Abu Dhabi Sewerage Services Company (ADSSC), Abu Dhabi - UAE

Consultancy Service to Develop ADSSC Spatial Workflows and Web Application ADSSC

O-11379 - CMA User Manual-V0.2.docx March, 2017

Abu Dhabi Sewerage Services Company (ADSSC), Abu Dhabi - UAE

ADSSC CMA USER MANUAL

Prepared by

Khatib & Alami Consolidated Engineering Company

March, 2017



This is a controlled document and shall not be reproduced unless the copy is prominently marked “This is not a Controlled Copy”. If you receive a revised version of this document, you shall prominently mark this version “Superseded” or destroy it. Revision Status Log

Doc: O-11379 - CMA User Manual-V0.1.docx Rev Date Description Prepared By Checked By Approved By

0.1 3/10/2017 Draft Skelta 0.2 5/08/2017 Draft Skelta This document contains confidential information. It may not be shared or distributed to anyone without prior consent of the Contractor.



Getting Started Page

1. General Information .................................................................................... 5

2. System Summary ...................................................................................... 6

3 User Login .............................................................................................. 7

4 System Menu ........................................................................................... 8

5 Dashboard .............................................................................................. 10

6 User Registration ....................................................................................... 11

6.1 Register Normal User ....................................................................................... 11 6.2 Register Tanker User ....................................................................................... 12

6.3 User Registration Approval ................................................................................ 13

7 Administration .......................................................................................... 14

7.1 Roles............................................................................................................ 14

7.2 Common Configurations .................................................................................... 14

7.3 User Groups .................................................................................................. 15

7.4 Users ........................................................................................................... 15

7.5 Process Step Configurations (Abu Dhabi) ........................................................... 16

7.5.1 Document Type: ............................................................................. 17

7.5.2 Workflow Approval: .......................................................................... 18

7.5.3 Dropdown options: ........................................................................... 18

7.5.4 Default Actor for Activities:................................................................ 19

7.5.5 Default For all Steps: ..................................................................... 20

7.6 Skelta Queues ................................................................................................ 21 7.6.1 Participants .................................................................................... 21 7.6.2 Dispatch Pattern ............................................................................ 22

7.6.3 Setting Tab ................................................................................... 22

7.6.4 Escalation Tab ............................................................................... 23

8 General/Common Sections ......................................................................... 24

8.1 Inbox ........................................................................................................... 24

8.2 Entry ........................................................................................................... 24

8.3 List ............................................................................................................. 25

8.4 View ............................................................................................................ 26

8.5 Edit ............................................................................................................. 27

8.6 Approval ....................................................................................................... 28

8.7 Audit Trail .................................................................................................... 30

8.8 Attachments.................................................................................................... 31



8.9 Analysis View ................................................................................................. 31 8.10 Notifications ............................................................................................. 32

8.11 Comments .................................................................................................... 33

9 Common Process Flow .............................................................................. 34

9.1 Approval Flow ............................................................................................... 34

10 Discharge Tanker Application....................................................................... 38

10.1 Approval Flow ............................................................................................... 38

11 Approve Payment ..................................................................................... 40

11.1 Approval Flow ............................................................................................... 40

12 GIS-AR Data Receiving ............................................................................ 42

12.1 Approval Flow ............................................................................................... 42

13 Appointment Reservation ............................................................................ 44

13.1 Approval Flow ............................................................................................... 44

14 Ongoing Planned Drawing and GIS Data Receiving ......................................... 45

14.1 Approval Flow ............................................................................................... 45

15 Complaints .............................................................................................. 47

15.1 Approval Flow ............................................................................................... 47

16 EmirateID................................................................................................ 48

16.1 Edit Profile ................................................................................................... 48

16.2 Application Emirate ID Search ..................................................................... 49

17 Global Search ......................................................................................... 50

18 Reports .................................................................................................. 51

18.1 Workflow Status Wise ...................................................................................... 51 18.2 Process Status Wise ................................................................................. 52

