Partner Webcast – Oracle Cloud Rapid Process Automation

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Rapid Process Automation in the Cloud Oracle Process Cloud Service (PCS) Value Proposition

Heba Fouad ([email protected]) Fusion Middleware Specialist Partner Transformation Team, ECEMEA January 21, 2016

Presented by

Copyright © 2016 Oracle and/or its affiliates. All rights reserved.

Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

4


Agenda

Introduction to Oracle Process Cloud

PCS Features & Highlights

Key Adoption Drivers

PCS Sales Plays

Summary and Q&A

5

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |

By 2018 digital business will require

50% fewer business process workers and

500% more key digital business jobs,

compared to the traditional model

The Top 10 Strategic Technology Trends for 2015, https://www.gartner.com/doc/2966917/research-guide-top--strategic,%20Gartner,%202015

https://www.gartner.com/doc/2966917/research-guide-top--strategic, Gartner, 2015








Trends Driving Digital Disruption Mobile Social Big Data Internet of Things

Open for business any place, any time

Foundation for efficiency and business agility

Cloud

Enables new levels of customer intimacy

New analytical opportunities at a

massive scale

Explosive growth in Device to Device communication


Trends Affecting BPM

The Digital Business Challenge

Technology Reshaping Value and Economics

Customers in Control, High Expectations

Agility is the new business hygiene

Innovation-led businesses

12

Transform to Better Perform

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. | 13

Why should you care?


Process Challenges

Disconnected Customer Experiences

Proliferation of Cloud Silos

Disconnected front-end & back-end business operations

Lack of Self-Service

Lack of Mobility

Lack of Visibility & Business Control

No end to end visibility

Rigid processes; Unable to change on the fly

Unable to tap into tribal knowledge for smart decisions

Slow Time To Market & Lost Opportunities

Takes too long to build solutions

Difficult to change solutions in an agile manner

Dependency on IT

Business-IT Gap

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15

Oracle PCS Introduction to Oracle Process Cloud

1


Oracle Process Cloud Service Process Automation on the Cloud

• Oracle Process Cloud Service has two environments: Workspace, where you use and monitor process applications, and Composer, where you develop and test them

– Develop Custom Process Applications Quickly

– Filter and Perform Process Tasks on the Go

– Monitor and Troubleshoot with Built-in Tools

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Key Features

Business-Friendly Application Automation: Zero-coding web

based, declarative process design, and responsive forms.

Business Visibility, Agility & Control: Monitoring of process

and business health; Root-cause analysis and trend analysis,

and change process on the fly.

Mobile Workforce Productivity: Native mobile application

for enabling business users to securely and efficiently

interact with processes.

Benefits

Rapid Implementation

Faster Adoption

Improved Workforce Productivity

Oracle Process Cloud Service


1. Forms-Driven Processes

2. Paperless Automation

3. Mobile Companion Apps

4. Customer-centric Apps

5. Automate & Extend SaaS Processes

6. Automate Custom Process Apps that integrate with SaaS & On-premise Applications

Process Cloud Service Use Cases


Best-in-class Process Extension Platform for Oracle Applications

Deep Integration with Oracle Documents Cloud

Deep Integration with Oracle Social Network

Process Cloud Service Vision Rapid Process Composition & Productive Management

Bring together People, Process, Content & Insights for Effective & Efficient Actions/Decisions

Best Extensibility Platform Extend Catalog, Palette &

Expression Editor, Templates

Public APIs for Extension & Customization

Oracle Cloud Marketplace Integration

SaaS Discovery & Unified Security

SaaS Activities, Catalogs, Templates

SaaS Hierarchies

SaaS-PCS Unified Experience


20

Oracle PCS Key Features & Highlights

2


Rapid Process Automation & Productive Work Management

Oracle Process Cloud Service Highlights

Fast & Easy Easy to build, change, & manage Business Apps

Work Productively

Responsive & Mobile Apps

Visibility & Agility

Self –Service

Complete Lifecycle & Management By Exception

Integrate & Extend

SOAP, REST & Integration Cloud Service

Metrics, Dashboards & Business Control 1

2

4

3

5


Fast & Easy Application Composition Oracle BPM Composer

Business Driven Composition

Starter Patterns, Import Options

Collaborative Design

Zero-Code

Business Led Forms

Build Once & Run Anywhere!

