Overview and Background - TCS iON - Cloud Based … · Web viewThese are platforms that overlay...

TCS iON Techno-Commercial Proposal

FOR TCS iON DIGITAL AFFILIATION

MANAGEMENT

Date: 7th July, 2019

TCS Confidential

Index1. Overview and Background.....................................................................................................3

3.1 About <Customer>.........................................................................................................................3

2.2 About TCS.............................................................................................................................................3

2.3 About TCS ION......................................................................................................................................4

2. Proposed Solution - TCS iON Digital Affiliation.........................................................4

3.1 Proposed Solution..........................................................................................................................4

3.2 Value Added Services.....................................................................................................................6

3.3 Benefits to <<customer name>>...................................................................................................7

3.4 Out of Scope of TCS iON services...................................................................................................7

3.5 Hosting model................................................................................................................................7

3.6 TCS iON Advantages......................................................................................................................8

3.7 TCS iON Solution - Terms and Conditions......................................................................................9

4 Delivery Methodology..............................................................................................................9

4.1 TCS Delivery Model........................................................................................................................9

4.2 Proposed Manpower...................................................................................................................10

4.3 Roles and Responsibility..............................................................................................................10

4.4 Technical Helpdesk Services........................................................................................................10

4.5 Governance Structure..................................................................................................................11

4.6 Implementation Timeline............................................................................................................12

6 Commercials.................................................................................................................................12

7. TCS iON Value Preposition..................................................................................................15

8. Key Customer Case Studies................................................................................................16

8.1 Customer Case Study 1: Central Council of Indian Medicine.......................................................16

2 Copyright @ 2018 Tata Consultancy Services Limited

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1. Overview and Background3.1 About <Customer>Customer Need in one-two Lines.Current Infrastructure at customer end.Structure – Student count, Programs, Faculties.Vision/Motto/Mission Statement

For Example –Bharathidasan Government College for Women (BGCW), in the name of the great poet of this soil, was ushered into being in the beginning of the Academic Year 1968-1969. During the span of this 50 years the college has witnessed a phenomenal growth both qualitatively and quantitatively. It caters to the needs of women students by offering a wide range of Science, Arts and Commerce courses (i.e.) 16 Under-Graduate, two Post-Graduate and two M.Phil. And one Ph.D. Programme. The college caters to ### students across ## campus.2.2 About TCSTata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. It is a subsidiary of the Tata Group and operates in 46 countries. TCS is one of the largest Indian companies by market capitalization ($100 billion). TCS is now placed among the ‘Big 4’ most valuable IT services brands worldwide.TCS is in business for last 50 years with consolidated revenues of USD 19.09 Billion in fiscal year 2017-2018 together with a consistent 25.14% CAGR since 1998. Currently for Q1-19, revenue is USD 5.051 Billion with employee strength 400,875 representing 134 nationalities. TCS has 289 offices across 45+ countries and 147 delivery centres in 21 countries.2.3 About TCS IONTCS iON is a strategic business unit of Tata Consultancy Services focused on enabling institutions, government departments and organizations from multiple industry sectors to be efficient in their recruitment/admissions process, learning and skilling and overall business operations with the use of Phygital platforms. These are platforms that overlay digital technologies over physical assets.We deliver this with a unique IT-as-a-Service model that provides easy-to-use, secured, integrated, and hosted solutions in a build-as-you-grow and pay-as-you-use business model. We serve our clients with the help of best practices gained through TCS’ global experience, deep domestic market exposure along with industry leading technology expertise.TCS iON has designed the “TCS iON Digital Campus” solution that meets the end-to-end process automation needs of any Institute. TCS solutions are hosted on TCS owned cloud infrastructure on a “Software as a Service (SaaS) model. TCS believes that this model can bring the best value for <Customer>, where customer need not invest in any hardware but consume the automation services from the cloud platformVarious TCS iON solutions have been implemented successfully for many customers across India in different education segments such as Indian Institute of Management Indore (IIM Indore), IIT Madras, National Law University Delhi, Meghe Group of Institutions, Fakir Mohan University, GGDSD Chandigarh, Kazi Nazrul University and many more.The list of customer needs to be fine-tuned based on the prospect customer. Mention Government customer


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2. Proposed Solution - TCS iON Digital Affiliation3.1 Proposed Solution

1TCS iON Digital Affiliation and Visitation Management solution allows the Universities/ Councils (SELECT WHATEVER APPLICABLE) to cover all aspects of the New or Annual College (Institute) Affiliation Process.