18.3 Region Status Wise .................................................................................. 52

18.4 Stage Wise Status .................................................................................... 53



1. General Information

1.1. System Overview The Clearance management Workflows should be established to automate the process of issuing No Objections for sewer related activities. ADSSC requires well-defined workflows for each of the 22 clearances issued by it. The objective of the CMA Workflows is to Automate The workflows to achieve the e-government strategy Reduce time to process clearance application for a customer Centralize Clearance Applications (Data and Attachment Files) Provide smooth clearance tracking using centralized and online Data Reduce time to process clearance application for a customer Provide Performance Report (KPI Reports) to define the ADSSC

Clearance progress Access to Up-to-date Database – applications and clearances

1.2. Authorized User Permission

Access to the application is managed by the administrator user. Unauthorized user is prevented from accessing the system.

1.3. Points of Contact 1.3.1. Information

For any administrator help, the user needs to contact the Application Admiration department (IT department)

1.3.2. Coordination ADSSC IT department can be reached @....

1.3.3. Help Desk Following are the reference for point of contact …

1.4. Organization Of the Manual This document can be used as a guide for the following in the CMA application – - Raising requests for no objections for Sewerage related activities. - Approving those requests by the authorized personals. - View cumulative records for the requests. - Organizing and authorizing user and features. - Configuring master records for the application itself.



2. System Summary 2.1. System Configuration

User input to the application can be configured to be in English as well as Arabic language.

2.2. User Access Levels User of this application would be required to be authorized by the administrator of the application for access. The administrator user will be able to authorize the user under ADSSC domain to access the application. The permission for the features in the application has to be configured by the Administrator. External user can also apply for access to the application, but necessary approval form the Administrator will be necessary for getting authorized to the application.

2.3. Contingencies and Alternate Mode of Operations N/A



3 User Login

The entire users, for obtaining access to the application will be required to login to the application.

The internal user of the ADSSC organization (once the application administrator user has configured the permission and features to the application) can login to the application using the following URL –

https://eservicesintstg.adssc.ae/CMA/common/home/login.aspx

To login to the application the user will require using their ADSSC domain credentials.

The external user of ADSSC (the requestor for the no objections for sewerage related activates), can login to the application using the following URL –

https://eservicesintstg.adssc.ae/CMA/common/home/Userlogin.aspx

https://eservicesint.adssc.ae/CMA/common/home/login.aspx

https://eservicesint.adssc.ae/CMA/common/home/Userlogin.aspx



4 System Menu

After login to the application the user (with full access) will have access to the following menus –

My Task – Through this menu, the user will be able to view and act on the tasks in their

inbox. The user will also be able to pick tasks to their inbox from the assigned Queue(s).

Dashboard – Through this menu the user will be able to view the graphical cumulative record of the various application processes.

Clearance Request –

User Registration List – This is only accessible by admin, there admin can view the list of

all the user registration applications, those needs confirmation in terms of approve or reject. Once the application approved by admin, mail will send to external user with



login details for accessing the CMA application. Mail will also send to user in case of rejection.

Administration – Through this menu, the assigned user can manage various master records for the application.

o Roles – Through this menu, the user can manage the various user roles in the

application. o User Group – Through this menu, the user can manage the various user groups in

the application. o Users – Through this menu, the user can manage the application, users(ADDSSC

internal users, External Normal users, External Tanker users) o Common Configuration – Through this menu, the user can manage the common

setting for the application (master records for the dropdowns). o Process Step Configuration (Abu Dhabi) – Through this menu, the user can manage

the common setting for Abu Dhabi region. o Process Step Configuration (Al Ain) – Through this menu, the user can manage the

common settings for the Al Ain region. o Process Step Configuration (Western) – Through this menu, the user can manage

the common setting for the Western region. o Skelta Queues – Through this menu, the user can manage the Skelta queues. Add or

remove user, setting the layout, setting dispatch pattern etc.



5 Dashboard In Dashboard page, the user can view the cumulative graphical as well as tabular recent data for various processes. The data is displayed based on the request waiting or completed at certain stages.



