Partnership to Ensure Sustainability of Sewage ... - ADSSC · PDF filePeriodic Newsletter...

Periodic Newsletter Issued by Abu Dhabi Sewerage Services Company (ADSSC)

Issue No.13 - June 2017

Partnership to Ensure Sustainability of Sewage System in Abu Dhabi

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OUR NEWS

ADSSC Organizes Sustainability EventADSSC Organizes the Fifth Annual Forum

for Health, Safety and Environment

ADSSC Delegation Visiting Shaikh Zayed Grand Mosque

ADSSC Delegation Visited Al Etihad Museum

ADSSC Organized an Awareness Initiative in Electronic Information Security

ADSSC Celebrates the National Environmental Day

A Delegate from ADSSC Visits Al Ain Municipality Awareness Course for ADSSC Staff on First Aid

Workshop on the Abu Dhabi Award for Excellence in Government Performance

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EDITOR IN CHIEFNouda Mohamed Al Ahbabi

THE WORK TEAMMahra Mubarak Al AhbabiAmon Ghideon Al DhaheriShamsa Haji Al Baloushi

TRANSLATIONShamma Haran Al Ketbi

Fatima Khalifa Al Neiadi

CONTACT USWebsite: www.adssc.aeE-mail: [email protected] Awareness and Mass Communication Unit

CHAIRMAN'S MESSAGE

In this Issue

Periodic Newsletter Issued by Abu Dhabi Sewerage Services Company (ADSSC)

Issue No.13 - May 2017


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Society Role Towards Climate Change


96% of STEP Achieved

Participating in a research within the Executive Council Award: (GIS Databases)

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ACHIEVEMENT

EXCELLENCE

ADSSC Organizes Sustainability EventADSSC Organizes the Fifth Annual Forum

for Health, Safety and Environment





A Delegate from ADSSC Visits Al Ain Municipality Awareness Course for ADSSC Staff on First Aid

Workshop on the Abu Dhabi Award for Excellence in Government Performance

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OUR ENVIRONMENT24

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CHAIRMAN'S MESSAGE

H.E. Abdulla Ali Musleh Al AhbabiBoard Chairman

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Year of Giving 2017It is my pleasure to meet you in this issue and exceptional year. Year of continuous benevolence and giving… year of taking responsibility… volunteering… and a serving the people. It is a meaningful year for every person in this country, year of giving 2017.

In this year we carry out the journey of benevolence and the ongoing initiative without boundaries or limits, the journey that once was led by Zayed the Great, God Bless him with the founding leaders, who are immortal in the history and symbolizing the union. The year of giving is a message of caring, forgiving and developing sent by UAE leaders and people toward region and the whole world.

The UAE community are raised to do good and giving, as the UAE is always one of the top countries in giving allowing it to earn appreciation and respect. This year aims to the wellness of the citizens and the country, beside to solidifying giving between

individuals and institutions to participate without return as this country was always generous to us.

2017 was announced to be the year of giving as instructed by H.H. Sheikh Khalifa bin Zayed Al Nahyan, President of the UAE – May Allah protect him – and followed by the directions of the vice president H.H. Sheikh Mohammed bin Rashid Al Maktoum to execute the instructions on instant and to establish plans for the year of giving. Furthermore to enhancing all government entities, authorities and institutions activities for this year.

Therefore, we in ADSSC care to participate effectively in the year of giving by launching initiatives and activities related to this year. As the wise vision of our leadership to benevolence and giving contributes in promoting values of volunteering and responsibility among the community.

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MD'S MESSAGE

Alan ThomsonManaging Director

Looking back over the last twelve years ADSSC has evolved from a small start-up organization to be one of the most respected regional utilities. We are now recognized on a global platform with our STEP now widely known in the tunnel and sewerage sectors.

We have invested heavily in infrastructure improvements and I am proud to say that we now have a greatly improved collection and treatment capability. Additionally, our work on the treated water delivery is also much improved with more investment underway.

Now, what about the future…?

There are still many areas where we can improve and I would say that the next five years should be focusing on working smarter and using our capital to see benefits on our service and environmental impact.

One area where we are likely to see change is the introduction of tariffs for waste water services. Almost every developed country charges its customers for waste water. Why should Abu Dhabi be different? When the charges are eventually introduced, it will raise customer awareness of our services. The increased awareness will put scrutiny on how we interact with our customers. ADSSC will therefore

have to improve our Customer Relationship Management (CRM) and ensure we maintain our high customer satisfaction rating.

Another area for improvement is data management. At present, we have many sources of data from our operations, investment and finance. Much of this data is stored but not properly analyzed and presented to our managers. Better information will lead to more informed decisions and subsequently wiser use of investment capital.

Connected to data is SCADA. SCADA is Supervisory Control and Data Acquisition. In practice it is the information gathered from instruments and measurements taken in our operational network including treatment plants.

SCADA systems are now very reliable and also sophisticated. The new generation of instruments can measure quantitative and qualitative data live. Live information is very powerful and will enable our controllers to manage our systems in a pro-active way. As an example, we can measure pH in the raw sewage and quickly identify an illegal discharge into our system impacting on pH levels. This will help us prevent major pollution threats to our plants and enable preventative measures to be taken.

SCADA will lead to us adopting and using the Internet of Things (IOT) but applied to our business.

Linked to data management is the management of our energy consumption and the consequent effect on sustainability and environmental impact.

As ADSSC we have responsibility to minimize our carbon footprint. This covers many aspects of our work from pumping station efficiency to bio-solids disposal. Last year we published our current position with respect to our carbon usage. This was an important measure for ADSSC as it establishes our benchmark. It is now our challenge to see how much we can improve our current position. A plan is being prepared which will set objectives for us to achieve.

As you can see, the next few years will be every bit as challenging as the previous period. With the guidance and support of the esteemed Executive Council, along with our Chairman and Executive Directors, I am confident we can deliver the challenges we face in the future.

