiv Aggarwal

Address: CPV Division,

Ministry of External Affairs,

Patiala House Annexe,

Tilak Marg,

New Delhi-110 001.

Tel: +91-11-23387013

Fax:+91-11-23071370

Website:

http://passportindia.gov.in

E-mail:

[email protected]

Design and Publishing Partner :

TATA CONSULTANCY SERVICES

Muktesh Pardeshi

Joint Secretary (PSP) & Chief Passport Officer

EDITORIAL NOTE

The July-September 2012 period was the first quarter after the

country-wide rollout of 77 Passport Seva Kendras as envisioned under the

Passport Seva Project. The Project achieved its goal of complete project

execution in June 2012. Thereafter, the project has entered into operation

and programme implementation phase.

The highlight of the quarter was the visit of External Affairs Minister

to Srinagar on 26th July to dedicate PSKs in Srinagar and Jammu to public

service. In the august presence of Sh. Omar Abdullah, Chief Minister of

Jammu & Kashmir, Union Cabinet Minister, Dr. Farooq Abdullah and other

political dignitaries, EAM also laid the foundation stone of a new Passport

Bhawan in Srinagar. In 2011, the Passport Offices in Srinagar and Jammu

rendered approximately 90,000 passport related services, marking 30%

increase over 2010. These two Passport Offices are also playing an important

role in the implementation of the confidence-building measures between

India and Pakistan by way of facilitating travel of persons on either sides of

the Line of Control.

The Estimates Committee of Lok Sabha undertook a study visit of

Passport Seva Kendra in Lucknow. All three Hon'ble Members of Parliament

from Goa visited Passport Seva Kendra there. Earlier, the Standing

Committee on External Affairs had visited PSKs in Bangalore, Mumbai and

Ahmedabad. The Project has benefited enormously from valuable guidance

received from Parliamentary Committees from time to time.

Another notable development during this quarter was the revision

of passport and related services fees which were notified in late September

and which came into effect from 1st October, 2012. The revision was

undertaken after ten-and-a-half years. Over these years, costs relating to

establishment, capital expenditure, procurement of equipment,

reimbursement to State Governments, postal expenses, printing of passport

booklets, personalisation costs, IT expenses and other contractual payments

to service providers have gone up considerably. The enhanced revenue will

be used for further expanding passport service network, upgrading technical

infrastructure and improving public service delivery.

Passport Patrika July - September 2012 3

CONTENTS

Passport Mela

In July & August 2012, Passport Melas were organized at 40 locations across the country as part of a special

initiative taken by the Ministry of External Affairs to address the problem of non-availability of appointments at

some locations. Total of 9,201 applications were collected during these Melas.