6 User Registration

Internal ADSSC User can be configured by the ADSSC administrator. There is no action required by the end user for the registration process. After successful configuration by the ADSSC administrator, the users can login to the application by using their ADSSC domain credentials. ADSSC External User (Normal as well as Tanker User) needs to raise registration request in the application. That will goes to ADSSC administrator for verification. Once admin approved registration request, then only external user can login to application. The request can be raised from the Login screen used by the External User.

There are 2 links on user login Page –

- Register User (Used for Normal user Registration)

- Register as a Tanker user(Used for Tanker user Registration)

6.1 Register Normal User

To register as normal user, the user needs to click on the “Register User” link in the Login page. Once the user clicks on the user link, the user will be redirected to the below screen –



Here the user can fill in the required details or the details can be fetched from the user’s Emirate card. The requester also needs to attach the necessary document preconfigured in the application. As the user submits the request for approval the request moves to the ADSSC administrator for approval. On approval the applied user will receive the login credential by email.

6.2 Register Tanker User

To register as tanker user, the user needs to click on the “Register as a Tanker user” link in the Login page. Once the user clicks on the user link, the user will be redirected to the below screen



Here the user can fill in the required details or the details can be fetched from the user’s Emirate card. User can register his Tanker’s and Drivers details with associated documents. The requester also needs to attach the necessary document preconfigured in the application. As the user submits the request for approval the request moves to the ADSSC administrator for approval. On approval the applied user will receive the login credential by email.

6.3 User Registration Approval

Administrator user can redirect to the “User Registration List” screen to view and act on the user registration applications. The administrator user can either approve or reject the application –



7 Administration ADSSC Adminstraor will be using this menu/ submenu for configuring the application’s master data, user, roles, groups and skelta queues.

7.1 Roles

Menu – Administration Roles

The user can filter the records in the list by Role Name. In this page, the user can also add new role for the application. These roles will be used in future by the ADSSC Administrator, while configuring the users.

7.2 Common Configurations

Menu – Administration Common Configurations



In this page, the user can add new configuration for the application. These are the basic master data for the dropdowns of the application, user attachments etc.

7.3 User Groups

Menu – Administration User Groups

In this page, the user can filter the records by the Group Name and view or edit the groups of user in the application. The user can also create new user group for the application, which will be used during user configuration.

7.4 Users

Menu – Administration Users



ADSSC Administrator user can search for a user; view/modify details and group configuration.

7.5 Process Step Configurations (Abu Dhabi)

Menu – Administration Process Step Configurations (Abu Dhabi) This screen is used to configure Abu Dhabi region processes. Here ADSSC Administrator can configure each process’s below configurations.

- Document Type

- Set Workflow Approval

- Set Configuration



- Default Actor for Activity

- Certificate

- Signature

7.5.1 Document Type:

In this Page, the ADSSC administrator user can define attachments list for a process by entering document Type name with mandatory and allow multiple flags. System shows and validates attachments based on that configuration whenever user raises request for that process.



7.5.2 Workflow Approval:

In this page, the ADSSC administrator can configure clearance request approval level where to start from.

7.5.3 Dropdown options:

In this screen, the ADSSC administrator user can define clearance process dropdown values.



7.5.4 Default Actor for Activities:

Each process sub-grid shows all activities and queue names. Below figure shows TSS Review Default Actor Configurations. Admin can configure default user and mail content, SMS message content, Approval permissions etc.

Below figure shows email template configuration for TSS Reviewer Actor. It has three tabs. For this Step: Admin can define some specific content or else he can use default content in “Default for all Steps” tab.



7.5.5 Default For all Steps:

Below figure shows default email template configuration for TSS Reviewer Actor Admin can define default mail content.

Configurable Fields: Below figure shows configurable fields for TSS Reviewer Actor. In same way can configured for other activity.



7.6 Skelta Queues

In this page, the ADSSC administrator user can view a queue and his participants, grid layout and escalation criteria.