The Future of ADSSC

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CONNECTDMD'S MESSAGE

We Work for Customer Happiness

Mubarak Obaid Al DhaheriDeputy Managing Director

We witnessed in this period various initiatives in the UAE that aims for customer happiness which also is a priority in ADSSC as part of our government vision to be one of the best countries by 2021.

To achieve this vision we launched several initiatives and services like joining with the Customer Happiness Committee that follows the General Secretariat of Abu Dhabi Executive Council. Beside to applying Social Media Use Manual - Abu Dhabi and the complaints and recommendations guidance, as well as customer serving guidance and identifying services & documenting procedures.

Customer satisfaction and happiness is a priority to us in ADSSC, as we measure customer satisfaction of the provided services through ADSSC customer services centers and activating CRM system to receive any complaints or inquiries. Furthermore to registering in the government free toll 800555 to facilitate communication for our customers and sending SMS in regular base to our customers. We also activated two main e-mails [email protected] and [email protected] to receive customer feedback and we contact the customer after every provided service to measure their satisfaction. Beside to many other daily tasks that serves our customers.

We in ADSSC care to design and implement serving programs to achieve the instructions of our wise leadership toward happiness definition, and promoting it to reach every individual in this country. It is a culture that is taking part of all entities and institutions in UAE, together we work to accomplish the requirements and the expectations of “Happiest Nation” by providing the best government services.

ADSSC signed a memorandum of understanding with Masdar Institute of Science and Technology to enhance relations and make further progress and cooperation between them, Also to conduct advanced research to ensure the safety and sustainability of sewage in Abu Dhabi.

This note aims to promote the STEP at Abu Dhabi Sewerage Services Company, one of the world’s longest

sewerage tunnels. As part of the tunnel development project, a 41 km deep sewage tunnel was constructed with a capacity of 1.7 million cubic meters per day by 2030.

On behalf of ADSSC Eng. Mubarak Obaid virtual Deputy Director signed and, as for Masdar Institute Director Dr Bahjat Al Yousuf. “The urbanization in UAE calls for an expansion of the infrastructure such as sewage tunnel will have a

major impact on the environment. This kind of construction operations carried out by underground tunnels, based on this fact it is important to establish a strong knowledge base and expertise to ensure the implementation. To achieve balance between the growing need for infrastructure development and preserve the environment”, said Dr Bahjat AlYousuf.

“In this collaboration, ADSSC keen

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to strengthen the common interests and cooperation to develop an infrastructure that meets the highest standards while promoting sustainability” said Eng. Mubarak Obaid virtual Deputy Director.

“We have developed a new software system in collaboration with the Massachusetts Institute of Technology (MIT)," said Dr. Rita Souza, Assistant Professor of Mechanical Engineering. Tools that

allow for the planning, design and construction of tunnels, taking into account all the possibilities for underground operations. This set of integrated tools allows simulation of tunnel construction, cost and time, as well as geological and structural matters, which helps to build a clear and 3D visualization of the infrastructure.

This partnership, will allow Masdar students to train in practical terms by making field visits to Abu Dhabi Sewerage Services Company, such as the "Strategic Tunnel Development" project, which will contribute to the development of highly qualified tunnel staff and expertise who will have a role in the development of infrastructure in line with urbanization

ADSSC ProfileAbu Dhabi Sewerage Services Company (ADSSC) was established in June 2005 to collect and treat wastewater discharged from all residential and commercial customers in the Emirate of Abu Dhabi and safely dispose both the solid and liquid waste thereof.

ADSSC reports directly to the Abu Dhabi Executive Council, under the Chairmanship of H.E Abdulla Ali Musleh Al Ahbabi. ADSSC Board of Directors membership is extended to key stakeholders including

Abu Dhabi Municipality, Al Ain Municipality, Environmental Agency Abu Dhabi, Urban Planning Council, Abu Dhabi Food Control Authority and Health Authority Abu Dhabi.

ADSSC Achievements in 2016:

• The company obtained the best sustainable project: issued by MEED Conference for the projects quality in 2016 - Dubai Award.

• ADSSC membership in British Standards institution BSI 2016 has been renewed.

• Awarding the company for achieving the health, safety and security requirements (HSE): issued by the Royal Society for the presentation of accidents (ROSPA) - Birmingham, UK.

• Completed 86% of the main pumping station (PS-01) In Al Wathba, which is located at the end of the sewerage tunnel, in depth of 100 meters below the earth’s surface, pumping capacity of 8.350 gallons per second.

• Premiering the documentary about the development of the strategic tunnel sewerage "STEP" program within other "Megastructures" series program on National Geographic Channel

• ADSSC received an award for the sewerage project: issued by the Water Conference 2016 (GWA) - vAbu Dhabi.

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CONNECTEXCELLENCE

• We can define databases as a structured collection of accessible data in a structural way, making it an important component of GIS, where data is organized using different types of DBMS.

• There are two types of Database Management Systems:

1. Hybrid Systems where geometric data is stored in a database separate from the metadata database and is the most common type of GIS application where the two bases are linked by an ID-number. The unique ID links geometric shapes and metadata, from internal linking, it is possible to link this single number to external databases through networks where a small internal network may be connected to Intranet or the Internet.

2. Integrated systems in which the engineering and descriptive data are stored in the same database and can be linked to external data sources through the RDBMS interface.

Database Requirements in GIS• GIS databases contains large

amounts of data (coordinates or descriptive) and it is very important to structure these data (which if not structurally structured, the speed of the system response to the various processes will be very long) DBMS, which also helps in answering queries by choosing specific types of data or specific parts of the database.

• Before creating the database, it is important to have a conceptual model of how to organize the data and the structure of it. The process of creating this model called database modeling. The modeling of the database takes into consideration all the participants

as well as covering the technical and non-technical aspects,

1. Rapid change of technology: Technical methods must be stable (in terms of HW equipment and SW software) over time so that the structure of the database does not have to change with any rapid change in the technical methods of equipment and devices (the structure is fixed with changing technology).