TCS iON Affiliation and Visitation management solution addresses the entire work flow of the Visitation process and allows the Regulatory Authority to do the following:

FIGURE 1: TCS ION AFFILIATION AND VISITATION MANAGEMENT - WORKFLOW

Part 1 – Online Application for college affiliation

A profile creation page will be made available through a link on <<customer name>> website where every college (institute) seeking affiliation can create a profile. Every institution will register itself online. Upon successful registration, college (institute) will receive SMS and email confirmation along with unique ID and password.

Colleges requesting for affiliation can submit all required documents, certificates, and photographs in prescribed format

Provision for Auto generation of challan Provision for colleges to enter teaching staff data like photograph, documents,

certificates etc. Payment (offline/online) for Registration/Affiliation Fee. Generation of NOCs at different stages of Affiliation Process.

Part 2 – Visitor Management

TCS iON Affiliation and Visitation solution will provide a web based interface to <<customer name>> to develop a Visitor/ Auditor Database among its members.

Through a Visitor/Auditor Management System, <<customer name>> can assign auditors/ visitors with various visitation activities in accordance to the time plan.

After selection of Visitors/ Auditors for the Colleges (Institutes), the system will send an email and SMS with User ID and Password for the Visitor Reporting Login page.

Part 3 - Visitation Management On the day of Visitation/ Audit, the Visitor/ Auditor will login with his/her User ID and

Password and will submit his/her findings online.


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Provision to upload documents like teachers or staff present on the day of inspection, photograph of institution on the day of visitation etc. is also available.

The visitor/ auditor will submit his/her finding online in prescribed reporting formats within a restricted time period. This data will be locked in an online secure database for further processing.

Part 4 – Generate Automated Reports TCS iON Affiliation and Visitation Management solution will prepare an online report

by computation and analysis of the Part 1 as uploaded by college and Part 2 as reported by the Visitor/ Auditor using predefined rules and norms as suggested by Council/ University

TCS iON solution will provide the web based dashboard to Council/ University in accordance to their mandatory rule and regulations for generation of final report.

The same report can be placed before the scrutiny committee for decision and recommendations

3.2 Value Added Services

1. TrainingTCS iON will provide training workshop for <<customer name>> members along with a Hand Book on digital visitation process. Optional Onsite/Offsite support through helpdesk can be provided. The system will have Real-Time online log recording with time stamp and user log.

2. Data Migration <optional service>TCS iON can provide services for data migration of existing affiliated institutes. For data migration exercise, data has to be provided in digital format and not in physical format. TCS iON will migrate the data for contracted colleges, against the fields which are asked by customer in the member registration form.

3. Teacher Code Management System <optional service>

Teachers Code Management System is solution for managing teacher’s data and is utilized for generation and issuance of teacher’s code for all university/ council affiliated college teachers.

The proposed solution is deployed to achieve the following: Enable teacher registration and assignment of a Teacher Code to each eligible

teacher. The Teacher Code acts as a Unique Identifier and ensures elimination of identity

duplication across institutes while enabling creation of a professional work profile for an individual teacher across organizations.

Teachers Code Management System -Solution Overview Registration: Colleges/Institutions register the teachers for whom the validation and

code generation needs to be done Validation: University/ Council administers a three stage validation process involving

application checking and approval by competent authority at University. Issue of Code: Creation and assignment of Unique Teacher Code for approved profiles Faculty Profile: Creation of individual profile by approved Teachers.


