Title

Outsourcing - Advantage India

2011 Wipro Ltd - Confidential 2010 Wipro Ltd - Confidential#Come to India/ Destination IndiaConfidential 2008 Wipro Ltd1Outsourcing - A Personal RetrospectiveFlowing With A Successful Idea!Came for price Stayed for Quality & Innovation# 2011 Wipro Ltd - Confidential 2010 Wipro Ltd - Confidential#Confidential 2009 Wipro Ltd2Agenda1Why Outsource?2What to Outsource?3Typical Outsourcing Challenges4Some Offshoring Best Practices5India The Destination of Choice 6Questions?# 2011 Wipro Ltd - Confidential 2010 Wipro Ltd - Confidential#Confidential 2009 Wipro Ltd3Why Outsource?# 2011 Wipro Ltd - Confidential 2010 Wipro Ltd - Confidential#Confidential 2009 Wipro Ltd4Why Outsource?# 2011 Wipro Ltd - Confidential 2010 Wipro Ltd - Confidential#Confidential 2009 Wipro Ltd5What to Outsource?# 2011 Wipro Ltd - Confidential 2010 Wipro Ltd - Confidential#Confidential 2009 Wipro Ltd6What To Outsource?Customer Service

Technical Helpdesk

Finance & Accounting

Human Resource

Procurement

Order Management

Industry-specific Processes e.g. Mortgage, Capital Market Back office

Marketing

Content Management

Legal

Business ProcessesCustom Application Development

Application Management

Package Implementation

Testing

Web Enablement

Mobility Solutions

Application ServicesEmbedded Solutions

Hardware Design

SW Products

Technical Documentation

MRO

Product DevelopmentTechnology refresh

Help desk support

Server management

Consolidation

Hosting Services

Infrastructure Services# 2011 Wipro Ltd - Confidential 2010 Wipro Ltd - Confidential#Confidential 2009 Wipro Ltd7Evolution of Outsourcing Timelines2002-20052005-20092010 and BeyondFocus on outcome reducing day sales outstanding, maximizing rebates, managing cash flow, better inventory management, improve up and cross selling etc.Flex the outcome to align to the changing business climateBusiness Benefits and TransformationProcess standardizationLabor cost savingsEfficiency gainsQuality and repeatabilityKnowledge capture and managementBusiness Value DeliveredAdding value, not just saving costs Transformational gainsBusiness insightsMaking the costs variableProductivity ImprovementOperational excellence and exceeding customer metricsDomain skillsProcess knowledgeStandardizationSavings through labor arbitrage and standardizationCapturing and standardizing operations proceduresSource: IBEF# 2011 Wipro Ltd - Confidential 2010 Wipro Ltd - Confidential#Confidential 2009 Wipro Ltd8Typical Outsourcing Challenges# 2011 Wipro Ltd - Confidential 2010 Wipro Ltd - Confidential#Confidential 2009 Wipro Ltd9Key Outsourcing ChallengesTime zone IssuesCultural DifferencesLinguistic ProblemsData SecurityKnowledge Transfer

Perceived Loss of ControlVendor ViabilityGovernance Time & Costs# 2011 Wipro Ltd - Confidential 2010 Wipro Ltd - Confidential#Confidential 2009 Wipro Ltd10Outsourcing Some Best PracticesA Proven Idea That Has Benefited Many Before Embrace It!# 2011 Wipro Ltd - Confidential 2010 Wipro Ltd - Confidential#Confidential 2009 Wipro Ltd11Maturity in Process Quality India The Destination of Choice Competitive PricingContinuous Innovation to Deliver ValueExcellent skills in Program/Project / Expectation ManagementGood Corporate Governance and IP RegimeLeadership in Global DeliveryTop Quality, Large and Growing Talent PoolAdvantage IndiaRanked # 1 Since Inception in AT Kearney Global Services Location IndexTM # 2011 Wipro Ltd - Confidential 2010 Wipro Ltd - Confidential#Confidential 2009 Wipro Ltd12India: Highly-skilled Manpower India has:Over 3 million scientific & technical manpowerOver 0.6 million S&T post graduatesOver 0.7 million graduate engineersOver 3500 doctorates in sciences every yearOver 380 universities (11200 colleges)Over 1500 research institutionsOver 200,000 engineering graduatesOver 300,000 post graduates from non-engineering collegesOver 2,100,000 other graduatesOver 9,000 PhDsExcellent Knowledge workers in software industry increased from56,000 in 1990-91 to 650,000 in 2003;Due to its young demographic profile, India would continue to be surplus in working population for a longtime

After US, India has the largest pool of English speaking scientific manpower# 2011 Wipro Ltd - Confidential 2010 Wipro Ltd - Confidential#Confidential 2009 Wipro Ltd13In Summary - A Personal Retrospective# 2011 Wipro Ltd - Confidential 2010 Wipro Ltd - Confidential#Confidential 2009 Wipro Ltd14Thank You

2011 Wipro Ltd - Confidential 2010 Wipro Ltd - Confidential#Come to India/ Destination IndiaConfidential 2008 Wipro Ltd15