Outcomes TrackingOutcomes Tracking

David Ellis – ruralnet|ukDavid Ellis – ruralnet|uk

Simon Marshall – What’s Your Simon Marshall – What’s Your Point?Point?

AgendaAgenda

What are outcomes?What are outcomes? Why monitor them?Why monitor them? Measuring the unmeasurableMeasuring the unmeasurable Reducing the admin burdenReducing the admin burden

The CES Planning TriangleThe CES Planning Triangle

Overall Aim

Specific Aims

Objectives

To improve the quality of life

of clients

•To improve life skills

•To improve housing conditions

•To enable clients to find employment

•To provide an advice service

•To offer ICT training

•To run outdoor education activities

•To provide volunteering opportunities

Outcomes

Outputs

What are Outcomes?What are Outcomes?

Why Monitor?Why Monitor?

Forced by your funder?Forced by your funder? To inform management & trusteesTo inform management & trustees

assess whether organisation is achieving assess whether organisation is achieving its aimsits aims

support service development and support service development and improvementimprovement

To strengthen future project bidsTo strengthen future project bids

Measuring ProgressMeasuring Progress Outcome IndicatorsOutcome Indicators

QuantitativeQuantitativee.g.e.g. number of clients registering for trainingnumber of clients registering for training number of clients finding employment number of clients finding employment

QualitativeQualitativee.g.e.g. extent to which clients express a desire for extent to which clients express a desire for

changechange ability to present themselves at an interviewability to present themselves at an interview

Collecting InformationCollecting InformationSpecific Specific AimAim

OutcomesOutcomes Outcome Outcome IndicatorsIndicators

MethodMethod

To improve To improve life skillslife skills

Clients better Clients better able to live able to live independentlyindependently

Increased self-Increased self-confidence confidence

No of clients No of clients enrolled on trainingenrolled on trainingLevel of ongoing Level of ongoing support requiredsupport requiredLevel of confidence Level of confidence reported by clientsreported by clients

Client Client recordsrecords

Case worker Case worker observationobservationClient surveyClient survey

To improve To improve housing housing conditionsconditions

Clients living Clients living in improved in improved housinghousing

No of clients No of clients rehousedrehousedClient satisfaction Client satisfaction with accommodationwith accommodation

Client Client recordsrecordsClient Client interviewinterview

To enable To enable clients to find clients to find employmentemployment

Clients in Clients in employmentemployment

No of clients No of clients attending interviewsattending interviewsVocational Vocational qualifications gainedqualifications gained

Client surveyClient survey

Client Client recordsrecords

ToolsTools

ToolkitsToolkits SOUL Record SOUL Record

(www.theresearchcentre.co.uk)(www.theresearchcentre.co.uk) SpiritLevel (www.spiritlevel.org.uk)SpiritLevel (www.spiritlevel.org.uk) Citizens AdviceCitizens Advice

DatabasesDatabases LamplightLamplight What’s Your Point?What’s Your Point?

Where to find out moreWhere to find out more

Charities Evaluation Services (CES) Charities Evaluation Services (CES) National Outcomes Programme National Outcomes Programme www.outcomesonline.org.ukwww.outcomesonline.org.uk