PARTNER PROGRAMMESERVICE & SUPPORT CERTIFICATION

KONICA MINOLTA PARTNER PROGAMME SERVICE & SUPPORT CERTIFICATION

Professional after sales support capabilities are a decisive factor in any purchasing process. Offering our customers excellent service and a high level of support is a key strength of Konica Minolta. In order to maintain the singular quality of our service and support, our authorised Konica Minolta Partners are selected with great care. In line with this, we created a Service Partner Programme, which encourages our Partners to deliver an outstanding level of service and ensures that the Konica Minolta network continues to stand for excellence in after sales support.

The key element in our collaboration with you is the term PARTNER – because this stands for cooperation in imple-menting and following Konica Minolta standards, as well as mutual reliability in achieving customer satisfaction. Our Partners are strong links in the promotion of our brand; and only true partnership makes way for success stories and our customers’ trust.

What does this mean for you as our Partner and for your customers?

At each level of our Partner Programme, you will be asked to fulfil a range of service-related requirements that will include but are not limited to the following:

– Technicians are trained according to Konica Minolta requirements.

– All products are serviced according to the quality levels defined by the manufacturer.

– As an authorised Konica Minolta Partner, your company will maintain a service organisation that includes all necessary functions for providing high-end customer support.

– All of your technicians have the relevant toolsets and software to deliver the highest standard of technical support.

This is how we help you offer your customers great service and support:

Konica Minolta is committed to providing an excellent service experience to customers at all times. To achieve this with your help, we offer you a certification path that supports you in building your own mature service organisation. Our certification path enables you to identify best practices in service management and to train and develop your technical staff to assure complete customer satisfaction. Once you have gained this Konica Minolta Certification, you can brand yourself as Certified Konica Minolta Service Partner, promote this among your customers and prospects, and enjoy further benefits that come with it.

KONICA MINOLTA PARTNER PROGAMME SERVICE & SUPPORT CERTIFICATION

Certification requirements

To ensure that you as our Partner offer your customers the service standard stipulated by Konica Minolta requires a range of concrete preparation measures, including the completion of trainings and the putting-in-place of certain business processes in your company:

– A minimum of xx trained engineers per product type sold by you

– Parts and consumables fitted have to be genuine Konica Minolta parts

Please complete with your requirements.

Konica Minolta Business Solutions Europe GmbH Europaallee 17 30855 Langenhagen Germany www.konicaminolta.eu 03/2

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Support and training

At Konica Minolta, we are committed to supporting our Partners to the utmost extent in order to enable them to grow in maturity. Helping your organisation to mature and gain the Service & Support Certification, we provide consultancy and different training paths. In addition to web-based technical product trainings, we also offer:

– Outward, which is Konica Minolta’s global qualification system for non-product-specific technical training. It consists of four certification levels that build on each other (Associate, Professional, Expert, and Master) and targets field technicians and technical support staff in the worldwide Konica Minolta family

– Hands-on training for technicians and specialists at various Konica Minolta training facilities

– Consultancy on best practices in building up and managing a mature service organisation

Please specify here the technical training and support you offer, e.g. online training courses, live training courses, etc.