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4. Onsite Helpdesk Services <optional services> Helpdesk email id, toll free number and any other required infrastructure will be

provided by <<customer name>>. Any applicant can reach out to the council on helpdesk email id and toll free number.

Both channels will be manned by TCS helpdesk personnel. TCS personnel will register this complaint/issue on TCS iON helpdesk solution. Also

system generated mail will be triggered to the requester with the defined response SLA.

TCS personnel will analyze the issue and categorize it as following – o Technical defect e.g. forms not submitting, documents not uploading, password

reset etc. – Thee will be directly resolved by TCS personnel with help from TCS solution team

o Process queries e.g. – on how to fill applications, what are the eligible documents, how log member registration be active and where it will be applicable for job applications – these issues which are domain in nature and not covered as part of standard FAQ shared by customer, will be directed to the <<customer name>> SPOC for resolution.

Both the above type of issues will be tracked to closure within the defined resolution SLA

3.3 Benefits to <<customer name>>The advantages of adopting the TCS iON Affiliation and Visitation solution are:

E-Governance: The proposed solution helps strengthen the college affiliation process by bringing in systematic and transparent process along with ease of working.

Time Saving: The solution maintains a time frame for each activity pertaining to affiliation process, hence delivering a time bound result.

Digital Process: Facilitates flawless information collation from institutions with in stipulated time frame, ensuring online availability of institutional data. Online submission of inspection reports ensures the time and security compliance. The automation and rule based logic eliminates the risk of human error and misinterpretation or manipulation of data.

Easy Migration: The proposed solution also provides facility for bulk migration of the existing data for early adoption of system.

Transparency: The solution provides online reporting facility which keeps process control in University/ Council’s hand, while maintaining transparency in the process.

Cost Effective: TCS iON provides a transaction based pricing which ensures that the University/ Council can avoid expensive investments on manpower, software development and creation of IT infrastructure.

Optimum Resource Utilization: The proposed solution provides a role based workflow and eliminates the over or under utilization of resources. The scheduling model automates reporting with minimum human intervention.

Space Saving & Secure Storage: The solution uses digital approach for secure server based saving and storing of data, drafts and reports which can be accessed online by concerned officials through unique ID and passwords. The University/ Council can also publish detailed reports on Inspection conducted across colleges immediately and the same can be electronically forwarded to concern government department / ministry for necessary action.

3.4 Out of Scope of TCS iON services Manpower Services for scrutiny of application forms for completeness and

correctness is not included in the scope of this proposal.


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Any technical issue can be logged as tickets to iON CRM application which will be resolved within the agreed SLA. However any call center type setup to address college queries is out of Scope of this proposal.

Date entry for digitization of manual records is out of scope. The reports will be provided in the printable format, however physical printing of

these documents is out of scope Data migration of existing affiliated colleges is out of scope for this proposal.

3.5 Hosting modelTCS iON solutions are hosted on TCS owned cloud infrastructure, is offered on “Software as a Service (SaaS) model that optimizes the cost of software, services and infrastructure and makes it available at a very affordable price. TCS iON Solution works in an integrated manner to address all the requirements of Universities.

Advantages of Software as a Service (SaaS) model:Cost Efficient

No licensing fees Eliminates overhead charges (Cost of data storage, software updates,

management etc.) Convenient and scalable charging models (One-time-payment and pay-as-you-

grow) Better cash flow by eliminating the capital expense (CAPEX) associated with

developing and maintaining the server infrastructureConvenience and Continuous Availability

Services are available wherever the end users are located irrespective of time zones and geographic locations

Service uptime is guaranteed also multiple servers are used to ensure continuous availability in case of any system failure

Environment Friendly When servers are not used, the infrastructure normally scales down, freeing up

resources and consuming less powerScalability & Performance

Cloud instances are deployed automatically only when needed and as a result, you pay only for the applications and data storage you need

Clouds can be scaled to meet your changing IT system demandsQuick deployment and Ease of Integration

A cloud system can be up and running in a very short period Introduction of a new user in the system happens instantaneously, eliminating

waiting periods Minimum effort in customizing and integrating applications

Increase Storage Capacity The cloud offers almost unlimited storage capacity also it spares businesses the

need to upgrade their computer hardware, further reducing the overall IT costDevice Diversity and Location Independence

Services can be accessed through all the devices that have internet access e.g. smart phones, tablets etc.