2. The geographic database is often long-lived and should therefore be planned on this basis.

3. The database structure should be as simple as possible to facilitate changes, input and extraction of data. Hence, it is not necessary to think of complex solutions when solving simple problems.

4. Users should be isolated from changes made to the database system and therefore changes in technology (the emergence of new programs and equipment) do not affect data manipulation (modification / insertion / extraction ...) or database-user interface.

Different types of models: There are different types of database structures:

1. Hierarchical databases.2. Network databases.3. Relational databases.

First: Hierarchical databases: The database structure creates a tree with very simple links linking different levels and allows the structure to link only one entity from the bottom to one entity from the top and this type of database is not commonly used

Second: Network databases:The structure of this type is more complex than its predecessor, where different entities can be linked together in a flexible way

Third: Relational databases:The structure is more flexible than the two previous types in which entities are stored in tables and the entity is defined and linked to other entities.

General information about GIS• Name: Maitha Ahmed Al Shamsi.

• Position: GIS specialist.

• Division: GIS

• Place of work: ADSSC – Al Ain

Participating in a research within the Executive Council Award: (GIS Databases)

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Abu Dhabi Sewerage Services Company announced moving to a new main building as part of its strategy to facilitate the delivery of its services to customers, thus saving time, effort and expense to the customers. An integrated and phased plan was established for the transition process to avoid any delay in providing services.

The company has completed the first phase of the transition plan, which includes the transfer of customer service department and the Department of Security and Safety and Human Resources Management in all their departments, and began to operate in its new headquarters in Hazza bin Zayed stadium.

Customer service has started to receive customers on the ground and first floor of the new main building, which includes Customer Service, Operations and Maintenance, Projects and Geographical Systems.

In addition, other departments gradually moved to the new building. The company's branch in Mezyad area has closed and the operation and maintenance section started to receive its visitors in the new building. The office of the Deputy Managing Director and the Public Awareness and Communication Section were placed in the second floor. The old headquarter located in the city center near to the shopping center (Al Ain Mall) had closed.

The total number of employees at ADSSC-Al Ain is around 210. The total area of the new building is 6,000 square meters, located by Hazza Bin Zayed Stadium. It has six halls, Masjid and all services Such as waiting area for visitors and support services, and all necessary services for all employees and customers.

ADSSC Announces the New Headquarter in Al Ain

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ACHIEVEMENT

96% of STEP Achieved

The infrastructure and Environmental Committee of the Executive Council of Abu Dhabi reviewed the latest developments in the completion of the pumping station, one of the main components of the AED 5.7 Billion strategic sewage tunnel projects.

H.E Abdullah Ali Musleh Al Ahbabi Chairman of ADSSC received the committee on the station site at Al Wathba, with number of officials and project team members.

During the committee tour in the project site, they listened to an explanation about the completion of the station, knowing that it is on the operational phase, with a 96% completion rate and a capacity of 1.9 million cubic meters. The pump station works to pump wastewater flow from the deep tunnel to the existing wastewater treatment plants with a capacity

of 30 cubic meters per second and depth of 100 meters underground and a diameter of 50 meters, making it the world's largest sewage pump station and the largest in the region.

H.E Abdulla Al Ahbabi, said that STEP is part of the company's strategy based on Abu Dhabi Plan and its goal for a sustainable water, electricity and sanitation sector that ensures optimum utilization of resources. The quality of Abu Dhabi's infrastructure is comparable to the global cities and in response to the economic and demographic growth witnessed by the emirate.

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OUR NEWS

ADSSC Organizes Sustainability Event

In ensuring, the sustainability of activities in the United Arab Emirates, Abu Dhabi Sewerage Company is keen to support awareness events. ADSSC organized activities for students in order to spread the culture of sustainability by highlighting one of the important environmental issues in the UAE, which took place on Sunday and Monday, January 29 to 30, 2017 in each of the AlShuaa and AlTuwayya kindergarten in Al Ain city.

The event included reading the companys story (The Green Garden) which explains the companys infrastructure and how the sewage turns into renewable water. Cartoon characters (Reem, Rashid, Green, and Drop) tell the story so that it would appeal to children. Questions about the story were presented and whoever got the right answer won a prize. There were various activities that the children could participate and enjoy.

These events help promote ADSSC’s role in serving communities and sharing their experiences to strengthen cooperation with community institutions. Ensuring sustainable development is a strategic goal of ADSSC, and promotes to strengthen relations with local educational entities in UAE.

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ADSSC Organizes the Fifth Annual Forum for Health, Safety and Environment

ADSSC organized the fifth annual forum of health, safety and environment of the Projects Division, in Al Ain main building on Tuesday, January 31, 2017, with the presence of a number of company employees from various agencies and organizations that cooperate with the company.

Eng. Mubarak Obaid Deputy Managing Director and Eng. Qasim Ghulam Director of Operation and Maintenance Division attended the event. In addition, Mohamed Harrasi Director of Project Management and Eng. Ismail Khoury, Director of Engineering Management attend the forum. Eng. Mubarak welcomed the attendees and emphasized the

importance of health, safety requirements and the environment in all the company's projects

The Forum discussed several topics most importantly, applying the requirements of health, safety and environment in the workplace, and stressed the commitment it takes to implement environmental and health management system so the best outcome can achieved. They also discussed the safety requirements of the Emirate of Abu Dhabi, and focused on the achievements of the enterprise sector and to clarify the legal requirements relating to it.

Statistics were presented in relation to the issue of health,

safety and environment projects for ADSSC, and they discussed the challenges that their business faced to implement these rules. They also discussed the annual plan for 2017. Through the forum, several ideas were submitted, for example, three bids for health, safety and environment from various agencies and institutions.