Rich Palette & Dynamic

Access to Business Data


Fast & Easy Application Composition Oracle BPM Composer

Business Rules

Excel like Decision Tables

If-Then Statements

Auto-generated Rule Tests

Complete Lifecycle

Version Management

Sandbox for Validation

Test to Prod Promotion


Productive Work Management End User

BPM Workspace

Responsive & Personalized

Manage Tasks

Collaborate around Tasks

Organize Tasks

Track Tasks

BPM Mobile App

Cross Platform Mobile App

Secure & Responsive

Integration with Native Mobile Features

Offline support

REST API & Oracle Mobile Application Framework

Email Task Notifications

BAM Alerts Access Workspace from Email


Business Visibility & Agility Power User

Business Agility

Detailed Audit Trail for drill-down

Powerful Process Change capabilities

Dynamic Reassign & Delegate

Business Visibility

Rich Out of the Dashboards

Monitoring Process, Tasks & People

Bottleneck Analysis

Trend Analysis

Alerts & Notifications


Self-Service Oracle BPM Workspace

Alerts & Guided Navigation Path for Problem Resolution

Alerts

Automatic Filtering

Contextual Actions


Extending Oracle SaaS With Process Cloud Common Theme: Approvals, Extensions and Integrations

Approvals & White Spaces: Rules based approvals; Exceptions; Automate edge processes

Tailor-to-Fit & Custom: Highly variant processes; Custom processes to cater to business conditions

Cross Pillar Workflows:

Automate & Streamline processes across CX /non CX Apps – cloud and on-premise

• Opportunity Approval

• Deal Approvals – CPQ

Integration

• Approve product availability by

country

• Partner On boarding &

Programs Management

• Partner Deals Management

• Special Order Process

• Contracts Management (Sales

Cloud & ERP )

• Customer Service Approval for

returns (Sales Cloud & Service

Cloud)


Sales Cloud Integration – Partner Program Approval

28


Integrate & Extend Oracle BPM Composer

Integration Cloud Service

Simplified: web based, point & click integration experience

Intuitive Visibility: Rich monitoring & error management

Pre-integrated: Oracle SaaS Auto-Association & Auto-Discovery (Post v1.0)

Rich Connectivity: Cloud & On-premise connectors

Recommendations: Built-in recommendation engine for guidance

Error Detection & Repair: Alerts & Guided Error Handling

Integration with Applications

• SOAP

• Simple Authentication (Username/Password & Tokens)

• On-Premise Integration via Reverse Proxy


Process Cloud & Integration Cloud

Integration Cloud Wire Source End Point

Target End Point – Process Cloud as SOAP Service

Source End Point – Process Cloud as SOAP Service

Integration Cloud Wire

Target End Point

Event from Sales Cloud Event propagated to PCS

Invocation Request Invocation Request

Invocation Response Invocation Response


Portability across Oracle BPM & Process Cloud Single technology for On-Premises and Cloud

BPM on JCS (11g) Oracle Process

Cloud

Same Architecture

Same Standards

Same Underlying Components

BPM On-Premise (11g, 12c)

BPM On-Premise 12c


Feel Secure in the Cloud

• Secure Environment

• Secure Development

• Secure Web Services

• Built-in security

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33

Oracle PCS vs. BPM


Oracle BPM Vs Oracle Process Cloud Service Positioning

34

BPM

Pricing based on Perpetual Licensing Suitable for Enterprise Business Process Management solution requiring complex/heavy integrations, Advanced Analytics, Ad-Hoc Case Management or Investigative Processes. Suitable for processes requiring custom UI involving Application Development Framework (ADF). Requires support of IT to setup & maintain the systems.