SNIPPETS

4

01 July 2012

01 July 2012

01 July 2012

01 July 2012

01 July 2012

01 July 2012

07 July 2012

07 July 2012

07 July 2012

07 July 2012

07 July 2012

07 July 2012

07 July 2012

14 July 2012

04 August 2012

04 August 2012

Bangalore

Delhi

Bangalore RPO 1,963

1,582

408

362

120

Bangalore PSKs (Lalbagh & Sai Arcade),Mangalore PSK and Hubli PSK

Ahmedabad - 1PSK & Vadodara PSK

Madurai PSK Madurai RPO

Madurai RPO

Patna RPO

ITO PSK, Gurgaon PSK, Shalimar Place PSK &Bhikaji Cama Place PSK

Tirupati PSKHyderabad

Ahmedabad

Madurai

1,589

213

84

827

352

48

207

600

41

563

Behrampore PSK, Kolkata PSK

Patna PSK

Ambala PSK

Jaipur PSK, Jodhpur PSK, Sikar PSK

Alappuzha PSK, Kottayyam PSKCochin PSK, Aluva PSK

Kollam PSK, Vazhuthacaud PSK,Neyyattinkara PSK

Kozhikode 1PSK, Vadakara PSKPayyanur PSK, Kannur 1PSK

Trichy PSK, Thanjavur PSK

Panaji PSK

Malappuram PSK

242Surat PSKSurat

Kolkata

Patna

Chandigarh

Jaipur

Cochin Cochin RPO

Trivandrum

Kozhikode

Trichy

Goa

Malappuram

Dates Locations Passport Seva Kendra (PSK) RPOApplicationsCollected

Passport Patrika | July - September 2012

Passport Mela Brief

SNIPPETS

5

Haj 2013 : Advisory for Passport Applicants

Passport Patrika July - September 2012

1. As decided by the Haj Committee of India (constituted under Act of

Parliament No.35 of 2002), only valid passport holders (with validity at least

up to 31.3.2014) can apply for Haj 2013. Therefore, all prospective Haj

applicants are advised to get their passport issued before the Haj

announcement 2013. The Haj announcement is likely to be made in

February 2013 and Haj applicants may be required to submit their

applications with proof of their valid passports by 15 March 2013.

2. The passport holders (including children and infants) are also advised to

check the validity of their passports and if need be, get them renewed in

time. The intending applicants for Haj 2013 should also ensure that their

passports contain at least two empty visa pages adjacent to each other.

Otherwise, they are also advised to apply for renewal of their passports.

3. Before 2012, the general tendency among Haj aspirants was to apply for

passports once the Haj announcement was made. Hence, Passport Offices

were faced with huge rush for issuance of passports after the Haj

announcement was made. This allowed insufficient time to Passport Offices

and police authorities to complete requisite formalities in time and may

have resulted in last minute disappointment in some cases.

4. In view of the above, all concerned citizens and prospective Haj applicants

are advised to apply well in time for issuance of passports so that they have

their passports ready by February 2013 well before the Haj announcement

2013 is made by the Haj Committee of India. All Passport Offices across India

are being advised to provide requisite assistance for expeditious issuance of

passports to prospective Haj applicants.

5. More details on how to apply for a Passport is available on

. For more information on Haj matters, please

log on to

New Delhi: 12 September 2012

www.passportindia.gov.in

.www.hajcommittee.com

6

SNIPPETSSNIPPETS

In exercise of the powers conferred by the Passports Act, 1967, the Central Government has decided to revise st Passport and related services fees w.e.f. 1 October, 2012. The current fees were last fixed on 29.03.2002.

The current regime of Passport fee came into force in July, 1993 subsequent to the passing of the Passport

(Amendment) Bill, 1992 which permits the Government to fix the Passport fee on the basis of actual cost

incurred on issuing of a Passport. In 1993, passport fee was fixed at Rs. 300/- which was increased to Rs. 1000/-

when the next revision took place in 2002. Over the last ten years, costs relating to establishment, capital

expenditure, procurement of equipment, reimbursement to police authorities, payment to India Posts, printing

of passport booklets, personalization costs, IT expenses and contractual payment to Service providers (such as

TCS, NIC, NISG, C-DAC, STQC and ISP) have gone up considerably, which has necessitated increase in passport st

and related services fees w.e.f. 1 October, 2012.

Ministry of External Affairs notification published in G.S.R. No. 731(E) is appended below:

In exercise of the powers conferred by section 24 of the Passports Act, 1967(15 of 1967), the Central

Government hereby makes the following rules further to amend the Passports Rules, 1980, namely:

1. (a) These rules may be called the Passports (Amendment) Rules, 2012.st

(b) They shall come into force with effect from the 1 day of October, 2012.

2. For Schedule IV to the Passport Rules, 1980, the following schedule shall be substituted, namely:

“SCHEDULE IV” (See rule 8)

Schedule of fees payable in respect of applications for Passport and travel documents

1.

2.

3.

4.

5.

6.

3500

4000

3000

NA

3500

4000

NA

225

250

NA

240

255

225

250

200

240

255

220

60

75

40

40

60

75

75

100

50

50

75

100

1500

2000

1000

1000

1500

2000

Scale of fees

Particulars of applicationS. No.