This Forum is part of ADSSC plans for closer communication with our strategic partners and inform them of our initiatives and projects. In Addition, how to prevent accidents in the workplace for their own safety and get to know their views and discuss their proposals.

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ADSSC delegation headed by Mr. Alan Thomson General Manager, Deputy Engineer Mubarak Obaid, department managers as well as company employees visited Sheikh Zayed Grand Mosque in Abu Dhabi City, on Wednesday, February 8, 2017. During the visit, the delegation discussed the possibility of cooperation and exchange of experiences and information, where His Excellency Yousef Al Obaidly, Director General of the Center, received them. Amina Al Hammadi specialist Cultural conducted the tour, the visit began by a tour in the mosques main halls and she introduced the architectural and

artistic monuments of great religious edifice.

The delegation also visited the center’s library and learned about the different division, which include several books and encyclopedias, which are rare in the Islamic civilization. The center Director gave a copy of the latest version of the library animation to the visitors.

The delegation visited the grave of the late Sheikh Zayed bin Sultan Al Nahyan, next to the mosque where they recited the Holy Quran (Al Fatiha) on his soul.

Sheikh Zayed Grand Mosque

is affiliated to the Ministry of Presidential Affairs supervised by H.H. Sheikh Mansour bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Presidential Affairs. The Center is established to be a nucleus of cultural and intellectual movement that centers on the combined basis of cultural and national value, which reflects the concepts of his Highness Sheikh Zayed bin Sultan Al Nahyan, "Allah rest his soul". It is inspired by the teachings of our religion values and national identity.

Coinciding that 2017 is the "Year of Giving", announced by His Highness Sheikh Khalifa bin Zayed Al Nahyan, Eng. Mubarak Obaid virtual Deputy Director General of the Abu Dhabi Sewerage Services initiated the company’s quarterly E-magazine "connect" at the company’s official site, on Monday morning, February 6, 2017.

Engineer Mubarak Obaid Deputy Director General said, “That the conversion of the company's official magazine from printed to electronic is a new success added to the string of successes to the company. It is a quantum leap for the company,

from a closed to an open system that can be seen by everyone. Government agencies and the public can access the E- magazine link, and take advantage of the information presented by the public’s interest. "

Eng. Mubarak praised that the most important objectives of ADSSC in the conversion to E-magazine is preserving the environment by reducing the use of paper, and achieving sustainable developments depending largely to the progress we make in transforming patterns of production and prevailing consumption of sustainable patterns.Connect magazine was launched in a

distinctive design that makes it easy for visitors to access and remark the information, news and images related to the events and achievements of the company. After mentioning that we canceled, the quarterly printed magazine "Connect" and converted it to E-magazine, and knowing that ADSSC printed nearly 6,000 copies annually this initiative comes in implementation of the vision of the Emirate of Abu Dhabi, where the company is working to provide services within the environmental standards, and to support a sustainable economy.


ADSSC Launched Quarterly E-magazine (Connect 12)

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OUR NEWS


Abu Dhabi Sewerage Services delegation headed by Eng. Mubarak Deputy Manager Director visited Al Etihad Museum in the Emirate of Dubai, on Thursday, March 2nd, 2017. That historic museum documents the stages of the formation of the United Arab Emirates and highlights the events that took place between 1968 - 1974 with the political and social context in which it has passed through the Union from individual stages until the completion of the Union and prosperity of the United Arab Emirates.

Engineer Mubarak Obaid virtual Deputy Director General, expressed his pride in the museum. It holds a historical value for the people of the United Arab Emirates as shown by the founders of the state and the dedication and commitment of the national spirit, and to encourage the citizens of the state to follow their example in order to support the process of revival in the state at all levels and fields.

The delegation toured around the museum, and checked out the sections, which included showrooms of the historical and national collections of the museum. They included the formation the story of the UAE and the date which the ruling families of the seven emirates and the tent, which embraced the Sheikh Zayed and Sheikh Rashid meeting to agree on the establishment of the Union, as well as the achievements of the Union. The museum includes a library, theater, indoor, outdoor gardens, service facilities, and entertainment for visitors of the museum.

The visit aims at the community interaction and dissemination of knowledge about the story of the Union and the Constitution of the Emirate. Acknowledge future generations about the past Union and deepen the spirit of loyalty and the ongoing pride in their community and their country.

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An delegation from Oman Wastewater Services, visited ADSSC headquarters in Sky Tower building Al Reem Island in Abu Dhabi on Tuesday and Wednesday, 24th to 25th

January 2017, in order to see the leading role-played by the company in the exchange of experiences in the field of operation, maintenance and contract managements.

He met with Eng. Mohamed Al Mansouri, director of operation and maintenance Division and Mr. Khamis Mohamed director of human resources management and administration, and a number of officials in the company.

The delegation was given a presentation about the mechanism of action in the optimal use of treated

wastewater for irrigation purposes such as forests, farms and green spaces in Abu Dhabi. In addition, they clarified each section's work on the operation and maintenance of contracts in the company, and the role of each committees.

The visiting delegation expressed the how thankful and full of gratitude he is for the efforts ADSSC team has shown.

The visit was in the framework of cooperation and exchange of experiences between the Gulf Cooperation Council (GCC).

Omani Delegation Visited ADSSC and Introduced the Company’s Services

With Abu Dhabi Government initiatives to transform everything electronically, Abu Dhabi Sewerage Services Company launched an application for smart phone inspection, and that was on Thursday, February 16th, 2017 morning, in the presence of His Excellency Mubarak Obaid Deputy General Manager of the company, Dr. Nader Bin Taher, Director of Asset Management, Mr. Mohammed Al Falasi, Director of Customer Service Management, and the project team members.

In addition to providing inspectors with data spatial locations the company's assets in accordance with the latest updates and instantaneous,

However, the application will allow inspectors to access public request and work on the inspection electronically, In addition to providing the inspectors with the location and the latest updates with the inspection while they are at the site, which will contribute to raise the efficiency of completion of the daily operations.