Pricing based on Low cost subscription model Suitable for Standalone solution requiring light integration, simple exception management, lot of human involvement, Simple Analytics & for SaaS process extension. Suitable for processes that require simplified UI like Web Forms. Lighter Footprint & Quick Start No IT hassle & Focus on Business Value Business Led Rapid Automation

Vs.

Oracle BPM Suite On-premise

Oracle Process Cloud Service


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Oracle PCS Key Adoption Drivers

3


Business Drivers

36

$ Fragmented customer view resulting in disconnected customer experience. $ Slow time to market resulting in lost opportunities $ Low Competitive edge due to Lack of Visibility & Business control.


Why BPM in the Cloud? Empowering Line of Business

Faster Response

Higher QoS

Lower Risk

Lower Costs

Do More with Less

Rapid Development - Zero Code

Easy to customize

Easy to Manage

Frequent Releases

Build Once Deploy Anywhere

Ease of Use

Ubiquitous Access

Rich Insights

Built for change

Innovate

IT Operations Performance & Costs

Application Developers

Agility & Lifecycle

Line of Business

Visibility & Control


38

Sales Plays Same Platform built for all Process Personas

4


What are your key processes and what types of content are associated with them? Do you have lots of manual processes which are repeated often? How long does IT typically take to make changes to existing processes? Do you have business processes with span organizational boundaries? Do you have good visibility into the status of your running processes? How many SAAS applications do you have? Are your key SaaS applications integrated with your on-premise today? Do you have business processes that span multiple SaaS or Enterprise Applications? How do you rationalize processes, apps after M&As? What parts of your key business processes are human, paper and decision intensive? Do you have Oracle SOA/OSB/BPM on premise? What are you using it for?

Conversation Starters

39

Who To Target Prospecting Questions

Business User

Process Manager

Business Analyst

Best Industries To Target

Airline Telecom Retail Pharma Healthcare

?

Hospitality


User Personas & Needs

End User

• Who ? • Casual Users • Process Participants

• What they do ? • Kick off Processes • Commonly performs approvals

• What they need ? • Multi-Channel Interfaces • Intuitive Interfaces • Optimized Click Experience

Power User Designer • Who ?

• Process Owner, Process Manager • Process Operations Manager, Admin

• What they do ? • On-boarding of service • Monitor process/business health • Drill down to instances/troubleshoot • Configure & tailor-to-fit processes

• What they need ? • Process/ROI Dashboards • Tools to control process flows • Easy config & self-service tools

• Who ? • Analyst, Business User

• What they do ? • Build Applications (Process, Forms,

Rules, Data, Metrics) • Manage Application Lifecycle

• What they need ? • Tools for rapid process automation • Templates & interface discovery • Sandbox & Complete Lifecycle Mgmt


Sales Plays Who can benefit from PCS?

IT Sales Play

Customers Sales Play

LOBs Sales Play

SI & ISVs Sales Play


IT- Sales Play

Developers

Develop Custom Process Applications Quickly

Rapid delivery of integrations between SaaS applications as well as between SaaS and on-premise applications

Admin/IT Users

Monitor and Troubleshoot with Built-in Tools

Monitor Processes with Dashboards

Eliminates infrastructure costs, and lowers total cost of ownership.

1#


LOBs- Sales Play

Perform Process Tasks on the Go

Paperless automation processes

Make Complex Decisions with Business Rules

Allows line-of-business owner to get visibility

Empower business users to design and develop business applications with zero coding and seamless integration of back-end applications.

100% built, maintained and supported by Oracle

2#


Customers - Sales Play

Allow you to easily extend your existing SaaS and on-premise

Design-once and run anywhere

Easy integration to on premise or any other Oracle or external cloud service offering

Provide modern, targeted, multi-channel (web, mobile, email) user interfaces to increase the effectiveness of the process participants & thus providing single customer view resulting in increased customer experience.