Normal Fee

India IndiaAbroad Abroad

Tatkaal Fee(inclusive of normal fee)

$ $€

€(for Euro

countries)

For issue of ordinary fresh passport or reissue of Passport containing 36 pages having validity of ten years (also applicable to minors in the age group of fifteen to eighteen years)

For issue of ordinary fresh passport or reissue of passport containing 60 pages having validity of ten years (also applicable to minors in the age group of fifteen to eighteen years)

For issue of ordinary fresh passport or reissue of passport of 36 pages for minors below eighteen years of age with validity of five years or till the minor attains the age of eighteen years, whichever is earlier

For issue of fresh or reissue of India-Bangladesh Passport or Passport for any other named foreign country with a maximum validity of ten years

Replacement of passport of 36 pages having validity of ten years for changes in personal particulars

Replacement of passport of 60 pages having validity of ten years for changes in personal particulars

I. PASSPORT--


Revision of Passport and related services fees

IMPORTANT EVENTS

7 Passport Patrika | July - September 2012

10.

13.

14.

15.

11.

12.

7.

8.

9.

3000

3500

4000

200

225

250

220

240

255

12

20

110

130

40

60

40

60

75

15

25

150

175

50

75

50

75

100

NA

500

3000

3500

1000

1500

NA

NA

5000

5500

NA

NA

NA

NA

300

325

NA

NA

NA

NA

290

310

NA

NA

1000

1500

2000

Emergency Certificate

Issue of Police Clearance Certificate or Surrender Certificate or any other miscellaneous certificates based on the Passport

For replacement of ordinary passport of 36 pages in lieu of lost, damaged or stolen passport

For replacement of ordinary passport of 60 pages in lieu of lost, damaged or stolen passport

Certificate of Identity

Additional ordinary passport containing 36 pages for any country with validity upto one year

Replacement of passport of 36 pages for changes in personal particulars for minors below the age of eighteen years with validity of five years or till the minor attains the age of eighteen years, whichever is earlier

Replacement of passport of 36 pages having validity of ten years for deletion of Emigration Check Required stamp

Replacement of passport of 60 pages having validity of ten years for deletion of Emigration Check Required stamp

I. PASSPORT--

II. SPECIAL TRAVEL DOCUMENT--

III. MISCELLANEOUS SERVICES--

IV. PASSPORT IN LIEU OF LOST, DAMAGED OR STOLEN--

Note :1. NA' means 'not applicable'2. Fee for a passport under Tatkaal scheme is inclusive of normal passport fee.3. Tatkaal fee will be charged for issue of fresh passport within 1 – 7 working days of the date of

application. In case of reissue of passports, Tatkaal fee will be applicable for 1-3 working days. The prescribed time limit is subject to fulfillment of all documentary requirements and completion of requisite formalities

4. No Tatkaal fee is payable in the following cases, namely: (i) An applicant who has been advised to go abroad for specialised medical treatment and

consultation (proof required for fee exemption), and an attendant;(ii) Death abroad of an applicant's spouse, father, mother, child, son-in-law, daughter-in-law,

grandchild, brother or his spouse, sister or her spouse (applicant should provide sufficientdetails as to when and where death took place);

(iii) All Diplomatic or Official passport holders (except persons, who were issued short validity diplomatic or official passports for short visits abroad) who apply for an ordinary passport inlieu of their Diplomatic or Official passport up to three years after expiry of passport;

(iv) Casual visitors from India, whose passports are stolen or lost or damaged while abroad;(v) In Missions or Posts abroad, if a passport is issued in normal course on first come first served

basis even within Tatkaal timeframe;(vi) Inter-country adoption cases if passport is issued within Tatkaal period.

Scale of fees

Particulars of applicationS. No.

Normal Fee

India IndiaAbroad Abroad

Tatkaal Fee(inclusive of normal fee)

$ $€

€(for Euro

countries)

8

IMPORTANT EVENTS

British MPs visit Herald House PSK

Media Roadshow in Panaji

Media Roadshow in Lucknow

Media Roadshow in Kolkata

Media Roadshow in Hyderabad

Mr. Lord Faulks, MP, Mr. Matthew Hancock, MP,

Mr. Oliver Colvile, MP & Mr. Shiv Haria Shah visited Herald House PSK, Delhi. Walkthrough of complete PSK operations was arranged for visitors. The delegation was impressed with the PSK and its smooth operations.

On 03 August 2012, Shri Muktesh Pardeshi, JS

(PSP) & CPO and Shri Krishan Kumar, RPO Goa addressed a media roadshow in Goa. During the roadshow, the local media was briefed on performance of Goa PSK from its inception till date.