7.6.1 Participants

Below figure shows Participants tab. The Participants tab displays a list of all the existing participants along with their access rights. Admin can add users and can set access rights by right clicking on participant.



7.6.2 Dispatch Pattern

Below figure shows Dispatch Pattern tab. This is not required to configure for CMA Application.

7.6.3 Setting Tab

Below figure shows Settings Tab- Configure the queue settings. This is not required to configure for CMA Application.

http://10.140.58.109:7706/BPMUITemplates/Default/Help/en-US/settingstab1.html



7.6.4 Escalation Tab

Below figure shows Escalation Tab to configure the escalation settings for the queue.

http://10.140.58.109:7706/BPMUITemplates/Default/Help/en-US/escalationtab.html

http://10.140.58.109:7706/BPMUITemplates/Default/Help/en-US/escalationtab.html



8 General/Common Sections

8.1 Inbox

This screen will be used by all the users whoever need to take action on clearance request. In this screen the user can view all the queues of which the user is been allocated to. The user can pick items for view and act on them. This screen will be part of all the processes. The user can view only those queues which ADSSC administrator has configured for the user in queue management.

8.2 Entry

Menu – Clearance Process <<Process Name>><<Region Name>>New External user can be able to raise the request in entry page for the selected clearance process –



The user should enter all the mandatory values for the process and submit the application. The user should also draw the projected area in the Map in many ways (options available in maps). The user can either opt for “Save as Draft” or “Save & submit”. In case of submit, request will goes for approval before that validate for the mandatory fields. In case of Draft, request will not validate the mandatory fields and also have option to delete the drafted request.

8.3 List

Menu – Clearance Process <<Process Name>><<Region Name>>List The user can view the list of all the applications submitted by them. The user can filter the list on various parameters. Once the user has submitted the application they will not be able to edit



them. Post submission, the user can either view the application, view the request progress in “Analyst view” and view the history of request in “Audit History”.

8.4 View

The user will be able to view this screen from the list page. The user can view the details of the request submitted by them in a non-editable format. If the status of the request is in “Draft” mode, then the user can “Delete” this request. In the View screen, the user can also view the audit history of the request.



8.5 Edit

In this screen, the user will be able to edit the application, which is in draft mode. They will be able to remove or add attachments from and to the request application. The user will also be able to delete the request in this screen.



8.6 Approval

If approver wants to take action on request then he/she has to click on “My Task” link in main header menu. Here inbox page will display, there either can open the request from inbox by double click on request or pick the item from queue.



If request was select from queue, it will assigned to you and comes to his inbox.

After open the request by double click on that. Approver will review the request and choose the action with his comments. While the user submits the new application will prompt the user with a confirmation message of triggering the workflow. On click of “OK” in prompt window, request will move to next stage based on selection in page and request will disappear from inbox.



8.7 Audit Trail

This screen will be part of all the process. This screen will be used by all the users to view all the steps details. The step details will include the date of action and the action performed.



8.8 Attachments

This screen will be used in all the processes of the application. The user will use this feature to attach supporting mandatory and non-mandatory document for the request. User can also able to attach multiple documents for same document type. (This will based on configuration).

8.9 Analysis View

This screen will be used by the user to view the workflow analysis of the current request. Here user can see flow of request in terms of workflow. This screen is common for the processes.



8.10 Notifications

While the request is been submitted, or approved or reviewed in any of the process, the application will generate an email and SMS alert for the preconfigured user. The content of the email and the SMS is also preconfigured by the ADSSC Administrator for each process.



8.11 Comments

This section will be visible while the request is been submitted for approval. There are two types of comments, the user can either select predefined comments or the user will be able to enter their own comments.