ADSSC Launches (Smartphone Inspection) Application

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OUR NEWS

Based on the efforts the of Abu Dhabi government toward creating an environment of trust between the government and the use of internet for services, and how to ensure the secured use of the information available online. ADSSC in Al Ain organized an awareness campaign on cyber security for all employees from various departments and divisions to attend, in cooperation with Injazat company for information systems, which was held on Tuesday and Wednesday, 10th to 11th January, 2017. ADSSC is also seeking to make every effort to educate employees about safe ways to use the Internet and data provided via the websites.

The campaign aims to educate staff about the safe use of the World Wide Web and the ways you can protect yourself while browsing the internet .The campaign also included a presentation on cyber security standards and measures as well as a set of guidelines and tips that ensure users on how to browse a network securely.

The awareness initiative is part of our continuous desire to be involved in our community activities, and to assist communication with various governmental entities and be part of the permanent and continuous initiatives.


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ADSSC Participates in HCT Career Fair 2016 – Male

Abu Dhabi Sewerage Services Company participated in the annual career fair organized by the College of Higher Technology in Al Ain, on Monday, January 23, 2017 in the presence of government and private institutions in the emirate.

The Director of HCT, Dr. Yahiya Al Ansari welcomed and honored those who participated in the exhibition.

ADSSC cares to part take in all Career Fairs in order to support qualified university and college graduates to work in the field of sewerage treatment, and as well in supporting and enhancing Emiratization efforts in ADSSC.

Abu Dhabi Sewerage Services launched a humanitarian initiative titled «Warming their Winter». After collecting donations from employees, which include winter clothing to the workers, we collaborated with a team from Al Ain Police and the UAE Red Crescent - Al Ain Branch that was held on Wednesday, January 18th, 2017.

The initiative included distributing winter clothes to 90 workers in Al Ain companies. The aim of this initiative was to provide humanitarian aid to the indigent and vulnerable in particular the workers, who make up a significant proportion of the community. Supporting them psychologically and morally, in particular to their appearance is part of building a community that represents Al Ain.

With such an initiative, the company felt responsibility to all members of our community in various categories. ADSSC role in such events comes from its belief in giving support to society and to strengthen the consistent communication between all layers of society and institutions.

ADSSC Launches Invitation of “Warming their Winter”

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OUR NEWS

ADSSC Organizes SustainabilityEvent

ADSSC Organized "Prevention is Betterthan Cure" Event

In ensuring, the sustainability of activities in the United Arab Emirates, Abu Dhabi Sewerage Company is keen to support awareness events. ADSSC organized activities for students in order to spread the culture of sustainability by highlighting one of the important environmental issues in the UAE, which took place on Sunday and Monday, January 29th to 30th, 2017 in each of the AlShuaa and AlTuwayya kindergarten in Al Ain city.

The event included reading the company's story (The Green Garden) which explains the company's infrastructure and how the sewage turns into renewable water. Cartoon characters (Reem, Rashid, Green, and Drop) tell the story so that it would appeal to children. Questions about the story were presented and whoever got the right answer won a prize. There were various activities that the children could participate and enjoy.

These events help promote ADSSC’s role in serving communities and sharing their experiences to strengthen cooperation with community institutions. Ensuring sustainable development is a strategic goal of ADSSC, and promotes to strengthen relations with local educational entities in UAE.

ADSSC organized "Prevention is better than cure" event in collaboration with the Canadian Medical Care Center, on Monday, February 6th, 2017, at the company's main building in Al Ain.

The activities promoted ADSSC role to follow up on what is new in the science of medicine and health education. It is critical for humans to be aware of their health and promote ways on how to prevent various diseases. The medical team members gave tips and instructions to employees; in addition, they examined the company’s staff and help spread health awareness. They also provided treatments associated with all different types of allergies, genetic diseases and chronic pain and get to know their symptoms so they can be prevented in the future.

In the end, ADSSC appreciated the medical staff for their cooperation with us, and the success of this event and their eagerness to disseminate health education in the community.

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ADSSC Organize the "National Environmental Day"

Under the logo of Sustainable Production and Consumption, ADSSC celebrated the National Environment Day. They collaborated with the Municipal Affairs, the Department of Transport and Al Ain Zoo, on Tuesday 7th of February 2017; the event took place in the Department of Municipal Affairs and Transportation building in Al Ain. They are committed to support national awareness activities and the inherent to protecting developing the environment.

The event included many activities, such as giving an outline presentation of the company’s services, projects and strategic plans that contribute effectively to the infrastructure development of the Emirate. In addition, they presented the development of the strategic tunnel that would take place in Abu Dhabi

and highlighted the steps and stages that take place to complete such a task.

The public took a tour around the company stand after the contest for the most beautiful garden took place, and were informed on how to cultivate different types of plants. The audience were presented with a detailed explanation about the sewage treatment process, towards the end questions were asked to the public and they would compete with each other to answer the questions.

At the end of the event, Mr. Hamad Al Ameri, Director Department of Transportation in Alain honored all the participants and wished them more success on developing the future of the Emirate of Abu Dhabi.

Abu Dhabi Sewerage Services Company organized the “National Environment Day” on Thursday 16 February 2017 at Abu Dhabi kindergarten.

The company is keen to support these awareness events to ensure a strong commitment to protect and develop the environment, also to highlight the important environmental issues in the UAE.

The program included many environmental activities as the company's employees distributed the seedlings to the students and planted them in the garden of the school in addition to other various activities. They ended the event with competitions that included questions about what was presented and prizes distributed to the winners.

The company aim to participate in such events to strengthen the communication with various community institutions, to identify the importance of the company’s function in serving the community, and to exchange practical educational and experiences to promote sustainable development in line with the company's strategic objectives.

