Transforming Customer Connections | www.paragon-cc.co.uk

Key Features & Benefits | Paragon Archive

Paragon Archive

Streamline the way you access, manage, store, retrieve and deliver your customer communications

Transforming Customer Connections | www.paragon-cc.co.uk

Build your next-generation customer communications archive Customer communications archiving is no longer about encrypting and storing data securely to fulfill regulatory compliance requirements. Customer communications archiving is now an active data source where all print, email, and mobile communications are quickly accessed and presented easily via the web and mobile devices – including unified views for end customers and customer service teams.

Archive EnterpriseArchive Consumer Archive Web Services

Self-service portals Core archiving platform Web Services (API)

Paragon Archive is a convenient archiving platform suitable for any business and for handling a wide range of communications including email, SMS and printed communications in PDF format. Delivered as a fully managed service, Paragon Archive provides solutions for real-time access to relevant communications, including self-service portals and call centre applications.

Paragon Customer Communications is a PCI DSS attested service provider. Paragon Archives contain only tokenised data with your customers’ data encrypted on and off the platform and with round-the-clock monitoring to prevent unauthorised access.

Introducing Paragon Archive

Archive Enterprise is our core product platform for indexing, storing, searching and retrieving large collections of customer documents. It has a web based searching interface that can quickly locate a specific communication piece and enable viewing as HTML or PDF. On top of offering robust search and retrieval, Archive Enterprise also provides enhanced indexing and tagging, tailored to meet your corporate retention and reporting needs. The solution is scalable to handle multiple years of communications for even the most high-volume clients with options for communications to be stored in multiple formats to support different data access requirements.

Any document stored in Archive Enterprise– whether print or digital – can be delivered with Archive Consumer. Using Archive Consumer, you can send your communications without the need to worry about email attachment size limits, the costs of postage, or your unencrypted email being intercepted. Your customers can log into their self-service portal using any device and instantly view their communications. Two-factor authentication can be optionally provided as an extra layer of security to further enhance data security. With the two-factor authentication enabled, Archive Consumer can send your customers an SMS or an email with a one-time password every time they log in to view their communications.

Archive Web Services (API) can help with just about anything you might need, from integrating with your customer portals to fetching advanced reports.

Transforming Customer Connections | www.paragon-cc.co.uk

Let’s see how this works exactly.

Data is dropped for processing in our secure network and is processed automatically to produce your customer communications across requested channels

Automation and a robust importer application takes care of loading your communications, with their unique search indexes, into your dedicated archive database and file store.

Customer communications are now ready to view with a web application or secure web services. We can even notify your customers by email or SMS when they have new communications to view.

The process of archiving your communications involves understanding your archiving data and goals, creating unique search indexes and dedicated archive database and file store, and then archiving your customer communications.

Tailored to your specific needs, Archive enables your team and customers to easily but securely access the different information they need. The extent to which you want to archive this information has no restrictions. From one month to ten years or even more, we will manage your archiving requirement in the same secure, highly available, and robust environment.

Paragon Customer Communications will look after provisioning seamlessly so you don’t have to worry about keeping track of how much is going in or disk space being used.

Reduce complexityParagon Archive reduces the complexity of digital archiving by offering you a completely managed service that includes hardware, software, storage, business continuity, disaster recovery, and support in a single simple price model.

There is no hardware to buy, software to license, or updates to manage. Everything is managed in our on-premise secure data centres.

Enable digital transformationThe new dedicated managed service environment makes it easier than ever to securely serve high volumes of communications to end customers in secure portals.

We can handle notifying customers of new documents using our Email service that integrates directly with Paragon Archive.

We can also provide a fully integrated document portal as an add-on to Archive Enterprise allowing the end customer to view their documents.

Secure and auditableNew security enhancements mean administrators spend less time servicing individual password resets and user administration. All user actions are logged and viewable in the online activity log. Administrators never create or set passwords.Email addresses act as user names which will ensure uniqueness. Password strength and expiry are built in.

Smaller investment, bigger ROIDocument storage with provision for high throughput can be a costly exercise for an individual business. It can involve the purchase of high spec hardware, expensive licenses, high-speed connections and need to support and maintain that environment continually to keep it secure and performing.

Paragon Archive removes this need for a large upfront investment. There is no need to purchase hardware or software or worry about how the environment will be supported. It is all part of the service for a low upfront boarding and implementation fee.

Key Features and Benefits

Transforming Customer Connections | www.paragon-cc.co.uk

About Paragon Customer CommunicationsParagon Customer Communications is a trusted, global, communications partner, helping businesses deliver exceptional customer experiences via print and digital channels. Our production environments set new industry standards for governance, security and integrity; with our continuous investment and lean approaches ensuring quality and innovation are delivered at the very best value. We provide unrivaled expertise and market leading solutions for industries where one-to-one customer communication is vital to their business, including the Financial Services, Telecoms, Utilities, Retail, Government and Charity sectors.

For any inquiries or questions, please contact

your Relationship Manageror Account Manager.

Go to: www.paragon-cc.co.uk

Paragon Customer Communication’s Approach We believe in keeping things simple, yet effective. Our three stage process – Plan, Create, Deliver – produces outstanding communications solutions to drive exceptional customer engagement and value.

The following are some of our products and services that can help you plan, create, and deliver your customer communications strategy.

PlanUnlock the insights that lie within your data

Data Cleansing

Preference & Consent

Single Customer View

Data Segmentation

Transactional & Operational Data Planning

Data Optimisation

Propensity & Analytics

Data Exploration

CreateCreate impactful communications that engage and drive response

Document Clarity

Proxy Voting Communications

Statutory Annual Reports & Accounts

Digital Channel Design

Web-to-Print Solutions

Personalised & Targeted Emails

Transactional & Real Time Notifications

Strategic Messages & Regulatory Communications

DeliverDistribute your communications through multiple channels

Print and Online Customer Communications

Interactive HTML5

Personalised Videos

Secure Document Portals

Multi-channel Fulfilment Solutions

Engagement Analytics