Subscription-based business process management cloud service

3#


System Integrators, ISVs - Sales Play

Design and Deliver Process flows

Extend your business and deliver more value on the cloud

Leverage existing SaaS investments

Develop and extend SaaS, on-premise apps with PCS and ICS to other Oracle Public cloud services e.g Mobile Cloud Service, Java Cloud Service, etc.

4#


46

Oracle PCS Case Studies & Customer Testimonials!

5

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. 47

Automated supply-chain between Boeing and its customers & suppliers

Functional systems participating in new RFP process

18 Reduction in labor costs to prepare proposal affecting ~1000 employees

38%

http://medianetwork.oracle.com/video/player/1980510812001

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRw&url=http://cmtc.scra.org/members-pages/boeing.html&ei=io-KVP_-FIjToASjkYGAAw&psig=AFQjCNFpSOTQCOzyGmThjdxwf2gubmC5Yw&ust=1418453186532195

http://medianetwork.oracle.com/video/player/1980510812001


Oracle Differentiator

Oracle Oracle's comprehensive cloud offerings include proven PaaS and IaaS technologies and

a rich portfolio of SaaS apps with rapid self-service provisioning.

Oracle can provide “single vendor accountability” for not only a customer’s cloud platform needs

but also their cloud infrastructure and application needs.

Oracle’s unique value-add is its enterprise-grade capabilities, which mean high performance,

elastic scalability, high availability and security.

Oracle gives customers choices to deploy in private or public cloud. It ensures portability,

interoperability and no vendor lock-in.


49

Summary


Value Proposition - Innovation Unlocked Oracle Process Cloud Service brings productive work management to people on the go anytime,

anywhere using native BPM Mobile Apps.

Oracle Process Cloud also provides modern, targeted, multi-channel (web, mobile, email) user interfaces to increase the effectiveness of the process participants & thus providing single customer view resulting in increased customer experience.

Oracle Process Cloud Service supports business driven rapid automation, change and management of tailor-to-fit business applications with zero to minimal IT support, leading to faster time to market.

Ease of Use, Ubiquitous access, analytics, business process monitoring provides visibility, agility & control

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Resources

• Oracle Process Cloud Service

• Oracle Process Cloud Service Documentation

• Oracle Process Cloud Service eBook

• Oracle Process Cloud Service Videos

• Process Cloud Service Tutorials

• Oracle Learning Library

• Partner Webcast – Oracle Integration Cloud Service: Real Time Synchronization for cloud and on–premise applications

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https://cloud.oracle.com/process


http://docs.oracle.com/cloud/latest/process_gs/index.html


https://cloud.oracle.com/_downloads/eBook_Process_File/oracle-process-cloud-service-ebook.pdf


http://docs.oracle.com/cloud/latest/process_gs/process_videos.htm


http://docs.oracle.com/cloud/latest/process_gs/process_tutorials.htm


https://apexapps.oracle.com/pls/apex/f?p=44785:1:


https://blogs.oracle.com/imc/entry/oracle_ics_real_time_synchronization










How to Start

1. Process Cloud Service Tutorials

2. Access Oracle Demo Systems for Oracle partners

3. Design, automate and manage business processes in the cloud

4. Become a Cloud Marketplace Publisher

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http://docs.oracle.com/cloud/latest/process_gs/process_tutorials.htm


http://demo.oracle.com/


http://www.oracle.com/partners/en/partner-with-oracle/market-and-sell/cloud-marketplace/index.html


Join the Community

53

Twitter @OracleBPM #oraclebpm

Facebook facebook.com/OracleBPM

Oracle’s BPM blog blogs.oracle.com/BPM

BPM page

www.oracle.com/BPM

Get your hands on Oracle Process Cloud

cloud.oracle.com/process

https://www.facebook.com/OracleBIPublisher

https://twitter.com/bipublisher


Q&A

http://blogs.oracle.com/imc [email protected]

Heba Fouad Fusion Middleware Specialist [email protected]

http://blogs.oracle.com/imc

mailto:[email protected]


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Partner Webcast – Oracle Cloud Rapid Process Automation

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Transcript of Partner Webcast – Oracle Cloud Rapid Process Automation