9 Common Process Flow This is applicable for below NOC and Non NOC process.

Notice of Intent

Request for Information

Building Permit

Building Demolition

Tower Crane

Plot Extension

Basement Extension

Route Approval for External Sewer Line

Temporary Sewer Connection

Drawing Approval

New Connection

Diversion of Sewer Line

Manhole Cover Level Adjustment

Request for Inspection

Route Approval for External Sewer Line

9.1 Approval Flow

The task assigned to ADSSC personal can be able to open the work item page by double click on task. Once the work item page (shown below) will open, initially will assign to the TSS reviewer who will check the document validity and completeness. Once TSS reviewer fulfill the requirement and submit the request, it will move to the next step.



Below are the steps of each activity with his associated actions. Step 1: Application Check (TSS Reviewer)

The step 1 is the “Review/Check Application Details” human activity and is optional based on the configurations. TSS Reviewer will check the application details along with documents and submits by choosing one of the following actions:

Reject: Application will be reject with comments

Send to Senior Engineer: Goes to Senior Engineer for review

Need Inspection from CMA: Goes to CMA Inspectors for review

Need Inspection from CSD: Goes to CSD Inspectors for review

Send to Project Department: Goes to Project Department for more information



Send to O&M Department: Goes to Operation & Maintenance Department for more information

Send to P&F Department: Goes to P&F Department for more information

Step 2: Senior Engineer Review - Approver 1

In this step, Senior Engineer reviews the application, either Senior Engineer will be able to submit the application to Section Head or can request information for referral department( Projects, Operation and maintenance, Planning) or request for inspection (CMA/CSD).

The following are the actions Senior Engineer (Approver 1) can choose:

Reject: Application will be ended on rejection with comments & NOC conditions

Send to Section Head: Goes to Section Head for review






Step 3: Section Head Review - Approver 2

In this step, Section Head checks the application and can be able to submit on following ways

(a) Section Head will be able to submit the application to Department Manager for review.

(b) Section Head can request information for referral department (Projects, Operation and maintenance, Planning) or request for inspection (CMA/CSD).

(c) Section Head can either approve or reject if the information are compliant.

(d) Section Head can send back the application to Senior Engineer with his feedback as a comment.

The following are the actions Section Head (Approver 2) can choose:

Approve: Application will be ended on approval with comments & NOC conditions


Send to Department Manager: Goes to Department Manager for review



Send Back to Senior Engineer: Send back to Senior Engineer for review






Step 4: Department Manager Review - Approver 3

In this step, Department Manager checks the application and can be able to submit on following ways

(a) Department Manager can request information for referral department (Projects, Operation and maintenance, Planning)

(b) Department Manager can either approve or reject if the information are compliant.

(c) Department Manager can send back the application to Section Head with his feedback as a comment.

The following are the actions Department Manager (Approver 3) can choose:

Approve: Application will be ended on approval with comments & NOC conditions




Send Back to Section Head: Send back to Section Head for review




Step 5: CMA Inspection Review

The following are the actions CMA inspector can choose:

Submit: Goes to respective Approver 1 or Approver 2 or Approver 3

Step 6: Need Inspection from CSD

In this step, the inspectors will inspect the site. The team of inspectors should be based on the queue variable and the configured region. A default actor may be assigned automatically if configured in the configurations. However, the queue owner can assign the task to a specific inspector.

The following are the actions CSD inspector can choose:

Submit: Goes to respective Approver 1 or Approver 2 or Approver 3

Step 7: Referral Department (Project/O&M/PF)

In this step, Referral Department reviews the application and performs the internal process, and responds back to the person who submitted the request to them with their feedback and additional information if necessary like:

a) Cost (optional)



b) Duration (optional) c) Comment (Mandatory)

7.1: Referral Engineer Review

The following are the actions Referral Engineer can choose:

Submit: Send his feedback to TSS Personal

Request for feedback: Goes to Referral Consultant for feedback.

7.2: Referral Consultant/Contractor Review

The following are the actions Referral Consultant/Contractor can choose:

Submit: Goes to Referral Engineer for review.

Note: Notifications (SMS/Email) will send to submitter and next level approver at each stage of Request submission. (If it’s configured by ADSSC Administrator)

10 Discharge Tanker Application

10.1 Approval Flow

External User can be two types, Registered Tanker user or Un-registered tanker user.