On 08 August 2012, Shri J P Singh, RPO Lucknow

along with executives from Service Provider addressed a media roadshow in Lucknow. During the roadshow, the media was briefed on new initiative of allowing walk-ins for special categories. RPO also talked about the issue of waiting for passports and problem of agents/touts that would be resolved with operationalization of PSKs in Kanpur, Lucknow, Varanasi and Gorakhpur.

On 21 August 2012, Shri Muktesh Pardeshi, JS

(PSP) & CPO and Dr. R Sivakumar, RPO Kolkata along with executives from Service Provider addressed a media roadshow in Kolkata. During the roadshow, the local media was briefed on PSP Programme and benefits it has given to the citizens.

On 19 July 2012, Dr. K Srikar Reddy, RPO

Hyderabad and Dr. K Gopinatha, Director, EDS – (eSeva) addressed a media roadshow at RPO Hyderabad. During the roadshow, the media was briefed on new initiative of allowing walk-ins for special categories. RPO also informed that all pending cases of 2010 and 2011 in the old legacy system have been closed and closure letters were being dispatched, Gratis passports will be issued to cases where the application date is after 01 July 2011.

National Institute for Smart Government

(NISG) celebrates 10 years

Centre for e-Governance

On 27 August 2012, NISG celebrated a decade of

excellence of adding value to e-Governance at a

ceremony that took place at Ashok Hotel, Delhi.

NISG is a valuable consulting partner in the

conceptualization and implementation of

Passport Seva Project.

Shri Sachin Pilot, Minister of State for

Communications and Information Technology

rededicated the Centre for e-Governance (CEG) on

17 July 2012 at DeitY. The Centre has been

inaugurated after renovation. It will be like a Hall of

Fame for virtual personalities i.e. various e-

projects.

The Centre has been envisaged as the platform for

showcasing advancement in ICT domain especially

in e-Governance by demonstrating applications

from states, central line ministries, DeitY

organizations and other implementing agencies.

There are 12 touch screen kiosks at CEG, and at

each kiosk a different application is showcased.

The applications being showcased are Kiosk for

CSCs - SBI, e-Mitra – Rajasthan, Akshaya – Kerala,

Mee Seva – Andhra Pradesh, e-Sanjeevani – C-DAC

Mohali, Language Technologies – DeitY, BOSS –

DeitY, MSDP – C-DAC Mumbai, Passport Seva

Project – MEA, E-Nose, E-Tongue & E-Vision – C-

DAC Kolkata, Best Practice e-Governance

Solution–NIC, Sanyog, Punarbhava portal– Media

Lab Asia.

Shri Sachin Pilot, Minister of State for Communications andInformation Technology at the inauguration of CEG


9

IMPORTANT EVENTS

MPs Visit – Panaji

On 03 August 2012, the Chairman of the Estimates Committee, Shri Francisco Sardinha along with Shri Shantaram Naik, MP and Shri Shripad Naik, MP visited RPO Panaji. The delegation was given a detailed walk-through of the PSK operations. The visiting dignitaries also interacted with applicants to understand and address their concerns.

Heads of Mission Conference

During 14-16 September 2012, the fourth Conference of Indian Heads of Mission was organized. The conference was addressed by Dr. Manmohan Singh, Prime Minister, Shri S.M. Krishna, External Affairs Minister, Shri Ranjan Mathai, Foreign Secretary and other dignitaries. A presentation on PSP was made by Shri B. K. Gupta, AS(CPV).

Dr. Manmohan Singh, Prime Minister addressingHeads of Mission Conference

Estimates Committee Visit - Lucknow PSK

Shri Muktesh Pardeshi, JS (PSP) & CPO welcomingShri Francisco Sardinha, Hon'ble MP & Chairman at PO, Goa

Shri J Sathyanarayna, Secretary, Department of Electronicsand IT during walkthrough at Bangalore PSK

The well being of overseas Indians is one of the core responsibilities and concerns of Indian Missions. Embassies and Consulates should be proactive in terms of mitigating problems faced by Indians abroad. Heads of Missions have a special responsibility to play a leadership role in taking up and resolving issues faced by Indian citizens abroad. The operationalization of 77 Passport Seva Kendras throughout the country in a period of two years is part of efforts to provide timely delivery of passport services to fellow citizens.”