No limitation of place and medium, applications and data can be accessed from anywhere

Smaller learning curve Very easy to adopt.

3.6 TCS iON Advantages Ease of use: The solution is quickly configurable, enabling you to adopt it instantly.

The features and the user interface are designed to help you adapt to the solution and use it effectively.


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Flexibility: The solution enables you to choose the offering that is most relevant to your need and our delivery model is designed to help you adopt the offering immediately to your advantage.

Effective use of resources: Institute can save time and effort required of various resources - teacher and infrastructure during complex seasonal events such as admissions. TCS iON takes on the responsibility, saving teacher time and reducing infrastructure requirements

Seamless experience: TCS iON solution provides function, department, and process specific offerings and they work together to offer a seamless experience to the user.

Business Analytics: The solution enables generation and viewing of reports and a library of report templates, providing readily available solution wise report templates for organizational use. It also helps in transmitting information through SMS or email within and outside the organization

Faster Configuration: Best in class business processes are pre-embedded in TCS iON which makes it easier to implement the entire solution in 3-6 months.

3.7 TCS iON Solution - Terms and Conditions IPR of implemented solution and any additional customization done for

<Customer> will belong to TCS only. Source code of the solution used for the <Customer> belongs to TCS and cannot

be provided to <Customer>. Since, this is a cloud hosted model <Customer> does not need the source code to use the solution.

TCS follows subscription based software usage model and not a perpetual license model.

On paying subscription charges, the Institutes can use the software and no other license is required.

TCS iON solution is available only as a cloud hosted model and there is no provision to do any on premise implementation or deployment.

4 Delivery Methodology567

5.1 TCS Delivery ModelIn our model, customer explains the business process required to be implemented and provides necessary data in the prescribed templates. TCS and the customer agree on the dates, process requirements, output and reporting requirements and SLAs. TCS configures the system as required, customer executes the transactions and TCS provides the customer with the outputs and reports, as mutually agreed. The delivery approach is as shown below:


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Figure 2: Delivery Model

1. Project Initiation: This phase covers the activities related to project planning, resource on boarding, setting up the database in our cloud data center.

2. Solution Walkthrough: This phase covers demonstration of existing product capabilities, understanding the detailed customer requirements for configuration the system. Any requirements for custom development are also captured as part of this phase. All key MIS reports, document templates like mark-sheet, degree certificate samples are collected so that custom documents can be created.

3. Data Capture and Loading: This phase covers the data collection activities – student data, Institute data, class and subject data, grading scheme data, student transactions etc. Collected data is uploaded into the TCS system.

4. Training and Hands-on: This phase covers the end to end demonstration of the configured system and also do training for the Institute users and examiners to capture sessional, practical and term marks.

5. Data Migration: Data migration will be done for active students, faculty, vendors. Data of will be migrated to TCS iON system. Customer will extract the data from existing systems in prescribed TCS iON data migration template and then TCS will upload these into TCS iON system. Strategies for transaction data migration vary significantly based on business need. The transaction data migration services can be offered on T&M bases.

6. Go-Live: This phase covers the production go-live.

5.2 Proposed ManpowerFor implementation and on-going support, TCS will provide One (1) Onsite Project Manager at <Customer>. The manpower charges are bundled into the subscription pricing.

