P ERSONAL COMMUNICATION TRAINING Present by: Mr.Pipat Laobutanan.

PERSONAL COMMUNICATION TRAININGPresent by: Mr.Pipat Laobutanan

TECHNIQUES OF SOUND PERSONAL CONTACT WITH THE CUSTOMER…

Say the least: get peace when the customer talk.

Do not talk about inserted halfway. Do not have scramble comment.

TECHNIQUES OF SOUND PERSONAL CONTACT WITH THE CUSTOMER…

Try not to take issue out. Do not objected with the comment of

customer. Listen to customer.

THE WAY HOW TO NEGOTIATE EFFECTIVELY…

Preparation: Understand the product.

Negotiation: Beat the offer from the comments of the parties. Depending on what he wants. And must be so. But our condition is always.

Conclusion: Concluded that it had agreed to do it always.

NEGOTIATION STRATEGIES.

Establish credibility / trust. For reference. Appropriate sharing of benefits. Psychological strategies.

PERSONAL PRESENTATION SKILL…

Self Assured: Confident. Organized : Thoroughly Prepared,

Rehearsed Relaxed: Natural, More Energy Convincing: Gain Greater Audience

Commitment. In Control: from Beginning to End


Voice: Speaking too softly for the entire

audience to hear easily. Speaking with too rapid a rate of

speech. Tone is pitch, loudness and pausing

variations.


Eye contact: See people. Move to another person at an

appropriate time. Look for the reaction.


Eye contact: Keep your eyes up at the end. Don’t be a lighthouse or a tennis

umpire. Respect people who are

uncomfortable.


Impact of dress: Have to wave the formal clothing. Uniform of resort.


Body language:Dos Stand tall. Look confident. Maintain eye contact with your

audience. Smile . Keep your arms by your sides. Use natural, conversational.


Body language:Don’t Don’t cross your arms. Don’t point at anyone in your

audience. Don’t fidget or scratch your nose.


Use for humour: serious conversation, should take a relax.

If you not sure, Don’t make a joke.

THE SPECIFIC PHYSICAL…

Have to set your hair properly, when talk when customer.

Cut and clear your nail. A bit make up your facial. Clothing properly.

THE PROS AND CONS OF ANY EQUIPMENT…

Pros: Convenience when we want to

present. Extension of information. The audience get easy to understand.

Cons: Expensive equipment.

HOW TO ASSESS AND READ AUDIENCE REACTION…

Observing. Ask the question. Feedback form.

EXAMPLE OF GOOD PRESENTATION

http://www.youtube.com/watch?v=LLbSBY1DwEE

P ERSONAL COMMUNICATION TRAINING Present by: Mr.Pipat Laobutanan.

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Transcript of P ERSONAL COMMUNICATION TRAINING Present by: Mr.Pipat Laobutanan.