Excerpts fromExternal Affairs Minister Speech

Estimates Committee Visit – Lucknow

On 10 July 2012, Parliamentary Estimates

Committee led by Shri Francisco Sardinha, Hon'ble MP and Chairman visited PSK Lucknow. Estimates Committee consists of 30 members elected by Lok Sabha every year with the Chairman appointed by the Speaker from amongst the members. The Estimates Committee is constituted under Rule 310 of the Rules of Procedure and Conduct of Business in Lok Sabha for examination of such of the estimates as may seem fit to the Committee or are specifically referred to it by the House or the Speaker. During the visit, PSK operations were demonstrated to the Committee.

Secretary, Department of Electronics and Information Technology visits Bangalore PSK

On 10 July 2012, Shri J Sathyanarayna, Secretary, Department of Electronics and Information Technology visited Bangalore PSK. During the visit, he keenly observed the PSK process and interacted with citizens to understand their issues and experiences.


10

COVER STORY

Shri S. M. Krishna, External Affairs Minister addressing the gathering

Jammu and Srinagar: Passport Seva Kendras Inauguration

The inauguration of Jammu & Srinagar PSKs was done on 26 July 2012 by Shri S. M. Krishna, External Affairs

Minister at Sher-i-Kashmir International Conference Centre (SKICC), Srinagar. The event was attended by Shri

Omar Abdullah, Chief Minister, Jammu & Kashmir, Dr. Farooq Abdullah, Union Minister for New & Renewable

Energy, several J&K Ministers, MPs, MLAs and other dignitaries. The two PSKs in the state have combined

capacity to serve over 400 citizens in a day. On the occasion, External Affairs Minister also laid the foundation

stone of Passport Bhavan building planned at Rajbagh in Srinagar. The new building will be built on a one-acre

plot and will be housing the Passport Office, Passport Seva Kendra and staff quarters.

Excerpts from External Affairs Minister's Speech

“In a short time, we moved from Pilot Project mode in May 2010 in Bengaluru to the commencement of

nation-wide rollout of Passport Seva Kendras in June last year. In June 2012 all the 77 PSKs were set up and

operationalised in the country. This has been a remarkable journey over last two years. In this connection, I

acknowledge the significant contribution of the Service Provider Tata Consultancy Services. I would like to

commend the Passport Seva team for their devotion to public duty and to our Service Provider, TCS, for their

earnest efforts in speedy implementation of the Project.”


KNOWLEDGE SHARING

11

Dignitaries at dais

Model of proposed Passport Bhavan

Chief Guests laying the foundation stone of Passport

Bhavan, Srinagar

Welcome & ribbon cutting ceremony at PSK Srinagar Delegation during walkthrough of Srinagar PSK operations


PSP IN MEDIA

12 13 Passport Patrika | July - September 2012

Courtesy: The Business Standard, 30 September 2012

PSP IN MEDIA


PSP IN MEDIA

Passport Seva Kendra: a feather in Madurai's cap

Tech savvy

July 15, 2012

The presence of the Passport Seva Kendra, popularly known as PSK, in Madurai and Tirunelveli, is a welcome

feature for the simple reason that every year the authorities issue a whopping 1.80 lakh fresh passport booklets

to applicants from the region.The Passport Office (Madurai Region) has jurisdiction over Madurai, Theni,

Dindigul, Sivaganga, Ramanathapuram, Virudhunagar, Tirunelveli, Tuticorin and Kanyakumari districts. There

are two state-of-the-art PSKs in Madurai and Tirunelveli, which cater to the needs of the public. Till about five

years ago, the citizens from the southern part of Tamil Nadu had to visit Tiruchi Passport Office for issuance of

passports and other related queries. Understanding the need of the people, the Ministry of External Affairs

opened the Madurai Passport Office on December 17, 2007. Though this was welcome as public from as far as

Kanyakumari district could save travelling time, the pace of issuance of passports picked up when PSK was

established in Madurai and Tirunelveli in 2011. With just about 70 staff, the Passport Office received close to 750

applications every day from the public through nine districts at its two PSKs, ably supported by the TCS (Tata