5.3 Roles and ResponsibilityThe following table lists the division of responsibility between customer and TCS.

Activity Configuration Training Transaction Processing & Reports Configuration

Description Configure the system

Train Customer on how to use

Perform transactions in iON

Do Processing and Generate reports

Configure the system for next term/ year

Responsibility

Customer (provide data)TCS iON (upload data

TCS iON Customer TCS iON TCS iON


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and configure)

Table 2: Delivery Model - Responsibility Matrix

5.4 Technical Helpdesk ServicesTele-calling / email support / walk-in support for student/ Institute users is termed as Level 1 support. L1 support is out of scope and will need to be handled by Institute support teams. Issues/ support required related to TCS iON platform or iON technical issues are termed as Level 2 support. TCS iON will provide help desk services, to address these issues as Level 2 support. Level 2 Helpdesk Service support staff will be available 6 days a week, from 7 AM to 11 PM IST. Level 2 issues will be logged/ reported by Institute users. While a Institute user can Telephone during support period, s/he can log a ticket though other medium(s) anytime.Any L2 ticket logged for platform related defects will be governed on the agreed SLA and necessary support will be provided as detailed below –Access channels and service windowProposed TCS iON Helpdesk can be reached by any of the following 4 modes

S No Mode Description1 Telephone At a prescribed Help Desk number

Call iON Support Desk

Toll Free Number (India): 1-800-209-6030

International Number: 91-22-6778-6736

2 E-mail Help desk Email- [email protected] 3 Log your own

ticketOn iON mTop - a mobile application or iON Webtop from a browser

4 SMS By sending SMS to prescribed number5 Website Chat From tcsion.com website using “contact us” link

Table 3: Helpdesk Details

Any technical issue can be logged as tickets to TCS iON CRM application which will be resolved within the agreed SLA. However, any call centre type setup to address Institute queries is out of Scope of this proposal.

5.5 Governance StructureThe Project Management Board would comprise of key stakeholders from both University and TCS and would be responsible for the following activities:

1) Meet on a monthly basis to review Project progress and exercise control.2) Carry out Project Governance to check adherence to schedule and scope and

identify and assess deviations if any.TCS Transformation ManagerTCS Transformation Manager would be the prime owner for delivery of the Program from TCS end and will be responsible for carrying out the following activities:

1) Meet with University’s Program Manager on weekly basis to review Module wise progress and exercise control.

2) Check if the Module wise milestones are achieved week on week.3) Identify any potential risks and put in measures to mitigate the same4) Assess delivery as per scope and timelines

University Program Manager/ Project ChampionUniversity Program Manager would be the prime owner for delivery of the Program from University and will be responsible for carrying out the following activities:


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1) Will be single point of contact between University and TCS Transformation Manager

2) Will be the anchor who will own and drive the Activation project internally 3) Will identify internal teams to support the project during the Activation phase 4) Will act as the Change Manager to motivate, encourage and support the

Organization’s stakeholders 5) Will send periodic status reports to the Senior Management and keep them

updated on the progress 6) Escalate matters internally whenever there is a delay or potential delay in the

Project.TCS Transformation Manager will be supported by a Functional consultant and a Regional Delivery Manager Key aspects of Engagement governance

All Status updates will be tracked and shared. All Minutes of Meetings will be tracked and shared. Issue Register will be maintained to track open issues. Change Register will be maintained to log the change requests if any. TCS and University will manage one source of information to ensure everyone is

on the same page.Escalation Matrix

FIGURE 7: ESCALATION MATRIX

5.5 Implementation TimelineTCS iON will study the affiliation and visitation process of the University/ Council and will configure the system according to the customer requirements. TCS iON will take 6 months to configure the system after the signing of contract. The timeline of 6 months is indicative and can be committed only after the complete study of requirements has been done.

6 Commercials


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TCS believes that the IT-as-a-Service model delivers a far more affordable Total-Cost-of-Ownership and avoids issues that often hinder Information and Communication Technology (ICT) adoption.

Payment Terms

Setup Fees (One time) need to be paid at the time of signing the contract. Data Migration charges invoice will be applicable subject to agreed data migration

activities sign off. Base subscription fees will apply from date of contracting and will charged on a

quarterly basis. For a given contract year, once the total number of applications for New

Affiliation/Visitation Request, Renewal Affiliations or Modifications to Affiliations cross more than the capacity of <<100, 200>>, additional charges will apply as per commercials indicated, based on actual count of applications in each category and will be added to the quarterly invoice.