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A Delegate from ADSSC Visits Al Ain Municipality

International Women’s Day

A delegation from ADSSC visited Al Ain Municipality on Sunday, February 19th, 2017, to exchange experiences and knowledge in the field of business continuity. The delegation included departments from operation and maintenance managers, director of human resources management and administration, and the director of customer Service in the Company

During the visit, they discussed the latest developments to ensure quick action to be taken during crises and controlling it. In addition, learn about how the internal business continuity teams works in Al Ain Municipality, and what prior preparations the emergency mechanism management carries out.

The visit benefits the company to achieve success, excellence, and belief in the importance of interaction and communication for the exchange of knowledge, enhance the company’s relationship with government entities, and to develop a business continuity software system for the company.

Environmental Communication

Under the framework of communication between local communities and organizations, Abu Dhabi Sewerage Service Company organized an event that is part of activities for the National Environment Day. ADSSC headquarters in Al Ain was honored to get a visit from Mrajb School where they were provided awareness about “Environment Day”, and raise the level of interests regarding environmental issues and to achieve sustainability in the future for present and future generations, on Wednesday, 22nd February 2017.

The awareness campaign included many activities, where the company's employees explained the sewage treatment process, in addition to familiarizing students with the most important strategic projects for the development and safeguarding the future of the Emirate of Abu Dhabi.

The event concluded when Mrajb School honored the managers and cleaners at ADSSC to mark The Year of Giving, and thanked them for their good cooperation and wished them much more success.

Emirati women are still proving day after day with their efficiency and excellence in various fields beside all tasks and responsibilities that is given to them.

ADSSC honored their female employees in order to celebrate “International Women's Day”, and thanked them for their efforts, which helped in developing the company growth; it was held on Wednesday 8th of March 2017 in the company's headquarters in Abu Dhabi and Al Ain.

20

Awareness Course for ADSSC Staff on First Aid

As part of the company's eagerness to raise the level of awareness among employees and their ability to cope with emergencies and follow First Aid properly, Abu Dhabi Sewerage Services Company participated in the awareness course organized by the Emirates Landenberg-LLC under the title of "First Aid", on Sunday, March 12th, 2017, in the company's headquarters in Al Ain.

The course focused on how to use First Aid in the proper procedures in rescue situations and on the way to deal with different types of injuries

to certain type of emergencies. The session included several training programs to achieve the highest levels of prevention and safety among employees.

The company aims to set up such courses in order to preserve the integrity of the staff through their awareness and to educate them on First Aid, and training the staff on how to deal with emergencies when they occur, which contributes and helps control and contain the crisis and minimize the risk of human infections.

Abu Dhabi Sewerage Services Company has celebrated the 37th plantation week, which was held all around the country on March 8 2015 in Al Ain.

The plantation week is an annual event that aims to enhance the environmental sustainability through raising the community awareness on the importance of plantation, and the importance of preserving the local environment.

ADSSC aims to build up partnerships with communities through addressing and participating in these national events. In addition to promoting, its role in sustainability, and supplying treated water to the

Emirate of Abu Dhabi for irrigation purposes.

The event included planting

seedlings with participation of Director of Operation and maintenance Qasim Ghulam and number for employees.

Abu Dhabi Sewerage Services Company Participates in Plantation Week

21

OUR NEWSOUR NEWS

Awareness Lecture on Noise Control

ADSSC Participate in Down Syndrome International Day

ADSSC organized an awareness lecture on the dangers of working in places full of noise, in collaboration with the Abu Dhabi Centre for Safety and Health (OSHAD), on Monday, 13th March, 2017 in the company's headquarters in Al Ain.

The lecture included a presentation, which contains general guidance on noise and in ways; it harms us and on methods of prevention and controlling it in the workplace. Exposure to severe noise in the workplace

leads to of temporary deafness and effects your brain mentally which impacts on your health negatively.

The company is keen to adopt such awareness lectures in order to preserve the integrity of their employees by educating them, including best practices in order to create an appropriate work environment that reflected on their performance and productivity.

A number of staff from various departments and sections attended the lecture.

Abu Dhabi Sewerage Services Company participated in Down syndrome international Day under the slogan "Community Voice" on Monday 20th March 2017 at Yas Mall in Abu Dhabi.

The company is keen to participate in such events with the aim of participation of all segments of society including those with special needs. The organization initiates the role of ADSSC in providing support to serve the community

and its members and to promote continuous communication between all members of society and its institutions.

ADSSC expressed its appreciation to the Zayed Foundation for Humanitarian Care and Special Needs for the invitation, in order to bring joy to the hearts of children and their families in conjunction with World Happiness Day.

22

CONNECT

Workshop on Abu Dhabi Award for Excellence in Government Performance

ADSSC Participation in the Sixth Camp for Future Generations

The strategic planning department of Abu Dhabi Sewerage Services Company (ADSSC) organized a training workshop on the Abu Dhabi Award for Excellence in Government Performance on Thursday, 23rd March, 2017 at the company's headquarters in Al Ain.

They discussed the award details with the presence of a large number of employees of the company as well as clarifying the standards and principles developed and innovative that will sustain the improvement in the company.

The workshop aims to increase the awareness of the employees and to expand their awareness about the award, and to ensure a culture of excellence by involving its principles and requirements. In addition, applying best practices related to the provision and excellence of services and explaining the new generation system adopted in the award with the aim of supervising its employees. In which it will affect the company's outstanding performance at the emirate level.

Abu Dhabi Sewerage Services Company, in collaboration with the Community Police Department, organized awareness workshops at the Sixth Generations Camp on Monday 27 March 2017 at Mohammed bin Khalid Al Nahyan Society for Future Generations in Al Ain.

The event included a number of activities and awareness campaigns. The company staff provided an overview of the company, its services, projects and strategic plans that effectively contribute to the development of the emirate's infrastructure within an integrated

system pursued by the Government

of Abu Dhabi, as well as questions

about the strategic tunnel to students

and their families who were there.

