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Pakistan International Airlines

Submitted To:Mam Nida SyedSubject:Principle of Management

Group Members:Adnan Ikram 09Zohaib Iqbal 10Jahanzaib Adil 11Shumaila Ataa 01Sajid Muhammod 02

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First of all, we all thanks to our ALLAH who have most

beneficial and provide us power to gain knowledge.

For this project file, we would like to thanks our Teacher

Mam Nida Syed.

She gave us a very good topic to research, and through this

topic we are able to become more knowledgeable about

Pakistan International Airlines.

Acknowledgement

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Pakistan International Airlines (Urdu: الئنز رایئ لانٹرنیشن تان (پاکسcommonly known as PIA or Pakistan Internationalis the national flag

carrier airline of Pakistan.

It operates scheduled services to 23 domestic destinations and 30

international destinations in 27 countries across Asia, Europe and North

America.

Its main hubs are Karachi, Lahore and Islamabad/ Rawalpindi Secondar

hubs include Peshawar, Faisalabad, Quetta, Sialkot and Multan.

Introduction

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Pakistan International Airlines Corporation Limited (PIACL)

is majority owned by the Government of Pakistan (87%) while

the remainder (13%) by private shareholders.

The airline is under the administration of Ministry of

Defence  the chairman of which is Muhammad Mian Nawaz

Sharif

Introduction

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PIA has a history of milestones in aviation, such as being the

first Asian airline to operate a jet aircraft and Boeing

737aircraft;.

It is Pakistan's largest airline with a fleet of more than 30

airplanes and at least 10 more on order. Furthermore, PIA is

the launch customer of Boeing 777-200LR model.

First Asian airline

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Mission Statement: Pakistan International must strive to be an airline of choice operating

profitably on modern commercial concepts, capable of competing with

the best in its entire International and Domestic markets and

consistently exceeding customer expectations Vision of PIA:

"To be a world class airline exceeding customer expectations

through dedicated employees committed to excellence".

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Air transport has probably never been more important to the

development of a new nation than in the case of Pakistan.

In June 1946, when Pakistan was still in the offing, Mr. Mohammad

Ali Jinnah, the Founder of the upcoming nation, instructed Mr. M.A.

Ispahani, a leading industrialist, to set up a national airline, on a

priority basis. With his singular vision and foresight.

Mr. Jinnah realized that with the formation of the two wings of

Pakistan, separated by 1100 miles, a swift and efficient mode of

transport was imperative

HISTORYBirth of an Airline:

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On 23rd October 1946, a new airline was born. Initially registered as a pilot

project in Calcutta, Orient Airways Ltd. had at its helm Mr. M.A. Ispahani

as Chairman and Air Vice Marshal O.K. Carter as General Manager.

The new carrier's base remained in Calcutta and an operating license was

obtained in May 1947.

Four Douglas DC-3s were purchased from Tempo of Texas in February

1947 and operations commenced on 4th June

1947.

Orient Airways Takes to the Skies:

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PIA’s First International Service:

The year 1955 also marked the inauguration of the fledgling

airline's first scheduled international service - to the glittering,

glitzy capital city of London, via Cairo and Rome.

Initially, there was much criticism, as the public could not

comprehend or justify the need to operate an international

route when, in their opinion, other projects vital for a

developing country should have been given

a higher priority.

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New Planes, New Directions, New Management:

While Mr. M.A. Ispahani was the first Chairman of the new

dynamic airline; it was the first Managing Director of PIA,

Mr. Zafar-ul-Ahsan, who in his 4 year tenure, got the ball truly

rolling and set the shape of things to come.

Office The PIA Head building at Karachi Airport, which

houses all the major departments of the airline, was the brain-

child of Mr. Zafar-ul- Ahsan.

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In 1962, finding the upper winds forecast favorable, PIA set

out to break the record for the fastest flight between London

and Karachi. With representatives of FAI (Federation

Aeronautique International) on board to monitor the official

timings

PIA completed the flight in 6 hours, 43 minutes, 51 seconds, a

record which remains unbroken to this day.