TCS will raise a monthly invoice for onsite helpdesk services and for employee management based on active teachers/ faculty.

Terms and Conditions

Annual Price Hike: During the Contract Term (3 years) Monthly Subscription Fees shall be increased by 5% of the existing price on every anniversary of the Agreement.

Setup Fees: This is the fees applicable for contracted users towards enabling the customer instance, provisioning of solution in Cloud, allocation of cloud space and enabling all required infrastructure for Customer. This fees is and is non-


S No Item Unit Unit Price (INR)

1. Set Up Fee One time XXX

2. Data Migration of Existing Affiliation Data One Time XXX

Recurring Fees

3. Base Subscription Fees (ANNUALLY)

Cover up to 100 registrations (new and renewal)

XXX

4. New Affiliation/Visitation Request

Per new registration beyond 100

XXX

5. Renewal Affiliations Per renewal registration

XXX

6. Modifications to Affiliationsper modification per affiliation request

XXX

7. Employee Management per employee per year

XXX

8. Onsite helpdesk services Per person per month XXX

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refundable. If additional users are added during the Contract Term, Set-up Fees, and other subscription cost for the new users will be charged as applicable

Monthly Subscription Fees: TCS will raise a Monthly invoice of the subscription fees for all the active students

Accommodation, food and travel of any onsite resource will be billed to customer to be taken care by the customer during the implementation period.

Subscription fees invoicing will be applicable from Contract Effective Date. Since this is for software subscription charges , payment of these invoices should not be linked to go-live of modules or usage of the modules

Customer will be responsible for any third-party costs for Integration items in scope. For example, if SMS integration is in scope, the customer will be responsible for the cost of subscribing to an SMS package from an authorized telecom provider.

Any report that needs to be developed specifically for the customer will be charged at INR 25,000 per report. Existing reports are listed on www.tcsion.com.

TCS can make available a trained iON data management executive to support customer’s data migration, data entry, operating functions in iON at a cost of INR 50,000 per month. The management and monitoring of the executive will be done by the customer.

The number of sites and user base served may grow during the service term. The customer will share with TCS the expected growth plans, to allow TCS sufficient lead time to plan for additional capacity and deployment. Any growth beyond the numbers stated above becomes billable from the month in which the systems capture either master or transaction data for the increased user base. TCS will also charge a one-time Set-up fee, Subscription fees for each such increase, as per the fee schedule.

iON capabilities will be implemented on an as-is basis. Any product change (Change Requests CRs) requested by customer will be evaluated for feasibility. If feasible, these will be developed at additional charges and as per roadmap plans of the product. Non-delivery of these CRs will not be reason for non-payment of subscription invoices

All mentioned charges are exclusive of taxes and duties and will be additional charges.

This proposal is valid for 30 days, from the date of submission.

7. TCS iON Value PrepositionThe TCS iON IT-as-a-Service for Education is a hosted, shared service model that is based on the following key principles: Build-as-you-Grow; Pay-as-you-Use Unused solution functionality and capacity results in wasteful expenditure in the

traditional product “Buy + Implement” model. Use your Capital investments for core activity growth, not for IT operations.

Integrated IT Service vs Silos of Product Packages An integrated software suite makes economic sense as the Cost of integration of

stand-alone solutions can often be much more than the actual cost of the solutions themselves.

Also, there is no guarantee that software provided by multiple vendors across product categories will integrate successfully.

Ensure Solutions are constantly Configurable Process needs are likely to evolve as the pace of change in regulatory, economic, and

demographic context increases. The processes need to be applied consistently across Institutes.


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Short cycles with quicker implementation.

Consolidation across Functions Bring together Operations, Finance, Procurement, Sales and Human Resources on

one platform, with automated workflows. Significant advantage in decision-making and management.