The company is keen to participate

in such events, in order to communicate

with various community organizations.

In addition, to introduce the importance

of ADSSC role in the service of the

community, and to exchange practical

educational and experiences to promote

sustainable development in line with

the company's strategic objectives and

to strengthen relations between local

community institutions and educational

institutions.

23

PEOPLE AMONG US

Personal Profile Name: Ahmed Mahmoud Al-Shankiti

Marital status: Married

Specialization: Bachelors in Civil Engineering UAE University (Graduated with Honors)

Master of Business Administration Abu Dhabi University (Graduated with First Honors)

Current Occupation: Director of Technical Audit Department, Acting Internal Audit Manager

Place of Work: Headquarter, Al Reem Island, Abu Dhabi

Date of joining Abu Dhabi Sewerage Services Company? 2012

How do you describe the nature of your work in the company?

Working with senior management in the company independently and objectively in terms are the most important internal audit standards of independence and objectivity. It requires our work in the Internal Audit Department to provide emphasis on regulatory tools and consulting services, and to ensure quality and improve internal procedures that are continuously working to provide benefit to the company. We contribute through our work to make sure the company progress towards its strategic objectives, and by following a systematic court in order to develop and evaluate the effectiveness of risk management, controlling activities, and the system of governance in the company.

What are the advantages of your job?

The function of the internal auditor is to give you an overall authority to access all the information in the company. It gives the internal auditor the opportunity to know all the operations and the ability to analyze the information, in order to provide benefits and improve the operational procedures in the company. I also have the opportunity to know valuable and new information, which

reflects directly on the professional development of the internal auditor, and to benefit from various information and experiences in the company.

What are the challenges or difficulties you face at work? How do you overcome them?

There is no profession in the world without challenges and difficulties, but a successful employee or manager must create a stimulating work environment and work to overcome difficulties and set challenges for future goals. As a cohesive team, we can overcome challenges and enjoy the ultimate challenge; one of the challenges facing the internal audit department is the erroneous understanding of our profession. Some believe that the role of the internal auditor is the role of a police officer looking for mistakes and to spy on the employees. The misconception of someemployees is a serious deviation from the real concept of our role in the company as a safety valve against potential risks to the company and work hard to improve the procedures to deliver value added to the company. We have been able to change the misconception of a large segment of employees through workshops and raising awareness about the role of internal audit in the company.

What goals do you want to achieve in the future?

The goals are divided into two short-term goals and long-term goals. In the short term, I am seeking to sharpen my skills and gain more professional certification in the area of auditing and risk management. At the professional level, I look forward to take effective initiatives that have evolved from our work in the company, and gain best global practices and trying to apply them in the interest of our work.

One of the most important goals in the long term is to seek a doctorate in the field of renewable energy, and here I emphasize that the educational process does not stop and we must

keep pace with modern technology and armament science.

What are your hobbies and personal interest?

I am trying to occupy my leisure time with what is as useful as possible. I enjoy playing football, and I have been practicing and playing since I was young kid. Football installed in me at a young age the spirit of cooperation, teamwork, and the determination to win and accept loss in the spirit of sports. My other hobby is reading, and it plays a pivotal role in the development and prosperity of our nation, as our Islamic religion urged us as the first verses in the Holy Quran down saying: (Read in the name of your Lord who created you).

As one of the Emirati men working in the area of internal audit, what is your message to your young peers about your work?

Modern risk-based internal audit has become very important because it has an active role in monitoring operational procedures and contributing to measuring its effectiveness. Internal audit in accordance with international concepts and standards is an important element in allocating available resources with the best possible efficiency to achieve the strategic objectives of the institution. One of the efforts is mastering the tasks entrusted to them and diligence in the development of professional skills.

How would you like to conclude this interview?

I would like to thank the Chairman and the Board of Directors of the Company and the members of the Internal Audit Committee for overcoming obstacles and providing unlimited support to the Department to carry out the responsibilities entrusted to it to the fullest. I will never forget the role of senior management and their continuous cooperation and support required to achieve the desired objective

24

CONNECTOUR ENVIRONMENT

The climate change refers to the seasonal changes taking place over a long period, and it is very important because of the central role played by climate in the formation of natural ecosystems and the economies and human civilizations.

The significant impacts on Earth and ocean temperatures and the decline of sea, as well as some changes in the climate cycle over the course of the 20th century, has been evident in a number of regions of the world. Notably coastal water heaters, rising temperatures, the intensity and frequency of storms, sea levels and temperatures are expected to rise further and extreme weather.

The impacts of climate change are numerous, including impacts on biodiversity, water scarcity and salinity in coastal areas, sea level rise, rising temperatures, rising heatwaves, increased risk of dust storms, and risks on health.

Many factors contribute significantly the climate change. The release of gases such as carbon dioxide that leads to global warming, also the increase in the world population and the attendant increase in the use of cars, trains and other transportation that depend on fuel. In addition to the increasing the electricity use rates produced by burning coal stations, as well as the use of refrigeration and heating devices in oil. In addition, deforestation is an important source of gases because the fewer trees the less carbon dioxide is converted into oxygen.

We must maintain our environment and reduce the risks by improving the collection of data and information on carbon dioxide and other gas emissions, as well as cooperating with concerned institutions to develop clear emissions management policies, as well as developing adaptation strategies, increasing awareness and guidance behavioral change, beside coastal areas must be protected.

Society Role Towards Climate Change

Protecting the environment is a priority in the United Arab Emirates by balancing sustainable development and the environment in order to preserve the right of successive generations to enjoy life in a healthy and safe environment.

25

AWARENESS SAFETY

Social Media

Social networking are no longer limited to their traditional role. They have become a fertile environment for the circulation of medical information and have participated in transferring the medical profession from closed rooms to cyberspace, which plays a major role in spreading health awareness if properly invested by doctors. Specialists, but the exploitation by some to spread misleading news such as the promotion of some herbal mixtures and supplements, is causing serious damage to people’s health.