Registered tanker user can submit the application for his registered tankers & drivers with his

associated documents.

Where as for un-registered tanker user will raised request by add new tanker & drivers along with associated documents. Once it’s submitted his request, it will go to O&M division for approval.



Below are the steps of each activity with his associated actions. Step 1: O&M Inspector

The step 1 is the “O&M Check” human activity. O&M Inspector will check the application details along with documents and submits by choosing one of the following actions:

Send to Department Manager: Goes to O&M Department Manager for review.

Reject: Application will be rejected with comments and workflow will end here

Step 2: O&M Department Manager Review

In this step, Department Manager review the application details along with documents and submits by choosing one of the following actions:

Approve: Application will be Approved with comments and workflow will end here

Reject: Application will be rejected with comments and workflow will end here




11 Approve Payment

11.1 Approval Flow

Once the user submits application, it will goes to “TSS Payment Review” Queue. There either request automatically assigned to approver or need to pick from queue. Here open the request by double click on it and review the request.

Below are the steps of each activity with his associated actions. Step 1: Application Check (TSS Review)

The step 1 is the “Review/Check Application Details” human activity and is optional based on the configurations. TSS Reviewer will check the application details along with documents and submits by choosing one of the following actions:

Send to Finance Department: Goes to Finance Department for review.

Submit: Goes to Senior Engineer for review.

Reject: Application will be rejected with comments and workflow will end

Step 2: Finance Department Review

In this step, Finance department manually verify the amount deposited to ADSSC bank account and respond back to TSS Reviewer.

The following are the actions Finance can choose:

Submit: Goes to TSS Reviewer with feedback.

Step 3: Senior Engineer Review

In this step, Senior Engineer checks the application and submits it to the appropriate Referral department for their action.



The following are the actions Senior Engineer can choose:






Step 4: CMA Inspection Review

The following are the actions CMA inspector can choose:

Submit: Workflow will end here with comments.

Step 5: Need Inspection from CSD

In this step, the inspectors will inspect the site. The team of inspectors should be based on the queue variable and the configured region. A default actor may be assigned automatically if configured in the configurations. However, the queue owner can assign the task to a specific inspector.

The following are the actions CSD inspector can choose:


Step 6: Referral Department (Project/O&M/PF)

In this step, Referral Department reviews the application and performs the internal process, and responds back to the person who submitted the request to them with their feedback and additional information if necessary like:

a) Cost (optional) b) Duration (optional) c) Comment (Mandatory)

6.1: Referral Engineer Review

The following are the actions Referral Engineer can choose:


6.2: Referral Consultant/Contractor Review

The following are the actions Referral Consultant/Contractor can choose:





12 GIS-AR Data Receiving

12.1 Approval Flow

Approver can either pick the task from the queue and open the task from the inbox or open from inbox, if it’s assigned.

Below are the steps of each activity with his associated actions. Step 1: Project Department Review

The step 1 is the “Project Department Review” human activity. Project Department Reviewer will check the application details along with documents and submits by choosing one of the following actions:



Submit for Department Approval: Application will send to collect approval from 3 sections.

Reject: Application will be ended with comments

Request for Information: Application will send back to Applicant for more information

Step 2: AI&SD Engineer Review

In this step, Asset Register will review the application and can choose following actions

Approve: Goes to AMD Manager for review.

Reject:

Step 2: GIS Review

In this step, GIS reviewer will review the application and can choose following actions

Submit: Goes to GIS Super Editor for review

Step 2: GIS Super Editor

In this step, GIS Super Editor will review the application and can choose following actions

Submit: Goes to GIS Head for review

Step 3: GIS Head Review

In this step, GIS Head reviewer will review the application and submit to AMD Reviewer with following actions

Approve: Goes to AMD Manager for review

Send back to Reviewer: Goes to GIS Reviewer

Step 4: AMD Manager Review

Application will come to this step once all 3 approver (AI&SD Engineer, HIS Head and TSS Head) approve request. If anyone of the approver not approved the request, it will wait and not goes to AMD Manager.