Consultancy Services). Besides, another 100 to 150 applications are received daily through the DPC (District

Passport Collection Centre) situated in the Collector's office in all the southern districts. Public, residing in towns

other than Madurai and Tirunelveli, may submit their passport applications with the relevant documents and

demand draft in these DPCs. For the computer-literate and for those people who have access to Internet, the e-

appointment system available at the PSK ( ) is quiet user-friendly. By getting the

appointment, an applicant can file his/her papers on the prescribed date and time, thus avoiding undue delays

and long queues. Upon filing the mandatory papers such as birth certificate (for age proof) and voter ID card

issued by the Government of India (for identity-cum-address proof), among other relevant documents along

with the application, the staff forward them for police verification. On receipt of online confirmation from the

Police Department, the passport is issued within three days. To put it in a nutshell, an applicant would get his

new passport through the ordinary channel in 30 to 35 days. For those preferring the 'tatkal' route, the passport

is delivered in less than seven working days from the date of acceptance. While the fee for normal process is Rs

1000, it is Rs 2,500 for 'tatkal' applicants.

In Tamil Nadu, the PSK is available at Chennai, Madurai, Tiruchi, Tirunelveli and Coimbatore. The Government of

India is keen on providing more and more PSKs to cater to the needs of public seeking passports. The PSK

concept is widely accepted now as it is yet another step towards getting closer to technological advancement.

Apart from security point of view, the state-of-the-art facility to scan and cross-check the documents such as

birth certificates help the authorities in identifying bogus papers with much ease now. Further, the e-

appointment facility has, to a great extent, discouraged public from approaching touts, who used to lure gullible

persons with promise of getting the booklet in no time and vanish with fancy sums. The user-friendly websites

and the frequently-asked-questions (FAQ) and answers come in handy for people who seek passports. The SMS

facility, which reminds the applicant about the various stages of the status of application, too keeps them

informed and the likely delivery time at their doorsteps. For instance, when the application is despatched to the

police for verification, the applicant gets an SMS – “Application despatched for PV”. On receipt from the police,

the applicant gets an SMS – “PV complete” -- and at the final stage of despatch, it informs the applicant. Clear

mention of the mobile phone number in the application would help keep track of the application. A decade ago,

the passport authorities had backlog in issuance of fresh passports due to various factors. However, with rapid

technological advancement, things have become easier to handle today. Holding 'adalats' at periodic intervals

has helped in identifying and redressing complex cases now and then.

http://www.thehindu.com/todays-paper/tp-features/tp-editorialfeatures/article3641367.ece

www.passport.nic.in


PSP IN MEDIA

Courtesy: The Tribune, 09 July 2012


PSP IN MEDIA


(On 14 September 1949 the Constituent Assembly of India unanimously decided that Hindi will be the official

language of India. To commemorate the historic occasion, Hindi Diwas is observed every year this day.)

(Activities during Hindi Day and Hindi Fortnight)

PSP IN MEDIA


Average of 99.57 % Citizen Satisfaction level overall for all PSKs.

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Cleanliness and

Ambience

Courtesy Efficiency Overall

Experience

Excellent Good Poor

VOICE OF THE PEOPLE

Citizen Feedback

21

PSK-wise Overall Citizen Satisfaction Index


EMPLOYEES CORNER

22

DPCs held during the period

S.No. Name of DPC DPC held on Approved for promotion

1.

2.

Suptd. to PGOAssistant to Supdt.

21.09.2012

21.09.2012

16

19

S.No.

S.No.

Name

Name

Station Date of joining

Date of joining

1.

1.

2.

2.

3.

3.

4.

5.

Shrimati T Ajungla Jamir

Shri Narender Singh

PO

DPO (Cadre & Welfare)

DPO

DPO (PV.Vig)

DPO

APO (PG)

APO

APO

Shri Sanatan

Shri Hemant K Srivastava

Shrimati C B Joya

Shri Suresh Rana

Shri Deshraj Yadav

Shrimati Shashi Bala

Guwahati

H/o, Ranchi

H/o, TrivandrumJaipur

Jaipur

21.08.2012

03.07.2012

21.08.2012

13.09.2012

16.07.2012

06.09.2012

29.08.2012

17.09.2012

List of officers who have joined on deputation

List of officers who have joined in CPV Division

Post

Designated

S.No. Name Post Date of relinquishment Station1.