There are two kinds of doctors, the first trying to serve the community, the second is consider it as means of fame and publicity, most medical accounts are not managed by doctors, but by ordinary people have nothing to do with medicine and often contain a lot of false information, which is dangerous.

Studies conducted, 60% of the information transmitted by the social media is often vague or false, because it does not come from specialists, and a large percentage of websites and social media are often spread inaccurate health information. Some consider the personal experiences of others to be medical advice, and therefore care must be taken before taking any medication or buying drugs that promoters claim to reduce weight or treat diabetes.

Social media is a double-edged sword that is very useful if it is invested in health awareness and harmful in case it is used to promote health products that may be have serious damage to patients' health.

Unfortunately, some companies have taken social media to fight their competitors and often spread frightening warnings about medicines. They are most the time flawed and baseless. Everyone should assume their societal responsibilities and provide people with useful information. Instead of spreading the poison of fabricated news that is not true.

Social media are an important source of health awareness and knowledge among people, as they entered all houses without permission, but at the same time, they remain a double-edged sword. These services have many cautions, as well as many advantages.

Side Effects of Obesity in ChildrenChild obesity is one of the most important problems affecting our children nowadays. Obesity does not affect our health only but major areas in out body and it affects the effect of puberty and beyond. There are also other psychological damages done to the child’s self-esteem, weight gain of more than 20% above the ideal weight opens the door to the number of other risk factors in our coronary artery disease that include high blood pressure, diabetes and high levels of blood lipids.

Heart disease is one of the most serious diseases that can damage a person’s life. Obesity causes the heart muscle to narrow which blocks in one of the arteries that function to deliver oxygen, thus stopping the blood feeding, causing heart attacks and other serious diseases.

Studies have shown that obesity is a key factor behind a serious heart disease, and obese and overweight people tend to develop heart disease at a younger age than their non-overweight peers do. An obese person has a large amount of blood, so that makes it harder to pump the blood easily, causing the occurrence of hypertrophy in the heart muscles. Therefore, obesity is a serious indicator in the development of coronary heart disease, which results from building blocks of fat inside the arteries through the rise of harmful cholesterol level in the blood, in addition to blood pressure, and increase body mass adversely affect the health of the heart.

In order to protect our children from the dangers and side effects of obesity, here are some important tips that we hope will help you overcome this issue and give your child a healthier, and a happier life.

How to prevent obesity in children:1. Commit to having a healthy breakfast daily, try not

to eat very late at night, at least 3 hours before bed time

2. Limit the intake of fast food and get used to eating homemade meals.

3. Limit the intake of soft drinks and sweets.

4. Eat food that is rich in fiber, vegetables and fruits to help regulate and improve digestion.

5. Exercise daily or play at least an hour every day outside with friends or family.

26

CONNECTMISCELLANEOUS

Best Government Service on SmartphonesThe UAE Government's Best Mobile Service Award is an annual global award, launched by the UAE under the guidance of its leadership, to enhance the use of ICTs to serve the public and to offer smart services that meet customer expectations. To promote a culture of innovation and the provision of government services and produce an interactive, easy and happy environment. The award aims to attract the best international experiences in the use of smart technology

applications via mobile phones. There will be one winner in each category of the award at the global level.

The "Global Government Leaders for Technology Pioneers" awards, is designed to motivate government agencies to spread smart government initiatives and to highlight the leaders of government agencies for their contributions to delivering innovative solutions toward global challenges.

Abu Dhabi LandmarkSelf Improvement

Positive Self-ManagementAllah won’t change the condition of a people as long as they do not change themselves, Positive self-management requires a decision from the person itself namely the use of abilities and skills that contribute to the achievement of the desired goals, and improving the abilities, qualifications and personal possibilities of self-dealing and acquiring positive behavior.

There are several ways to help you acquire positive self-management:

1. Setting a goal in life.2. Gain the skills and abilities to follow the global and personal

changes taking place around us.3. Learn how to deal with psychological stress.4. Try to explore your weaknesses, and the courage to eliminate

them.5. Write down your list of daily tasks.6. Avoid negative and pessimistic people.7. Renew your life, and change your routine every now and then.

Positive self-management does not depend on the specific age of an individual. Every human being can develop himself at any age as long as he has the will and persistence. Individual development is part of life and a way to achieve quality of life.

Governmental Initiatives

Al Karama Oasis

Al Karama represents the vision of His Highness Sheikh Khalifa bin Zayed Al Nahyan, President of the United Arab Emirates (UAE), and his directives to “commemorate the names of the martyrs who sacrificed their lives while performing their national duty”.

Wahat AlKarama is a major destination for visitors and tourists. It aims to recognize the sacrifices, heroism and courage of the UAE people in order to establish the country as an international symbol of tolerance and a place to honor the sacrifices of UAE heroes who have sacrificed their lives to preserve the dignity of the UAE.

It includes the monument of the Martyr, which consists of 31 panels of huge aluminum panels that are based on each other as a symbol of unity, in a scene that expresses the highest sense of unity and cohesion between the leadership, the people and the brave soldiers.

The monument’s design was chosen by the artist Idris Khan, born in UK. On March 20th, 2016, implementation work was started. The work took nine months after the final design was approved, was completed at Wahat Al Karama in late November 2016.

Wahat Al Karama is located in the city of Abu Dhabi opposite Sheikh Zayed Grand Mosque on the east side of Sheikh Zayed Road near the General Command of the Armed Forces.

Abu Dhabi Calendar for Upcoming Events 2017

Ramadan Forum 2017 under the slogan of "The Year of Giving" May 21– June 13

Ramadan in Abu Dhabi May 27 – June 26

Ramadan 2017 in Marina Mall Abu Dhabi May 27– June 26

Manarat AlSaadiyat Ramadan Evenings June 4– July 17

Abu Dhabi Summer Season 2017 July 20– August 20

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