Rent your IT; Do not own IT Reduce Technology obsolescence, and minimize expensive IT talent. Trim down the cost of manpower required for maintaining in-house systems, ensuring

business-like availability & reliability. Avoidance of large upfront capital expenditure, and shorter timelines result in faster

Return on Investment (ROI)

Pay For what You need Pay only for the solution components you need and not for the entire stack. Optimize the operational cost, and maintain the flexibility to add more solution

components as and when you need / organization grows.

Powerful Reports and Analytics Building trend reports to review performance level is quite easy. Reports can be accessed from any internet-enabled device. Enhanced real-time visibility for operations, to support quick and effective decision

making.

Advanced Communication Tools Easy-to-setup-and-use tools for sending mass email and SMS communication to

students, parents, Institutes, staff, including automatic reminder SMS/emails.

Good Access Control Multiple Institute can be controlled from a single window. Ability to create proper access levels for different types of users in the Institutes.

Lower cost of ownership Multi-tenant application architecture enables the sharing of resources across multiple

customers thereby reducing Total Cost of Ownership (TCO)

Robust Maintenance and Support Online & Phone Helpdesk, executes one-to-many problem resolution. SLA based support with single partner – single point of responsibility. Ongoing service to customer – unlike a one-time sale & implement.

High end security and Business Continuity Data for each customer is kept isolated from others. Ensures data confidentiality and

business continuity. Dual Data Centers and Enterprise class availability & security in place.

Managed Services TCS will provide manpower support to set up the system for every exam session and

process exam results. This will ensure that usage of systems are high. TCS will create the needed reports (soft copy) and share with concerned

stakeholders.

8. Key Customer Case StudiesFollowing case studies specify how customers have derived value from TCS iON Digital Campus solution:


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8.1 Customer Case Study 1: Central Council of Indian MedicineClient Central Council of Indian MedicineClient Profile

The Central Council of Indian Medicine (CCIM) is an autonomous body under Ministry of AYUSH, Govt. of India to guide, develop and regulate the practice and study of Indian system of medicine. It is a statutory body constituted under the Indian Medicine Central Council Act, 1970. Since its establishment in 1971, the Central Council has been framing on and implementing various regulations including the curricula and syllabii in Indian systems of medicine viz. Ayurved, Siddha and Unani Tibb at undergraduate and post-graduate level. The Sowa Rigpa system of medicine is included in CCIM from the year 2012. Now, all the colleges of Indian systems of medicine are affiliated to various Universities in the country. These colleges are following the minimum standards of education and curricula and syllabii, prescribed by central council.

Challenges Manual process Huge paperwork Time consuming Human errors Lack of transparency No real time status reporting Duplication Inconsistency in reports

TCS iON Solution

TCS iON helped Central Council of Indian Medicine for streamlining the visitation process with cloud based iON Visitation Solution. The solution helped the council in automating various process and minimizing human errors. It enabled end-to-end digitisation of the visitation process including online collection of data from the visitors and automated generation of visitation reports.

iON Visitation Solution enhanced the credibility and relevance of the visitation process by faster collation of data, reduction in time lag between visitation and the reports, standardization in data collection, tighter control over process with efficient data sharing and archival.

Business Result

Time saving: The solution has reduced visitation cycle time from 6 months to 6 weeks. It has saved considerable time and effort in collecting the information from the colleges and completing the visitation process.Less paper work: Due to the uploading of the audit documents and updating related information online, it has reduced paper work a lot. There is less pain for the college management as well as to the council.No duplication: Coding procedure in the solution has removed the chances of duplication of teachers in the visitation process. One click retrieval: With one click they were able to take teacher’s data, with another click entire college management data. There is now ease of data retrieval and more transparency

Client Testimonial

“Now with one click, I can access teacher data and with another, all the college management data such as how many teachers are in a particular department. This has helped me a lot.”

- Dr Vanitha Murali Kumar


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President, CCIM


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