2.

Shri T Armstrong Changsan

Shri Amrendra Kumar Sengar

PO

PO

21.08.2012

17.08.2012

Guwahati

Ghaziabad

Deputationist who have relinquished the charge

S.No. Name Postheld

Date of birth

Date of Retirement

Station from

1. Shrimati K M Durga PGO 30.11.1953 31.07.2012 (VRS) Kozhikode2. Shri N Gajendiran PGO 06.07.1952 31.07.2012 Chennai3.4.5.6.7.8.9.

10.11.12.13.

Shrimati P SaradaShrimati B Prameela KumariShri B BoopathyShrimati Anil GroverShrimati J M KaungalShrimati S S DicholkarShrimati N N MahaleShrimati G PadmavathiShrimati Sarada R VermaShrimati Krishna RaniShri Ranjan Kumar Das

Supdt.APO

APOAPOPGOAPOAPOSupdt.DPOAPOLDC

07.07.195216.07.195204.07.195208.08.195214.08.195215.08.195220.08.195230.08.195231.08.195205.08.195209.11.1982

31.07.201231.07.201231.07.201231.08.201231.08.201231.08.201231.08.201231.08.201231.08.201231.08.201214.09.2012 (Resigned)

KozhikodeHyderabad

ChandigarhChennai

AhmedabadPuneThaneChennaiCochinChandigarhAhmedabad

List of officers retired/ VRS from service w.e.f. July 2012 - September 2012

14.15.16.17.18.19.

Shri N C MitraShrimati N KasthuriShrimati P NijhawanShrimati B PrasannakumariShri S A A MalikhanShrimati Urmil Rani

PGOAsstt.APOAPOAPOAPO

12.03.195305.09.195203.09.195203.09.195216.09.195206.09.1952

30.09.2012 (VRS)30.09.201230.09.201230.09.201230.09.201230.09.2012

DelhiChennaiAmritsarCochinChennaiChandigarh

Appointments & Retirements


EMPLOYEES CORNER

23

On 04 July 2012, Office Bearers of All India Passport Employees Association (AIPEA) called on Shri S. M. Krishna,

External Affairs Minister. They exchanged views on the progress in implementation of Passport Seva Project and

various service matters.

All India Passport Employees Association call on External Affairs minister

Passport Office Vignettes

Onam Festival celebration - Passport Office, Trivandrum

Onam Festival celebration - Passport Office, Malappuram


Ministry of External Affairs

Government of India

www.passportindia.gov.in24x7 Call Centre

Toll free number 1800-258-1800

Passport Seva Project - Key Milestones

Numbers Speak - as on 30 September 2012

Number of PSKs operational 77

Number of Passport Applications processed 46,23,970(Between May 2010 to September 2012)

Number of PCC processed 2,44,255(Between May 2010 to September 2012)

Number of languages supported at the Call Centre 17

Citizen Satisfaction Index at PSK 99.5%

Average number of citizens serviced daily Over 28,000

Average number of calls received at the Passport Seva Call Center daily Over 24,500

Average number of hits to the passportindia.gov.in portal saily Over 65,000

Key Service Indicators - During 01 July 2012 to 30 September 2012

4 Pilot PSKslaunched in

Karnatka

3 Pilot PSKslaunched inHaryana &

Punjab

Pilot projectcertified by

STQC, DeitY

Countrywiderollout begins:

8th PSKlaunched inTamil Nadu

30th PSKlaunched in

AndhraPradesh

40th PSKlaunched inRajasthan

50th PSKlaunched in

Delhi

70th PSKlaunched in

Kerela

77th PSKlaunched in

Delhi

May

2010

Jun

2011

Feb

2012

Jun

2012

Apr

2012

Jan

2012

Dec

2011

Jan

2011

Aug

2010

Go LiveCertification by

STQC, DeitY

In partnership with

Passport Patrika | July - September 2012

Government & Nonprofit

Transcript of Passport Patrika | July - September 2012