In this step, AMD Reviewer will review the application and send feedback with comments to Project Reviewer.

The following are the actions AMD reviewer can choose:

Approve: Application will be approved and workflow will be end here.

Send back to Project Department: Project department review and can take action.




13 Appointment Reservation

13.1 Approval Flow


Below are the steps of each activity with his associated actions. Step 1: TSS Review

TSS Unit Head will check the application details and he can approve or reject the application.

Approve: End of Workflow

Reject: End of the workflow (meaning rejection)




14 Ongoing Planned Drawing and GIS Data Receiving

14.1 Approval Flow


Below are the steps of each activity with his associated actions. Step 1: P&F Review/ Project Review/ Engineering Review

The step 1 is the “P&F Review/Project Review/Engineering Review” human activity. Reviewer will review the application details along with documents and submits by choosing one of the following actions:



Submit: Goes to P&F Approver/Project Approver/Engineering Approver


Step 2: P&F Approver/Project Approver/Engineering Approver

In this step, respective Approver will review the application and can send feedback to respective Reviewer or submit to GIS Review with following actions

Send feedback: Goes to P&F Reviewer/Project Reviewer/Engineering Reviewer for more information

Submit: Goes to GIS Reviewer


Step 3: GIS Review

In this step, GIS reviewer will review the application and submit to GIS Super Editor with following actions

Send to GIS Super Editor: Goes to GIS Super Editor for review

Step 3: GIS Super Editor

In this step, GIS Super Editor will review the application and submit to GIS Head Reviewer with following actions

Send to GIS Head: Goes to GIS Head for review

Send Back for Review: Goes to Reviewer for review

Step 4: GIS Head

In this step, GIS Head Reviewer will review the application and can send feedback to GIS Reviewer or submit to APD Reviewer with following actions

Send for Review: Send back to GIS Reviewer for review

Submit: Goes to APD Manager for review


Step 5: APD Review

In this step, APD Reviewer will review the application and can Approve or Reject with comments to respective Reviewer.

The following are the actions APD reviewer can choose:

Approve: End of workflow

Reject: Goes to P&F Reviewer/Project Reviewer/Engineering Reviewer




15 Complaints

15.1 Approval Flow


Below are the steps of each activity with his associated actions. Step 1: TSS Review

The step 1 is the “TSS Review” human activity. TSS Reviewer will check the application details and he respond the application with his advice as comments or flag application ass Valid or Invalid

Respond: End of Workflow

Forward: Step 2

Step 2: TSS Section Head Review



TSS Section head reviewer will check the application details and he respond the application with his advice as comments or flag application ass Valid or Invalid.

Respond: End of Workflow


16 EmirateID

16.1 Edit Profile

Menu – Clearance RequestEmirate ID<<Region>>Profile

Enter your Emirate ID and Click on Get Details button. Should display the below mentioned page and should allow user to update the details using the Update Profile button.

Click on Close button: - should close the window without any action.



16.2 Application Emirate ID Search

Here user can see the application status by filter with emirate id.



17 Global Search Menu – Clearance RequestSearch

User can view the list of all the common process based on provided filters parameters. Here user can see the current status of application and can also view the application.



18 Reports Menu – Reports There will be a set of standard listing screens/reports with basic set of filters such as region, status and date range on the listing.

18.1 Workflow Status Wise

This report will display data in both graphical as well as in listing format based on workflow status.



18.2 Process Status Wise

This report will display data in both graphical as well as in listing format based on process.

18.3 Region Status Wise

This report will display data in graphical format for process count in region wise for “Approved”, “Rejected” and “In Progress” status.



18.4 Stage Wise Status

This report will display count in both graphical as well as in listing format based on workflow

each stage.

Abu Dhabi Sewerage Services Company (ADSSC), Abu Dhabi - UAE

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Transcript of Abu Dhabi Sewerage Services Company (ADSSC), Abu Dhabi - UAE