Historic Firsts and Unbroken Records:

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PIA is the first airline to get certified (initial certification) on Safety

Management System (SMS) by Civil Aviation Authority CAA –

Pakistan. CAA Air Navigation Order (ANO 91.0032 issued in

September 2008) binds all airlines operating in Pakistan to have SMS.

Well before the issuance of this ANO, PIA initiated SMS awareness

and implementation in July 2008.

PIA awarded initial certification on SMS in 27th February 2009 by

CAA

Safety Management System at PIA:

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Not content with a number of historic firsts under its belt, PIA made

history yet again, by installing Pakistan's first computer, an IBM1401, in

1967.

PIA's first Engine Overhaul Shop, located near the Head Office building,

was also completed and commissioned around this time.

The Ground Training School (GTS) now known as the PIA Training

Centre, was first conceived and developed during 1961-62. . A new Jet Hangar for Boeings with a supporting airframe overhaul shop

was completed and commissioned in 1968.

In 1970, PIA set up its own Flight Kitchen in Karachi, which caters, even

today, to the national airline as well as other carriers

Technology and Quality Control:

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PIA heralded the nineties by donning a bright new corporate

identity.

Old-timers may remember the flutter that the earlier green and

gold livery had created when it was first introduced in 1974.

PIA introduced a smart, sporty 90's look.

The familiar PIA green was reinforced with moss green and pale

blue stripes were incorporated into the new corporate identity.

Growth and Development:

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The latest in this series of customer service initiatives is PIA achieving

successful certification against the global benchmark standard ISO

9001:2008 for its entire chain of customer service activities.

Starting from the Passenger Reservations and Ticket Sales / Cargo Sales, ,

then through to the Passenger Handling Services and finally culminating in

the In-flight Cabin Services;

The entire process has been carefully developed to meet the stringent

requirements of ISO 9001:2008 Quality Management System Standards.

PIA achieved the initial ISO certification in the year 2006

Quality Management System (ISO 9001:2008) Certifications:

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PIA is driven by the highest standards of corporate governance and social

responsibility.

As a public sector organization and a business leader, PIA believes in

building strong relationships with customers, partners, employees, and the

communities in which it operates

PIA practices active corporate citizenship through social services, support

for non-profit organizations, medical services for employees, the

promotion of sports, and educational initiatives.

Social Responsibility:

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Reaching Out to Help IDPs, PIA is committed to extend a helping hand, to

distressed communities of society, whenever needed.

PIA believes in contributing for the betterment of society by, working for

and learning from the experience of, setting unprecedented examples of

cooperation and support.

At these crucial moment PIA risen to the needs of the nation and decided to

activate its Emergency Response Centre for collecting Relief Goods for

onward dispatch to the people in distress in an efficient and transparent

manner.

Social Services:

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All employees are provided with a comprehensive medical package, in

collaboration with reputable hospitals, diagnostic labs, and medical institutions.

In 1959, PIA established a Medical Division to supply wide-ranging medical

coverage to active and retired employees.

PIA's medical facilities cover the parents and spouses of serving employees,

children up to the age of 27, unmarried daughters, and disabled, mentally

challenged children of any age.

Retired employees and their spouses are also eligible for medical care at PIA's

Medical Centers

PIA Employee Health and Medical Services:

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Since 18000 employees are currently serving PIA and these employees are

considered to be the greatest asset for the organization so the management

of these employees is a big challenge for HR managers

The biggest department in PIA is that of Engineering and then come other

functions like IT, marketing, finance est.

Usually in mediocre organizations they have only 1 hr manager who is

taking over all the responsibilities but in PIA there are aggregately 10 HR

managers at each city including Lahore, Quetta, Karachi, Peshawar,

Islamabad and so on.

Human Resource Management:

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HRP is basically a process by which an organization ensures

that it has the right number and kinds of people.

At the right place.

At the right time.

Capable of effectively and efficiently completing those tasks

that will help the organization achieve its overall objectives.

Human Resource Planning:

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